Historique des pannes de Livechat

1. 28 juillet 2026 à 11:30 UTCidentified

   Nous avons constaté que la question était liée à un fournisseur externe. Nous travaillons avec eux pour enquêter et résoudre le problème. Le service peut demeurer dégradé pendant que la question est abordée. Nous fournirons une mise à jour dès que nous aurons plus de détails ou un délai estimé pour la résolution.

2. 28 juillet 2026 à 11:54 UTCinvestigating

   Nous enquêtons sur un problème touchant certains clients. Le problème peut être lié à un fournisseur externe, et nous travaillons à confirmer la cause et à rétablir le service normal le plus rapidement possible. Nous partagerons une mise à jour dès que plus d'informations seront disponibles.

3. 28 juillet 2026 à 13:49 UTCinvestigating

   Nous continuons de travailler avec le fournisseur tiers pour résoudre le problème. À ce stade, nous attendons d'eux de plus amples renseignements dans le cadre de leur processus d'examen. Nous fournirons notre prochaine mise à jour dès que nous aurons de l'information supplémentaire à partager ou qu'il y aura un changement important dans la situation. Merci de votre patience.

4. 29 juillet 2026 à 13:01 UTCresolved

   Le problème de l'ouverture des dossiers a été résolu et les services fonctionnent normalement. Nous sommes désolés pour toute perturbation que cela peut avoir causé et merci pour votre patience et votre compréhension.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 02:24 UTCinvestigating

   We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.

2. 10 juillet 2026 à 02:36 UTCidentified

   We’ve identified the issue affecting Workflows and are working on a fix.

3. 10 juillet 2026 à 02:38 UTCidentified

   Fix applied, we are waiting for the service to return to normal.

4. 10 juillet 2026 à 02:41 UTCresolved

   The issue has been resolved, and we can confirm that services are operating normally again.

1. 12 juin 2026 à 22:25 UTCinvestigating

   We have identified a problem affecting Workflows. The Infrastructure team is actively investigating. We will share more information as soon as we have updates.

2. 12 juin 2026 à 22:33 UTCidentified

   We’ve identified the issue affecting Workflows and are working on a fix.

3. 12 juin 2026 à 22:55 UTCidentified

   Fix applied, we are waiting for the service to return to normal.

4. 12 juin 2026 à 23:07 UTCmonitoring

   The issue was fixed, and we can confirm that services are working correctly again. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

5. 12 juin 2026 à 23:30 UTCresolved

   The issue has been resolved, and we can confirm that services are operating normally again.

1. 25 mai 2026 à 05:30 UTCinvestigating

   We are investigating an issue affecting some customers. They are unable to generate reports in the Export raw data section for LiveChat. The scheduled reports may also be not delivered by email.

2. 25 mai 2026 à 06:08 UTCmonitoring

   We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice delays with receiving the report while the reporting systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

3. 25 mai 2026 à 06:15 UTCresolved

   The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.

1. 19 mai 2026 à 02:32 UTCinvestigating

   We are investigating an issue affecting some customers. We are working to confirm the cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.

2. 19 mai 2026 à 03:45 UTCmonitoring

   We implemented a fix, and we are now monitoring the situation to ensure stability. Some customers may still notice minor disruptions while systems fully recover. We appreciate your patience and will continue to keep you informed if anything changes.

3. 19 mai 2026 à 04:15 UTCresolved

   The issue has been resolved, and services are operating normally. No further impact is expected. We’re sorry for any disruption this may have caused and thank you for your patience and understanding.

1. 13 mai 2026 à 11:33 UTCinvestigating

   We are investigating an issue that prevents some customers from adding new Knowledge Sources. Our team is working to identify the root cause and restore normal service as quickly as possible. We will share an update as soon as more information is available.

2. 13 mai 2026 à 11:40 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. The ability to add new Knowledge Sources has been restored.

3. 13 mai 2026 à 12:06 UTCresolved

   The issue has been resolved, and services are operating normally. No further impact is expected.

1. 25 février 2026 à 04:33 UTCinvestigating

   We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We’ll share another update as soon as we have more information.

2. 25 février 2026 à 04:37 UTCinvestigating

   We are currently investigating an issue affecting some customers' ability to access LiveChat and working to understand the cause. We detected an issue with our cloud provider. We’ll share another update as soon as we have more information.

