Historique des pannes de Lifesize Cloud

1. 7 octobre 2026 à 07:47 UTCinvestigating

   Service de gestion des appels – Les utilisateurs de la région de l'UE ne peuvent pas rejoindre Lifesize Multiparty Calls et Connect+ GW Calls. Les appels de points fonctionnent bien.

2. 7 octobre 2026 à 09:27 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 7 octobre 2026 à 10:55 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 4 septembre 2026 à 13:25 UTCidentified

   Service de gestion des appels – Utilisateurs de la région des Amériques Impossible de joindre Lifesize Multiparty Calls, les appels point à point fonctionnent bien.

2. 4 septembre 2026 à 14:52 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 4 septembre 2026 à 18:37 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 4 septembre 2026 à 13:20 UTCresolved

   Service de gestion des appels – Utilisateurs de la région américaine Impossible de joindre Lifesize Multiparty Calls, les appels point vers points fonctionnent bien.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 mars 2026 à 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 25 mars 2026 à 15:05 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 25 mars 2026 à 16:32 UTCresolved

   This incident has been resolved.

1. 17 mars 2026 à 13:52 UTCinvestigating

   We are currently investigating this issue.

2. 17 mars 2026 à 13:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 mars 2026 à 14:23 UTCidentified

   The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

4. 17 mars 2026 à 14:47 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 17 mars 2026 à 17:36 UTCresolved

   This incident has been resolved.

1. 21 janvier 2026 à 13:52 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 21 janvier 2026 à 13:56 UTCidentified

   We have identified the issue, and the fix is currently being deployed. We will keep you posted on the progress.

3. 21 janvier 2026 à 15:33 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 21 janvier 2026 à 17:21 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 12:36 UTCmonitoring

   We have observed service degradation on Lifesize cloud Platform, due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. Now we confirm all our services are working fine at the moment and we are actively monitoring the platform. Once we receive confirmation from AWS services partner regarding the resolution, we will mark this incident as resolved.

2. 20 octobre 2025 à 12:36 UTCmonitoring

   We are continuing to monitor for any further issues.

3. 20 octobre 2025 à 14:20 UTCidentified

   We are observing early signs of recovery; however, Multiway Call services and Connect Plus Gateway calls may still experience intermittent failures. Our team is actively working and monitoring the situation to ensure full restoration.

4. 20 octobre 2025 à 20:59 UTCmonitoring

   We are awaiting final confirmation of full recovery from our cloud provider and have moved this incident to a Monitoring state. Early mitigation steps to fail over dependencies from the affected region to redundant regions significantly minimized the overall impact.

5. 21 octobre 2025 à 00:39 UTCresolved

   This incident has been resolved.

1. 12 mars 2025 à 00:56 UTCidentified

   Thank you for your patience while we address an issue with our call service. Some users may be unable to place calls at the moment.

2. 12 mars 2025 à 01:07 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 mars 2025 à 01:25 UTCresolved

   This incident has been resolved.

1. 5 décembre 2024 à 09:36 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 5 décembre 2024 à 09:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 décembre 2024 à 10:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 9 décembre 2024 à 06:13 UTCresolved

   Over the weekend, a fix was implemented to prevent the issue from occurring again.

1. 25 novembre 2024 à 09:51 UTCinvestigating

   Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

2. 25 novembre 2024 à 09:51 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 novembre 2024 à 11:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 26 novembre 2024 à 07:09 UTCresolved

   This incident has been resolved.

1. 1 octobre 2024 à 15:50 UTCidentified

   Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.

2. 3 octobre 2024 à 02:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process. The permissions have changed to work with new APIs from Microsoft.

3. 3 octobre 2024 à 16:00 UTCresolved

   Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again: https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service

1. 29 août 2024 à 09:34 UTCinvestigating

   Lifesize video cloud is down, users are unable to log in to the application or manage console. LS cloud using desktop/mobile apps while ICONs are still working fine.

2. 29 août 2024 à 09:52 UTCinvestigating

   Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.

3. 29 août 2024 à 10:01 UTCmonitoring

   A fix has been implemented and we are monitoring the result

4. 29 août 2024 à 13:41 UTCresolved

   This incident has been resolved.

1. 10 juillet 2023 à 06:25 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 10 juillet 2023 à 06:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 juillet 2023 à 06:45 UTCresolved

   This incident has been resolved.

1. 8 juillet 2023 à 03:39 UTCinvestigating

   A call management service encountered an issue that possibly resulted in being unable to Join Point-to-point calls only, calls meetings are working fine. We are continuing to investigate and try to restore the services.

2. 8 juillet 2023 à 05:39 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 juillet 2023 à 07:20 UTCresolved

   This incident has been resolved.

1. 8 juillet 2023 à 02:04 UTCinvestigating

   We are currently investigating the issue.

2. 8 juillet 2023 à 02:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 juillet 2023 à 03:03 UTCresolved

   This incident has been resolved.

1. 13 juin 2023 à 20:21 UTCinvestigating

   Call management service encountered an issue that possibly resulted in being unable to Join the cloud meetings via some urls. Investigating.

2. 13 juin 2023 à 20:32 UTCidentified

   Issue traced to underlying service. Awaiting fix.

3. 13 juin 2023 à 20:34 UTCresolved

   This incident has been resolved.

1. 10 février 2023 à 21:10 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 10 février 2023 à 22:57 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 février 2023 à 23:50 UTCresolved

   This incident has been resolved.

1. 9 février 2023 à 16:49 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

2. 9 février 2023 à 18:34 UTCidentified

   Thank you for your patience while we address an issue with our Management Console, few of the users might be experiencing the issue in viewing stored Recording.

3. 10 février 2023 à 00:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 février 2023 à 13:37 UTCresolved

   This incident has been resolved.

1. 7 février 2023 à 16:20 UTCinvestigating

   Thank you for your patience while we address an issue with our Management Console few of the users might be experiencing the issue in viewing stored Recording.

2. 7 février 2023 à 17:28 UTCmonitoring

   The services restored to normal and we are monitoring further.

3. 7 février 2023 à 19:02 UTCresolved

   This incident has been resolved.

1. 14 décembre 2022 à 16:47 UTCinvestigating

   Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time.

2. 14 décembre 2022 à 17:07 UTCresolved

   This incident has been resolved.