Historique des pannes de Kajeet

1. 21 août 2026 à 20:47 UTCinvestigating

   Nous enquêtons sur une question touchant un sous-ensemble de lignes T-Mobile, qui peut entraîner une perte de service. Nous travaillons avec le transporteur pour confirmer la portée et restaurer les lignes touchées.

2. 21 août 2026 à 21:22 UTCresolved

   Nous avons identifié un problème touchant un sous-ensemble de lignes T-Mobile. Réactivation A été terminé, et nous travaillons avec le transporteur sur la cause profonde. Merci de votre patience pendant que nous avons travaillé pour rétablir le service. Si vous continuez à éprouver des problèmes en soumettant une demande de support, veuillez contacter le support Kajeet à [email protected] ou au 877-352-5338.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 20:48 UTCinvestigating

   We are investigating an issue affecting Verizon Wireless device activations. Activation attempts may fail while we work with the carrier to determine scope and restore service.

2. 13 août 2026 à 22:45 UTCresolved

   Resolved: Verizon Wireless device activations are completing successfully. We will continue working with Verizon to review the incident and monitor service. Thank you for your patience while we worked to restore service. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 6 août 2026 à 21:44 UTCinvestigating

   Verizon Wireless (VZW) is reporting issues with provisioning transactions which may result in processing delays. Our team is actively monitoring the situation and working with the appropriate parties to restore normal processing as quickly as possible. We will continue to provide updates as more information becomes available.

2. 6 août 2026 à 22:05 UTCresolved

   Verizon Wireless provisioning transactions are processing normally again. Some earlier transactions may remain delayed while outstanding callbacks complete. Kajeet will continue monitoring the remaining transaction backlog. If you continue to experience any issues submitting a support request, please contact Kajeet Support at [email protected] or 877-352-5338.

1. 31 juillet 2026 à 15:50 UTCresolved

   Nous avons relevé un problème touchant la connectivité des données d'AT&T Enterprise pour certains clients. Une configuration de routage a été établie pour résoudre le problème, le service a été rétabli et les équipes surveillent la stabilité.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 juillet 2026 à 14:13 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

2. 20 juillet 2026 à 14:14 UTCinvestigating

   Nous sommes actuellement confrontés à un problème avec la soumission de cas de soutien à travers le portail Sentinel. Si vous devez signaler un problème, veuillez : Courriel [email protected] Appelez le 877-352-5338 Nous nous excusons pour le désagrément et apprécions votre patience pendant que nous travaillons à résoudre ce problème.

3. 20 juillet 2026 à 18:07 UTCresolved

   La question touchant les demandes d'appui par l'entremise du portail Sentinel a été réglée. Les clients peuvent maintenant soumettre des cas de soutien par le biais du portail comme d'habitude. Merci de votre patience pendant que nous avons travaillé pour rétablir le service. Si vous continuez à éprouver des problèmes en soumettant une demande de support, veuillez contacter le support Kajeet à [email protected] ou au 877-352-5338.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 juillet 2026 à 10:52 UTCinvestigating

   Nous enquêtons sur un problème touchant Sentinel, y compris l'accès à Sentinel App et le traitement connexe. Les équipes travaillent activement sur les problèmes de rendement des bases de données et fourniront une autre mise à jour une fois que l'impact et l'atténuation seront confirmés.

2. 15 juillet 2026 à 12:28 UTCresolved

   La performance du service Sentinel est revenue à la normale après que le test interne de surveillance des transactions de Mille oui ait été arrêté à environ 07:53 EDT. Nous continuons de surveiller pour confirmer la stabilité. Si vous rencontrez d'autres difficultés techniques, veuillez contacter notre équipe de support client à [email protected], en ligne à Support. Kajeet.com, ou appelez le 1 (877) 352-5338 pour parler immédiatement à quelqu'un.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juin 2026 à 16:14 UTCinvestigating

   We are investigating an issue affecting Sentinel report generation. Some reports may remain pending or take longer than expected to create. Engineering is actively investigating. We apologize for any inconvenience this may be causing.

2. 29 juin 2026 à 17:27 UTCinvestigating

   We continue to investigate delayed Sentinel report generation. The usage reports server has been restarted to clear stuck Jasper jobs, but validation is still in progress and reports are not yet confirmed as fully processing.

3. 29 juin 2026 à 20:03 UTCinvestigating

   We continue to investigate delayed Sentinel usage report generation. A previously pending test report has now completed, but Engineering is still validating whether report processing is stable and fully restored. We apologize for any inconvenience this may be causing.

