Historique des pannes de Lmax

1. 16 octobre 2026 à 14:53 UTCidentified

   Le site Web LMAX (www.lmax.com) est actuellement indisponible pour certains utilisateurs en raison des changements nécessaires au moteur d'hébergement. Nous nous excusons pour le désagrément et nous travaillons à restaurer le plein accès. Nous fournirons une mise à jour sous peu.

2. 16 octobre 2026 à 15:01 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 16 octobre 2026 à 15:11 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 mai 2026 à 06:49 UTCinvestigating

   We are investigating market data related incident that has started at 06:09 UTC

2. 22 mai 2026 à 08:11 UTCinvestigating

   We are currently investigating alternative solutions to restore service.

3. 22 mai 2026 à 09:18 UTCresolved

   Services are now restored.

1. 18 mai 2026 à 09:07 UTCinvestigating

   We are currently investigating the issue. Front End application is not affected by this incident. More updates to follow shortly.

2. 18 mai 2026 à 09:51 UTCmonitoring

   A fix has been successfully implemented and service is restored. We are currently monitoring the system.

3. 18 mai 2026 à 11:16 UTCresolved

   This incident has been resolved.

1. 14 mai 2026 à 13:14 UTCidentified

   We apologise for the downtime. The cause is unexpectedly prolonged maintenance that involved patching the underlying servers against some of the recent serious vulnerabilities. While we have been solving hiccups and gremlins we discovered during the patching, unfortunately the pre-set maintenance template resolved it automatically. Please accept our apologies. ETA: 1h.

2. 14 mai 2026 à 15:11 UTCresolved

   The extended UAT maintenance has been completed successfuly. We have released a new version of the software and conducted other urgent maintenance. Please accept our sincere apologies for the delay.

1. 30 avril 2026 à 03:59 UTCinvestigating

   Please be aware of an ongoing P1 incident affecting PERPS in Demo and Production. This is affecting both revenue and client trading. The issue is being investigated as a priority. More information to follow shortly.

2. 30 avril 2026 à 05:03 UTCidentified

   Re this ongoing incident, further to investigation, we have now identified a root cause. An emergency change is being prepared to resolve the issue, and we plan to bring PERPS Demo and Production back up shortly.

3. 30 avril 2026 à 07:23 UTCresolved

   Resolved: Release was pushed to both PERPS Demo and Production and we are back up and running now.

1. 29 avril 2026 à 13:25 UTCinvestigating

   We are currently investigating the issue where Crypto deposits are not showing full ledger information for Broker Clients.

2. 29 avril 2026 à 14:23 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 29 avril 2026 à 14:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 29 avril 2026 à 15:06 UTCresolved

   This incident has been resolved.

1. 5 mars 2026 à 09:52 UTCinvestigating

   We will be undergoing scheduled maintenance during this time.

2. 5 mars 2026 à 11:46 UTCresolved

   This incident has been resolved.

1. 20 février 2026 à 18:51 UTCinvestigating

   We are investigating incident related to internet connectivity.

2. 20 février 2026 à 19:17 UTCmonitoring

   We have recorded impact on the internet based services in London between 18:36 and 18:46 DST. We are currently monitoring the situation.

3. 20 février 2026 à 19:47 UTCresolved

   This incident has been resolved.

1. 2 février 2026 à 12:49 UTCinvestigating

   We are investigating an incident impacting emails sent from lmax.com and lmaxdigital.com domains to external contacts.

2. 2 février 2026 à 14:40 UTCmonitoring

   We have implemented a fix earlier this morning and are gradually recovering external outbound email service.

3. 2 février 2026 à 15:53 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 3 février 2026 à 07:58 UTCresolved

   This incident has been resolved.

1. 14 janvier 2026 à 13:24 UTCinvestigating

   We are currently investigating incident related to Perpetual Futures FIX trading.

2. 14 janvier 2026 à 14:01 UTCmonitoring

   We are monitoring the incident after applying the fix.

3. 14 janvier 2026 à 14:10 UTCresolved

   The incident has been resolved.

1. 12 décembre 2025 à 21:52 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 12 décembre 2025 à 22:27 UTCresolved

   We are pleased to announce the incident has now been resolved. We investigated the issue, identified a fix, raised a change request for the proposed resolution and actioned the change. This has been tested and confirmed resolved.

1. 8 décembre 2025 à 10:19 UTCinvestigating

   Some clients reported rejections from https://api.lmaxtrader.com.

2. 8 décembre 2025 à 10:58 UTCmonitoring

   We have created a workaround for the issue. Some clients confirmed connectivity.

3. 8 décembre 2025 à 12:00 UTCresolved

   This incident has been resolved.

1. 18 novembre 2025 à 14:12 UTCidentified

   Please note that DFX Trading Portal is currently unavailable. Please contact support if you wish to place a trade.

2. 18 novembre 2025 à 14:55 UTCresolved

   The incident has been resolved as of 14:42 UTC.

1. 18 novembre 2025 à 12:03 UTCinvestigating

   we are currently investigating the issue. Should have you have any issues logging in please do not hesitate to contact our LMAX Client Services team.

2. 18 novembre 2025 à 12:59 UTCresolved

   Please note this incident is now resolved. For further queries, please do hesitate to contact our LMAX Client Services team via [email protected] or via +44 20 3192 2555.

1. 12 novembre 2025 à 09:33 UTCinvestigating

   We are currently investigating this issue.

2. 12 novembre 2025 à 11:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 12 novembre 2025 à 11:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 novembre 2025 à 13:36 UTCresolved

   This incident has been resolved.

1. 18 août 2025 à 12:58 UTCresolved

   Trading was briefly suspended on the Production Perpetual Futures Exchange due to an issue connecting to a third-party pricing source. All functionality has now resumed; markets were opened at 13:55 BST.

1. 20 juin 2025 à 13:41 UTCinvestigating

   We are currently investigating the issue

2. 20 juin 2025 à 14:35 UTCresolved

   this incident has now been resolved.

1. 19 juillet 2024 à 06:13 UTCinvestigating

   We are currently investigating incident impacting MT4 Retail service.

2. 19 juillet 2024 à 08:12 UTCmonitoring

   We have implemented the workaround and are monitoring the incident

3. 19 juillet 2024 à 09:04 UTCresolved

   The incident has been resolved

1. 8 juillet 2024 à 20:14 UTCinvestigating

   We are currently investigating the issue with Live Chat. For urgent queries, please contact us via phone on + 44 20 3192 2555

2. 8 juillet 2024 à 21:03 UTCresolved

   This incident has now been resolved

1. 20 juin 2024 à 19:30 UTCidentified

   There is currently an intermittent issue affecting some of services fronted by Cloudflare. Clients who are using impacted services will be getting 502 errors. This issue is logged on Cloudflare status page: https://www.cloudflarestatus.com/incidents/p7l6rrbhysck We are monitoring the issue and are prepared to take mitigation action should the problem worsen.

2. 20 juin 2024 à 20:05 UTCidentified

   Cloudflare posted updated on their status page: The issue has been identified and a fix is being implemented. Posted at 20:52 BST We are continuing to monitor the situation.

3. 20 juin 2024 à 20:18 UTCmonitoring

   A fix has been implemented and we are monitoring the situation.

4. 20 juin 2024 à 20:22 UTCresolved

   This incident has been resolved.