Historique des pannes de Lexia

1. 3 septembre 2026 à 15:10 UTCinvestigating

   Nous enquêtons actuellement sur un problème où certains étudiants de PowerUp pourraient finir par être placés au lieu de leur place actuelle dans le programme. Nous fournirons les mises à jour disponibles et nous nous excuserons pour le désagrément.

2. 4 septembre 2026 à 12:26 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 4 septembre 2026 à 20:07 UTCmonitoring

   La plupart des élèves devraient pouvoir utiliser PowerUp sans problème. Pour un petit nombre d'étudiants, nous travaillons à restaurer leurs données d'ici le début de la semaine prochaine.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 septembre 2026 à 14:50 UTCidentified

   Les étudiants peuvent éprouver un problème avec une version récente ChromeOS LTS 144.0.7559.257 qui empêche Core5, PowerUp, et Lexia English de fonctionner correctement sur les appareils touchés. La résolution recommandée est une mise à jour mineure de ChromeOS version 14.0.7559.258 ou une version ultérieure. Cette mise à jour comprend une correction qui a résolu le problème pour les appareils qui ont été mis à jour.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 28 avril 2026 à 19:22 UTCinvestigating

   We have discovered an issue with our program, Core5. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 29 avril 2026 à 00:52 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 mai 2026 à 20:07 UTCresolved

   This incident has been resolved.

1. 23 février 2026 à 14:05 UTCinvestigating

   We have discovered an issue with our LETRS program. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 23 février 2026 à 15:18 UTCinvestigating

   A patch has been applied resolving customer-impacting issues. Development teams continue ongoing review to ensure continued stability.

3. 23 février 2026 à 16:37 UTCmonitoring

   Development teams continue ongoing review to ensure continued stability.

4. 24 février 2026 à 01:15 UTCresolved

   This incident has been resolved.

1. 6 février 2026 à 16:29 UTCidentified

   Anticipated resolution with scheduled maintenance tonight, Friday 2/6.

2. 9 février 2026 à 16:42 UTCresolved

   This issue have been resolved.

1. 9 septembre 2025 à 19:08 UTCinvestigating

   Lexia Academy is currently unavailable, and we are investigating the cause. Lexia Community and the Help Center are not affected. We apologize for the inconvenience and thank you for your patience!

2. 9 septembre 2025 à 19:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 septembre 2025 à 21:19 UTCresolved

   This incident has been resolved.

1. 6 août 2025 à 15:26 UTCinvestigating

   We are currently working on resolving errors appearing in the community. We apologize for any inconvenience, and thank you for your patience!

2. 6 août 2025 à 17:39 UTCresolved

   The issue has been resolved! Users should no longer encounter errors while working in Lexia Community.

1. 17 juin 2025 à 15:44 UTCidentified

   There is required maintenance taking place on the phone system that may cause issues when trying to call. We recommend going to the Help Center to contact Support if you experience any issues: https://help.lexialearning.com/s/contact

2. 20 juin 2025 à 18:43 UTCresolved

   The phone system maintenance has been completed. Calls should be processed as expected. Thank you for your patience!

1. 21 mai 2025 à 23:16 UTCinvestigating

   We have discovered an issue with our programs, Core5 and myLexia. We are working to identify the issue and resolve as soon as possible. We apologize for any inconvenience this might cause.

2. 22 mai 2025 à 01:43 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 mai 2025 à 01:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 22 mai 2025 à 17:52 UTCresolved

   This incident has been resolved.

1. 10 mars 2025 à 15:24 UTCinvestigating

   We are currently investigating an issue with PowerUp students' dashboards showing last week's usage/units gained. We apologize for the inconvenience and thank you for your patience! We will update you once we know more about the root cause.

2. 11 mars 2025 à 19:29 UTCresolved

   This incident has been resolved.

1. 25 février 2025 à 14:28 UTCinvestigating

   LETRS and Lexia Aspire are experiencing an outage. We are actively investigating.

2. 25 février 2025 à 15:20 UTCresolved

   This incident has been resolved.

