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51 Jw Player incidents · mai 2025 — official updates, affected components, duration and resolution details.
Question de tiers fournisseur impactant Instant Live.
Nous continuons de travailler sur une solution à ce problème.
Un correctif a été mis en place et nous suivons les résultats.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Question de tiers fournisseur impactant Instant Live.
Un correctif a été mis en place et nous suivons les résultats.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Entre 16 h 15 et 16 h 20 UTC, un petit nombre de cours d'eau vivants ont été déconnectés. Les flux actifs en direct ont été en mesure de se reconnecter et de reprendre, et il n'y a pas d'impact à long terme sur le contenu de DVR ou de VOD des flux en direct touchés autres que la reprise sur un nouvel identifiant d'actif. Tous les systèmes sont actuellement opérationnels et nous surveillons les systèmes en direct.
Aucun autre problème observé pendant la période de suivi. Les flux instantanés sont opérationnels.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Question de tiers fournisseur impactant Instant Live.
Un petit nombre de flux en direct ont été déconnectés vers 13:10 UTC, mettant fin à l'actif correspondant. Les flux actifs en direct ont été en mesure de se reconnecter et de reprendre, et il n'y a pas d'impact à long terme sur le contenu de DVR ou de VOD des flux en direct touchés autres que la reprise sur un nouvel identifiant d'actif. Tous les systèmes sont actuellement verts.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur un problème qui empêche les utilisateurs de recharger les médias via le tableau de bord.
Nous avons identifié le problème et testons une solution possible.
Nous continuons de travailler sur une solution à ce problème.
Un correctif a été mis en place et nous suivons les résultats.
Cet incident a été résolu.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Third party provider issue impacting Instant Live.
We've identified an issue with a CDN provider in the impacted regions. We are seeing recovery and continuing to monitor.
Video delivery for Live and VOD in the impacted region has returned to normal operations. The impacted time frame was 9:30 - 10:30 UTC. We are continuing to monitor.
The incident has been resolved.
Between approximately 9:00 AM and 12:10 PM EST, some publishers experienced an interruption in player and ad rendering. The issue has been identified and resolved.
We are investigating issue with media stuck in processing after upload
The issue has been identified and a fix is being implemented.
Our Playlists service is also affected. Streaming and playback of existing media remain unimpacted. We will provide another update shortly.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
Geo-location enforcement is currently degraded for Studio DRM customers using the Geo Location API and token geo settings. We are actively investigating.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
Increased latency and 5xx on DRM platform requests
We have applied a fix and are monitoring performance
This incident has been resolved.
We are currently investigating an issue affecting video uploads. Our engineering team is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Third party provider issue impacting Instant Live.
The incident has been resolved.
We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.
We are continuing to investigate this issue.
Our teams have identified the cause of the delays and are actively working on recovery.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue causing uploads to direct upload endpoints to fail for some customers. URL based ingest is not affected.
A fix has been implemented and we are monitoring the results. Some customers may have experienced a low number of playback failures during the incident.
We are continuing to monitor for any further issues.
The issue has been resolved and all systems are operational.
We are currently investigating an an issue where new monetization campaigns cannot be started.
The issue has been identified and a fix is being implemented.
This incident has been resolved.