Historique des pannes de Klarna

1. 29 juillet 2026 à 17:58 UTCinvestigating

   Nous sommes actuellement confrontés à des problèmes avec Merchant Onboarding via l'application Guides d'intégration dans le portail Merchant dans toutes les régions. Nous travaillons à rétablir le service dès que possible. Merci de votre patience.

2. 29 juillet 2026 à 19:29 UTCinvestigating

   Nous enquêtons encore sur la question. Merci de votre patience.

3. 29 juillet 2026 à 20:56 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

4. 29 juillet 2026 à 22:01 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

5. 29 juillet 2026 à 22:20 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 08:07 UTCinvestigating

   Certains clients sur iOS (Safari / Chrome) peuvent être incapables de terminer la commande Klarna en mode popup après la connexion. Android et la caisse de bureau ne sont pas affectés. Cause: changement de navigateur tiers. Nous travaillons à rétablir les services dès que possible. Merci de votre patience.

2. 24 juillet 2026 à 08:40 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 27 juillet 2026 à 14:20 UTCmonitoring

   La période de surveillance montre une amélioration, mais les équipes continuent de travailler sur des mesures de redressement complètes et de suivre.

4. 31 juillet 2026 à 13:40 UTCmonitoring

   La période de surveillance continue de s'améliorer par rapport aux mesures d'atténuation antérieures. Les équipes déploient activement des correctifs supplémentaires et permettent progressivement des améliorations pour les marchands touchés, tout en continuant à travailler à la récupération complète et à surveiller l'impact.

5. 4 août 2026 à 11:50 UTCmonitoring

   Teams are actively testing fixes today, with merchant rollout expected to begin from tomorrow. Work continues to enrol all the remaining affected merchants into the solution and to validate the fix for the broader merchant base.

6. 7 août 2026 à 13:40 UTCmonitoring

   Le déploiement des marchands s'améliore considérablement. Les équipes continueront de surveiller jusqu'à ce que tous les marchands touchés soient inscrits.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 juin 2026 à 09:47 UTCinvestigating

   We are currently experiencing a service disruption affecting some of our customer support availability. We are actively working to restore full support capacity as quickly as possible. We apologies for any inconvenience.

2. 1 juin 2026 à 11:21 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 juin 2026 à 11:48 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 1 juin 2026 à 12:22 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 1 juin 2026 à 12:58 UTCresolved

   This incident has been resolved, and Customer Service operations have been fully restored across all regions.

1. 8 mai 2026 à 01:28 UTCinvestigating

   We are currently experiencing a service disruption affecting Klarna services in the United States. Some customers and merchants may be unable to access certain features, including shopping, payments, customer service, communications, and the Merchant Portal. We have identified the root cause as an infrastructure issue with our cloud provider and are actively working to resolve it. All other regions are unaffected. Thank you for your patience.

2. 8 mai 2026 à 01:44 UTCidentified

   We are seeing some recovery of service for multiple services - we are monitoring this closely while also actively working on resolving this issue.

3. 8 mai 2026 à 02:48 UTCidentified

   We are still working on a resolution, while monitoring updates from our cloud infrastructure provider.

4. 8 mai 2026 à 04:06 UTCmonitoring

   We have implemented a fix that should help with the resolution of this issue, we are currently monitoring the outcome of this fix.

5. 8 mai 2026 à 05:02 UTCmonitoring

   We are seeing recovery on additional services, we are still monitoring the issue closely.

6. 8 mai 2026 à 06:52 UTCmonitoring

   We are seeing continued recovery across all services. At this time, the only remaining impact is related to recent card transactions not being visible in the app for US users. Send outs and notifications for those purchases may also be delayed.

7. 8 mai 2026 à 10:23 UTCmonitoring

   Recovery is continuing across impacted US services. The main remaining user impact is that some recent Klarna Card transactions may not yet appear in-app, and related purchase notifications/sendouts can be delayed. We have implemented mitigation and are actively monitoring stability and full catch-up. Root cause remains tied to a cloud infrastructure provider issue.

8. 8 mai 2026 à 12:05 UTCresolved

   This incident has been resolved.

1. 7 mai 2026 à 08:14 UTCinvestigating

   We are currently experiencing a service disruption affecting payment status notifications, order updates, including webhook deliveries for consumers and merchants in the EU region. This may result in delayed or missing updates. We are working to restore the service as soon as possible. Thank you for your patience

2. 7 mai 2026 à 13:59 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 7 mai 2026 à 13:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 mai 2026 à 16:44 UTCresolved

   This incident has been resolved.