3. 25 février 2026 à 04:57 UTCidentified

   We have identified the cause of the issue affecting some customers and are working on a fix. Service may still be degraded while we complete the necessary steps. We are working with our Cloud provider to resolve the issue. We’ll share another update as soon as we have more information.

4. 25 février 2026 à 05:22 UTCidentified

   Our team is actively working to resolve the issue. We will share another update as soon as we have more details.

5. 25 février 2026 à 05:44 UTCidentified

   We are still actively working to resolve the issue. We will provide further updates as we make progress.

6. 25 février 2026 à 06:08 UTCidentified

   We are actively implementing steps to resolve the problem. We will share the next update as soon as possible.

7. 25 février 2026 à 06:30 UTCidentified

   Work on resolving the issue is ongoing. We will provide another update as soon as we have more information.

8. 25 février 2026 à 06:51 UTCidentified

   Our team continues to investigate the issue and work toward a resolution. We will provide further updates as soon as they are available.

9. 25 février 2026 à 07:06 UTCidentified

   We are observing ongoing recovery on the side of Google, and our services are gradually returning to normal availability. We will continue to monitor the situation and provide further updates as needed.

10. 25 février 2026 à 07:11 UTCmonitoring

    We are seeing improvements in our service availability and are now moving to closely monitor the situation. We will provide further updates when necessary.

11. 25 février 2026 à 07:42 UTCmonitoring

    Services are operational, and we are actively monitoring to maintain stability.

12. 25 février 2026 à 08:05 UTCmonitoring

    We continue to monitor the situation to ensure everything remains stable.

13. 25 février 2026 à 11:25 UTCmonitoring

    **Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure (GCP). We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. The incident hasn’t been resolved on their end yet. Minor performance issues persist, but these are limited in scale and do not affect overall availability for customers.

14. 25 février 2026 à 11:57 UTCidentified

    We have identified the cause of the issue affecting some customers and are working on a fix. Access to Archives and Reports may be degraded while we complete the necessary steps.

15. 25 février 2026 à 12:48 UTCmonitoring

    We are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.

16. 25 février 2026 à 13:36 UTCmonitoring

    We continue to monitor the situation to ensure stability. While systems are recovering, some customers may still experience minor disruptions as we await a permanent fix from our service provider. While the issue has not yet been fully resolved on their end, we have been actively coordinating with their engineering teams since the incident began and remain in close contact as they progress through mitigation and recovery efforts.

17. 25 février 2026 à 15:02 UTCmonitoring

    We are continuously monitoring the service to ensure continuity and stability while we are waiting for a fix from our service provider. Some customers may experience minor disruptions during that time. We remain in close contact with the provider’s engineering teams, and the issue has not yet been resolved on their end.

18. 25 février 2026 à 16:03 UTCmonitoring

    We are continuously monitoring the service to ensure continuity and stability while we await a fix from our service provider. Some customers may still experience degraded performance during this time.

19. 25 février 2026 à 17:00 UTCmonitoring

    We are continuously monitoring the service to ensure continuity and stability while we await a fix from our cloud provider’s infrastructure, **Google Cloud Platform (GCP)**. Some customers may still experience degraded performance during this time. We remain in close contact with GCP’s engineering teams, and the issue has not yet been resolved on their end. During this period, customers may experience delays when starting chats or sending messages.

20. 25 février 2026 à 17:49 UTCinvestigating

    Our team is working closely with **Google Cloud Platform (GCP)** to resolve the issue. While chats can be started, customers may experience delays or failures when sending messages.

21. 25 février 2026 à 18:13 UTCidentified

    We are implementing additional mitigation measures. Chat sessions may start successfully; however, some messages may be delayed or not delivered. We are actively working on a fix, and the estimated time to resolution is approximately 20 minutes.

22. 25 février 2026 à 18:28 UTCidentified

    We are continuing to deploy the fix and will provide an update shortly.

23. 25 février 2026 à 18:43 UTCmonitoring

    Deployment of the fix is complete. We are monitoring the service to ensure full stability.

24. 26 février 2026 à 05:22 UTCinvestigating

    We are currently investigating an issue affecting some customers and working to understand the cause. We’ll share another update as soon as we have more information.

25. 26 février 2026 à 05:31 UTCmonitoring

    A fix has been implemented and we are monitoring the situation to ensure everything remains stable. Some customers may still notice minor disruptions while systems fully recover.

