Historique des pannes de Go Guardian

1. 3 septembre 2026 à 15:43 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 3 septembre 2026 à 16:41 UTCinvestigating

   Certains étudiants apparaissent comme « étudiant hors ligne » ou « appareil non disponible » dans les sessions en direct en raison d'une panne de service de backend, à partir d'environ 7h40. Nous enquêtons actuellement sur cette question et nous travaillons à une solution. Nous vous tiendrons à jour ici avec des détails supplémentaires. Nous nous excusons sincèrement pour tout désagrément.

3. 3 septembre 2026 à 19:56 UTCmonitoring

   La fonctionnalité a été rétablie pour les utilisateurs touchés. Nous continuons d'étudier la question et de mettre en oeuvre des correctifs pour améliorer le rendement. Nous surveillerons de près cette caractéristique jusqu'à demain afin d'assurer une stabilité continue.

4. 4 septembre 2026 à 17:02 UTCresolved

   La perturbation du service a été entièrement résolue. La performance du système est revenue à la normale, et tous les services devraient maintenant fonctionner comme prévu. Merci de votre patience, et nous nous excusons pour tout désagrément causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 septembre 2026 à 19:10 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 2 septembre 2026 à 20:38 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 2 septembre 2026 à 21:10 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 31 juillet 2026 à 16:10 UTCinvestigating

   Nous enquêtons actuellement sur un bug potentiel dans GoGuardian Theft Recovery. Nous recevons des rapports intermittents de la page d'authentification créant une boucle qui la rend temporairement inaccessible. Nous fournirons des mises à jour à mesure que nous en apprendrons davantage de notre enquête.

2. 31 juillet 2026 à 16:22 UTCresolved

   Le problème du rétablissement du vol de GoGuardian a été entièrement résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juillet 2026 à 17:14 UTCinvestigating

   Nous sommes au courant d'un problème où certains clients ne reçoivent pas les résumés d'email Beacons après les heures d'école comme prévu. Ce problème n'affecte qu'un sous-ensemble d'utilisateurs, et toutes les autres fonctionnalités Beacon sont entièrement fonctionnelles. Notre équipe enquête activement, et nous fournirons des mises à jour ici au fur et à mesure que nous en apprendrons davantage. Nous nous excusons sincèrement pour tout désagrément.

2. 16 juillet 2026 à 18:30 UTCinvestigating

   Nous poursuivons notre enquête sur les résumés de courriel après les heures d'école qui n'ont pas été livrés à certains clients. Nous continuerons de nous mettre à jour au fur et à mesure de l'identification et de la résolution du problème.

3. 16 juillet 2026 à 19:40 UTCidentified

   Nous avons identifié une cause potentielle et travaillons au déploiement d'une solution qui permettra de restaurer l'envoi des résumés d'email de Beacon après l'école à tous les clients qui ont opté pour eux.

4. 16 juillet 2026 à 22:29 UTCmonitoring

   Une correction a été implémentée pour restaurer Beacons après les heures d'école e-mail résumés pour tous les clients. Nous continuerons de surveiller jusqu'à demain matin pour nous assurer que tous les courriels sont envoyés.

5. 17 juillet 2026 à 14:30 UTCresolved

   Nous avons résolu un problème qui a causé Beacon après les heures d'école Résumés de courriel à ne pas envoyer à tous les clients. Après avoir surveillé l'email envoyé pour ce matin, nous nous attendons à ce que les emails fonctionnent comme prévu. Nous continuerons à surveiller au cours de la semaine à venir pour vérifier que l'email envoyé est fiable. Merci de votre patience et nous nous excusons pour tout désagrément causé par cette question

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 juin 2026 à 13:44 UTCinvestigating

   We are currently investigating reports of an issue within GoGuardian's Admin product that is causing the user interface to return a 500 error or to show policies as if they are "blank." We have confirmed that this is only an issue with the display; ALL policies are still actively functioning and filtering as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 5 juin 2026 à 14:02 UTCmonitoring

   We have identified and fixed the bug that was causing our GoGuardian Admin product to display as if policies were "blank" and/or to show an error 500. This fix has been released and we will continue monitoring for any further concerns. However, we have confidence that this issue has been fully resolved. We greatly apologize for the inconvenience.

3. 5 juin 2026 à 14:42 UTCresolved

   The issue with GoGuardian Admin is fully resolved. All applications are fully functioning. Thank you.

1. 6 mai 2026 à 14:41 UTCinvestigating

   As of approximately 7:39am pacific we have noticed that the Product Selector may be missing from Organization Management. Our team is currently investigating the issue. We sincerely apologize for any inconvenience.

