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    Historique des pannes de Magic Labs

    50 Magic Labs incidents · août 2022 — official updates, affected components, duration and resolution details.

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    Service Interruption

    Début 3 juin 2026 à 17:51 UTC · 43m

    OutageIncident critique
    Composants affectés
    Wallet OperationsAPIAuthentication
    1. 3 juin 2026 à 18:12 UTCinvestigating

      We are currently investigating this issue.

    2. 3 juin 2026 à 18:45 UTCresolved

      This incident has been resolved.

    Partial Degraded Experience

    Début 18 février 2026 à 07:15 UTC · 36m

    IssuesIncident mineur
    Composants affectés
    Wallet Operations
    1. 18 février 2026 à 07:15 UTCinvestigating

      We are currently investigating this issue.

    2. 18 février 2026 à 07:50 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 18 février 2026 à 07:52 UTCresolved

      This incident has been resolved.

    Issues with Signing

    Début 9 février 2026 à 19:29 UTC · 36m

    OutageIncident majeur
    Composants affectés
    Wallet Operations
    1. 9 février 2026 à 19:29 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 9 février 2026 à 19:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 9 février 2026 à 20:05 UTCresolved

      This incident has been resolved.

    Elevated timeouts in Signing service

    Début 13 janvier 2026 à 20:01 UTC · 16m

    OutageIncident majeur
    1. 13 janvier 2026 à 21:23 UTCidentified

      The issue has been identified and a fix is being implemented.

    2. 13 janvier 2026 à 21:24 UTCresolved

      This incident has been resolved.

    Service Interruption

    Début 5 décembre 2025 à 09:08 UTC · 14m

    OutageIncident critique
    Composants affectés
    APIDashboardAuthentication
    1. 5 décembre 2025 à 09:08 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 5 décembre 2025 à 09:15 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 5 décembre 2025 à 09:22 UTCresolved

      This incident has been resolved.

    Service Interruption

    Début 18 novembre 2025 à 12:52 UTC · 3h 10m

    OutageIncident majeur
    Composants affectés
    APIDashboardAuthentication
    1. 18 novembre 2025 à 12:52 UTCinvestigating

      Users unable to login via email or sign messages due to upstream provider outage. We are currently investigating.

    2. 18 novembre 2025 à 16:03 UTCresolved

      This incident has been resolved.

    Service Interruption

    Début 18 novembre 2025 à 11:30 UTC · 0m

    Pending
    1. 18 novembre 2025 à 12:29 UTCresolved

      Users were unable to login via email or sign messages due to upstream provider outage.

    Service Interruption

    Début 27 août 2025 à 00:40 UTC · 1h 5m

    OutageIncident critique
    Composants affectés
    DashboardAuthentication
    1. 27 août 2025 à 01:25 UTCinvestigating

      We are currently investigating this issue.

    2. 27 août 2025 à 01:45 UTCresolved

      This incident has been resolved.

    Newton Agent History Latency

    Début 11 juin 2025 à 17:26 UTC · 1h 32m

    IssuesIncident mineur
    Composants affectés
    Newton Agents
    1. 11 juin 2025 à 17:26 UTCidentified

      We've identified an issue causing latency with the Newton Agent History. A fix is in the works.

    2. 11 juin 2025 à 18:58 UTCresolved

      This incident has been resolved.

    Magic is investigating an issue with Newton Agents

    Début 29 mai 2025 à 05:55 UTC · 1h 7m

    OutageIncident critique
    Composants affectés
    Newton Agents
    1. 29 mai 2025 à 06:37 UTCidentified

      New agents were unable to be deployed due to a 3rd party service provider outage. We're actively working with them to resolve the service outage.

    2. 29 mai 2025 à 06:41 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 29 mai 2025 à 06:50 UTCmonitoring

      We are continuing to monitor for any further issues.

    4. 29 mai 2025 à 07:01 UTCresolved

      This incident has been resolved.

