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    Historique des pannes de Marvel

    39 Marvel incidents · juin 2015 — official updates, affected components, duration and resolution details.

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    Design Tool storage intermittent failures

    Début 7 août 2024 à 10:34 UTC · 4d 22h

    OutageIncident majeur
    Composants affectés
    Design Tool
    1. 7 août 2024 à 10:34 UTCinvestigating

      Our design tool storage system is experiencing intermittent failures that we are currently investigating.

    2. 7 août 2024 à 10:42 UTCinvestigating

      We are continuing to investigate this issue.

    3. 7 août 2024 à 15:04 UTCmonitoring

      A fix has been implemented and we are monitoring results.

    4. 8 août 2024 à 16:54 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 12 août 2024 à 08:54 UTCresolved

      Our infrastructure has been upgraded and monitoring has ensured that we are experiencing no more intermittent errors on our design tool storage systems.

    Outage of backend system supporting Marvel

    Début 20 février 2024 à 11:02 UTC · 3h 19m

    OutageIncident majeur
    Composants affectés
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 20 février 2024 à 11:02 UTCinvestigating

      We are currently investigating this issue.

    2. 20 février 2024 à 11:43 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 20 février 2024 à 11:44 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 20 février 2024 à 13:10 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 20 février 2024 à 14:21 UTCresolved

      Due to a problem with a subsystem responsible for our processing queues we were unable to serve the application. We have failed over to an alternate system and all systems are now operational.

    Infrastructure Outage

    Début 6 juin 2023 à 15:20 UTC · 24m

    OutageIncident critique
    Composants affectés
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 6 juin 2023 à 15:20 UTCinvestigating

      We are currently investigating this issue. Google's infrastructure is potentially having issues with networking and load balancing affecting our service.

    2. 6 juin 2023 à 15:36 UTCidentified

      Confirmed issue with Google's infrastructure.

    3. 6 juin 2023 à 15:38 UTCidentified

      Traffic beginning to hit Marvel's database again. We are monitoring the situation.

    4. 6 juin 2023 à 15:44 UTCresolved

      Marvel is operational again. We will continue to monitor the situation.

    DNS Failure

    Début 19 février 2023 à 00:23 UTC · 37m

    Pending
    Composants affectés
    Design syncProject EditorPrototypesGraphQL Platform APIDesign Tool
    1. 19 février 2023 à 00:23 UTCinvestigating

      We are currently investigating this issue.

    2. 19 février 2023 à 01:00 UTCresolved

      This incident has been resolved.

    Parts of the service are not responding

    Début 14 décembre 2022 à 12:10 UTC · 6m

    IssuesIncident mineur
    Composants affectés
    Sketch pluginProject EditorPrototypesGraphQL Platform API
    1. 14 décembre 2022 à 12:10 UTCinvestigating

      We are currently investigating an issue where prototypes and some parts of the system are not responding.

    2. 14 décembre 2022 à 12:15 UTCresolved

      The incident has been resolved.

    Marvel web app is experiencing intermittent outages

    Début 3 décembre 2022 à 01:24 UTC · 43m

    Pending
    Composants affectés
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 3 décembre 2022 à 01:24 UTCinvestigating

      We are currently investigating this issue.

    2. 3 décembre 2022 à 02:07 UTCinvestigating

      We are continuing to investigate this issue.

    3. 3 décembre 2022 à 02:07 UTCresolved

      This incident has been resolved.

    Infrastructure Issue

    Début 29 avril 2022 à 06:44 UTC · 57m

    OutageIncident critique
    Composants affectés
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 29 avril 2022 à 06:44 UTCinvestigating

      We are currently investigating this issue.

    2. 29 avril 2022 à 07:03 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 29 avril 2022 à 07:06 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 29 avril 2022 à 07:41 UTCresolved

      This incident has been resolved.

    Marvel backend update failure

    Début 13 avril 2022 à 10:21 UTC · 2h 51m

    OutageIncident critique
    Composants affectés
    Project EditorPrototypesBillingDesign Tool
    1. 13 avril 2022 à 10:21 UTCinvestigating

      We are currently investigating an issue where a code deploy has disabled our frontend site from functioning.

    2. 13 avril 2022 à 10:27 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 13 avril 2022 à 10:37 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 13 avril 2022 à 13:12 UTCresolved

      This incident has been resolved.

    Partial outage due to cache server issue

    Début 21 septembre 2021 à 06:30 UTC · 14m

    IssuesIncident mineur
    Composants affectés
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 21 septembre 2021 à 06:30 UTCinvestigating

      We are currently investigating this issue.

    2. 21 septembre 2021 à 06:33 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. 21 septembre 2021 à 06:44 UTCresolved

      This incident has been resolved.

    Design API backend Issue

    Début 21 juillet 2021 à 16:40 UTC · 3h 58m

    OutageIncident majeur
    Composants affectés
    Sketch pluginDesign syncDesign Tool
    1. 21 juillet 2021 à 16:40 UTCinvestigating

      We are currently investigating this issue.

    2. 21 juillet 2021 à 19:19 UTCinvestigating

      We are continuing to investigate an issue with a third party data provider which is impacting on new design documents being created. Document retrieval and some updates are still working. We are working with the provider to identify the source of the issue and solve it as soon as possible.

    3. 21 juillet 2021 à 20:14 UTCidentified

      Our provider has identified the source of the issue and is attempting a fix. New designs are now available to be created again, with updates and document fetches also now fully available. We will continue to monitor the issue.

    4. 21 juillet 2021 à 20:24 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. 21 juillet 2021 à 20:37 UTCresolved

      This incident has been resolved.

