Historique des pannes de Inline Manual

We are currently experiencing technical difficulties with our main website, inlinemanual.com. Our team is actively working to resolve the issue as quickly as possible, and we will provide updates as we have more information. In the meantime, we want to reassure you that our platform, app.inlinemanual.com, is fully operational and unaffected by this outage. You can continue to access all your sites, content, and features without any interruption. We apologize for any inconvenience this may cause and appreciate your patience and understanding as we work to restore our main website. If you have any questions or need assistance, please feel free to contact our support team at [email protected].

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're following the evolution of the situation around CVE-2024-3094 - https://nvd.nist.gov/vuln/detail/CVE-2024-3094 Our Engineering and Security teams are currently investigating if the CVE-2024-3094 incident applies to any of our service resources.

This incident has been resolved. After a thorough investigation we conclude that our systems were not affected by the CVE-2024-3094 and the specified library versions.

Authoring Tool is currently unavailable. We are actively investigating the issue and working to restore access as soon as possible. Thank you for your understanding and patience.

We have identified the issue affecting the Authoring Tool and are diligently working on a fix. We expect to restore full functionality soon.

The issue with the Authoring Tool has been resolved and we are now closely monitoring the system for stability. Thank you for your patience, and we apologize for any inconvenience caused. Please feel free to resume using the tool.

This incident has been resolved.

We are experiencing a degraded performance on one of our parts of the Inline Manual Portal - app.inlinemanual.com. Affected areas: - People Tab - latest profiles and updates are not showing. - Various operations on People profiles are not working through the Portal. This does not affect your users' experience, as their progress is still being appropriately stored and processed without any delay.

We have identified the issue and are working on a fix.

Issue has been fixed. Sync jobs across all analytics servers are running as expected. The deletion and other Profile actions are working. The Profiles are being re-synchronised. We are monitoring the re-sync process as it might take several hours to update affected profiles fully and for any recurrence of issues. We have confirmed that this did not impact the end-users' experience and only impacted the Inline Manual's Portal UI, where we display Profiles.

We have been following the data consistency thoroughly throughout the past few weeks. This incident has been resolved.

Incident ongoing since December 11th. We're following the evolution of the situation around CVE-2021-45046. Our Engineering and Security teams started to work on log4j incident on December 10th in the morning EU time and updated, mitigated or removed the vulnerable log4j packages from our environment. No misuse has been detected and active threat hunting continues. Our mitigation actions: - Updated log4j where possible - Scanned logs retrospectively one month back for various scenarios - Our security team is still actively hunting for signs of exploitation The service affected is not directly accessible through internet. It sits within our private network. The request can be made through an API which goes through application first, not passing any headers and it correctly sanitizes all user entered content. This has been verified and confirmed. The service itself logs only minimum information, none of the user entered content makes it through to the logs. The attacker would need to be logged in to Inline Manual Portal or have API Access Tokens to be able to communicate indirectly through the API with the service - we have not detected any attempts to do so.

We are closely following Log4j vulnerability evolution and the latest release of Log4j 2.17.0. As we have fully removed Log4j packages from our infrastructure, we are not affected by newly found issues within Log4j packages.

This incident has been resolved. Our systems were not compromised nor affected by the Log4j vulnerability.

We are experiencing downtime on our main app and analytics due to worldwide Google Cloud downtime. We are investigating.

We are continuing to investigate this issue.

Incident identified and confirmed to relate to Google Cloud platform global network issues. https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

All systems are back to normal and we are monitoring the Google Cloud's status.

The issue with Google Cloud Networking has been resolved for all affected projects as of Tuesday, 2021-11-16 11:28 US/Pacific. https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh

We are experiencing degraded performance on Inline Manual Portal. This affects only users within the Inline Manual Portal at app.inlinemanual.com making some pages unavailable. The end-users consuming the player are not affected.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We have identified the problem and fixed the primary cause. We continue monitoring the situation.

This incident has been resolved.