Historique des pannes de Kandji

We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email (support@iru.com) and the Support Customer Portal remain available for contacting Support.

We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.

We have identified an issue causing degraded performance for Passport logins for some users. Affected users may experience slower-than-normal authentication when signing in, but logins are still completing. We will update this page as more information becomes available.

We have identified the cause of the degraded performance affecting Passport logins and are implementing changes to restore normal behavior.

We have implemented a fix and are monitoring system performance. Passport logins should now be completing within normal timeframes, and we will continue to watch for any recurrence.

This issue has been resolved. If you continue to experience delays with Passport login, please open a ticket with our support team.

We are currently investigating an issue with certificates on Iru tenants. This does not affect Kandji tenants but will impact migrations from Kandji to Iru until it is resolved. We will update this page as more information becomes available.

The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved, and Iru tenants should be accessible again. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with intermittent access to EU tenants. This may result in the inability to log into the Kandji Web App for some customers. We will post an update as more information becomes available.

The issue has been identified, and a fix is being implemented. We will post an update as soon as additional information is available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are currently investigating an issue where Endpoint Detection and Response (EDR) is quarantining Microsoft Teams. We will post more information as it becomes available.

We have identified the issue and are currently working on a solution. During this time, some customers may still experience quarantined Microsoft Teams applications on macOS. We appreciate your patience as we work to resolve this.

A fix has been implemented, and we are currently monitoring the results. At this time, the Microsoft Teams application on macOS is expected to be functioning normally. We will continue to monitor the situation to ensure full resolution. If you need additional assistance, please contact Support.

The issue affecting the Microsoft Teams application on macOS has been fully resolved and normal operation has resumed. We will continue to monitor for any further issues. If you experience any related problems or need additional assistance, please contact Support.

We are investigating a reported issue with loading both US and EU tenants. We will post an update as more information becomes available.

The issue has been identified and a fix is being implemented. Customers may continue to experience intermittent issues with access to the Kandji Web App. We will post an update as soon as additional information is available.

Tenant access is now stable across both US and EU tenants, and we are continuing to monitor. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with intermittent loading of the Kandji Web App in US and EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with intermittent loading of the Kandji Web App in EU tenants. This may result in the inability to load some pages for some customers. We will post an update as more information becomes available.

The issue has been identified, and a fix is being implemented. Customers may continue to experience intermittent latency when accessing the Kandji Web App on EU tenants. We will post an update as soon as additional information is available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating reports of unexpected restarts for a subset of managed computers. We will post an update as more information becomes available.

The issue has been identified and a fix is being implemented. Customers may continue to experience symptoms as we work to implement a fix. We will post an update as soon as additional information is available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with device enrollments and slowness in the Kandji web app for some customers. We will post an update as more information becomes available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating reported intermittent issues with increased load times when accessing the Kandji Web App and errors during enrollment for EU Tenants. We will post an update as more information becomes available.

A fix has been implemented and we are monitoring the results. We will post an update as soon as we confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating reports of intermittent increased load times relating to Self Service connections and Agent check-in by some customers. We will post an update as more information becomes available.

We are continuing to monitor the situation and have not observed increased load times since initial reports. We will post another update once we consider this incident resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue relating to Self Service and Agent actions. This may result in the inability to load Self Service and for the Agent to complete some actions for some customers. We will post an update as more information becomes available.

The issue has been identified and a fix is being developed. Some customers may continue to experience issues with Self Service and Kandji Agent functionality. We will post an update as soon as additional information is available.

A fix has been implemented and we are monitoring the results. Some devices may still experience intermittent issues as the fix is deployed. We will post an update as soon as we can confirm full resolution.

We are actively monitoring the changes that have been implemented to ensure they yield the expected results as devices check in throughout the day. Once we are confident that the outcomes align with our expectations, we will proceed to resolve this incident.

Self Service and Agent actions are operational. We will continue to monitor the changes implemented to ensure they yield the expected results as devices check in, and will move this issue to resolved after all validation cycles are complete.

The issue is now resolved, and any users that have issues with Agent actions or Self Service should restart their computer. If, after a restart, issues with Self Service or Agent actions are experienced, please open a ticket with our Support Engineering team.

An issue was reported with third-party user authentication services, but they are now operational, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with our chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.

We are no longer receiving reports of issues with chat support availability. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are currently investigating an issue where the chat bubble is not available in the Kandji admin interface. Email and portal access continue to be available, as per normal.

Our third-party service provider is currently undergoing maintenance. As such, you may experience intermittent access to chat support during this window. Maintenance is expected to be completed at 02:30am UTC.

The third-party maintenance window is now complete, and chat support is operational.

Chat support has been stable since the closure of the third-party maintenance window. This incident is now resolved.

We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

Authentication services have returned to normal and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with third-party user authentication services. This may result in the inability to sign in for some customers. We will post an update as more information becomes available.

Third-party user authentication services are reportedly operational and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems, please open a ticket with our support team.

We are investigating a reported issue with chat-based support. This may result in the inability to conduct support via chat for some customers. We will post an update as more information becomes available. Please email support@kandji.io for support if you are experiencing issues with chat.

We are continuing to investigate this issue.

We have identified the issue with our service provider. Please follow this link for direct updates on the service. https://status.freshchat.com/incident/402154

A fix has been implemented, and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.

This incident has been resolved. If you continue to experience problems with chat in the Kandji Web App, please open a ticket in the support portal at https://support.kandji.io.