Historique des pannes de Miovision

1. 24 août 2026 à 19:56 UTCinvestigating

   Nous rencontrons un problème où les utilisateurs ne sont pas en mesure d'ajouter des zones de détection à la carte dans la configuration d'Intersection. Notre équipe a identifié la cause et travaille sur une solution permanente. Veuillez noter que la détection en direct et la télémétrie ne sont pas touchées par ce problème. Nous vous remercions de votre patience.

2. 24 août 2026 à 19:56 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 25 août 2026 à 13:13 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juillet 2026 à 15:28 UTCinvestigating

   Nous enquêtons actuellement sur un problème, les organisations n'étant pas en mesure d'accéder aux applications liées aux STI dans Miovision One. Ces applications comprennent: Aperçu du réseau -Surveillance intersectionnelle - Détection - Rendement - Adaptatif -Surveillance continue de la sécurité Nous travaillons activement à la restauration de ces pages et fournirons une mise à jour dès que possible. Nos apologies pour tout inconvénient que cela a causé et merci pour votre patience.

2. 9 juillet 2026 à 16:14 UTCmonitoring

   Nous avons mis en place un correctif et les utilisateurs devraient pouvoir accéder aux applications STI dans Miovision One. Nous continuerons de surveiller la situation et fournirons des mises à jour au besoin.

3. 10 juillet 2026 à 10:44 UTCresolved

   L'incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 25 juin 2026 à 17:19 UTCinvestigating

   Nous enquêtons actuellement sur un problème où certains utilisateurs connaissent des temps de charge plus longs que prévu dans Miovison One. Nous vous remercions de votre patience afin d'y parvenir le plus rapidement possible.

2. 25 juin 2026 à 17:53 UTCmonitoring

   Les temps de charge se sont améliorés pour Miovision One et nous continuerons à surveiller la situation.

3. 26 juin 2026 à 12:56 UTCinvestigating

   Nous avons remarqué que les temps de chargement ont augmenté une fois de plus pour Miovision One et que les pages s'arrêtent parfois. Nous poursuivons nos recherches et fournirons une mise à jour dès que possible. Merci de votre patience.

4. 1 juillet 2026 à 15:54 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juin 2026 à 19:18 UTCinvestigating

   We are currently aware of an issue affecting some analytics dashboards in Miovision One.  Users may see an "An error has occurred" message when opening certain reports. Affected features include: Mobility Reports Safety (Safety Conflicts and Safety Conflicts with Phase) Opticom EVP Analytics The issue is intermittent, so the error may appear and disappear on its own.  We are actively seeking to resolve the situation and will provide updates as more information becomes available.

2. 22 juin 2026 à 19:55 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 juin 2026 à 21:10 UTCmonitoring

   Functionality has been restored to Miovision One and we will continue to monitor.

4. 23 juin 2026 à 10:50 UTCresolved

   This incident has been resolved.

1. 25 mai 2026 à 16:16 UTCidentified

   Our Engineering teams are currently investigating a technical issue impacting Miovision One organizations. We have identified a disruption where pedestrian data is temporarily unavailable or failing to generate within Mobility Reports. This issue appears to be strictly isolated to pedestrian metrics within Mobility Reports. Vehicle data, telemetry, and all other live platform features continue to operate normally. We are actively working to isolate the root cause and restore the data flow. We appreciate your patience as we investigate this issue. We will provide further updates on this page as additional information as it becomes available. Best regards, Miovision Customer Support Team

2. 25 mai 2026 à 20:23 UTCmonitoring

   Our Engineering teams have corrected an issue where pedestrian data was temporarily unavailable in Mobility Reports. We are currently monitoring to ensure the fix remains stable, and that no further problems occur. Thank you for your patience. Best regards, Miovision Customer Support Team

3. 26 mai 2026 à 14:50 UTCresolved

   This incident has been resolved and users can now access the pedestrian metrics within Mobility Reports.

1. 1 mai 2026 à 12:20 UTCinvestigating

   We are currently investigating an issue with submitting new Onboard ATRs in Miovision One. We will keep you updated on our progress and provide you with more information as soon as it becomes available. Please note that existing studies are not impacted and reports can be generated from those studies. Thank you

2. 2 mai 2026 à 16:05 UTCmonitoring

   A fix has been implemented and we will continue to monitor

3. 13 mai 2026 à 13:46 UTCmonitoring

   This incident has been resolved.

