Historique des pannes de Green Cloud Technologies

1. 3 septembre 2026 à 16:20 UTCresolved

   11:11 Les ingénieurs de systèmes ont migré toutes les communications client de Green Cloud Defense dans notre outil de communication global. À partir d'aujourd'hui, le 3 septembre 2026, nous avons coucher du soleil sur le site: https://status.grncld.net/. Toutes les notifications de maintenance et d'incident seront communiquées via le portail client dans 11:11 Systems. Si vous n'avez pas déjà opté pour ces communications futures de maintenance et d'incident, veuillez utiliser le lien ci-dessous pour savoir comment vous y rendre. Comment Opter et S'abonner aux notifications via l'application Compte: https://succès.1111systems.com/docs/11-11-services-information/service-status-in-the-count-app Si vous avez besoin d'aide, veuillez contacter votre gestionnaire de services 11:11 (disponible sur la page d'accueil de l'application Compte).

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 septembre 2026 à 16:09 UTCresolved

   11:11 Les ingénieurs en systèmes vont migrer toutes les communications client de Green Cloud Defense dans notre outil de communication global. Nous mettrons fin au site : https://status.grncld.net/ et nous mettrons en place toutes les notifications de maintenance et d'incident sur votre portail client le 3 septembre 2026. Les clients seront tenus d'opter pour des avis de maintenance et d'incident futurs. Veuillez utiliser le lien ci-dessous pour savoir comment vous y inscrire. Si vous avez besoin d'aide, veuillez contacter votre gestionnaire de services 11:11 (disponible sur la page d'accueil de l'application Compte). Comment Opter et S'abonner aux notifications via l'application Compte: https://succès.1111systems.com/docs/11-11-services-information/service-status-in-the-count-app

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 31 août 2026 à 19:13 UTCresolved

   11:11 Les ingénieurs en systèmes vont migrer toutes les communications client de Green Cloud Defense dans notre outil de communication global. Nous mettrons fin au site : https://status.grncld.net/ et nous mettrons en place toutes les notifications de maintenance et d'incident sur votre portail client le 3 septembre 2026. Les clients seront tenus d'opter pour des avis de maintenance et d'incident futurs. Veuillez utiliser le lien ci-dessous pour savoir comment vous y inscrire. Si vous avez besoin d'aide, veuillez contacter votre gestionnaire de services 11:11 (disponible sur la page d'accueil de l'application Compte). Comment Opter et S'abonner aux notifications via l'application Compte: https://succès.1111systems.com/docs/11-11-services-information/service-status-in-the-count-app

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 août 2026 à 13:19 UTCresolved

   11:11 Les ingénieurs en systèmes vont migrer toutes les communications client de Green Cloud Defense dans notre outil de communication global. Nous mettrons fin au site : https://status.grncld.net/ et nous mettrons en place toutes les notifications de maintenance et d'incident sur votre portail client le 3 septembre 2026. Les clients seront tenus d'opter pour des avis de maintenance et d'incident futurs. Veuillez utiliser le lien ci-dessous pour savoir comment vous y inscrire. Si vous avez besoin d'aide, veuillez contacter votre gestionnaire de services 11:11 (disponible sur la page d'accueil de l'application Compte). Comment Opter et S'abonner aux notifications via l'application Compte: https://succès.1111systems.com/docs/11-11-services-information/service-status-in-the-count-app

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 août 2026 à 16:23 UTCresolved

   11:11 Les ingénieurs en systèmes vont migrer toutes les communications client de Green Cloud Defense dans notre outil de communication global. Nous mettrons fin au site : https://status.grncld.net/ et nous mettrons en place toutes les notifications de maintenance et d'incident sur votre portail client le 3 septembre 2026. Les clients seront tenus d'opter pour des avis de maintenance et d'incident futurs. Veuillez utiliser le lien ci-dessous pour savoir comment vous y inscrire. Si vous avez besoin d'aide, veuillez contacter votre gestionnaire de services 11:11 (disponible sur la page d'accueil de l'application Compte). Comment Opter et S'abonner aux notifications via l'application Compte: https://succès.1111systems.com/docs/11-11-services-information/service-status-in-the-count-app

