Historique des pannes de Globalsign

1. 13 octobre 2026 à 15:17 UTCidentified

   Suite à la maintenance de l'équilibreur de charge Atlas Certificate Issuance (API HVCA) plus tôt aujourd'hui, certains clients ont signalé des problèmes de traitement des réponses de l'API HVCA. Ceci a été déterminé comme étant causé par une modification non intentionnelle à l'un des en-têtes de réponse HTTP. Nous nous efforçons de revenir à ce changement dès que possible. Notez que la délivrance du certificat n'est pas affectée.

2. 13 octobre 2026 à 15:58 UTCmonitoring

   L'en-tête de réponse a été mis à jour pour correspondre au format exact de l'en-tête qui a été retourné avant la maintenance.

3. 14 octobre 2026 à 09:54 UTCresolved

   Aucune autre question n'a été signalée, de sorte que cette question est maintenant considérée comme résolue.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 septembre 2026 à 10:16 UTCinvestigating

   Nous enquêtons sur une question touchant le service Atlas Qualified TSA qui peut causer des erreurs intermittentes. Nous publierons plus d'informations dès qu'il sera disponible.

2. 25 septembre 2026 à 10:23 UTCidentified

   Nous avons identifié un problème avec un de nos serveurs TSA. Le serveur a été retiré du pool donc ne devrait pas causer d'autres problèmes, et un de nos ingénieurs travaille à le restaurer au service maintenant.

3. 25 septembre 2026 à 10:47 UTCmonitoring

   Le problème avec le serveur TSA défaillant a été résolu et nous continuons de suivre la situation de près pour nous assurer qu'il n'y a plus d'erreurs. Le problème a entraîné un petit nombre de pics dans les réponses HTTP 503, dans tous les services TSA. Cela a aussi entraîné le retour d'un petit nombre d'erreurs en amont par le SSD.

4. 25 septembre 2026 à 11:57 UTCresolved

   Aucune autre erreur n'a été observée.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 septembre 2026 à 08:48 UTCidentified

   Nous traversons des délais intermittents et des erreurs sur le portail Atlas. Ceci concerne un problème en amont chez un de nos fournisseurs SaaS. Nous surveillons la situation et nous fournirons des mises à jour à mesure que nous les obtenons. Les API de moteur (émission de certificats, DSS, TSA, etc.) ne sont pas affectées.

2. 16 septembre 2026 à 09:20 UTCidentified

   Notre fournisseur nous a mis à jour qu'il teste actuellement un correctif pour le problème et qu'il surveille actuellement. Nous mettrons à jour dès qu'il aura été confirmé que la résolution a été couronnée de succès.

3. 16 septembre 2026 à 11:04 UTCidentified

   Le fournisseur a identifié un correctif et est en train de le faire, nous surveillons de près et nous confirmerons quand nous verrons pleinement la stabilité retournée.

4. 16 septembre 2026 à 12:10 UTCmonitoring

   La solution du fournisseur est mise en œuvre région par région. Nous n'avons pas vu d'impact sur le portail au cours des 40 dernières minutes, mais nous continuons à surveiller de près jusqu'à ce que le tout soit clair.

5. 16 septembre 2026 à 14:46 UTCresolved

   Le fournisseur signale que le problème a été résolu, et nous ne voyons pas d'autres interruptions dans notre surveillance.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 août 2026 à 13:28 UTCinvestigating

   Nous enquêtons sur une éventuelle interruption de la connectivité aux API Atlas. Nous publierons d'autres mises à jour dès que nous aurons confirmé la portée

2. 27 août 2026 à 13:54 UTCresolved

   Nous avons confirmé que tous les services sont opérationnels. Aucune panne n'a été détectée par notre surveillance externe, mais il aurait pu y avoir une brève perte de paquets dans certaines géographies.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 09:18 UTCinvestigating

   We’re currently investigating reports of a service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible. Occurred at: Aug 13, 08:21 UTC ■Scope of impact - GCC User Portal - Certificate Issuance - SSL API Certificate Issuance - SSL (Access to Domain Validation URL) - ePKI API Certificate Issuance - EPKI (Access to certificate acquisition URL) - JCAN User Portal - JCAN Certificate Issuance - JCAN API Certificate Issuance - JCAN (Access to certificate acquisition URL) [Note] There is no impact on the use of issued certificates or revocation confirmation.

2. 13 août 2026 à 09:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 13 août 2026 à 15:24 UTCresolved

   This incident has been resolved.

1. 23 juin 2026 à 20:09 UTCresolved

   One of our upstream ISPs experienced an issue in their network serving our London data centre at approximately 19:34 UTC today which caused a brief interruption to connectivity to the Atlas APIs (DSS, Certificate Issuance, TSA). Some customers may have noticed timeouts or connection errors for a period of 1-2 minutes. This issue has been resolved.

1. 11 juin 2026 à 09:23 UTCidentified

   We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

2. 11 juin 2026 à 10:46 UTCmonitoring

   The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.