    CDN hosting service experiencing issues

    Début 8 juin 2021 à 09:58 UTC · 3h 56m

    IssuesIncident mineur
    Composants affectés
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 8 juin 2021 à 09:58 UTCinvestigating

      We are currently investigating an issue with our edge content network having a failure. Our service is currently unavailable at this time

    2. 8 juin 2021 à 10:27 UTCinvestigating

      The outage is affecting specific locations where Fastly is down. We are still able to host to a number of countries globally.

    3. 8 juin 2021 à 10:46 UTCmonitoring

      Our CDN provider appears to be addressing the issue and we are seeing some of the service reappear in different locations.

    4. 8 juin 2021 à 11:19 UTCmonitoring

      We are continuing to monitor for any further issues.

    5. 8 juin 2021 à 13:54 UTCresolved

      This incident has been resolved.

    Issue with application servers: http 503

    Début 24 mai 2021 à 13:28 UTC · 3m

    OutageIncident critique
    Composants affectés
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 24 mai 2021 à 13:28 UTCinvestigating

      We are currently investigating the issue and will update you as soon as we can.

    2. 24 mai 2021 à 13:31 UTCinvestigating

      We are continuing to investigate this issue.

    3. 24 mai 2021 à 13:32 UTCresolved

      Incident resolved

    Unsplash API integration failure

    Début 10 mars 2021 à 15:59 UTC · 3h 24m

    OutageIncident majeur
    Composants affectés
    Design Tool
    1. 10 mars 2021 à 15:59 UTCinvestigating

      We are currently investigating an issue with our Unsplash Image API integration which is failing to load images added to a design in our design tool.

    2. 10 mars 2021 à 16:48 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 10 mars 2021 à 18:45 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 10 mars 2021 à 19:23 UTCresolved

      This incident has been resolved.

    Issue serving Design tool, Sketch and Handoff

    Début 19 janvier 2021 à 11:12 UTC · 31m

    OutageIncident critique
    Composants affectés
    Sketch pluginDesign syncDesign Tool
    1. 19 janvier 2021 à 11:12 UTCidentified

      We are currently fixing an issue that affects the Design Tool, Sketch and Handoff. These features are currently offline.

    2. 19 janvier 2021 à 11:42 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 janvier 2021 à 11:43 UTCresolved

      Fixed, but we will continue to monitor.

    Global CDN disruption

    Début 12 janvier 2021 à 15:59 UTC · 57m

    IssuesIncident mineur
    Composants affectés
    BlogSketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 12 janvier 2021 à 15:59 UTCinvestigating

      Our CDN provider Fastly is experiencing some issues https://status.fastly.com/incidents/1rbr326kjsmt

    2. 12 janvier 2021 à 16:53 UTCmonitoring

      Fastly has a fix out and they are monitoring.

    3. 12 janvier 2021 à 16:55 UTCresolved

      This incident has been resolved.

    Degraded operations due to Google service outage.

    Début 14 décembre 2020 à 12:24 UTC · 3h 29m

    IssuesIncident mineur
    Composants affectés
    Sketch pluginDesign syncProject EditorPrototypesBillingGraphQL Platform APIDesign Tool
    1. 14 décembre 2020 à 12:24 UTCinvestigating

      We are currently investigating this issue.

    2. 14 décembre 2020 à 12:47 UTCmonitoring

      Google appear to have stabilised their performance issues and the service appears to be back to normal operation, we will continue monitoring to ensure everything is working correctly.

    3. 14 décembre 2020 à 15:53 UTCresolved

      This incident was Google related and appears resolved their end.

    Backend sync queues degraded

    Début 30 novembre 2020 à 13:17 UTC · 3h 56m

    IssuesIncident mineur
    Composants affectés
    Design syncPrototypesGraphQL Platform APIDesign Tool
    1. 30 novembre 2020 à 13:17 UTCinvestigating

      We are currently investigating this issue.

    2. 30 novembre 2020 à 13:51 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 30 novembre 2020 à 14:39 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 30 novembre 2020 à 17:13 UTCresolved

      This incident has been resolved.

    Backend failure on hosting service

    Début 28 août 2020 à 11:10 UTC · 3h 33m

    IssuesIncident mineur
    Composants affectés
    Blog
    1. 28 août 2020 à 11:10 UTCinvestigating

      We are currently investigating this issue.

    2. 28 août 2020 à 12:08 UTCidentified

      The issue with the blog not loading is localised so far to locations in the UK, specifically London. We are working with our hosting provider to solve the issue.

    3. 28 août 2020 à 12:08 UTCidentified

      We are continuing to work on a fix for this issue.

    4. 28 août 2020 à 14:43 UTCresolved

      This incident has been resolved.

    Images not loading for some customers - Image Hosting Provider

    Début 11 août 2020 à 07:00 UTC · 0m

    IssuesIncident mineur
    1. 13 août 2020 à 17:44 UTCresolved

      An SSL network error prevented certain customers from being able to see images on the platform. This issue was affecting customers utilising internal network proxies which prevented the images from loading due to an SSL Protocol error. All of our images are hosted via our CDN system Fast.ly. We altered the Fastly system to force TLS and HSTS security headers for all clients requesting image URLs and it solved the issue. We are still investigating the root cause of why this suddenly occurred as no configuration was changed or altered in the Fast.ly hosting system. We will be working to determine further with Fastly and our customers to determine the specific conditions leading to the error occurring.

    Design API Node Failure

    Début 14 juin 2020 à 20:18 UTC · 3h 8m

    IssuesIncident mineur
    Composants affectés
    Design syncDesign Tool
    1. 14 juin 2020 à 20:18 UTCinvestigating

      We are currently investigating this issue.

    2. 14 juin 2020 à 20:33 UTCidentified

      The issue has been identified and a fix is being implemented.

    3. 14 juin 2020 à 22:54 UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. 14 juin 2020 à 23:25 UTCresolved

      This incident has been resolved.