26. 26 février 2026 à 10:19 UTCresolved

    A fix has been implemented, and we see that our assets become available and reports a healthy status. We’ve been monitoring the situation, and will continue checks

1. 21 février 2026 à 18:26 UTCinvestigating

   Many customers experienced delays of up to 30 seconds when sending messages via the chat widget. We are currently investigating the problem

2. 21 février 2026 à 18:52 UTCinvestigating

   We are still investigating the problem. The delay was shortened, but it is still occurring.

3. 21 février 2026 à 18:54 UTCmonitoring

   The problem should be resolved now. We are moving to monitoring.

4. 21 février 2026 à 18:57 UTCresolved

   The incident has been resolved and services are now operating as expected. We will continue to monitor the situation, but no further impact is anticipated.

1. 10 février 2026 à 17:04 UTCinvestigating

   We are currently observing delays when sending messages via the chat widget. Our team is investigating the issue and working on a fix. Updates will be shared as we learn more.

2. 10 février 2026 à 17:21 UTCinvestigating

   Our team is continuing to investigate the cause of the message delays in the chat widget. We’re actively working toward a resolution and will share further updates shortly.

3. 10 février 2026 à 17:32 UTCidentified

   We have identified the cause of the delays affecting message delivery in the chat widget. Our team is working on implementing a fix and will provide an update once resolved.

4. 10 février 2026 à 17:51 UTCidentified

   Engineering is still working on the resolution, and we are closely monitoring progress to restore normal functionality as quickly as possible.

5. 10 février 2026 à 18:06 UTCmonitoring

   The fix for the chat widget message delays has been implemented. We are monitoring the system to ensure normal functionality is fully restored.

6. 10 février 2026 à 18:10 UTCresolved

   This incident has been resolved and services are operating normally. Thank you for your patience.

1. 20 janvier 2026 à 23:28 UTCinvestigating

   We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.

2. 21 janvier 2026 à 00:08 UTCinvestigating

   We have received a communication from the cloud provider's engineers stating that they are reviewing our case.

3. 21 janvier 2026 à 00:48 UTCinvestigating

   We are still investigating the situation and working with our cloud provider engineers to implement the fix.

4. 21 janvier 2026 à 01:28 UTCmonitoring

   After discussing the issue with our admins, the cloud provider engineers are still working on the case and investigating further. Currently, we are not seeing any further issues, but we are still monitoring the situation.

5. 21 janvier 2026 à 01:43 UTCresolved

   We see that the issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that the infrastructure is healthy, and we are not seeing further errors. Throughout the degradation, our platform was able to maintain service continuity. We appreciate your patience and understanding while we coordinated our efforts with the cloud provider’s engineers to address the issue.

1. 20 janvier 2026 à 16:24 UTCinvestigating

   We noticed a performance degradation in our services related to issues with our cloud provider. We're currently investigating this issue.

2. 20 janvier 2026 à 16:43 UTCidentified

   We identified the cause of this issue and are actively working on a fix.

3. 20 janvier 2026 à 17:01 UTCidentified

   We’re continuing to work on a fix. More updates will be shared soon.

4. 20 janvier 2026 à 17:22 UTCidentified

   We are actively working to fully restore normal service performance. Thank you for your patience.

5. 20 janvier 2026 à 17:43 UTCidentified

   We’re still working on the fix and continuing to monitor system stability. The issue is not spreading, but parts of the infrastructure are still experiencing degraded performance. Further updates to follow.

6. 20 janvier 2026 à 18:04 UTCidentified

   We’re making progress and are currently rolling out a fix. We’ll continue monitoring closely and share further updates as they become available.

7. 20 janvier 2026 à 18:32 UTCidentified

   We’re continuing to roll out a fix and are seeing services recover. Work is still ongoing; we’ll share another update shortly.

8. 20 janvier 2026 à 18:52 UTCidentified

   We’re continuing to roll out the fix and closely monitoring service health. We’ll provide another update soon.