4. 25 mai 2026 à 16:37 UTCresolved

   This incident has been resolved.

1. 30 avril 2026 à 20:32 UTCinvestigating

   Dear valued customer, We have identified an issue with generating reports for Onboard studies in Miovision Ones Study App. We are actively working on resolving the issue and will provide an update as soon as we can. Thank you for your patience.

2. 1 mai 2026 à 11:15 UTCresolved

   A fix has been implemented and users should be able to generate reports.

1. 21 avril 2026 à 20:26 UTCinvestigating

   Dear Valued Customers, We are currently investigating an issue with Excel reports generated from Miovision One Onboard studies (both Onboard ATRs and Onboard Pathways). We are actively investigating the root cause and are working diligently toward a resolution. In the meantime, we recommend using the CSV version of the reports as those are generating correctly. Please continue to monitor this page for further updates. We appreciate your patience and continued support.

2. 21 avril 2026 à 21:16 UTCresolved

   A fix has been implemented and users should now be able to download new files from Miovision One and successfully open them in Excel.

1. 8 avril 2026 à 16:08 UTCinvestigating

   Dear Valued Customers, When accessing Mobility Reports in Miovision One, users may encounter error messages when attempting to view data. We are actively investigating the root cause and are working diligently toward a resolution. Please continue to monitor this page for further updates. We appreciate your patience and continued support.

2. 8 avril 2026 à 17:58 UTCmonitoring

   We have implemented a fix and users can now load the Mobility Report data. We will continue to monitor and will provide further updates if needed. Thank you.

3. 9 avril 2026 à 11:17 UTCresolved

   This incident has been resolved.

1. 10 mars 2026 à 21:29 UTCinvestigating

   Some customers may be experiencing connectivity issues with CoreDCM or SmartLink devices. These issues may result in an inability to view video or telemetry data, or difficulty making configuration updates at an intersection. Please note that not all devices are affected. Our team is actively investigating the issue and working to resolve it as quickly as possible. We understand the importance of reliable connectivity and will provide updates as soon as more information becomes available. Thank you for your patience and for continuing to trust our services. Best regards, Miovision Customer Support Team

2. 11 mars 2026 à 21:39 UTCmonitoring

   We are pleased to inform you that the technical issue impacting device connectivity has been resolved. Our team is closely monitoring the situation to ensure service remains stable. We appreciate your patience throughout this incident. Should you encounter any further issues or have questions, please don't hesitate to reach out to our Customer Support team. Thank you for your continued trust. Best regards, Miovision Customer Support Team

3. 16 mars 2026 à 21:09 UTCresolved

   This incident has been resolved.

1. 5 mars 2026 à 19:44 UTCinvestigating

   Dear Valued Customers, We want to inform you that our Engineering teams are investigating a technical issue where some sections may not be available in Miovision One. Currently affected are: Detection Configuration Video Network Settings Rest assured, we will keep you updated on our progress and provide you with more information as soon as it becomes available. Thank you for your continued trust in our services. Best regards, Miovision Customer Support Team

2. 6 mars 2026 à 12:58 UTCmonitoring

   Dear Valued Customers, All affected menu items have now been restored in Miovision One. We will continue to closely monitor performance and provide updates on the status page as needed. We apologize for any inconvenience this issue may have caused. Best regards, Miovision Customer Support Team

3. 8 avril 2026 à 15:57 UTCresolved

   This incident has been resolved.

1. 2 mars 2026 à 23:46 UTCinvestigating

   Dear Valued Customers, We want to inform you that our Engineering teams are investigating a technical issue where some sections may not be available in Miovision One. Currently affected are: Detection Configuration Video Network Settings Rest assured, we will keep you updated on our progress and provide you with more information as soon as it becomes available. Thank you for your continued trust in our services. Best regards, Miovision Customer Support Team

2. 3 mars 2026 à 14:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 mars 2026 à 18:43 UTCresolved

   This issues has been resolved and users should be able to access Detection Configuration, Video and Network Settings in Miovision One.

1. 27 février 2026 à 15:15 UTCinvestigating

   Dear Valued Customers, You may experience issues with the Mobility Report dashboards not loading as expected. Separately, users of the Continuous Safety Monitoring report type may notice that Diagnostics and Conflict Trends are not populating correctly. Our team is actively investigating and working toward a resolution. We apologize for any inconvenience this may cause and appreciate your patience. Please continue to monitor this page for further updates.

