Historique des pannes de Macabacus

1. 18 août 2026 à 15:09 UTCinvestigating

   Notre plateforme de gestion d'abonnement (récurly) connaît aujourd'hui des problèmes. L'inscription aux mesures de gestion des ajouts ou des abonnements peut être affectée. Nous surveillons activement.

2. 18 août 2026 à 15:22 UTCinvestigating

   Il semble que la question soit résolue. Veuillez contacter [email protected] si vous rencontrez des problèmes.

3. 18 août 2026 à 15:22 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 12 juin 2025 à 18:25 UTCinvestigating

   We are currently experiencing an issue impacting access to https://macabacus.com. This is due to an ongoing incident with our hosting provider, Kinsta, which leverages Cloudflare. You can track their status here: https://status.kinsta.com. Please note: 1. The Macabacus Admin Console and user sign-in are not affected. 2. Our team is monitoring the situation and will provide updates as they become available. We appreciate your patience as Kinsta works to resolve the issue.

2. 13 juin 2025 à 00:34 UTCresolved

   This incident has been resolved.

1. 27 février 2025 à 22:57 UTCinvestigating

   We are currently investigating the issue, and will provide an update shortly.

2. 27 février 2025 à 23:11 UTCresolved

   The issue has been resolved. Service has been restored.

1. 10 janvier 2025 à 22:26 UTCinvestigating

   We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

2. 10 janvier 2025 à 22:42 UTCresolved

   The incident has been resolved.

1. 10 janvier 2025 à 00:26 UTCinvestigating

   We are experiencing service disruptions with the Admin Console due to networking issues reported by Microsoft Azure, which are affecting multiple services globally. Our team is monitoring the situation closely and working to minimize the impact on our services. For updates from Microsoft, visit Azure Status Page - https://azure.status.microsoft/en-us/status We apologize for the inconvenience and will share further updates as we have them.

2. 10 janvier 2025 à 05:28 UTCresolved

   This incident has been mitigated from our side, and service is restored.

1. 30 janvier 2024 à 16:01 UTCinvestigating

   We are currently investigating this issue.

2. 30 janvier 2024 à 16:31 UTCinvestigating

   Users are currently granted limited access to the add-in. Users should now be able to sign in to the add-in to avoid disruption.

3. 30 janvier 2024 à 18:41 UTCresolved

   The issue has been resolved. Please reach out to [email protected] if you continue to experience issues.

1. 8 janvier 2024 à 16:08 UTCidentified

   We are currently investigating as it appears that one of our providers is having intermittent issues impacting the performance of our platform. We will update here as we learn more. Thank you for your patience.

2. 8 janvier 2024 à 23:45 UTCidentified

   We appreciate your patience. The issue, due to an outage today at Recurly, has been resolved.

3. 9 janvier 2024 à 04:20 UTCresolved

   This incident has been resolved.

1. 17 octobre 2023 à 20:03 UTCinvestigating

   We are currently investigating this issue—thank-you for your patience.

2. 17 octobre 2023 à 20:17 UTCinvestigating

   We are continuing to investigate this issue.

3. 17 octobre 2023 à 22:37 UTCresolved

   This incident has been resolved. The root cause of the incident was a partial outage at Recurly, our 3rd party subscription management API.

1. 12 avril 2023 à 16:46 UTCresolved

   Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

1. 25 janvier 2023 à 18:52 UTCresolved

   A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

1. 30 avril 2022 à 11:51 UTCinvestigating

   We are currently investigating an issue related to user authentication that is forcing some users to wait before accessing some Macabacus features.

2. 30 avril 2022 à 12:53 UTCmonitoring

   A fix has been implemented and we are monitoring the results. Affected users may need to restart affected Office applications or re-activate Macabacus software using the button with key icon at the right edge of the Macabacus tab.

3. 30 avril 2022 à 15:36 UTCresolved

   This incident has been resolved.

1. 3 août 2020 à 19:13 UTCinvestigating

   We are currently investigating this issue.

2. 3 août 2020 à 19:42 UTCidentified

   We have traced this to a DNS issue with our web host, and are working on a fix.

