Historique des pannes de Keeping

1. 24 septembre 2026 à 15:19 UTCinvestigating

   Nous assistons à des ralentissements occasionnels de l'application, éventuellement liés à des problèmes en amont avec notre régulateur de charge hébergé GCP. Nous enquêtons.

2. 24 septembre 2026 à 19:18 UTCidentified

   Nous avons identifié le problème et travaillons avec Google Cloud Platform pour le résoudre. Certains utilisateurs peuvent subir des ralentissements ou des erreurs intermittentes lors de l'accès à l'application.

3. 24 septembre 2026 à 21:24 UTCmonitoring

   Nous continuons à surveiller qu'une correction est déployée sur notre balanceur de charge. Les utilisateurs peuvent continuer à faire l'expérience d'un chargement occasionnel de longue page.

4. 25 septembre 2026 à 11:54 UTCmonitoring

   Nous continuons de surveiller la mise en œuvre d'une solution dans notre balanceur de charge global.

5. 25 septembre 2026 à 15:09 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 septembre 2026 à 15:31 UTCinvestigating

   Nous enquêtons actuellement sur cette question.

2. 1 septembre 2026 à 15:33 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 1 septembre 2026 à 16:02 UTCmonitoring

   Un système à l'échelle de Google Cloud affecte Keep - nous surveillons que le système récupère.

4. 1 septembre 2026 à 16:15 UTCmonitoring

   Google Cloud Platform a connu une panne majeure à partir de 10:44 EDT. Keeping est hébergé sur Google Cloud Platform, donc nos services ont été affectés. La réparation est affectée et le service est rétabli. https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev

5. 1 septembre 2026 à 17:05 UTCmonitoring

   Le PCG résout encore la cause fondamentale, mais tous les systèmes de conservation sont pleinement opérationnels et nous continuons de surveiller.

6. 1 septembre 2026 à 21:48 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 février 2026 à 17:36 UTCinvestigating

   We are currently investigating an issue with ticket delivery.

2. 27 février 2026 à 21:02 UTCresolved

   This incident has been resolved.

1. 27 février 2026 à 07:58 UTCinvestigating

   We are currently investigating this issue.

2. 27 février 2026 à 08:19 UTCresolved

   Ticket delivery has returned to normal.

1. 18 novembre 2025 à 11:58 UTCinvestigating

   We are investigating issues with Cloudflare, our global DNS provider.

2. 18 novembre 2025 à 12:18 UTCmonitoring

   Cloudflare appears to have resolved the issue, we are continuing to monitor.

3. 18 novembre 2025 à 12:26 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 novembre 2025 à 13:14 UTCmonitoring

   Cloudflare is still resolving the issue and service remains intermittent. We are investigating workarounds. https://www.cloudflarestatus.com/

5. 18 novembre 2025 à 14:30 UTCmonitoring

   We are continuing to monitor and investigate workarounds.

6. 18 novembre 2025 à 14:31 UTCmonitoring

   Cloudflare is continuing to remediate the issue and we are investigating workarounds. Service remains intermittent based on your geographic location.

7. 18 novembre 2025 à 14:45 UTCmonitoring

   We've implemented a workaround which should restore service for most users. Full recovery is ongoing as Cloudflare continues to remediate on their end.

8. 18 novembre 2025 à 15:33 UTCresolved

   This issue appears resolved - please restart your Chrome Browser if you are still experiencing issues, or reach out to [email protected].

1. 10 novembre 2025 à 15:54 UTCmonitoring

   We've identified an issue that caused a slowdown in website performance and ticket syncing. The issue has been resolved and we are monitoring the system as it recovers.

2. 10 novembre 2025 à 16:08 UTCmonitoring

   We're still seeing slowdowns in app performance and are continuing to investigate

3. 10 novembre 2025 à 16:23 UTCinvestigating

   We're still seeing slowdowns in app performance and are continuing to investigate.

4. 10 novembre 2025 à 17:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Thanks for your patience here!

5. 10 novembre 2025 à 18:31 UTCresolved

   This incident has been resolved - please contact [email protected] if you are still experiencing issues.

