Historique des pannes de Izettle

1. 7 octobre 2026 à 17:04 UTCmonitoring

   Hier soir, nous avons connu un problème de réseau (DNS) qui a empêché certains marchands de Zettle de recevoir des paiements par carte. Nous avons entièrement résolu le problème, et nous nous excusons pour la perturbation. Certains marchands peuvent encore voir des erreurs, car les données DNS sont mises en cache sur Internet et peuvent prendre du temps pour se rafraîchir. Si cela s'applique à vous, veuillez effacer les caches tout au long de votre chaîne de connexion: redémarrez votre application, lecteur de carte, appareil et routeur, puis basculez les réseaux (Wi-Fi ou données mobiles). Si vous êtes un partenaire, veuillez également rincer les caches OS, serveur et résolveur, y compris Cloudflare et Google. Si vous avez encore des problèmes, veuillez contacter le support.

2. 8 octobre 2026 à 16:12 UTCresolved

   Cet incident a été résolu

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 juin 2026 à 17:43 UTCmonitoring

   A temporary delay is currently affecting the scheduled payout for June 1st. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

2. 5 juin 2026 à 21:17 UTCresolved

   This incident has been resolved. Delayed Payouts from June 1st have been deposited in merchants' bank accounts today, June 5th.

1. 24 mai 2026 à 19:40 UTCinvestigating

   Some merchants in Germany using Cash Registers may notice that the signature is missing from their receipts. Please be assured that this does not affect your ability to take payments. All receipts created during this incident remain compliant, and all transactions are still captured in the DSFinV-K report, available for tax audits. Our team is actively working on a resolution and will provide an update as soon as possible.

2. 27 mai 2026 à 13:43 UTCresolved

   This incident has been resolved.

1. 22 mai 2026 à 09:00 UTCinvestigating

   We are currently experiencing issues affecting the processing of QRC payments. Some merchants may be unable to complete transactions or may notice interruptions when accepting such payments. Payments already completed remain secure. Every other payment method is working normally. Our teams are working to restore full processing capacity as quickly as possible. We appreciate your patience and will provide regular updates as we work to restore normal payment processing.

2. 22 mai 2026 à 11:48 UTCresolved

   This incident has been resolved.

1. 15 mai 2026 à 07:40 UTCinvestigating

   We are currently investigating an issue where some users are unable reset their password. Our team is working to identify the cause and resolve it as quickly as possible. Thank you for your patience.

2. 15 mai 2026 à 10:14 UTCresolved

   This incident has been resolved.

1. 13 mai 2026 à 08:00 UTCidentified

   We are currently experiencing delays in payout processing. Merchant funds remain secure, and all pending payouts will be processed as soon as possible. Our teams are actively working to restore normal payout timelines. We apologise for the inconvenience and appreciate your patience while we resolve this issue.

2. 13 mai 2026 à 08:38 UTCresolved

   All failed payments have now been processed successfully and paid out to the wallet.

1. 21 avril 2026 à 13:43 UTCinvestigating

   A delay is currently affecting the scheduled payout from April 21st. Some of our merchants will notice a delay in receiving their funds. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

2. 21 avril 2026 à 14:33 UTCresolved

   This incident has been resolved.

1. 2 avril 2026 à 14:12 UTCinvestigating

   We are currently experiencing difficulties with the Product Library and are working on implementing a fix as soon as possible. Our merchants will notice a delay in searching for products, and creating new products. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

2. 2 avril 2026 à 18:27 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 avril 2026 à 18:27 UTCresolved

   This incident has been resolved.

1. 25 février 2026 à 13:08 UTCinvestigating

   Our merchants may experience issues when trying to process transaction refunds We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

2. 25 février 2026 à 15:19 UTCresolved

   This incident has been resolved as of 2PM CET. Thank you for your patience.

1. 25 février 2026 à 10:24 UTCinvestigating

   We are currently experiencing difficulties with some Paypal connected accounts deposits from February 24th and are working on implementing a fix as soon as possible. Some merchants may see their payout as pending in the Zettle backoffice despite the funds having been processed successfully and without delay.

2. 27 février 2026 à 14:33 UTCresolved

   This incident has been resolved.

1. 28 janvier 2026 à 18:30 UTCresolved

   Between 5:30 and 6:20 PM CET, some merchants experienced difficulties accepting card payments. The issue has now been resolved. Our systems are fully operational again, and payments are being processed as expected. We sincerely apologise for the inconvenience this disruption may have caused.

