Historique des pannes de Lob

1. 20 août 2026 à 16:27 UTCinvestigating

   Nous enquêtons actuellement sur un problème touchant les connexions utilisateur. Certains utilisateurs peuvent rencontrer une erreur lorsqu'ils tentent de se connecter. Notre équipe s'emploie activement à identifier la cause profonde et à restaurer la fonctionnalité normale.

2. 20 août 2026 à 16:59 UTCinvestigating

   Nous enquêtons actuellement sur un problème touchant les connexions. Certains utilisateurs peuvent rencontrer une erreur lorsqu'ils tentent de se connecter. Si vous êtes touché, la réinitialisation de votre mot de passe à partir de la page de connexion restaurera l'accès. Veuillez choisir un mot de passe unique que vous n'utilisez sur aucun autre site. Notre équipe s'emploie activement à restaurer des fonctionnalités normales, et nous fournirons des mises à jour à mesure que plus d'informations seront disponibles.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 12 août 2026 à 17:52 UTCinvestigating

   Nous voyons actuellement un taux d'erreur élevé sur le paramètre /v1/bulk/us vérifications. Notre équipe enquête activement et nous publierons une mise à jour dès que nous aurons plus d'informations.

2. 12 août 2026 à 18:04 UTCmonitoring

   We applied a patch and the elevated error rate on the /v1/bulk/us_verifications endpoint has resolved. Our team is continuing to actively monitor.

3. 12 août 2026 à 19:18 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 12 août 2026 à 14:22 UTCidentified

   We are currently experiencing an issue affecting ingestion of USPS tracking events. All tracking events will be delayed until this issue is resolved and the backlog of data is processed. Our team is aware of the issue and actively implementing a fix.

2. 12 août 2026 à 15:29 UTCmonitoring

   We've resolved the issue that prevented ingestion of USPS tracking events. USPS has sent us a backfill file, and we are currently processing the skipped events. Customers should see all tracking events caught up by the end of business today.

3. 12 août 2026 à 18:05 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juillet 2026 à 11:27 UTCmonitoring

   Le problème causant 500 erreurs dans l'API de lob a été résolu. Nous continuerons de surveiller le système pour nous assurer qu'il demeure stable.

2. 24 juillet 2026 à 17:53 UTCresolved

   Le problème causant des erreurs Lob API a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 17:36 UTCinvestigating

   We're experiencing a temporary issue across our system due to an external service outage. We're actively working on resolving this issue

2. 10 juillet 2026 à 18:01 UTCmonitoring

   The external service is gradually recovering and we're now actively monitoring the recovery

3. 10 juillet 2026 à 18:56 UTCresolved

   The external service has been resolved and all our systems are operational

1. 8 juillet 2026 à 17:45 UTCinvestigating

   We are currently experiencing an issue affecting some export creation and are actively working to resolve it.

2. 9 juillet 2026 à 17:48 UTCresolved

   The issue affecting some export requests has been resolved, and processing has returned to normal.

1. 7 juillet 2026 à 17:08 UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

1. 7 juillet 2026 à 17:08 UTCinvestigating

   We are currently investigating an issue affecting HTML templates. Users may encounter errors when proofing HTML templates or when sending mailpieces that use an HTML creative. Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.

2. 7 juillet 2026 à 17:56 UTCresolved

   The issue causing errors in proofing HTML has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 3 juillet 2026 à 05:48 UTCinvestigating

   We are currently experiencing elevated rendering times, which may cause delays in processing some requests. Our team is investigating the issue and will provide updates as more information becomes available.

2. 3 juillet 2026 à 07:41 UTCresolved

   The issue causing elevated rendering times has been resolved, and processing has returned to normal. We will continue to monitor the system to ensure it remains stable.

1. 30 juin 2026 à 03:11 UTCidentified

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally.

2. 30 juin 2026 à 03:12 UTCresolved

   We experienced a temporary issue with our international address verification service this evening that caused some requests to fail. The issue has been resolved and the service is operating normally

1. 18 juin 2026 à 22:33 UTCinvestigating

   Our endpoint/service is currently experiencing an outage. As a result, users may be experiencing errors, degraded performance, or inability to access certain features. Our team has identified the issue and is actively investigating the root cause.