1. 26 septembre 2025 à 13:57 UTCidentified

   We've identified an issue that prevents the "lightning bolt" (Knowledge Base) button from appearing when replying to a Keeping ticket. This is affecting a small subset of users. For now, the workaround is to "pop out" the reply via the button in the upper right corner when composing a reply. This will restore the buttons until we resolve the issue.

2. 1 octobre 2025 à 15:28 UTCresolved

   The latest version of the Keeping Chrome Extension resolves this issue. Please update your Chrome Extension if you are experiencing this issue.

1. 18 septembre 2025 à 15:05 UTCinvestigating

   We are currently investigating issues with "Sign in with Google". Our initial investigation would indicate that there is a global outage for Google's OAuth platform.

2. 18 septembre 2025 à 15:14 UTCinvestigating

   We can confirm there there is a global outage of Google's OAuth service ("Sign in with Google"). We are monitoring, there is no current workaround.

3. 18 septembre 2025 à 15:27 UTCmonitoring

   Google appears to have resolved the issue. We are monitoring.

4. 18 septembre 2025 à 15:59 UTCresolved

   This incident has been resolved. We will continue to monitor for any regressions.

1. 12 septembre 2025 à 13:40 UTCinvestigating

   We are currently investigating sending errors related to our email sending provider, Mailgun. https://status.mailgun.com/

2. 12 septembre 2025 à 13:44 UTCidentified

   Mailgun has identified the issue and is working on a fix. In the meantime, we recommend responding to Keeping tickets in the Keeping app at https://app.keeping.com/inbox.

3. 12 septembre 2025 à 14:30 UTCmonitoring

   Mailgun has identified the issue and has implemented a fix. We are monitoring the results.

4. 12 septembre 2025 à 15:40 UTCresolved

   This incident has been resolved.

1. 3 août 2025 à 14:18 UTCidentified

   Google has made a change to how it filters the Gmail Inbox, preventing Keeping tickets from being displayed in some cases. We've pushed an update to the Chrome Webstore which resolves the issue - it is currently being reviewed. If you are affected by this issue, you may use the Keeping App to access your tickets, or contact [email protected] if you would like instructions to manually update your Chrome Extension. We expect the new Extension to be approved by the Webstore team in the next 48 hours.

2. 5 août 2025 à 12:51 UTCmonitoring

   The Keeping Chrome extension has been updated in the Chrome Webstore. The update should be pushed to you automatically, but you can uninstall and reinstall the Keeping Chrome extension to speed up the process. Please feel free to reach out to [email protected] if you are still experiencing issues after updating your Extension.

3. 7 août 2025 à 15:14 UTCresolved

   This incident has been resolved.

1. 31 juillet 2025 à 15:02 UTCinvestigating

   We are currently investigating performance issues with the Keeping Sidebar.

2. 31 juillet 2025 à 15:19 UTCmonitoring

   A fix has been implemented and we are now monitoring.

3. 31 juillet 2025 à 15:34 UTCresolved

   This incident has been resolved.

1. 12 juin 2025 à 18:40 UTCinvestigating

   We are investigating issues with signing into the main Keeping application.

2. 12 juin 2025 à 18:47 UTCidentified

   Due to a widespread Google Cloud outage, parts of Keeping are temporarily down. We're monitoring closely and will be back to normal as soon as it's resolved. Thank you for your patience!

3. 12 juin 2025 à 19:51 UTCidentified

   Google has identified the root cause and is rolling out a fix. We are still experiencing issues with email syncing and login - we'll post another update as the situation develops.

4. 12 juin 2025 à 20:24 UTCmonitoring

   Google has fixed the issue, and services are beginning to return to normal. We are continuing to monitor.

5. 12 juin 2025 à 20:56 UTCresolved

   This incident has been resolved.

1. 13 mars 2025 à 11:52 UTCinvestigating

   We are investigating an issue with our email backbone provider, MailGun. Incoming email is delayed.

2. 13 mars 2025 à 12:22 UTCidentified

   MailGun is not accepting email to incoming.keeping.com. We are working with MailGun to resolve the issue.

3. 13 mars 2025 à 13:13 UTCidentified

   The issue has been identified - we are waiting for MailGun to resolve the issue. Only mailboxes connected via forwarding are affected.