4. 29 juin 2026 à 20:50 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 juin 2026 à 17:42 UTCinvestigating

   Some customers may be experiencing issues loading Insights Dashboard data. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 25 juin 2026 à 19:01 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 11 juin 2026 à 13:46 UTCinvestigating

   We are investigating reports of Direct Access connectivity issues affecting multiple customers. Network teams are engaged and reviewing VPN/BGP status and traffic flow; the next update time has not yet been confirmed.

2. 11 juin 2026 à 17:29 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 8 juin 2026 à 19:14 UTCinvestigating

   We experienced an issue that may have resulted in a temporary service interruption for a subset of customers. Our engineering teams have identified the cause and implemented mitigation steps. We are now seeing impacted devices begin to come back online, and service restoration is progressing. While recovery is underway, we are continuing active work to fully resolve the remaining impact and ensure all devices return to normal operation. We will continue to monitor the environment closely until full stability is confirmed. We apologize for the disruption and appreciate your continued patience.

2. 8 juin 2026 à 19:31 UTCinvestigating

   We are continuing to investigate this issue.

3. 8 juin 2026 à 19:34 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 juin 2026 à 15:57 UTCinvestigating

   We are currently experiencing an issue that is affecting Device Settings for certain devices. We apologize for any inconvenience this may cause. If you require immediate configuration changes, please submit a support ticket and our team will assist you as quickly as possible.

2. 5 juin 2026 à 16:42 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 10 mars 2026 à 00:39 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 10 mars 2026 à 13:18 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 3 mars 2026 à 16:25 UTCinvestigating

   Some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 3 mars 2026 à 17:15 UTCresolved

   This issue has resolved by Verizon and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 25 février 2026 à 20:57 UTCinvestigating

   As of 2:30 PM ET this afternoon, some customer may be experiencing issues with Verizon activations. Our engineers are working with Verizon's engineers to resolve this issue, however we expect there to be delays for any new Verizon activations.

2. 25 février 2026 à 21:15 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 17 février 2026 à 18:02 UTCinvestigating

   Some customer may be experiencing issues exporting worksheets from Sentinel Insights. Our engineers are working on the issue. We apologize for any inconvenience this may be causing.

2. 17 février 2026 à 22:12 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 4 février 2026 à 14:08 UTCinvestigating

   We are currently experiencing a temporary outage with our phone systems and are unable to receive inbound support calls at this time. Our team is actively working to resolve the issue. In the meantime, customers can reach Support through the following channels: Submit a case via Sentinel Email us at [email protected] Visit kajeet.com and use the chat feature We appreciate your patience and will provide updates as more information becomes available.

2. 4 février 2026 à 17:59 UTCresolved

   This issue has resolved and normal performance levels have been restored. Thank you for your continued patience. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 1 (877) 352-5338 to speak with someone right away.

1. 2 février 2026 à 15:17 UTCresolved

   Some customers may have experienced intermittent connectivity issues with Verizon between 1:23 AM and 9:26 AM ET on Monday, February 2, 2026. Our network engineers mitigated the issue by rerouting traffic from our primary circuit to a secondary Verizon circuit, which resolved the impact. We are continuing to work with Verizon to determine the root cause. We apologize for any inconvenience this may have caused and appreciate your patience.

1. 10 décembre 2025 à 03:56 UTCresolved

   Tonight, 12/09/2025, between 9:28 PM and 9:41 PM ET (13 minutes), we experienced a service interruption caused by work being performed in our East Coast development environment, which unexpectedly affected impacted network connectivity. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 29 octobre 2025 à 16:19 UTCinvestigating

   As of Wednesday, 10/29/25 some customers may be experiencing intermittent AT&T provisioning issues. AT&T reported experiencing a sharp and unexpected surge in traffic, resulting in growing backlogs. AT&T's engineers are actively working to resolve these problems. We apologize for any inconvenience this may be causing.

2. 29 octobre 2025 à 19:43 UTCmonitoring

   Impact on Kajeet provisioning operations seem to be alleviated, however, AT&T has not reported back that the issue has been resolved from their end and other non-Kajeet services still seem to be impacted. We continue to monitor for impact to Kajeet services and updates from AT&T.

3. 30 octobre 2025 à 13:00 UTCresolved

   AT&T has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.

1. 24 octobre 2025 à 17:20 UTCinvestigating

   Some customers may be experiencing delays in T-Mobile activation. Please know our technical teams are actively working with T-Mobile on resolving this issue and we apologize for any inconvenience this might have caused.

2. 24 octobre 2025 à 18:29 UTCresolved

   Our team has resolved the issue and normal performance levels have been restored. Thank you for your continued patience as our team worked to resolve this issue. If you experience further technical difficulties, please reach out to our customer support team at [email protected], online at Support.Kajeet.com, or call 877-352-5338 to speak with someone right away.