2. 6 mai 2026 à 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 mai 2026 à 15:09 UTCresolved

   We have fully resolved an issue with Organization Management If you are still experiencing trouble, please reach out to our support team. Thank you for your patience.

1. 27 mars 2026 à 17:27 UTCidentified

   As of approximately 12:38pm ET, we have seen some increase in latency for Admin DNS Filtering. Our team is currently working to resolve this issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

2. 27 mars 2026 à 18:31 UTCresolved

   This incident has been resolved and the GGDNS Filtering should be fully operational. Sorry for the inconvenience.

1. 25 mars 2026 à 15:55 UTCinvestigating

   It looks like users are experiencing trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher, starting at approximately 8:30 AM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 25 mars 2026 à 16:28 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 mars 2026 à 16:36 UTCresolved

   We have resolved the issue that resulted in trouble with locking/unlocking devices and opening/closing tabs within GoGuardian Teacher. These commands should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 3 mars 2026 à 21:34 UTCinvestigating

   It looks like some users are experiencing trouble starting classroom sessions within GoGuardian Teacher, starting at approximately 1PM Pacific Time. We are currently investigating the issue and working towards a fix. We will keep you updated with additional details. We sincerely apologize for any inconvenience.

2. 3 mars 2026 à 22:03 UTCresolved

   We have resolved the issue that resulted in increased reports of degraded performance when starting classroom sessions in GoGuardian Teacher. Your sessions should now work as expected. Thank you for your patience and we apologize for any inconvenience caused by this issue.

1. 12 décembre 2025 à 00:15 UTCidentified

   We are aware of an issue preventing some users from logging in to GoGuardian Teacher as of approximately 12:45pm PT. We have identified a potential cause and are working to resolve it as soon as possible.

2. 12 décembre 2025 à 00:39 UTCmonitoring

   We have deployed a fix for the issue of some users being unable to log in to GoGuardian Teacher and are monitoring recovery.

3. 12 décembre 2025 à 01:17 UTCresolved

   This issue has been resolved.

1. 4 novembre 2025 à 17:58 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 novembre 2025 à 18:04 UTCinvestigating

   We are continuing to investigate this issue.

3. 4 novembre 2025 à 18:38 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding.

1. 4 septembre 2025 à 19:34 UTCinvestigating

   We are currently experiencing a slight delay in our service. Student online activity is being captured, however the processing of alert cards may be delayed. Please be assured that our team is working hard to resolve the issue. We apologize for any inconvenience this may cause.

2. 4 septembre 2025 à 22:01 UTCresolved

   This issue has been resolved.

1. 8 août 2025 à 19:17 UTCinvestigating

   We are currently investigating an issue causing GoGuardian Fleet syncs to not function as expected. Syncs may be running for over 24 hours without completion. We sincerely apologize for any trouble caused by this issue.

2. 8 août 2025 à 21:40 UTCidentified

   We have identified an issue with an upstream third-party service provider whose apis are currently experiencing high latency. This high latency is causing higher than normal GoGuardian Fleet sync times. We are in contact with our third-party service provider who is working to improve latency, and will continue to share status updates on this issue as they become available. We appreciate your patience and apologize for any trouble caused by this issue.

3. 9 août 2025 à 22:09 UTCmonitoring

   Fleet sync latency has improved and we’re continuing to closely monitor latency while working with our third-party service provider. We will continue to provide updates as they become available.

4. 11 août 2025 à 15:36 UTCmonitoring

   GoGuardian Fleet latency has improved significantly and jobs are processing as expected. We are continuing to monitor latency, but are confident this issue has been resolved. Thanks for your patience while we worked to resolve this issue and we apologize for any trouble caused by this issue.

5. 11 août 2025 à 15:36 UTCresolved

   This incident has been resolved.

1. 7 août 2025 à 15:09 UTCresolved

   We have resolved an issue with GoGuardian App-based deployments for GoGuardian Admin, GoGuardian Teacher, and GoGuardian Beacon, in which users may have experienced trouble with monitoring student devices and data between approximately 4:30pm ET and 6pm ET. If you are still experiencing trouble, please reach out to our support team using the form available here: https://support.goguardian.com/s/contactsupport. Thank you for your patience, and we apologize for any inconvenience caused by this downtime.