2. 27 février 2026 à 21:37 UTCmonitoring

   Dear Valued Customers, Mobility Report dashboards and Continuous Safety Monitoring Diagnostics and Conflict Trends are now populating correctly. Our team has identified and resolved the issue, and we are currently monitoring the system for stability. We apologize for any inconvenience this may have caused and appreciate your patience.

3. 5 mars 2026 à 19:38 UTCresolved

   This incident has been resolved.

1. 19 février 2026 à 15:14 UTCinvestigating

   Dear Valued Customers, You may notice that certain workspace tabs are currently unavailable in Miovision One. The affected tabs include: Network Settings (My Network) Configuration (Detection) Video Monitoring (Intersection Monitoring) Our team is actively investigating the issue and working diligently to restore full functionality as quickly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your patience. Please continue to monitor this page for further update

2. 19 février 2026 à 15:53 UTCmonitoring

   Dear Valued Customers, The fix has been successfully deployed, and all affected page functionality has been fully restored. We will continue to monitor the situation closely to ensure ongoing stability. We sincerely appreciate your patience and continued support.

3. 20 février 2026 à 15:35 UTCresolved

   The issue has been resolved and we have confirmed functionality has been restored.

1. 13 février 2026 à 17:48 UTCinvestigating

   Dear Valued Customers, We have identified that the Studies App icon/link is currently missing from the left hand menu of Miovision One. This prevents users from performing new Onboard ATR and Onboard Pathway studies or accessing data for past studies. We are currently investigating this issue and will work on restoring functionality as soon as possible. Please continue to monitor this page for further updates.

2. 13 février 2026 à 20:40 UTCinvestigating

   We are continuing to investigate the issue with accessing the Study App in Miovision One from the side menu. In the meantime, users can navigate directly to the webpage by using this URL: https://miovision.one/studies/ Thank you for your patience while we continue to investigate.

3. 13 février 2026 à 21:09 UTCresolved

   We have re-enabled the Study App and users can now access that page via the left hand menu. Thank you for your patience.

1. 5 février 2026 à 16:54 UTCinvestigating

   Dear Valued Customers, We are currently experiencing an outage with the snapshot functionality for video detection configuration. For new configurations, users may encounter a broken image warning.  If a user attempts to modify an existing configuration, they may encounter a black image. We apologize for the inconvenience and are diligently working toward a resolution.   Please continue to monitor this page for further updates.

2. 5 février 2026 à 19:35 UTCinvestigating

   We are continuing to investigate this issue. Thank you for your patience while we work on a resolution.

3. 5 février 2026 à 21:37 UTCinvestigating

   We are continuing to investigate this issue.

4. 5 février 2026 à 21:46 UTCinvestigating

   Dear Valued Customers, Users may also experience increased latency in Miovision One. We apologize for the inconvenience and are diligently working toward a resolution. Please continue to monitor this page for further updates.

5. 6 février 2026 à 01:43 UTCmonitoring

   Dear Valued Customers, A fix has been deployed, and video detection configuration snapshots are now loading as expected in Miovision One. Page latency has also been improved. We will continue to closely monitor Miovision One performance. Thank you for your patience, and we apologize for any inconvenience this may have caused.

6. 9 février 2026 à 15:04 UTCresolved

   This incident has been resolved.

1. 16 décembre 2025 à 19:30 UTCinvestigating

   Dear Valued Customers, Miovision One is currently experiencing an outage. Our team is diligently investigating the root cause and working towards a resolution. Please continue to monitor this page for further updates. We apologize for the inconvenience.

2. 16 décembre 2025 à 21:01 UTCmonitoring

   We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. Our systems are now stable, and we are closely monitoring the situation to ensure everything remains running smoothly. We appreciate your patience and understanding throughout this incident, and we are committed to providing you with a reliable and uninterrupted experience. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our Customer Support team. Thank you for your continued trust in our services. Best regards, Miovision Customer Support Team

3. 17 décembre 2025 à 16:24 UTCresolved

   This incident has been resolved.

1. 6 novembre 2025 à 17:49 UTCinvestigating

   We are currently investigating an issue where some users are experiencing difficulty loading the Intersection Monitoring, Detection Configuration and Device pages. We thank you for your patience as we investigate this with the highest priority.

2. 6 novembre 2025 à 17:52 UTCinvestigating

   We are continuing to investigate this issue.