2. 18 juin 2026 à 22:58 UTCresolved

   The issue has resolved and API endpoints resolve as expected.

1. 18 juin 2026 à 14:35 UTCidentified

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected. impact from the issue is over.

2. 18 juin 2026 à 18:57 UTCresolved

   We identified an issue causing some API endpoints to incorrectly return 401 Unauthorized responses. This has been resolved and all endpoints are functioning as expected.

1. 10 juin 2026 à 21:50 UTCmonitoring

   Customers may have experienced a temporary outage related to creating letters and obtaining information about previously created letters.  The root cause has been identified and the issue resolved.

2. 10 juin 2026 à 22:00 UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 20 mai 2026 à 16:38 UTCinvestigating

   We are aware of an issue affecting customers attempting to verify bank accounts with micro deposits through the Lob dashboard or API. We are investigating and working on a resolution. We apologize for the inconvenience and will provide an update as soon as we have more information.

2. 20 mai 2026 à 18:56 UTCmonitoring

   We have implemented a mitigation that restores bank account verification for sending Checks. New bank account verification should now work as expected. If you created a bank account within the last 7 days and are still unable to complete verification, please reach out to our support team at [email protected] or visit https://help.lob.com/resources/getting-support for additional contact options. We will be providing an update in the coming week about longer-term changes to bank account verification, before they take effect. We apologize for any disruption this caused.

3. 29 mai 2026 à 20:30 UTCresolved

   We think the impact from the issue is over.

1. 5 mai 2026 à 17:34 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 5 mai 2026 à 18:08 UTCmonitoring

   Issue seem to be resolved. We are monitoring.

3. 5 mai 2026 à 21:40 UTCresolved

   This incident has been resolved.

1. 23 avril 2026 à 17:16 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard. We have identified the issue and are actively working on a fix

2. 23 avril 2026 à 18:52 UTCresolved

   Our rendering system is back to being fully operational without any delays. Issue is resolved.

1. 10 avril 2026 à 22:32 UTCidentified

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

2. 10 avril 2026 à 22:32 UTCresolved

   We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

1. 7 avril 2026 à 17:32 UTCinvestigating

   Our rendering system is experiencing delays so proofs and thumbnails may lake longer than expected to appear in the dashboard, we have identified the issue and are actively fixing it

2. 7 avril 2026 à 18:46 UTCresolved

   All systems are operating normally. Issue is resolved.

1. 30 mars 2026 à 16:52 UTCinvestigating

   We are currently experiencing an issue affecting new account registration on the Dashboard. Some users may be unable to create a new account at this time. Our team is aware of the issue and is actively investigating and implementing a fix.

2. 30 mars 2026 à 18:51 UTCresolved

   The issue affecting new account registrations on the Dashboard has been resolved. Users should now be able to successfully create new accounts. We will continue to monitor the system to ensure stability.

1. 24 mars 2026 à 19:42 UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and today, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and are actively backfilling the QR Code Engagement Chart with the missing records. We anticipate completing this backfill no later than tomorrow morning - Wednesday, March 25.

2. 25 mars 2026 à 13:28 UTCidentified

   Our data processing infrastructure is running behind which is causing inaccuracies in the reporting tools. Lob's QR Code Engagement visualizations in the "Mail Analytics" and "Campaigns" sections of the dashboard are missing some data that was created between Monday, March 16 and Tuesday, March 24. Only the data processing system was impacted - no original QR code scan data has been lost. Customers can still access this data if they make a GET call to Lob's APIs, or if they have webhook ingestion already set up. We've identified the issue and new scan events are now visible in the QR Code Engagement Chart. We are actively backfilling scans from the outage period that are missing from the chart. We've updated our anticipated date of resolution for completing this backfill - this should be complete no later than the evening of Friday, March 27.

3. 27 mars 2026 à 13:51 UTCresolved

   Backfills are complete. Additionally, Lob's engineering team has put improvements in place to prevent similar issues in the future, and updated our monitoring and alerting to catch similar issues if they do recur. Please reach out to [email protected] if you are still experiencing issues!