9. 20 janvier 2026 à 19:22 UTCidentified

   **Brief status update and additional context on the ongoing incident** This incident is related to an issue within our cloud provider’s infrastructure. We’re actively coordinating with their engineering teams since the beginning of the incident and staying in continuous contact as they work through mitigation and recovery steps. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure are experiencing problems, we are continuing to serve traffic and deliver the service without a full outage. That said, customers may still experience intermittent degraded performance (for example, increased latency or occasional timeouts) while remediation is in progress. We’re monitoring service health closely and will provide further updates as we have more information from the cloud provider, but no later than one hour from now.

10. 20 janvier 2026 à 20:12 UTCmonitoring

    The issue within our cloud provider’s infrastructure has been mitigated, and all affected resources have been fully restored. Our platform continues to operate normally, and we are no longer observing the previously reported degraded performance. We are actively and continuously monitoring our internal services to ensure everything is functioning as expected and to confirm sustained stability. We will provide further updates within an hour

11. 20 janvier 2026 à 20:36 UTCresolved

    The issue within our cloud provider’s infrastructure has been mitigated, and we can confirm that all affected resources have been fully restored. Our platform has remained available throughout, thanks to built-in redundancy and failover across multiple locations. While parts of the underlying infrastructure were experiencing problems, we continued to serve traffic and deliver the service without a full outage. Thank you for your patience and understanding while we coordinated our efforts with cloud provider’s engineers to address the issue.

1. 20 janvier 2026 à 14:50 UTCinvestigating

   Chat widget on Text websites is not responding. Customer’s licenses are not affected.

2. 20 janvier 2026 à 14:56 UTCmonitoring

   Fixes have been applied, we are monitoring the performance

3. 20 janvier 2026 à 15:08 UTCresolved

   Communication is fully restored now.

1. 20 janvier 2026 à 14:49 UTCinvestigating

   Degradation in performance of sending and receiving messages through the chat widget.

2. 20 janvier 2026 à 14:56 UTCmonitoring

   Fixes have been applied, we are monitoring the performance

3. 20 janvier 2026 à 15:07 UTCresolved

   Full widget performance was restored.

1. 13 janvier 2026 à 07:03 UTCinvestigating

   We are currently investigating this issue. We will post further updates as soon as we know more.

2. 13 janvier 2026 à 07:11 UTCresolved

   The fix has been implemented and the issue has been resolved.

1. 22 décembre 2025 à 11:53 UTCinvestigating

   Some agents are experiencing app login issues. We are investigating the case.

2. 22 décembre 2025 à 11:53 UTCresolved

   This problem has been resolved.

3. 22 décembre 2025 à 11:53 UTCmonitoring

   Issue seems to be fixed. We are monitoring servers' performance.

1. 22 décembre 2025 à 11:53 UTCinvestigating

   Due to our CDN provider issues some visitors might have problems with chat window loading.

2. 22 décembre 2025 à 11:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 22 décembre 2025 à 11:53 UTCresolved

   Problem with CDN provider issues and chat window loading has been resolved.

1. 22 décembre 2025 à 11:53 UTCinvestigating

   We are under DDoS attack. Some of customers might have issues with the chat.

2. 22 décembre 2025 à 11:53 UTCmonitoring

   DDoS is under control, service is fully functional again.

3. 22 décembre 2025 à 11:53 UTCresolved

   Problem with DDoS attack has been resolved.

1. 22 décembre 2025 à 11:53 UTCresolved

   Problem with DDoS attack has been resolved.

2. 22 décembre 2025 à 11:53 UTCmonitoring

   DDoS is under control, customers should be able to connect without any problems now.

3. 22 décembre 2025 à 11:53 UTCinvestigating

   We are under DDoS attack. Some of customers might have issues with the chat.

1. 22 décembre 2025 à 11:53 UTCinvestigating

   Some customers are having connection issues. We are checking that with our IT team.

2. 22 décembre 2025 à 11:53 UTCidentified

   Issue has been identified. Working on a fix.

3. 22 décembre 2025 à 11:53 UTCmonitoring

   Fix deployed. Everything should be back to normal, we are monitoring the situation.

4. 22 décembre 2025 à 11:53 UTCresolved

   The issue has been resolved.

1. 22 décembre 2025 à 11:53 UTCidentified

   Chat window is struggling with DNS issues. Our network team is working on a fix.

2. 22 décembre 2025 à 11:53 UTCmonitoring

   We changed our DNS settings and the widget is back on. If you still see the issue please reach us through [email protected]

3. 22 décembre 2025 à 11:53 UTCresolved

   The DNS issue has been resolved.