1. 6 février 2025 à 15:02 UTCinvestigating

   Users may experience interruptions or error screens when trying to access our products. We apologize for the inconvenience and thank you for your patience! We are currently investigating this issue and will update once we know more about the root cause.

2. 6 février 2025 à 17:19 UTCresolved

   This incident has been resolved.

1. 27 janvier 2025 à 15:14 UTCinvestigating

   We are actively investigating this issue and will provide updates soon. Current issue description: Upon clicking on PowerUp from the Clever iOS app, the user receives an error message. Workaround: The user should instead navigate to the Lexia PowerUp product app and click the "Login with Clever" button

2. 6 février 2025 à 15:07 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 février 2025 à 16:04 UTCresolved

   This incident has been resolved.

1. 16 janvier 2025 à 14:05 UTCinvestigating

   We are currently experiencing an issue that may be preventing students from accessing our PowerUp program. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 16 janvier 2025 à 15:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 16 janvier 2025 à 22:07 UTCresolved

   This incident has been resolved.

1. 8 janvier 2025 à 16:02 UTCinvestigating

   There is currently an issue with PowerUp displaying students’ usage data on the PowerUp student homepage. All usage is correct and up to date in myLexia. We are working to resolve the issue quickly. We apologize for any inconvenience this might cause.

2. 16 janvier 2025 à 17:28 UTCresolved

   This incident has been resolved.

1. 14 août 2024 à 19:18 UTCinvestigating

   Some Clever rostered users (staff and students) are not being processed overnight, which subsequently affects access to all Lexia products for those users. We are actively investigating this issue and will provide an update as soon as possible.

2. 3 septembre 2024 à 12:06 UTCmonitoring

   Clever syncs are running successfully now, but we are still monitoring to ensure everything is processed smoothly.

3. 3 octobre 2024 à 15:05 UTCresolved

   This incident has been resolved.

1. 29 juillet 2024 à 14:42 UTCinvestigating

   Students and staff may experience a disruption when accessing Core5, PowerUp, Lexia English, and the myLexia platform via Classlink Single Sign On. We are actively investigating the issue and will provide an update when a resolution and timeline is defined. Thank you for your patience while this issue is being resolved.

2. 29 juillet 2024 à 16:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 30 juillet 2024 à 12:10 UTCresolved

   This incident has been resolved.

1. 19 juillet 2024 à 17:52 UTCidentified

   We are actively working on a fix for an issue where students are unable to log in successfully when using the Clever iOS App to access Core5, PowerUp, and Lexia English via the Clever dashboard. As a workaround, students can go to the Core5, PowerUp, or Lexia English App and, from the program login page, click the "Login with Clever" button to log in using their Clever credentials (badges do not work). We apologize for any inconvenience this might cause.

2. 19 juillet 2024 à 17:53 UTCidentified

   We are continuing to work on a fix for this issue.

3. 31 juillet 2024 à 13:48 UTCidentified

   The student login issue for our Core5 users using the Clever iOS app has now been resolved. Core5 users are now able to login to Core5 via the Clever dashboard or Clever badge. We are still working on a fix for PowerUp and Lexia English.

4. 7 août 2024 à 13:57 UTCmonitoring

   A fix has been implemented, and we are monitoring results.

5. 8 août 2024 à 20:21 UTCresolved

   This incident has been resolved!

1. 30 avril 2024 à 23:07 UTCinvestigating

   We have discovered an issue with our programs, LETRS and Lexia Aspire. We are working to identify the issue and resolve it as soon as possible. We apologize for any inconvenience this might cause.

2. 1 mai 2024 à 05:14 UTCinvestigating

   We are continuing to investigate this issue.

3. 1 mai 2024 à 05:15 UTCresolved

   This incident has been resolved.

1. 27 juillet 2023 à 17:08 UTCinvestigating

   We are currently investigating an issue that is affecting students and staff that log in through Classlink SSO.

2. 31 juillet 2023 à 15:20 UTCresolved

   This incident has been resolved.