4. 13 mars 2025 à 14:12 UTCmonitoring

   MailGun has resolved the issues and emails should be flowing again. We are monitoring the fix.

5. 13 mars 2025 à 15:02 UTCresolved

   Starting at approximately 5:05 AM Eastern Daylight Time, our primary email backbone provider, MailGun, experienced an issue with the domain where we receive inbound emails on our customer's behalf. They resolved the issue at approximately 10:05 Eastern Daylight Time.

1. 10 janvier 2025 à 14:33 UTCinvestigating

   We are currently experiencing delays with email syncing - the team is investigating.

2. 10 janvier 2025 à 14:57 UTCinvestigating

   The issue has been identified, and mitigation is in progress.

3. 10 janvier 2025 à 16:45 UTCinvestigating

   The issue has been resolved - the team will continue to monitor.

4. 10 janvier 2025 à 16:46 UTCresolved

   This incident has been resolved.

1. 7 novembre 2024 à 22:10 UTCidentified

   Google is rolling out a new version of Gmail that may disrupt the opening of the right sidebar when viewing a Keeping ticket. A fix for this issue is included in version 6.6.3 of the Keeping Chrome extension, which has been submitted to the Chrome Web Store. The update will be automatically pushed to users once approved. For users affected by this issue, please access your tickets via https://app.keeping.com/inbox until the issue is resolved.

2. 8 novembre 2024 à 13:07 UTCresolved

   Version 6.6.3 of the Keeping Chrome Extension is now available in the Chrome Web Store and resolves this issue. If your extension hasn’t updated automatically, please follow these instructions to update it manually: https://docs.keeping.com/help/setup/manually-updating-the-extension

1. 13 septembre 2024 à 15:53 UTCinvestigating

   We are seeing elevated errors from the Gmail API when syncing a connected mailbox. We are investigating.

2. 13 septembre 2024 à 16:30 UTCinvestigating

   The API Keeping uses to connect to Gmail is still returning elevated errors. We are continuing to investigate the issue.

3. 13 septembre 2024 à 16:37 UTCidentified

   We've identified the issue and are working to mitigate.

4. 13 septembre 2024 à 16:49 UTCidentified

   We are continuing to work on a fix for this issue.

5. 13 septembre 2024 à 16:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 13 septembre 2024 à 20:05 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 13 septembre 2024 à 20:05 UTCresolved

   This incident has been resolved.

1. 16 juillet 2024 à 15:39 UTCmonitoring

   The Keeping Chrome Extension and web application are experiencing connectivity issues due to an outage with our primary hosting provider. We've remediated the issue and are monitoring.

2. 16 juillet 2024 à 18:49 UTCresolved

   This incident has been resolved.

3. 16 juillet 2024 à 19:17 UTCpostmortem

   ### Postmortem: Service Outage on July 16, 2024 **Incident Summary:** On 9:05 am EDT July 16, 2024, Keeping experienced intermittent connection issues that lasted approximately 2 hours. The outage affected both the Keeping Chrome Extension and the main application website at https://app.keeping.com/ **Timeline:** * **9:05 am EDT:** Initial reports of the website being inaccessible were received. * **9:07 am EDT** : Incident response team was alerted and began investigation. * **9:25 am EDT** : Root cause identified as a Denial of Service attack on Keeping’s hosting provider, Gigalixir. * **9:30 am EDT**: Mitigation steps initiated. * **10:25 am EDT**: Website functionality partially restored. * **11:00 am EDT**: Full service restored and confirmed stable. **Root Cause:** The outage was caused by [a SYN flood attack on Gigalixir’s load balancers](https://gigalixir.com/blog/gcp-us-central-service-outage/). Gigalixir is Keeping’s primary web hosting provider. **Impact:** During the outage, access to Keeping’s main web application was severely limited \(or impossible\), and syncing between agent accounts and shared mailboxes was paused. No data was lost.

1. 16 juillet 2024 à 15:27 UTCresolved

   Due to an outage with our primary hosting provider, the Keeping Sidebar and app experienced connectivity issues from 9:57 am EDT to 10:14 am EDT. This issue is now resoloved.