Historique des pannes de Lanschool Air

Our engineers are investigating the performance of LanSchool Air in the Americas region. Customers may experience slow response times during login and the use of the product. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.

Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience.

This incident has been resolved. All systems are operational. Thank you for your patience.

We are currently investigating reports of intermittent connectivity between student devices and LanSchool Air. Our engineering team is actively working to identify the root cause and restore full service. We expect to have an update soon. Thank you for your patience and understanding.

We are continuing to investigate this issue.

Our engineering team has identified the root cause of the intermittent connectivity issue between student devices and LanSchool Air. A fix is currently being implemented, and we will provide another update soon. Thank you for your continued patience.

Our engineering team successfully implemented a fix, and we are monitoring the status of that change.

Our engineering team successfully implemented a fix, and all systems are now operating normally. If you continue to experience any issues or have questions, please contact our LanSchool Support Team for assistance.

We are currently investigating the situation related to performance degredation in the Americas Region.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results. Thank you for your patience.

We are continuing to investigate reported performance degradation in the Americas Region

Our engineers are diligently working on resolving the issue. We appreciate your patience and understanding.

We have adjusted the system resources and are monitoring the results.

After the system updates on 9/26, we are continuing to monitor the performance.

This incident was resolved on 9/26, and all systems are operational. Thank you for your patience.

Our engineers have identified an issue with the performance of LanSchool Air in the Americas region. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchool.com for additional information. We will provide an update soon.

Our engineers continue to diligently work on a resolution to the issue. Thank you for your patience.

There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanchoolair.com for additional information. We will provide an update soon.

There continues to be an issue. Customers may be unable to login or access their classes. Our team is working to identify and resolve the issue as quickly as possible. Please check back periodically at https://status.lanschoolair.com for additional information. We will provide an update soon.

A fix has been implemented and we are monitoring the results. If you continue to have issues, please log out and log back in to LanSchool Air.

This incident has been resolved. All systems are operational. Thank you for your patience.

Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an issue affecting Clever rostering and will post an update shortly.

We are aware of an issue causing class rosters imported from Clever to not appear for some customers. Our engineers are working on a solution and we will post another update soon. Thank you for your patience and we apologize for the inconvenience this has caused.

We have identified the fix and will be applying it as soon as possible. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon.

We are continuing to investigate this issue.

LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

Identified: Our engineers have identified an issue with the performance of LanSchool Air services in the Americas Region. Some customers may be unable to login or access their classes. We will update you soon. Resolved: LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

Some LanSchool Air customers may be experiencing a problem with classes not appearing. We are aware of the issue and we’re working on it. We will update you soon.

LanSchool Air services have been restored and we will continue to monitor the situation. Thank you for your patience and we apologize for the inconvenience.

This incident has been resolved.

Some LanSchool Air customers using the "Premier" instance may be experiencing a problem accessing classes. We are aware of the issue and we’re working on it. We will update you soon. Customers in the Americas, EMEA, and APAC regions are unaffected at this time.

We are continuing to investigate this issue.

Lanschool Air Premier is back online. Our team will continue to monitor it. Thank you for your patience

The LanSchool general website is currently unavailable. LanSchool Air services are still online and users can login by going to https://lanschoolair.lenovosoftware.com. For additional assistance, please contact our Support Team at helpdesk.lanschoolair.com.

The LanSchool.com website is back online. Our team will continue to monitor it. Thank you for your patience.

We have identified an outage with a 3rd party vendor that is impacting our Share Screen feature. We will continue to monitor the situation and will provide updates as they become available.

We are continuing to work on a fix for this issue.

The issue has been resolved and the Share Screen feature should be available now. We will continue to monitor the situation and provide updates if this changes.

We are aware of an issue with IP Access Filtering causing student devices to fail to connect even when on a permitted network. Devices outside of a permitted network will continue to remain blocked. Customers without IP Access Filtering enabled will continue to operate normally. Our engineers have a fix prepared and are working to get it deployed quickly. Thank you for your patience and we apologize for the inconvenience this has caused.

A fix is being applied to address connectivity issues for customers using IP Access Filtering in LanSchool Air. Some users may experience a brief disruption in service today between 1:00 PM EDT and 1:05 PM EDT.

A fix has been applied and the incident is now resolved. If you continue to experience any issues, please contact our Support Team

LanSchool Air is unavailable for customers in North and South America. We are working to restore service as quickly as possible. We apologize for the inconvenience this has caused

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

LanSchool Air is unavailable for customers in North and South America. We are working to restore service as quickly as possible. We apologize for the inconvenience this has caused.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue preventing users from logging in to LanSchool Air. Thank you for your patience as we work to resolve this issue as soon as possible.

LanSchool Air services have been recovered and users should be able to login. We will continue to monitor for further issues. We apologize for the disruption that this has caused.

This incident has been resolved. If you see additional issues or need any assistance, please contact support through our Help Center at helpdesk.lanschoolair.com

Services are operational for US and EMEA customers. However, we are currently investigating an issue preventing users from logging in to LanSchool Air Premier. Thank you for your patience.

A fix has been applied and services are back online. We apologize for the disruption this has caused.

We are currently investigating an issue causing Windows students to appear as offline and client installations to fail. Thank you for your patience as we work quickly to resolve this issue. We apologize for the disruption that this causes.

The issue has been identified and is affecting student devices with the LanSchool Air for Windows agent installed. A fix is being developed. We will provide updates here as we have them.

An updated LanSchool Air for Windows agent has been released. All student devices running Windows will need to be updated to the latest version of LanSchool Air manually or through a software deployment tool. Please see this support page for more details. If you see additional issues or need any assistance, please contact support through our Help Center at helpdesk.lanschoolair.com

Some customers have reported issues with Clever classes not appearing in LanSchool Air. A fix has been put in place and we will continue to monitor the results. We apologize for the disruption this has caused. If your teachers are still not seeing classes imported from Clever, the Site Admin may need to initiate a manual resync from LanSchool Air > Settings > Setup. If you see additional issues, please contact support through our Help Center at helpdesk.lanschoolair.com.

We have resolved the issue and classes imported from Clever should now be available for all customers. If you see additional issues, please contact Support through our Help Center at helpdesk.lanschoolair.com.