51 Landbot incidents · février 2021 — official updates, affected components, duration and resolution details.
Nous avons vécu des périodes de latence élevée et de temps d'attente occasionnels affectant les conversations avec les agents, ainsi que d'autres types de demandes. La question a depuis été entièrement résolue et tous les systèmes fonctionnent normalement. Nous apprécions votre patience et nous excusons pour tout désagrément
Traduit automatiquement depuis la mise à jour officielle de l'incident.
We are currently investigating this issue.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We are facing technical issues affecting the performance of our bots, and platform. We are investigating it and working to implement a solution and minimize the effects with maximum priority.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are experiencing degraded performance in bot conversations that rely on Agent Knowledge Bases due to an ongoing incident with our upstream vector database provider: https://status.pinecone.io/incidents/ksj7pvjgtjlj. As a result, operations involving Knowledge Bases — including uploading, updating, deleting, and querying content — may fail or return incomplete results. This may cause agents to retrieve incorrect or missing information and respond inconsistently to end users. We are actively monitoring the situation and will provide updates as soon as the upstream service is restored.
Our upstream vector database provider identified the issue 6 hours ago, we are actively monitoring the status in order to provide updates as soon as the upstream service is restored: https://status.pinecone.io/incidents/ksj7pvjgtjlj
This incident has been resolved.
Cloudflare Global Network experiencing issues, causing Landbot.io to fail. For more details please see https://www.cloudflarestatus.com/
Cloudfare continues to investigate: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Cloudfare continues to work on a fix for this issue. More information here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Monitoring - A fix has been implemented by Cloudfare and confirm incident is now resolved. They continue to monitor for errors to ensure all services are back to normal.
Cloudfare continues to see errors drop as they work through services globally and clearing remaining errors and latency. Landbot is working as expected. More details here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
Cloudflare has marked the incident as resolved. Nov 18, 2025 - 19:28 UTC https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
This incident has already been resolved ✅ During the incident, we experienced degradation of services in web page, lasting from 12:35PM to 12:41PM
We are currently experiencing a technical issue that is affecting Web bots only. Users may notice that, at certain points in the flow, the bots may stop responding intermittently. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as we make progress.
Fix deployed, verifying resolution.
This incident has been resolved.
We are facing technical issues affecting the performance of our bots, and platform. We are investigating it and working to implement a solution and minimize the effects with maximum priority.
A fix has been implemented and we are monitoring results
This incident has been resolved
We are currently experiencing technical issues that are impacting our bots and overall platform functionality. Our engineering team is investigating the root cause and working on a fix with the highest priority. We’re committed to restoring full service as quickly as possible and minimizing the impact on our users.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring results
This incident has been resolved.
We are experiencing an issue affecting WhatsApp chatbots, that are unresponsive at this moment. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We will provide updates as soon as more information becomes available. Thank you for your patience and understanding.
A fix has been implemented and we are monitoring results.
The issue affecting WhatsApp chatbots has now been resolved. Incident Timeline: - At approximately 20:00 CET, we began observing intermittent issues with WhatsApp chatbot responses. - By 02:30 AM CET, the WhatsApp service became completely unresponsive. Our team investigated and worked on restoring the service, which is now fully operational. We apologize for the inconvenience and appreciate your patience while we worked to resolve the issue.
We are currently experiencing technical issues that are impacting our bots and overall platform functionality. Our engineering team is investigating the root cause and working on a fix with the highest priority. We’re committed to restoring full service as quickly as possible and minimizing the impact on our users. Thank you for your patience and understanding.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
We experienced an intermittent issue affecting our chatbots between 7.30 AM CET and 12.30 PM CET . While not all conversations were impacted, some users may have encountered disruptions during interactions. The issue has been identified and resolved. We apologize for any inconvenience and appreciate your patience.
We are currently experiencing an issue causing downtime for our App and Chatbot services. Our team is actively working to identify the root cause and restore normal functionality as soon as possible.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented
A fix has been implemented and we are monitoring results.
This incident has been resolved. Thank you for your patience while we were working on this.
We are currently experiencing an issue affecting GET requests for both Airtable and Google Sheets integrations. Users may encounter difficulties when attempting to retrieve data from these services.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue affecting the sending of WhatsApp message templates that include buttons. Our team is investigating the root cause and working to resolve it as quickly as possible. We apologize for any inconvenience and will provide updates as soon as we have more information. Thank you for your patience.
The issue has been identified and a fix is being implemented. We appreciate your patience and will provide further updates as we make progress.
A fix has been implemented and we are monitoring results.
The issue affecting the sending of WhatsApp message templates with buttons has been resolved. We appreciate your patience and apologize for any inconvenience caused.
We are currently experiencing issues with our app where users may notice slow loading times or occasional failures to load. Our team is actively investigating the cause of this problem.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our service is being affected at the moment, we're investigating this issue.
The issue has been identified and is being worked on.
A fix has been implemented and we're monitoring it.
This incident has been resolved.
We are currently investigating a degraded performance in web bots
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an incident affecting WhatsApp integration, and WhatsApp bots are unresponsive at this moment. Our technical team is actively investigating the root cause of the issue, and we will provide updates as soon as more information becomes available. Thank you for your understanding.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
This incident has been resolved. Thank you for your patience and understanding during this time.
We're currently experiencing a technical issue impacting the sending of templates in our WhatsApp integration. Our team is actively investigating the issue and working towards a resolution. During this time, you may encounter errors when attempting to send templates via WhatsApp both in-app and via API. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal functionality. Rest assured, we are prioritizing this issue and will provide updates as soon as more information becomes available. Thank you for your understanding.
Our team is actively working on a fix to address the ongoing technical issue affecting the sending of templates in our WhatsApp integration. We understand the inconvenience this is causing and appreciate your patience as we work to restore normal functionality. Resolving this issue remains our top priority, and we will continue to provide updates as soon as more information becomes available. Thank you for your understanding and continued support.
We've made progress in fixing some of the issues affecting WhatsApp templates. While some solutions have been implemented, additional fixes are still required for complete resolution. We will continue to provide updates as we make further progress. Thank you for your continued support.
Our team has implemented solutions to address the issues affecting WhatsApp templates in the app (sending, requesting...). Also, we initiated the rollback process for template ID changes that impacted API-based sending. While this rollback is underway, we'll notify you as soon as the process is complete and ensure everything is fully restored. We deeply appreciate your patience and understanding throughout this process.
The incident affecting WhatsApp templates has now been fully resolved. We have completed the rollback process for template ID changes that impacted API-based sending. This means that previous template IDs have been restored, and the key is now back to "template_id", as it was before (not "template_uuid"). Thank you for your cooperation and support throughout the process.
