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    Historique des pannes de Keen

    49 Keen incidents · janvier 2021 — official updates, affected components, duration and resolution details.

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    Incident detected with the S3 stream uploader

    Début 24 septembre 2025 à 19:30 UTC · 20h 23m

    Pending
    Composants affectés
    S3 Streaming
    1. 24 septembre 2025 à 19:30 UTCidentified

      We have identified an issue with S3 stream upload and are working to resolve.

    2. 25 septembre 2025 à 15:54 UTCresolved

      This incident has been resolved.

    Incident detected with the Stream Service

    Début 23 septembre 2025 à 18:34 UTC · 1h 14m

    IssuesIncident mineur
    Composants affectés
    Stream APICompute API
    1. 23 septembre 2025 à 18:34 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 23 septembre 2025 à 18:35 UTCidentified

      There is increased query failure + delay in event processing

    3. 23 septembre 2025 à 19:43 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 23 septembre 2025 à 19:48 UTCresolved

      This incident has been resolved.

    Incident detected with the S3 stream uploader

    Début 11 mars 2025 à 14:41 UTC · 3h 26m

    IssuesIncident mineur
    Composants affectés
    S3 Streaming
    1. 11 mars 2025 à 14:41 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 11 mars 2025 à 18:06 UTCidentified

      The issue is resolved.

    3. 11 mars 2025 à 18:07 UTCresolved

      This incident has been resolved.

    Degraded performance of Compute API

    Début 28 juin 2024 à 17:55 UTC · 13h 56m

    IssuesIncident mineur
    Composants affectés
    Compute API
    1. 28 juin 2024 à 17:55 UTCinvestigating

      We are observing degraded performance of Compute API due to increased volume of queries. We are investigating the issue.

    2. 29 juin 2024 à 07:51 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Début 9 janvier 2024 à 00:56 UTC · 1h 20m

    OutageIncident majeur
    Composants affectés
    Stream APIS3 Streaming
    1. 9 janvier 2024 à 00:56 UTCinvestigating

      We are currently investigating this issue.

    2. 9 janvier 2024 à 01:40 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 janvier 2024 à 02:00 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 janvier 2024 à 02:16 UTCresolved

      This incident has been resolved.

    Writing events might be delayed and some queries might fail

    Début 24 novembre 2023 à 09:48 UTC · 43m

    OutageIncident majeur
    Composants affectés
    Stream APICompute API
    1. 24 novembre 2023 à 09:48 UTCinvestigating

      We are currently investigating this issue.

    2. 24 novembre 2023 à 09:54 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 24 novembre 2023 à 10:04 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 24 novembre 2023 à 10:31 UTCresolved

      This incident has been resolved.

    Writing events might be delayed and some queries might fail

    Début 2 septembre 2023 à 07:50 UTC · 2h 58m

    OutageIncident majeur
    Composants affectés
    Stream APIKafka Inbound ClusterKafka Outbound ClusterCompute API
    1. 2 septembre 2023 à 07:50 UTCinvestigating

      We are currently investigating this issue.

    2. 2 septembre 2023 à 08:06 UTCinvestigating

      We are continuing to investigate this issue.

    3. 2 septembre 2023 à 08:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    4. 2 septembre 2023 à 08:48 UTCidentified

      We are continuing to work on a fix for this issue.

    5. 2 septembre 2023 à 10:01 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. 2 septembre 2023 à 10:47 UTCresolved

      This incident has been resolved.

    Some events streamed to S3 may be delayed

    Début 7 août 2023 à 16:59 UTC · 1h 8m

    IssuesIncident mineur
    Composants affectés
    S3 Streaming
    1. 7 août 2023 à 16:59 UTCinvestigating

      We are currently investigating this issue.

    2. 7 août 2023 à 17:48 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 7 août 2023 à 18:06 UTCresolved

      This incident has been resolved.

    Cached Datasets updates might be delayed

    Début 20 juillet 2023 à 00:20 UTC · 9h 54m

    Pending
    Composants affectés
    Datasets
    1. 20 juillet 2023 à 00:20 UTCmonitoring

      Big backlog of data is being processed and some indexes updates might be delayed.

    2. 20 juillet 2023 à 10:14 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Début 23 mai 2023 à 05:59 UTC · 2h 9m

    OutageIncident majeur
    Composants affectés
    Stream API
    1. 23 mai 2023 à 05:59 UTCinvestigating

      We are currently investigating this issue.