    Degraded service affecting some customers

    Début 22 mars 2025 à 14:30 UTC · 10m

    IssuesIncident mineur
    1. 22 mars 2025 à 23:22 UTCresolved

      Some users experienced degraded service for our email auth flows. This was due to a Cloudflare change against Vercel as noted in the following blog: https://developers.cloudflare.com/changelog/2025-03-22-next-js-vulnerability-waf/

    Degraded performance on Auth and API

    Début 12 février 2025 à 03:34 UTC · 3d 20h

    IssuesIncident mineur
    Composants affectés
    APIAuthentication
    1. 12 février 2025 à 03:34 UTCidentified

      We're currently experiencing a degradation in our Auth and Wallet signing processes. The problem has been identified and are working towards a solution.

    2. 13 février 2025 à 03:11 UTCidentified

      Our team is making progress on a fix for this issue. We are currently in the testing phase internally to ensure stability and prevent recurrence. We will provide another update as soon as testing is complete.

    3. 14 février 2025 à 01:12 UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    4. 15 février 2025 à 23:52 UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Début 4 décembre 2024 à 21:55 UTC · 4h 1m

    IssuesIncident mineur
    Composants affectés
    APIDashboardAuthentication
    1. 4 décembre 2024 à 21:55 UTCinvestigating

      We are currently investigating this issue.

    2. 5 décembre 2024 à 01:30 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 5 décembre 2024 à 01:56 UTCresolved

      This incident has been resolved.

    API and Auth endpoints exceeding rate limiting rules

    Début 29 octobre 2024 à 15:30 UTC · 0m

    IssuesIncident mineur
    1. 29 octobre 2024 à 16:28 UTCresolved

      We've identified an issue where customers received a rate limiting response from our systems. We've since mitigated those rate limits and adjusted the rules to allow customer traffic.

    Login issues

    Début 15 octobre 2024 à 17:02 UTC · 1h 49m

    OutageIncident critique
    Composants affectés
    DashboardSMS Delivery
    1. 15 octobre 2024 à 18:36 UTCinvestigating

      We are currently investigating login issues with Dashboard and SMS

    2. 15 octobre 2024 à 18:42 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 15 octobre 2024 à 18:50 UTCresolved

      This incident has been resolved.

    General Outage

    Début 11 octobre 2024 à 22:21 UTC · 1h 14m

    Pending
    Composants affectés
    APIAuthentication
    1. 11 octobre 2024 à 22:51 UTCinvestigating

      We are currently investigating this issue.

    2. 11 octobre 2024 à 23:20 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 11 octobre 2024 à 23:35 UTCresolved

      This incident has been resolved.

    Emails not sending for applications using Custom Email Provider feature with Postmark SMTP

    Début 16 septembre 2024 à 05:01 UTC · 8h 12m

    OutageIncident majeur
    Composants affectés
    Third Party
    1. 16 septembre 2024 à 05:01 UTCmonitoring

      Postmark SMTP server outage is causing emails not to send for applications using our Custom Email Provider feature with Postmark. Our team will continue to monitor and update this incident once the issue is resolved.

    2. 16 septembre 2024 à 13:12 UTCresolved

      This incident was resolved by the Postmark team at 02:45 PDT. https://status.postmarkapp.com/notices/5jmmv4cyfqboak2v-service-issue-outbound-smtp-sending-issues

    Service Impact from Vendor Outage

    Début 7 août 2024 à 19:47 UTC · 0m

    OutageIncident majeur
    Composants affectés
    DashboardAuthentication
    1. 7 août 2024 à 19:47 UTCresolved

      This incident has been resolved.

    User Login Issue

    Début 10 juillet 2024 à 22:09 UTC · 0m

    Pending
    1. 10 juillet 2024 à 22:09 UTCresolved

      We are currently investigating this issue.

    User Login Issue

    Début 10 juin 2024 à 09:45 UTC · 12h 0m

    Pending
    Composants affectés
    Authentication
    1. 10 juin 2024 à 22:09 UTCresolved

      This incident has been resolved.