1. 30 avril 2026 à 12:07 UTCinvestigating

   We are currently experiencing a degradation to banking in the Klarna App and Klarna Card in the EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 30 avril 2026 à 12:27 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 avril 2026 à 12:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 avril 2026 à 12:44 UTCresolved

   This incident has been resolved.

1. 26 avril 2026 à 12:12 UTCinvestigating

   We are currently experiencing a BankID outage in Norway and Finland. We are working to restore the service as soon as possible. Thank you for your patience.

2. 26 avril 2026 à 12:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 26 avril 2026 à 12:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 avril 2026 à 12:56 UTCresolved

   This incident has been resolved.

1. 18 avril 2026 à 03:32 UTCinvestigating

   We are currently experiencing a degradation of SMS OTP Authentication in the Klarna App in US region, due to a third-party provider disruption. Our providers have identified the issue and are actively working on a resolution. Thank you for your patience.

2. 18 avril 2026 à 05:41 UTCresolved

   This incident has been resolved.

1. 17 avril 2026 à 11:50 UTCinvestigating

   We are currently experiencing a degradation to direct payments in the Klarna App in EU region. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 avril 2026 à 12:38 UTCresolved

   This incident has been resolved.

1. 9 avril 2026 à 08:37 UTCinvestigating

   We are currently experiencing issues with a subset of our Merchant Settlements / Payouts. We are working to restore the service as soon as possible. Thank you for your patience.

2. 9 avril 2026 à 09:19 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 9 avril 2026 à 11:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 avril 2026 à 09:43 UTCresolved

   All pending merchant payouts have now been successfully triggered. These payouts will be processed according to standard banking timelines.

1. 30 mars 2026 à 08:59 UTCinvestigating

   Support Chat AI assistant is experiencing issues for all regions. We are working to resolve this issue

2. 30 mars 2026 à 09:22 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 30 mars 2026 à 09:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 30 mars 2026 à 09:50 UTCresolved

   This incident has been resolved.

1. 25 mars 2026 à 11:10 UTCinvestigating

   We are currently experiencing issues making it difficult to reach our Customer Service via chat and phone. We are working on solving this issue as soon as possible. Thank you for your patience.

2. 25 mars 2026 à 11:41 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 25 mars 2026 à 11:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 25 mars 2026 à 11:56 UTCresolved

   This incident has been resolved.

1. 22 mars 2026 à 11:03 UTCinvestigating

   We are currently observing abnormal conversion rate behaviour for token charges in United States on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 mars 2026 à 12:21 UTCresolved

   Issue has been resolved.

1. 22 mars 2026 à 03:26 UTCinvestigating

   We are currently observing abnormal conversion rate behavior for token charges in Europe on the Klarna Network. The matter is under investigation, and teams are working to restore normal performance.

2. 22 mars 2026 à 05:15 UTCresolved

   This incident has been resolved.

1. 17 mars 2026 à 12:24 UTCinvestigating

   We are currently experiencing a degradation to Purchase Flow in Norway. We are working to restore the service as soon as possible. Thank you for your patience.

2. 17 mars 2026 à 17:24 UTCresolved

   This incident has been resolved.

1. 11 mars 2026 à 16:18 UTCinvestigating

   A service degradation has been identified affecting Klarna's in-store payment service. Klarna is actively investigating the issue and implementing mitigation measures. Service functionality may be impacted during this time. Further updates will be communicated as information becomes available.

2. 11 mars 2026 à 18:19 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 17:33 UTCinvestigating

   We are currently experiencing issues with the Merchant Portal. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 mars 2026 à 19:47 UTCresolved

   This incident has been resolved.

1. 9 mars 2026 à 23:45 UTCinvestigating

   We are currently experiencing a global degradation to our search feature in the Klarna App. We are working to restore the service as soon as possible. Thank you for your patience.

2. 10 mars 2026 à 00:12 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 mars 2026 à 00:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 mars 2026 à 00:55 UTCresolved

   This incident has been resolved.

1. 4 mars 2026 à 12:54 UTCinvestigating

   We are currently experiencing issues with Merchant Disputes in all regions. We are working to restore the service as soon as possible. Thank you for your patience.

2. 4 mars 2026 à 13:45 UTCresolved

   This incident has been resolved.

1. 17 février 2026 à 02:01 UTCinvestigating

   We are currently experiencing a degradation to Klarna Payments using Swish in Sweden due to a maintenance at Swish https://status.swish.nu/incidents/fx3mycd6pw05. We are monitoring the situation to restore the service as soon as possible. Thank you for your patience.

2. 17 février 2026 à 02:04 UTCidentified

   Maintenance at Swish: https://status.swish.nu/incidents/fx3mycd6pw05

3. 17 février 2026 à 04:04 UTCresolved

   This incident has been resolved.