3. 6 novembre 2025 à 21:05 UTCmonitoring

   We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. Our systems are now stable, and we are closely monitoring the situation to ensure everything remains running smoothly. We appreciate your patience and understanding throughout this incident, and we are committed to providing you with a reliable and uninterrupted experience. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our Customer Support team. Thank you for your continued trust in our services. Best regards, Miovision Customer Support Team

4. 7 novembre 2025 à 16:59 UTCresolved

   We are pleased to inform you that our Engineering teams have successfully addressed the technical issue that was impacting our services. We have been monitoring the fix since yesterday and have determined that all affected services are fully operational. Should you encounter any further issues or have any questions, please don't hesitate to reach out to our Customer Support team. Thank you for your continued trust in our services. Best regards, Miovision Customer Support Team

1. 22 octobre 2025 à 12:14 UTCinvestigating

   We’re currently experiencing a disruption in Hi-Res data collection affecting several Traffop-connected sites. This began around Monday at 12:00 AM and may be related to the recent AWS outage. We're actively investigating and will provide updates as soon as possible. Thank you for your patience and understanding.

2. 22 octobre 2025 à 17:09 UTCmonitoring

   Dear Valued Customers, A fix has been implemented and we are seeing Hi-Res data populate. Please note that there is currently a backlog of data that is being processed so you may see partially restored data for the time being. Based on our current progress, we expect data to be fully restored by 8 am EDT on Thursday October 23rd but we will continue to monitor the situation and will provide more updates if needed. Thank you for your patience.

3. 23 octobre 2025 à 18:23 UTCmonitoring

   We are still processing the backlog of Hi-Res data as it has taken longer than expected. The previous 2-3 days worth of historical data should be available for viewing and we are making progress with the older data. At the current pace, we estimate that the data will be fully restored by Friday morning but we will continue to provide updates as needed. Thank you.

4. 27 octobre 2025 à 14:30 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 15:10 UTCinvestigating

   Dear Valued Customers, Amazon Web Services (AWS), a key service provider for Miovision One and Traffic Data Online, recently experienced a widespread outage. While AWS has indicated that the issue is largely resolved, we are still seeing some lingering impacts across our platforms. At the moment, Miovision One is unreachable. We will continue monitor performance and updates from AWS. Please continue to monitor this page for real-time updates. We appreciate your patience and continued support as we work through this issue. Sincerely, The Miovision Team.

2. 20 octobre 2025 à 16:23 UTCinvestigating

   We are continuing to investigate this issue.

3. 20 octobre 2025 à 17:20 UTCidentified

   Dear Valued Customers, We are continuing to monitor the Amazon Web Services (AWS) outage. At this time, the Miovision One website is fully unreachable and users cannot access the site. Opticom - We’re seeing intermittent messages coming into our AWS MQTT broker from modems for both EVP and TSP, resulting in intermittent Priority and Pre-emption requests going out to intersections. Core ITS - All devices remain connected to IoT. Telemetry ingest from devices appears unaffected but we are still monitoring. Traffic Data Online - Users should still be able to access the TDO website and access existing data but new studies Onboard Processing and video study uploading may be impacted. Amazon is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we will do our best to restore Miovision websites and services as soon as possible. We appreciate your patience and continued support as we work through this situation. Thank you

4. 20 octobre 2025 à 22:31 UTCidentified

   Functionality to Miovision One has been restored and users can now access that website. We are continuing to monitor that website. We are still experiencing issues with uploading studies on the Traffic Data Online (TDO) website. Studies that were in the middle of uploading during the outage have failed and you will most likely need to restart the upload process on your end once we've confirmed the uploading services are fully operational. We will provide an update on TDO as soon as we can. Than you for your patience.

5. 21 octobre 2025 à 19:06 UTCidentified

   Dear Valued Customers, Video study uploading in Traffic Data Online has been restored. If you see a study in the "Upload Failed" state on the Add video page, please resume the upload by clicking the resume link. More information about resuming uploads in TDO can be found here: https://help.miovision.com/s/article/Resume-an-Upload?language=en_US Please note that Onboard study processing in both TDO and Miovision One are still experiencing difficulties with studies completing. We are still working on resolving this and will provide further updates as soon as we can. Sincerely, The Miovision Team.

6. 23 octobre 2025 à 18:45 UTCresolved

   Services have been restored for Miovision One and Traffic Data Online.