3. 3 août 2020 à 20:09 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 3 août 2020 à 21:23 UTCresolved

   This incident has been resolved.

1. 21 juillet 2020 à 21:39 UTCinvestigating

   We are currently investigating this issue.

2. 21 juillet 2020 à 21:46 UTCinvestigating

   Possible hardware failure. Continuing to investigate.

3. 21 juillet 2020 à 21:51 UTCmonitoring

   The condition has cleared and we are continuing to monitor the situation.

4. 21 juillet 2020 à 22:27 UTCresolved

   This incident has been resolved.

1. 4 mai 2020 à 13:22 UTCinvestigating

   We are currently investigating this issue.

2. 4 mai 2020 à 14:20 UTCresolved

   This incident has been resolved.

3. 4 mai 2020 à 17:10 UTCpostmortem

   At approximately 9:15 AM EDT this morning, a Macabacus data center experienced a brief Denial of Service attack resulting in approximately 30 minutes of downtime for the website. The attack has been contained, and no services or data were compromised in the attack.

1. 25 février 2020 à 14:33 UTCinvestigating

   We are experiencing intermittent outages affecting our website and user authentication. We are investigating this issue.

2. 25 février 2020 à 15:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 février 2020 à 19:20 UTCinvestigating

   Website performance has improved, but intermittent degradations in performance may occur as we continue to investigate this issue.

4. 25 février 2020 à 20:58 UTCinvestigating

   This incident has been resolved.

5. 25 février 2020 à 20:58 UTCresolved

   This incident has been resolved.

1. 4 février 2020 à 16:57 UTCinvestigating

   We are currently investigating this issue.

2. 4 février 2020 à 18:09 UTCinvestigating

   Our web host's shared data center is experiencing a major network outage affecting many websites. The vendor's network engineers are investigating the problem.

3. 4 février 2020 à 19:44 UTCinvestigating

   Our vendor's data center experienced a "significant Denial of Service (DoS) attack." Their networking team isolated the multiple sources of the attacks and nullified them. The affected data center has reportedly been performing at normal levels recently, and the vendor has declared the attack contained. Websites hosted in this data center continue to come back up following containment of the attack, so some affected websites, like ours, have not yet recovered. For those unfamiliar with the term, a Denial of Service (DoS) attack is when an attacker floods a site with so much malicious traffic that it is unable to respond to legitimate traffic. The vendor confirmed that no services were breached, and no data was compromised by the attackers.

4. 4 février 2020 à 20:21 UTCinvestigating

   We are continuing to investigate this issue.

5. 4 février 2020 à 20:23 UTCinvestigating

   Website appears to be back up and functioning normally. We will continue to monitor for issues.

6. 4 février 2020 à 20:57 UTCresolved

   This incident has been resolved.

1. 24 octobre 2018 à 10:00 UTCinvestigating

   We are currently investigating an issue affecting user authentication and Admin Console login.

2. 24 octobre 2018 à 10:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 24 octobre 2018 à 10:56 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 24 octobre 2018 à 12:23 UTCresolved

   This incident has been resolved.

1. 12 juillet 2018 à 14:54 UTCinvestigating

   We are currently investigating this issue

2. 12 juillet 2018 à 15:03 UTCresolved

   This incident has been resolved.

1. 20 juillet 2017 à 16:49 UTCinvestigating

   The macabacus.com website is experiencing an outage likely related to the one earlier today. We and our technology partner that manages the server are investigating.

2. 20 juillet 2017 à 17:18 UTCresolved

   The server outage has been determined to be the result of a failed hardware component. The component has been replaced, and no further outages related to this incident are expected.

1. 20 juillet 2017 à 15:25 UTCinvestigating

   The macabacus.com website is down for reasons that we and our technology providers are currently investigating. This outage may affect user authentication and thus access to Macabacus software.

2. 20 juillet 2017 à 15:28 UTCmonitoring

   There is no longer an outage at macabacus.com. We are working with our technology partners to determine the root cause and whether to expect further outages.

3. 20 juillet 2017 à 15:39 UTCresolved

   This incident was caused by an unexpected failure of a server managed by one of our technology partners. The server has been restored and appears stable. This incident is now resolved.