1. 12 juin 2025 à 21:14 UTCinvestigating

   Some users may experience trouble connecting to GoGuardian Teacher, starting at approximately 2:00 PM Pacific Time. We are currently investigating the issue and working towards a resolution. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 12 juin 2025 à 21:20 UTCmonitoring

   We have implemented a fix to resolve issues related to loading the GoGuardian Teacher dashboard and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 12 juin 2025 à 21:56 UTCresolved

   We have resolved the issue causing trouble when connecting to the GoGuardian Teacher dashboard, which users may have experienced between 2:00 and 2:15 Pacific Time. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 5 juin 2025 à 16:39 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Fleet from working as expected. Access to view and edit newly synced devices may be currently unavailable. Our teams working to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 6 juin 2025 à 23:04 UTCresolved

   We have fully resolved an issue with GoGuardian Fleet in which users may have experienced the inability to view and edit newly synced devices. If you are still experiencing trouble, please reach out to our support team by responding to this message and sharing details of devices which may still be missing. Thank you for your patience while we worked to resolve this issue.

1. 7 mai 2025 à 18:22 UTCinvestigating

   Beacon SMS/text messages are currently not being received in some instances. We are working with carriers to resolve the issue. Please note that email notifications are still working as expected.

2. 8 mai 2025 à 20:49 UTCinvestigating

   We are in ongoing communication with our service providers to resolve the issue regarding GoGuardian Beacon SMS/text messages not being received for some customers. As a reminder, email notifications are still working as expected. Thank you for your patience.

3. 9 mai 2025 à 18:12 UTCmonitoring

   Update for GoGuardian Beacon SMS/text messages not being received for some customers and carriers - service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. Thank you for your patience.

4. 29 mai 2025 à 20:50 UTCresolved

   GoGuardian Beacon SMS/text message alert notifications have been fully restored and monitoring has now concluded.

1. 7 mai 2025 à 13:23 UTCinvestigating

   Some users may experience trouble loading specific student report pages within GoGuardian Admin, starting at approximately 5:20AM PDT (8:20AM EDT). We are currently investigating the issue and working towards a fix. Filtering remains working as expected. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 7 mai 2025 à 16:27 UTCmonitoring

   We have implemented a fix to resolve issues related to loading student report activity within GoGuardian Admin starting approximately around 5:20AM PDT (8:20AM EDT) and service has been restored for a majority of our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

3. 7 mai 2025 à 17:08 UTCresolved

   We have resolved the issue causing issues when loading specific student report activity pages which users may have experienced between 5:20AM PDT and 9:10AM PDT. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 6 mars 2025 à 18:39 UTCinvestigating

   Some users may experience trouble loading classroom data within GoGuardian Teacher, starting at approximately Wednesday, March 5th, 2025. Users have reported slowness while using GoGuardian Teacher. So far, not all teachers seem to be impacted, but the number of reports has grown in the past 24 hours. Teachers attempting to monitor larger classrooms may be more likely to experience trouble with latency. We are currently investigating the issue and working towards a fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience caused by this issue.

2. 6 mars 2025 à 21:08 UTCmonitoring

   We have deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. Please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

3. 10 mars 2025 à 20:06 UTCresolved

   We successfully deployed a fix to address reports of trouble loading classrooms within GoGuardian Teacher. All internal latency metrics have returned to normal after an additional fix was deployed on Friday, March 7, 2025, and the majority of customers who reported latency have confirmed their performance has returned back to normal. To ensure your browser has received updates, please refresh your GoGuardian Teacher dashboard using CTRL+SHIFT+R (Windows/ChromeOS) or CMD+SHIFT+R (Mac) to ensure your GoGuardian Teacher is updated. If you continue to run into trouble with latency, please submit a case https://support.goguardian.com/s/contactsupport and include the URL you are on when seeing the slowness or latency from your address bar, and what action you're attempting (using Groups for example) when you see it most. Thank you for your patience while we have worked to address this issue.

1. 17 décembre 2024 à 16:34 UTCinvestigating

   We are currently investigating an issue preventing GoGuardian Admin from working as expected, starting at approximately 9:50AM Eastern Time. This issue is isolated to loading student data within GoGuardian Admin for review. Admin filtering and monitoring functionality is still fully operational. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 17 décembre 2024 à 19:18 UTCinvestigating

   We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport

3. 17 décembre 2024 à 19:19 UTCresolved

   We have resolved an issue preventing GoGuardian Admin in which student data did not load past the first page of results between approximately 9:50AM and 2:15AM Eastern Time. We sincerely apologize for any inconvenience caused by this issue. If you continue to have trouble reviewing student history, please contact support using the form here: https://support.goguardian.com/s/contactsupport