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    Historique des pannes de Gusto

    52 Gusto incidents · février 2023 — official updates, affected components, duration and resolution details.

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    Gusto is down

    Début 25 juin 2026 à 22:06 UTC · 21m

    OutageIncident majeur
    Composants affectés
    Gusto MobilePayroll, Benefits, HRGusto.com website
    1. 25 juin 2026 à 22:06 UTCinvestigating

      We’re investigating now. We’ll keep this page updated as we fix the problem.

    2. 25 juin 2026 à 22:27 UTCresolved

      This incident has been resolved.

    Some Customers may be unable to run payroll at this time

    Début 23 juin 2026 à 18:20 UTC · 56m

    OutageIncident critique
    Composants affectés
    Payroll, Benefits, HR
    1. 23 juin 2026 à 18:20 UTCinvestigating

      Some customers may be unable to run payroll at this time.

    2. 23 juin 2026 à 19:16 UTCresolved

      This incident has been resolved.

    All administrators are unable to run payroll

    Début 25 mars 2026 à 23:45 UTC · 2h 6m

    OutageIncident critique
    Composants affectés
    Gusto MobilePayroll, Benefits, HRAPI
    1. 25 mars 2026 à 23:45 UTCinvestigating

      Some administrators are unable to run payroll

    2. 26 mars 2026 à 01:50 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 mars 2026 à 01:51 UTCresolved

      This incident has been resolved.

    We are aware that customers may be experiencing issues when accessing Gusto.

    Début 16 décembre 2025 à 18:16 UTC · 2h 40m

    OutageIncident critique
    Composants affectés
    Gusto MobilePayroll, Benefits, HRGusto.com websiteAPI
    1. 16 décembre 2025 à 18:16 UTCinvestigating

      We are currently investigating this issue.

    2. 16 décembre 2025 à 18:22 UTCinvestigating

      We are continuing to investigate this issue.

    3. 16 décembre 2025 à 20:38 UTCmonitoring

      A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.

    4. 16 décembre 2025 à 20:57 UTCresolved

      This incident has been resolved.

    Chat channel unavailable

    Début 7 novembre 2025 à 14:35 UTC · 1h 12m

    OutageIncident critique
    Composants affectés
    Chat System
    1. 7 novembre 2025 à 14:35 UTCinvestigating

      We are currently investigating an outage with our chat channel, please consider phone or email for support.

    2. 7 novembre 2025 à 15:46 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 novembre 2025 à 15:46 UTCresolved

      We are continuing to investigate this issue.

    Investigating issues with Payroll Processing for some users

    Début 24 octobre 2025 à 19:39 UTC · 15m

    OutageIncident majeur
    Composants affectés
    Payroll, Benefits, HR
    1. 24 octobre 2025 à 19:39 UTCinvestigating

      We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.

    2. 24 octobre 2025 à 19:54 UTCresolved

      On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.

    We are aware that some customers may be experiencing issues accessing Gusto.com.

    Début 26 juin 2025 à 18:45 UTC · 1h 47m

    OutageIncident critique
    Composants affectés
    Gusto.com websiteAPI
    1. 26 juin 2025 à 18:45 UTCinvestigating

      We are currently investigating this issue.

    2. 26 juin 2025 à 19:00 UTCinvestigating

      We are continuing to investigate this issue.

    3. 26 juin 2025 à 19:28 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 26 juin 2025 à 20:32 UTCresolved

      This incident has been resolved.

    Gusto settings page performance degradation

    Début 17 février 2025 à 19:24 UTC · 50m

    IssuesIncident mineur
    Composants affectés
    Payroll, Benefits, HR
    1. 17 février 2025 à 19:24 UTCidentified

      Performance is currently degraded on the Gusto settings page, Gusto is aware and working on a resolution.

    2. 17 février 2025 à 20:13 UTCresolved

      This incident has been resolved.

    Customers are experiencing slowness and errors when accessing Gusto

    Début 22 novembre 2024 à 19:09 UTC · 1h 48m

    OutageIncident critique
    Composants affectés
    Gusto.com websiteAPI
    1. 22 novembre 2024 à 19:09 UTCinvestigating

      We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

    2. 22 novembre 2024 à 19:16 UTCinvestigating

      We are continuing to investigate this issue.

    3. 22 novembre 2024 à 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 22 novembre 2024 à 20:57 UTCresolved

      Customers should no longer be experiencing slowness and errors in Gusto.

    Customers are experiencing slowness and errors

    Début 20 novembre 2024 à 17:09 UTC · 13m

    IssuesIncident mineur
    Composants affectés
    Payroll, Benefits, HRAPI
    1. 20 novembre 2024 à 17:09 UTCinvestigating

      We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.

    2. 20 novembre 2024 à 17:22 UTCresolved

      Customers should no longer be experiencing slowness and errors in their Gusto dashboard.

    Customers are experiencing slowness and errors

    Début 19 novembre 2024 à 20:08 UTC · 25m

    IssuesIncident mineur
    Composants affectés
    Payroll, Benefits, HRAPI
    1. 19 novembre 2024 à 20:08 UTCinvestigating

      We are currently investigating an issue where customers are experiencing slowness and errors in their Gusto dashboard. This is also impacting the performance of our API.

