Historique des pannes de Ironclad

We are actively investigating an issue affecting entity and counterparty search on workflow launch forms in production. Some customers may see “no matching options” when selecting an entity for their counterparty, which prevents certain workflows from being launched.

We've confirmed that the issue is tied to bad logic underlying how the Entity picker displays options to select. We are working on a fix to address this bad logic and making it available on Production as soon as we can.

We have implemented a fix for the issue affecting entity and counterparty search on workflow launch forms in production. We are seeing recovery and are continuing to monitor closely to confirm stable performance across impacted workflows.

We have resolved the issue affecting entity and counterparty search on workflow launch forms in production. Customers will now be able to search for and select counterparties normally when launching impacted workflows. We will continue to review the incident internally.

We are investigating an issue affecting Clickwrap. Impacted customers may see workflow processing failures or errors during submission. Our team is actively investigating and we will share another update as soon as we have more information.

We have implemented mitigation and are seeing recovery in Clickwrap. We are monitoring the platform closely while additional background services are brought back online. During the incident, impacted customers may have experienced workflow processing failures or errors during submission.

The issue affecting Clickwrap has been mitigated and service has been restored. During the incident, impacted customers may have experienced workflow processing failures or errors during submission. We will continue to review the incident internally to confirm full stability.

We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.

We are currently investigating an issue affecting the Ironclad Salesforce Managed Package where users may experience failures with document and approval syncing. This includes documents not syncing to and from Salesforce and approvals not reflecting correctly within the Ironclad Approval object. Our engineering team is actively working to identify the root cause. We will provide updates here as more information becomes available. Thank you for your patience.

A code fix to address the syncing issue between Ironclad and Salesforce affecting documents and approvals has been deployed. We are actively monitoring that the fix is performing as expected.

Our engineering team has confirmed that the code fix deployed to address the syncing issue between Ironclad and Salesforce is working as expected. Documents and approvals are now syncing successfully. This incident is resolved.

End users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.

End users reported that they are unable to access records within Ironclad Repository. We identified the issue and implemented a fix and now all users can view records as intended.

API requests are experiencing intermittent 502 server error responses.

A fix has been implemented and the incident has been resolved. API requests are no longer receiving intermittent 502 error responses.

We are investigating an issue affecting some customers in **NA1 production** where **bulk** **document download, dashboard export, and preview actions are failing**. We have identified elevated errors in the document service and are actively working to mitigate the issue. Our current investigation indicates the problem is related to backend database latency impacting dependent document-processing jobs. We will share another update as soon as we have more information.

We've made changes on the backend to address the issues with downloads and exports and are monitoring for any further issues.

We have verified and confirmed that the issue has been resolved

Ironclad is currently experiencing Latency in platform. This may cause issues with updating workflows and records with users seeing an error ("Something is not working").

We have resolved all latency issues in Production.

Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended.

Ironclad experienced platform latency and degraded performance from 8:30 AM PST to 9:13 AM PST. The issue has been identified and remediated, and service has been fully restored. All systems are now operating as intended.

We have identified an authentication issue within the latest version of the Ironclad Salesforce Managed Package. If you have not yet upgraded, no action is required. To ensure your integration remains stable, please do not upgrade your Salesforce version until further notice. We are working on a resolution and will provide an update once the issue is resolved. If you have already upgraded and are experiencing connection issues, please reach out to our Support team for assistance.

The team is actively working on a fix. There will be a new managed package release coming soon (v3.7.7) that will need to be downloaded once the fix is live. Status page will be updated as soon as the new version is available to download.

We have addressed the issue with a new managed package v.3.7.7 which is now available for download.

The issue has now been resolved, and the managed package is operating normally for all affected customers.

Records uploaded with Smart Imports may encounter an error during metadata prediction processing.

We have deployed a fix and are no longer seeing errors. Our team will continue to monitor the situation closely to ensure everything remains stable.

The issue has been resolved. Users can retry Smart Imports to obtain predictions as expected.

We are currently aware that some users may experience errors when interacting with PDFs. Our engineering team is investigating the root cause and is working toward a resolution. We will provide an update as soon as we have more information.

A fix has been implemented, and we have confirmed that PDF interactions are now functioning as expected. We are currently monitoring the system to ensure continued stability and will provide a final update once we are fully confident the issue is resolved.

We have fully resolved the document conversion subprocessor issue.

Reports of blank forms when launching workflows

Ironclad is currently experiencing an issue where users may experience issues with forms appearing blank when attempting to launch a Workflow.

The incident has been resolved.

We have fully resolved the recent technical issue affecting Salesforce-embedded workflows and restored all services to normal operation.

Identified technical issue affecting Salesforce-embedded workflows.

All Performance issues have been resolved

Performance issues have been identified affecting our NA1 Region

We are currently investigating an issue affecting Smart Import that is causing intermittent errors for some customers. Users may see failed imports or 503 errors while attempting to process documents. Our Engineering team is actively investigating and working to restore normal performance. We will share another update as soon as we have more information.

We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. We are now seeing successful responses in production and have mitigated the customer-facing errors. Our team is continuing to monitor performance closely to ensure the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.

We have deployed a mitigation for the Smart Import issue and expanded the update to all customers. Smart Import is now operating normally, and we are seeing successful responses in production. We are keeping this incident in Monitoring while our team continues to watch performance closely and confirm the issue remains stable. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.

The issue affecting Smart Import has been resolved, and the service is operating normally. We are no longer seeing the errors related to this incident. Thank you for your patience while we worked to restore service. If you continue to experience problems with Smart Import, please contact Support with the approximate time of the failure, including timezone, and any relevant screenshots.

Ironclad experienced a brief issue where Smart Imports and uploads to Jurist may have would fail after retry instead of completing as intended. This issue has been resolved and everything is now operational.

This issue has been identified and all systems are now operational.

Ironclad is currently experiencing slow load times and general degraded performance. We are investigating the cause.

A fix has been implemented and we are monitoring the results.

Resolved: All systems are operational

Updating severity.

Updating Severity

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We are currently investigating an issue affecting PDF-to-DOCX conversion on EU1/Europe Production, resulting Jurist and the Ironclad Editor errors. Our team is actively working to identify and resolve the problem.

A fix has been implemented and we are monitoring the results.

PDF -> DOCX conversion has been resolved in EU1.

We are currently investigating an issue affecting Document OCR in Ironclad that is resulting in errors in Smart Import, Run AI, and Intake Agent (EAP). Our team is actively working to identify and resolve the problem.

Rate limits for document OCR were reached and adjusted to address the issue. We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating an issue affecting PDF-to-DOCX conversion in Ironclad that is resulting in errors in Ironclad Editor and Jurist. Our team is actively working to identify and resolve the problem. As a precaution, we have temporarily disabled PDF editing and PDF-based compare in Ironclad until this issue is resolved.

This incident has been resolved.

The issue has been identified and a fix is being implemented.