    2. 23 mai 2023 à 06:17 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 mai 2023 à 08:08 UTCresolved

      This incident has been resolved.

    Some actions may return errors

    Début 9 mai 2023 à 17:13 UTC · 44m

    OutageIncident majeur
    Composants affectés
    Stream APICached QueriesKafka Inbound ClusterCompute APIDatasets
    1. 9 mai 2023 à 17:13 UTCinvestigating

      Some actions, especially ones that use access keys, may return errors. We're investigating the issue.

    2. 9 mai 2023 à 17:44 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 mai 2023 à 17:52 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 mai 2023 à 17:57 UTCresolved

      This incident has been resolved.

    Query durations are higher than usual and some queries might fail

    Début 27 avril 2023 à 20:56 UTC · 9h 33m

    IssuesIncident mineur
    Composants affectés
    Compute API
    1. 27 avril 2023 à 20:56 UTCinvestigating

      We are currently investigating this issue.

    2. 27 avril 2023 à 21:51 UTCinvestigating

      We are continuing to investigate this issue.

    3. 27 avril 2023 à 23:03 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 28 avril 2023 à 06:30 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Début 23 février 2023 à 18:14 UTC · 2h 20m

    OutageIncident majeur
    Composants affectés
    Stream API
    1. 23 février 2023 à 18:14 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 23 février 2023 à 18:36 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 23 février 2023 à 20:35 UTCresolved

      This incident has been resolved.

    Kafka Inbound - messages are delayed

    Début 23 février 2023 à 15:37 UTC · 5h 10m

    OutageIncident majeur
    Composants affectés
    Kafka Inbound Cluster
    1. 23 février 2023 à 15:37 UTCinvestigating

      We are currently investigating the issue.

    2. 23 février 2023 à 16:59 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 23 février 2023 à 18:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 23 février 2023 à 20:47 UTCresolved

      This incident has been resolved.

    Events streaming to S3 buckets may be delayed

    Début 9 février 2023 à 18:20 UTC · 1h 19m

    IssuesIncident mineur
    Composants affectés
    S3 Streaming
    1. 9 février 2023 à 18:20 UTCinvestigating

      We are currently investigating this issue.

    2. 9 février 2023 à 18:24 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 9 février 2023 à 19:13 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 9 février 2023 à 19:39 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Début 9 février 2023 à 17:30 UTC · 15m

    OutageIncident majeur
    Composants affectés
    Stream APIS3 Streaming
    1. 9 février 2023 à 17:30 UTCinvestigating

      We are currently investigating this issue.

    2. 9 février 2023 à 17:40 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 février 2023 à 17:45 UTCresolved

      This incident has been resolved.

    Kafka Inbound - messages are delayed

    Début 22 décembre 2022 à 19:08 UTC · 1h 14m

    OutageIncident majeur
    Composants affectés
    Kafka Inbound Cluster
    1. 22 décembre 2022 à 19:08 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 22 décembre 2022 à 20:19 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 22 décembre 2022 à 20:22 UTCresolved

      This incident has been resolved.

    Keen Website and Query API partial outage

    Début 22 septembre 2022 à 14:29 UTC · 34m

    OutageIncident majeur
    Composants affectés
    Cached QueriesKeen WebsiteCompute APIDatasets
    1. 22 septembre 2022 à 14:29 UTCinvestigating

      We are currently investigating this issue.

    2. 22 septembre 2022 à 15:02 UTCresolved

      This incident has been resolved.

    Events streaming to S3 buckets may be delayed

    Début 22 septembre 2022 à 11:51 UTC · 54m

    IssuesIncident mineur
    Composants affectés
    S3 Streaming
    1. 22 septembre 2022 à 11:51 UTCinvestigating

      We are currently investigating this issue.

    2. 22 septembre 2022 à 12:13 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 septembre 2022 à 12:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 septembre 2022 à 12:45 UTCresolved

      This incident has been resolved.

    Writing events might be delayed

    Début 22 septembre 2022 à 08:45 UTC · 4h 1m

    IssuesIncident mineur
    Composants affectés
    Stream API
    1. 22 septembre 2022 à 08:45 UTCinvestigating

      We are currently investigating this issue.

    2. 22 septembre 2022 à 12:12 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 22 septembre 2022 à 12:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 22 septembre 2022 à 12:45 UTCresolved

      This incident has been resolved.