Historique des pannes de Greenhouse

1. 5 août 2026 à 02:18 UTCinvestigating

   Nous sommes actuellement confrontés à une perturbation partielle affectant la recherche d'un utilisateur, le traitement des actions candidates sans emploi, l'envoi de courriels et de demandes de disponibilité, la soumission de références, la production de lettres d'offre, la soumission de cartes de pointage, l'ajout de notes candidates et l'édition de plans d'entrevue dans Greenhouse. Notre équipe enquête sur le problème et travaille à restaurer la fonctionnalité complète. Nous nous excusons pour tout inconvénient et fournirons des mises à jour car nous avons plus d'informations.

2. 5 août 2026 à 02:40 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 5 août 2026 à 03:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 août 2026 à 13:29 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juillet 2026 à 18:58 UTCinvestigating

   Nous sommes actuellement confrontés à un problème avec l'intégration de Microsoft Teams qui affecte la programmation des entretiens sur les calendriers partagés. Notre équipe d'ingénierie enquête activement sur la cause profonde. Nous continuerons de fournir des mises à jour à mesure que de plus amples renseignements seront disponibles.

2. 7 août 2026 à 14:30 UTCidentified

   Il semble que le problème soit lié à l'API graphique. Notre équipe d'ingénierie est en contact avec Microsoft Support pour les aider à diagnostiquer le problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 20:29 UTCinvestigating

   We are currently experiencing a partial disruption affecting Take Home Tests in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 10 juillet 2026 à 21:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 juillet 2026 à 21:25 UTCresolved

   This incident has been resolved.

1. 6 juillet 2026 à 22:13 UTCinvestigating

   We are currently investigating this issue.

2. 6 juillet 2026 à 22:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 6 juillet 2026 à 22:28 UTCresolved

   The token refresh server has been repaired.

1. 2 juillet 2026 à 17:00 UTCinvestigating

   We are currently experiencing a partial disruption affecting Sterling background checks. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 6 juillet 2026 à 20:35 UTCresolved

   We appreciate your patients. Sterling background checks are now fully functional.

1. 29 juin 2026 à 17:16 UTCinvestigating

   We are currently investigating this issue.

2. 29 juin 2026 à 17:28 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 juin 2026 à 20:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 juin 2026 à 20:44 UTCresolved

   This incident has been resolved.

1. 26 juin 2026 à 13:24 UTCinvestigating

   We are currently investigating this issue.

2. 26 juin 2026 à 13:30 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 juin 2026 à 14:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 juin 2026 à 15:25 UTCresolved

   This incident has been resolved.

1. 19 juin 2026 à 17:24 UTCinvestigating

   We are currently investigating an issue where emails may not be sent for customers using custom SMTP routes with Microsoft 365.

2. 19 juin 2026 à 18:39 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 19 juin 2026 à 21:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 juin 2026 à 22:23 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 19 juin 2026 à 22:24 UTCresolved

   This incident has been resolved.

1. 18 juin 2026 à 12:35 UTCinvestigating

   We are currently experiencing a delay for Silo 1 in BIC data delivery.

2. 18 juin 2026 à 13:02 UTCresolved

   This incident has been resolved.

1. 17 juin 2026 à 12:55 UTCinvestigating

   We are currently experiencing a delay across all silos in BIC data delivery.

2. 17 juin 2026 à 14:10 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 juin 2026 à 07:57 UTCidentified

   We are continuing to work on a fix for this issue.

4. 18 juin 2026 à 07:57 UTCresolved

   This incident has been resolved.

1. 11 juin 2026 à 19:47 UTCmonitoring

   We are currently investigating an issue affecting offer workflows that rely on DocuSign. This appears to be related to an outage reported by DocuSign. Customers may experience delays or errors when completing DocuSign-backed offer signing workflows. We are monitoring the vendor incident and will share updates as we learn more.

2. 12 juin 2026 à 00:40 UTCresolved

   DocuSign has marked the incident as resolved. If you experienced issues with DocuSign-related workflows earlier, please retry the affected action.

1. 5 juin 2026 à 21:57 UTCmonitoring

   ADP added some additional validation logic around the State Tax / State Unemployment Insurance (SUI) Tax Code field for New Hire Exports from Greenhouse Onboarding. Exports without this field may be rejected by ADP. They are working on reverting the change.

2. 5 juin 2026 à 22:00 UTCresolved

   ADP has reverted their change. All exports should now work as normal.

1. 28 mai 2026 à 16:23 UTCinvestigating

   Some customers are experiencing errors while trying to send offers for signature. Adobe is currently experiencing an issue and they are investigating. We will continue to monitor the situation from our side.

2. 28 mai 2026 à 18:29 UTCresolved

   This incident has been resolved.

1. 27 mai 2026 à 15:08 UTCinvestigating

   Harvest API documentation site is currently experiencing an outage. Our documentation vendor is currently working to fix the issue.

2. 27 mai 2026 à 21:16 UTCinvestigating

   We are continuing to investigate this issue.

3. 28 mai 2026 à 11:34 UTCresolved

   Their outage has been resolved

1. 22 mai 2026 à 15:49 UTCinvestigating

   We are currently experiencing an outage affecting Greenhouse Recruiting on silos 7, 8, and 9. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

2. 22 mai 2026 à 16:25 UTCresolved

   An issue was identified in testing a new ingress configuration to route traffic into Greenhouse. We have restored the previous configuration and the issue appears to have been resolved.

3. 27 mai 2026 à 14:39 UTCpostmortem

   **What happened:** During a planned migration process, we hit a scaling limit on a core infrastructure component which impacted certain customer traffic. **Impact:** A portion of customer traffic was dropped causing a full outage for customers on Silos 7, 8, and 9. **Fix:** The migration was rolled back in all customer environments. **Prevention:** The migration has not been reapplied and is on hold, pending further investigation by the team to establish a safe migration path.

1. 20 mai 2026 à 15:05 UTCinvestigating

   Some customers are experiencing timeouts and errors when making requests to Harvest v3 on Silo 1. We are currently investigating this issue.

2. 20 mai 2026 à 15:41 UTCresolved

   This incident has been resolved.

1. 19 mai 2026 à 19:18 UTCinvestigating

   We are currently experiencing a partial disruption affecting Calendly interviews within Greenhouse Recruiting where the "Reschedule" and "Cancel" buttons are not appearing. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 19 mai 2026 à 21:22 UTCinvestigating

   Greenhouse engineers have identified the source of the issue and are currently working on releasing a fix.

3. 19 mai 2026 à 21:23 UTCidentified

   Greenhouse engineers have identified the source of the issue and are currently working on releasing a fix.

4. 19 mai 2026 à 22:43 UTCmonitoring

   A fix was released and we are confirming that customer-reported issues have been resolved.

5. 19 mai 2026 à 22:57 UTCresolved

   This incident has been resolved.

1. 15 mai 2026 à 19:08 UTCresolved

   This morning, some third-party vendors received task reminder emails for tasks they had already been notified about. This was a one-time occurrence — we expect no additional emails to be sent as a result of this issue.

1. 11 mai 2026 à 19:03 UTCidentified

   We are currently experiencing a partial disruption affecting job creation with approval custom fields in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 11 mai 2026 à 21:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 mai 2026 à 21:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 11 mai 2026 à 21:42 UTCresolved

   This incident has been resolved.

1. 11 mai 2026 à 19:01 UTCinvestigating

   We are currently experiencing a partial disruption affecting offer creation. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

2. 11 mai 2026 à 19:01 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 11 mai 2026 à 20:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 11 mai 2026 à 20:50 UTCresolved

   This incident has been resolved.