3. 12 juin 2026 à 13:07 UTCresolved

   This incident has been resolved.

1. 8 juin 2026 à 07:57 UTCresolved

   We are aware of an issue starting at around 5:17 UTC on Saturday 7th June which caused timeouts and errors for connections to the Atlas HVCA and DSS APIs with total disruption lasting around 12 minutes. This appears to have been related to upstream connectivity problems, however the Infrastructure team are investigating and will be planning appropriate resilience improvements.

1. 16 avril 2026 à 16:03 UTCidentified

   We are aware of some further issues relating to the display of usage in the Atlas portal, affecting a small number of customers. The development team are actively working on a fix for affected customers. Certificate issuance and use of the APIs themselves is not affected.

2. 20 avril 2026 à 16:17 UTCidentified

   Our development team are currently testing a fix for the issue. We will provide further updates as this is confirmed ready for production release.

3. 23 avril 2026 à 19:25 UTCmonitoring

   The team have successfully deployed the fix and we are closely monitoring to ensure that the issue is resolved for all affected customers.

4. 29 avril 2026 à 08:53 UTCresolved

   Following an extended period of close monitoring, the team have confirmed that the issue is resolved.

1. 9 avril 2026 à 12:45 UTCinvestigating

   We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.

2. 9 avril 2026 à 12:46 UTCmonitoring

   The Infrastructure team have identified the root cause and are monitoring the situation.

3. 9 avril 2026 à 13:33 UTCresolved

   The issue has been confirmed resolved

1. 30 mars 2026 à 07:01 UTCresolved

   We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.

1. 27 mars 2026 à 19:00 UTCidentified

   We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday. Certificate issuance and use of the APIs themselves is not affected.

2. 30 mars 2026 à 16:29 UTCidentified

   The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.

3. 31 mars 2026 à 18:06 UTCidentified

   The development team are still working on resolving the issue. We will continue to post updates as they become available

4. 3 avril 2026 à 01:07 UTCresolved

   The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.

1. 17 mars 2026 à 08:14 UTCmonitoring

   We have seen a brief issue with issuance on GCC causing some certificate requests to fail or be delayed over the last 15-20 minutes. The team are working to ensure the problem is resolved.

2. 17 mars 2026 à 08:30 UTCresolved

   The issue has been confirmed as resolved.

1. 17 mars 2026 à 02:02 UTCmonitoring

   We identified an issue that affected the processing of some OCSP requests. Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.

2. 19 mars 2026 à 10:20 UTCmonitoring

   We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy. To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.

3. 7 avril 2026 à 14:52 UTCmonitoring

   Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.

4. 8 avril 2026 à 14:43 UTCmonitoring

   Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.

5. 13 avril 2026 à 09:19 UTCresolved

   No further issues have been encountered

1. 25 février 2026 à 14:19 UTCmonitoring

   The team have seen an increase in error rate on the Atlas (HVCA and DSS) APIs. This seems to be related to an internal failover event but showed a brief failure rate of around 4% on /login calls. The team are confirming the root cause and are monitoring the situation, although it appears to be stable.

2. 25 février 2026 à 15:15 UTCresolved

   The issue has been confirmed related to a failover event on one of our database clusters and has been confirmed as resolved.

1. 18 février 2026 à 15:21 UTCidentified

   We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.

2. 19 février 2026 à 10:05 UTCresolved

   The issue was resolved last night UK time, and full functionality has now been confirmed restored.

1. 19 janvier 2026 à 10:34 UTCidentified

   We are experiencing an issue with Japan certified timestamps. This relates to a problem at our upstream provider. We are monitoring the situation and will provide updates as we get them. This also affects customers obtaining Japan certified timestamps through the Atlas TSA and DSS services

2. 19 janvier 2026 à 10:40 UTCmonitoring

   The issue looks to have been resolved, however we are waiting for an update from our provider to confirm that everything is stable.

3. 19 janvier 2026 à 11:54 UTCresolved

   Our supplier has confirmed the issue is resolved.

1. 10 décembre 2025 à 14:08 UTCidentified

   We are seeing a higher than normal failure rate of calls to the /stats endpoints on the HVCA (Atlas Certificate Management API). This relates to problems in the logging cluster which the team are currently working to resolve. Issuance and other core services are not affected.

2. 11 décembre 2025 à 07:59 UTCidentified

   The team are continuing to work on resolving the issues with the logging cluster and hope to have the problem resolved soon.

3. 12 décembre 2025 à 07:44 UTCresolved

   The issue has been resolved and we've not seen further errors.

1. 1 décembre 2025 à 10:33 UTCidentified

   We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected certificates will resolve the problem.

2. 1 décembre 2025 à 13:12 UTCresolved

   The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to ensure proper functionality. Services are operating normally.

1. 28 novembre 2025 à 17:51 UTCidentified

   We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.

2. 1 décembre 2025 à 09:57 UTCresolved

   We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.