    2. 19 novembre 2024 à 20:33 UTCresolved

      Customers should no longer be experiencing slowness and errors in their Gusto dashboard.

    Some customers are experiencing slowness and errors in their Gusto dashboard

    Début 31 octobre 2024 à 17:09 UTC · 1h 11m

    OutageIncident majeur
    Composants affectés
    Payroll, Benefits, HRGusto.com website
    1. 31 octobre 2024 à 17:09 UTCinvestigating

      We're aware that some customers may experience slowness resulting in an error. We are actively investigating the issue.

    2. 31 octobre 2024 à 17:17 UTCmonitoring

      Customers should no longer be experiencing slowness and errors due to this issue.

    3. 31 octobre 2024 à 18:20 UTCresolved

      This incident has been resolved.

    All customers are unable to use our chat option for support.

    Début 17 octobre 2024 à 14:35 UTC · 1h 33m

    OutageIncident critique
    Composants affectés
    Chat System
    1. 17 octobre 2024 à 14:35 UTCinvestigating

      We are currently investigating this issue. For support, please request a call through the Support tab of your Gusto account.

    2. 17 octobre 2024 à 15:57 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 octobre 2024 à 16:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 octobre 2024 à 16:08 UTCresolved

      This incident has been resolved.

    Some customers may experience longer wait times when calling Gusto

    Début 19 septembre 2024 à 14:16 UTC · 1h 2m

    IssuesIncident mineur
    Composants affectés
    Phone System
    1. 19 septembre 2024 à 14:16 UTCinvestigating

      We have identified an issue that has resulted in longer wait times when calling Gusto. Feel free to use chat for immediate assistance. We are working to resolve this issue as quickly as possible.

    2. 19 septembre 2024 à 15:19 UTCresolved

      This incident has been resolved.

    Some customers are experiencing an error when accessing Gusto.

    Début 17 septembre 2024 à 01:31 UTC · 3h 19m

    OutageIncident majeur
    Composants affectés
    Gusto.com websiteAPI
    1. 17 septembre 2024 à 01:31 UTCinvestigating

      We are currently investigating this issue.

    2. 17 septembre 2024 à 02:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 17 septembre 2024 à 03:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 17 septembre 2024 à 04:50 UTCresolved

      No issues have been seen since 8:42p PT, we consider this issue resolved.

    Some Users are unable to access Gusto

    Début 10 septembre 2024 à 20:57 UTC · 38m

    OutageIncident majeur
    Composants affectés
    Payroll, Benefits, HRGusto.com website
    1. 10 septembre 2024 à 20:57 UTCinvestigating

      We are currently investigating this issue.

    2. 10 septembre 2024 à 21:03 UTCinvestigating

      We are continuing to investigate this issue.

    3. 10 septembre 2024 à 21:05 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 septembre 2024 à 21:17 UTCmonitoring

      We are continuing to monitor for any further issues. Some pages are loading slowly.

    5. 10 septembre 2024 à 21:34 UTCresolved

      This incident has been resolved.

    We are aware that some customers are experiencing issues running payroll.

    Début 5 août 2024 à 22:04 UTC · 10m

    OutageIncident majeur
    Composants affectés
    Payroll, Benefits, HR
    1. 5 août 2024 à 22:04 UTCinvestigating

      We are currently investigating this issue.

    2. 5 août 2024 à 22:12 UTCinvestigating

      We are continuing to investigate this issue.

    3. 5 août 2024 à 22:14 UTCresolved

      This incident has been resolved.

    Experiencing Issues with Cloudflare CDN/Cache and Cloudflare Network

    Début 20 juin 2024 à 19:36 UTC · 1h 0m

    IssuesIncident mineur
    Composants affectés
    API
    1. 20 juin 2024 à 19:36 UTCinvestigating

      We are currently investigating this issue.

    2. 20 juin 2024 à 20:35 UTCinvestigating

      We are continuing to investigate this issue.

    3. 20 juin 2024 à 20:36 UTCresolved

      This incident has been resolved.

    We are aware of some users experiencing site slowness or time outs. Our team is actively working to resolve this issue with an anticipated resolution by 11am PST. We apologize for any inconvenience.

    Début 15 avril 2024 à 16:36 UTC · 1h 22m

    Pending
    Composants affectés
    Gusto.com website
    1. 15 avril 2024 à 16:36 UTCinvestigating

      We are currently investigating this issue.

    2. 15 avril 2024 à 17:58 UTCinvestigating

      We are continuing to investigate this issue.

    3. 15 avril 2024 à 17:59 UTCresolved

      This incident has been resolved.

    We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.

    Début 19 mars 2024 à 21:13 UTC · 43m

    OutageIncident critique
    Composants affectés
    Phone System
    1. 19 mars 2024 à 21:13 UTCinvestigating

      We are currently investigating this issue.

    2. 19 mars 2024 à 21:55 UTCresolved

      This incident has been resolved.