Historique des pannes de Mapbox

1. 20 octobre 2026 à 18:43 UTCinvestigating

   Le 20 octobre 2026, entre 14 h 45 et 15 h 47 UTC, des contraintes de capacité régionales temporaires ont provoqué des perturbations intermittentes des services de navigation dans la région des États-Unis-Est. Cela a donné lieu à de brèves périodes récurrentes de latence élevée et à des résultats de route manquants pendant cette fenêtre. Nos services sont revenus à la normale, et notre équipe d'ingénieurs continue à enquêter.

2. 21 octobre 2026 à 07:21 UTCinvestigating

   Cette question a été résolue.

3. 21 octobre 2026 à 07:22 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 19 octobre 2026 à 21:38 UTCresolved

   Entre 19h18 et 19h41 UTC, nous avons connu un problème affectant l'API Directions et l'API Map Matching dans la région États-Unis-Est. Cela a entraîné une augmentation de la latence et l'absence de données sur les routes pour une partie importante du trafic régional. Le problème a été identifié et résolu, et tous les paramètres de service sont retournés à l'exploitation normale.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juin 2026 à 08:53 UTCinvestigating

   Starting at 2026-06-29 00:00 UTC, the Search Box API began returning elevated rates of 206 (Partial Content) and 404 (Not Found) responses.

2. 29 juin 2026 à 09:03 UTCidentified

   A mitigation was deployed at 01:35 UTC, which has reduced the impact, and we are actively working to fully resolve the issue.

3. 29 juin 2026 à 15:15 UTCresolved

   This incident has been resolved.

1. 10 février 2026 à 17:23 UTCidentified

   Since 04:40 UTC, a data provider outage has caused degraded performance for traffic-related services in the Europe. This impacts live speeds, routing, and ETA calculations. We are working closely with the data provider and will provide updates as the services stabilize.

2. 10 février 2026 à 19:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 11 février 2026 à 10:31 UTCresolved

   The incident is resolved as of 05:13 UTC. Affected services are now fully operational.

1. 6 décembre 2025 à 00:46 UTCidentified

   We are experiencing delays in delivering typical Mapbox Traffic Data. We have implemented a fix and are working to resolve.

2. 8 décembre 2025 à 23:08 UTCresolved

   This incident has been resolved.

1. 29 novembre 2025 à 03:09 UTCinvestigating

   Customers are experiencing high failure rates for live traffic tile requests. We are currently investigating the issue.

2. 29 novembre 2025 à 03:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 novembre 2025 à 03:54 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 10:59 UTCidentified

   We have received reports from AWS that multiple core services are experiencing instability. This is currently impacting multiple Mapbox services with degraded performance and errors. While AWS systems are currently recovering, we are working on restoring health of impacted Mapbox services.

2. 20 octobre 2025 à 23:55 UTCmonitoring

   We are monitoring the recovery of Mapbox services and data pipelines after the cloud provider outage.

3. 21 octobre 2025 à 00:12 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 21 octobre 2025 à 00:40 UTCresolved

   This incident has been resolved.

1. 14 octobre 2025 à 09:48 UTCresolved

   From 2025/10/14 05:37 UTC to 2025/10/14 06:29 UTC, we experienced elevated levels of 206 Partial Content responses on the Search Box APIs due to a lack of POI results in the search.

1. 21 septembre 2025 à 22:42 UTCinvestigating

   We are currently investigating this issue.

2. 22 septembre 2025 à 01:53 UTCresolved

   This incident has been resolved.

1. 21 septembre 2025 à 22:41 UTCinvestigating

   We are currently investigating this issue.

2. 22 septembre 2025 à 01:52 UTCresolved

   This incident has been resolved.

1. 6 septembre 2025 à 22:37 UTCinvestigating

   We are currently investigating this issue.

2. 6 septembre 2025 à 22:55 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 septembre 2025 à 23:17 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 septembre 2025 à 23:24 UTCresolved

   This incident has been resolved.

1. 14 juillet 2025 à 19:30 UTCinvestigating

   Mapbox navigation products are experiencing degraded ETAs and Traffic visualization. We are investigating the issue.

2. 15 juillet 2025 à 04:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 15 juillet 2025 à 06:01 UTCresolved

   This incident has been resolved.

1. 15 juillet 2025 à 16:24 UTCresolved

   Navigation services experienced an outage affecting our live traffic data. As a result, users might experience issues with navigation, including inaccuracies in ETA, routing recommendations, and the display of real-time traffic conditions such as congestion and incidents for approximately 1 hour. The issue has been resolved.

1. 3 juin 2025 à 02:07 UTCresolved

   On June 2, 2025, between approximately 19:05 and 22:30 UTC, an issue occurred preventing live speed and incident data from being served to Traffic Maps v1 and some customers using the Matrix API. This impacted services reliant on real-time traffic updates. Customers using Traffic Maps v1, experienced delayed live traffic updates. ETAs from the Matrix API provided during the incident period were based on traffic data from around 20:00 UTC, and did not reflect changes in traffic conditions until service restoration. This issue is now resolved and all services are restored.

1. 13 mai 2025 à 23:59 UTCinvestigating

   We are currently investigating this issue.

2. 14 mai 2025 à 00:54 UTCidentified

   Bottleneck has been identified. We are increasing the capacity of the Search Box system

3. 14 mai 2025 à 02:28 UTCmonitoring

   Latency Anomaly mitigation is in-place. Latency is back to normal.

4. 14 mai 2025 à 05:51 UTCmonitoring

   Another correction/Hot fix was applied to reduce the load.

5. 14 mai 2025 à 08:39 UTCresolved

   After last correction latency is back to normal. Incident report will be shared soon.

1. 13 mars 2025 à 12:40 UTCinvestigating

   We are investigating increased error rates and latency on our vector tile endpoints.

2. 13 mars 2025 à 12:43 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 mars 2025 à 16:21 UTCinvestigating

   We are continuing to investigate and remediate this issue

4. 13 mars 2025 à 21:06 UTCmonitoring

   The issue has been successfully mitigated. Our team is actively monitoring the service to ensure optimal performance.

5. 13 mars 2025 à 23:24 UTCmonitoring

   Service remains stable, we'll continue to monitor overnight.

6. 14 mars 2025 à 12:33 UTCresolved

   This incident has been resolved.

1. 31 janvier 2025 à 16:44 UTCresolved

   In rare cases, the sporadic false road closures might potentially degrade the navigation experience causing unnecessary detours. The fix was delivered on Jan 30th.

1. 9 janvier 2025 à 18:37 UTCidentified

   We are investigating an issue with the mapbox.mapbox-traffic-v1 tileset. We have identified the root cause and are working on resolving.

2. 9 janvier 2025 à 23:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 10 janvier 2025 à 02:16 UTCresolved

   This incident has been resolved.

1. 10 décembre 2024 à 17:37 UTCidentified

   We are experiencing delays in delivering typical Mapbox Traffic Data. We have implemented a fix and are working to resolve.

2. 10 décembre 2024 à 17:37 UTCidentified

   We are continuing to work on a fix for this issue.

3. 17 décembre 2024 à 22:08 UTCresolved

   This incident has been resolved.

1. 19 septembre 2024 à 15:56 UTCresolved

   Navigation services experienced an outage affecting our live traffic data. As a result, users might experience issues with navigation, including inaccuracies in ETA, routing recommendations, and the display of real-time traffic conditions such as congestion and incidents for approximately 1 hour. The issue has been resolved.