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 mai 2026 à 16:21 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 25 mai 2026 à 01:57 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 9:40 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 19 mai 2026 à 16:44 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 15 mai 2026 à 15:47 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 28 avril 2026 à 17:23 UTCresolved

   11:11 Systems engineers will be migrating all of the legacy Green Cloud Defense customer communications into our global communications tool. We will be sunsetting the site: https://status.grncld.net/ and transitioning all maintenance and incident notifications to your customer portal on 2 June 2026. Customers will be required to opt-in for future maintenance and incident notifications. Please use the link below to learn how to opt-in to these communications. If you require any help, please contact your 11:11 Systems Service Manager (available in the Account App home page). How to Opt-in and Subscribe to notifications via the Account App: https://success.1111systems.com/docs/11-11-services-information/service-status-in-the-account-app

1. 18 mars 2026 à 18:39 UTCidentified

   11:11 engineers have identified an issue affecting VPG's replicating to the Houston environment. VPG's will have an error message indicating no connection to VCD, however replication is still happening. Engineers have engaged the vendor for this issue.

2. 18 mars 2026 à 19:41 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 mars 2026 à 21:19 UTCresolved

   This incident has been resolved.

1. 15 décembre 2025 à 21:18 UTCidentified

   Due to a failure of a hypervisor compute node in our Houston data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 4:16 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

2. 15 décembre 2025 à 21:29 UTCresolved

   This incident has been resolved.

1. 3 novembre 2025 à 22:54 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:54 pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 31 octobre 2025 à 15:52 UTCresolved

   Due to a failure of a hypervisor compute node in our Nashville data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 11:42 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 6 septembre 2025 à 17:55 UTCresolved

   Due to a failure of a hypervisor compute node in our Greenville, SC data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 1:52pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 2 septembre 2025 à 14:26 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta Datacenter supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 10:11 am Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.

1. 18 août 2025 à 19:35 UTCinvestigating

   We are aware of an issue in which customer emails are not being converted into tickets for our support teams. If you require urgent assistance, please use Account App, phone or chat to contact a member of your support team. Engineers are engaged and working to resolve the issue. The next update will be provided as information becomes available.

2. 19 août 2025 à 15:54 UTCresolved

   Engineers identified and resolved the issue affecting ticket generation from customer emails. There will be no further updates to this event.

1. 18 juillet 2025 à 20:21 UTCinvestigating

   11:11 Engineers are currently aware of an issue with one of the repositories supporting this location. While engineers work to clear this issue, we recommend that if customers have a backup job that is failing to this location, run a full backup of their job.

2. 22 juillet 2025 à 21:47 UTCinvestigating

   11:11 Engineers continue to work on the affected repository in this location. We will provide further updates as they are available.

3. 26 août 2025 à 15:02 UTCresolved

   This incident has been resolved.

1. 10 juin 2025 à 17:55 UTCinvestigating

   Engineers are aware of an issue current in the GSP datacenter and are currently investigating.

2. 10 juin 2025 à 19:08 UTCidentified

   11:11 engineers have identified the issue in the Greenville datacenter and are working to remediate. Customers should start to see some recovery, but full recovery will take additional time as engineers continue to work through this incident.

3. 10 juin 2025 à 20:21 UTCidentified

   11:11 engineers are currently rebooting hosts in this environment to aid in recovery. Some customer VM's may be rebooted as part of that process. Another update will be posted once reboots are completed.

4. 10 juin 2025 à 21:51 UTCmonitoring

   11:11 engineers completed host reboots and have confirmed systems are is now normal. All customer functionality has been restored. Engineers will monitor the environment for continued stability.

5. 11 juin 2025 à 21:37 UTCresolved

   The environment has remained stable and all services continue to remain operational. This incident is now resolved. If you have any questions, please contact our Support Helpdesk for additional assistance. If you continue to experience any errors or issues, please contact our Support Helpdesk for additional assistance.

1. 16 mai 2025 à 21:50 UTCresolved

   Due to a failure of a hypervisor compute node in our Atlanta, GA data center supporting IaaS, a small number of virtual appliances were automatically restarted onto other compute nodes. This restart activity concluded by 5:45pm Eastern Time. Please contact 11:11 Support if you have any questions regarding this incident.