1. 29 novembre 2025 à 14:50 UTCinvestigating

   We are currently experiencing issues affecting the generation or display of receipts. Some users may notice delays or missing data when viewing receipts in the app and back office. Payment processing remains fully operational. Our teams are working to restore full functionality. Please keep your cash registers open while we resolve the issue. We will continue to provide updates as we make progress toward resolution.

2. 29 novembre 2025 à 15:12 UTCresolved

   This incident has now been resolved. If a cash register has been closed, please open it to ensure the receipts are generated. We apologise for any inconvenience this may have caused.

1. 27 novembre 2025 à 17:40 UTCresolved

   Some merchants may have had issues logging in to our app on iOS devices between 12:00-17:40 CET today. This has been addressed and the app is back to operating normally. We are sorry for any inconvenience this may have caused.

1. 14 novembre 2025 à 15:04 UTCinvestigating

   Our Android users are currently experiencing issues with accepting PayPal QRC & Venmo QRC payments running on app version 8.18.0 We're aware of the issue and are working on finding a resolution. Thank you for your patience.

2. 19 décembre 2025 à 09:52 UTCresolved

   Please upgrade your POS app to version 8.20.2, which will solve this issue. Thank you for your patience.

1. 10 novembre 2025 à 15:30 UTCresolved

   Between 13:30 and 14:15 CET, some merchants in Germany may have experienced temporary errors when opening their cash register or right after completing a payment. No transaction data was lost. The service was restored after the maintenance window ended. All systems are now working normally, and no action is needed from our merchants. We are sorry for any inconvenience this may have caused.

1. 10 novembre 2025 à 10:35 UTCinvestigating

   We are currently experiencing issues affecting the generation or display of receipts. Some users may notice delays or missing data when viewing receipts in the app and back office. Payment processing remains fully operational. Our teams are working to restore full functionality. Please keep your cash registers open while we resolve the issue. We will continue to provide updates as we make progress toward resolution.

2. 10 novembre 2025 à 14:36 UTCresolved

   The issue has been resolved. All purchases affected during the disruption have been successfully created retroactively. Thank you for your understanding, and sorry for any inconvenience this may have caused.

1. 5 novembre 2025 à 15:43 UTCinvestigating

   We are currently experiencing issues with the bank deposit confirmation emails. While payouts have been processed as normal without delay, the deposit emails are currently not being sent out. Please accept our apologies for the inconvenience, and keep an eye on our Status Page for further updates.

2. 5 novembre 2025 à 16:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 novembre 2025 à 13:36 UTCidentified

   We’ve identified the cause of the issue. Service has recovered across all markets except the Netherlands, where the problem is still ongoing. Payout processing continues as normal and is not delayed.

4. 7 novembre 2025 à 06:27 UTCresolved

   Email notifications for payouts have resumed in all markets, including the Netherlands.

1. 20 octobre 2025 à 10:09 UTCinvestigating

   For merchant accounts not connected to a PayPal account, our Support team is unfortunately unavailable via phone or chat at the moment. We are working on getting back online as soon as possible. In the meantime, if your query isn’t urgent, please write us an email and we will get back to you as soon as we can.

2. 20 octobre 2025 à 12:15 UTCinvestigating

   Our phone support is now available again. Chat support remains temporarily unavailable.

3. 21 octobre 2025 à 07:44 UTCresolved

   This incident has been resolved.

1. 16 octobre 2025 à 16:12 UTCinvestigating

   Some of our merchants may currently be experiencing issues logging in to the app and their back office. We are working on resolving the issue as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates.

2. 16 octobre 2025 à 16:13 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 octobre 2025 à 16:32 UTCinvestigating

   Our team is actively investigating the issue.

4. 16 octobre 2025 à 16:55 UTCresolved

   This incident has been resolved. Thank you for your patience, and we apologise for any inconvenience this may have caused.

1. 13 octobre 2025 à 19:46 UTCinvestigating

   We are currently experiencing difficulties accepting card payments. We are working with the highest priority to resolve it as soon as possible. Please accept our apologies for the inconvenience and keep an eye on our Status Page for further updates. Thank you for your patience.

2. 14 octobre 2025 à 06:54 UTCresolved

   This incident has been resolved.