Historique des pannes de Moveworks

1. 11 août 2026 à 17:45 UTCmonitoring

   We identified an issue affecting multiple customers where approval requests were processed successfully, but users encountered a “You don’t have access to the request” error when retrieving the updated record. Engineering has deployed a fix and is currently monitoring the system to ensure stability. We will share additional updates as they become available.

2. 12 août 2026 à 14:38 UTCresolved

   This incident has been resolved.

1. 10 août 2026 à 13:41 UTCidentified

   Nous avons identifié des défaillances d'authentification affectant les intégrations SharePoint Online qui utilisent l'authentification Microsoft App Store, suite à la déprécation de la méthode d'authentification ACS. Par conséquent, l'ingestion de connaissances SharePoint en héritage échouera pour les clients touchés. Comme solution de rechange immédiate, veuillez suivre le guide d'inscription de l'application SharePoint Online Azure. https://docs.moveworks.com/service-management/access-requirements/knowledge-base-systems/sharepoint-online-access-requirements-new-1#1-configure-azure-app-registration Engineering travaille sur une mise à jour basée sur JWT pour l'authentification Microsoft App Store. Nous partagerons d'autres mises à jour dès qu'elles seront disponibles.

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1. 10 août 2026 à 12:46 UTCinvestigating

   Our documentation site is currently down; we are working with the vendor to get it back up and running. We sincerely apologise for the inconvenience in the meantime.

2. 10 août 2026 à 12:53 UTCmonitoring

   The fix has been implemented, the site is loading fine now, and we are continuing to monitor it.

3. 10 août 2026 à 17:33 UTCresolved

   This incident has been resolved.

1. 7 août 2026 à 11:57 UTCresolved

   Nous avons relevé un problème avec les enquêtes du CSAT qui ne se déroulent pas pendant la semaine mentionnée. Nous avons identifié le problème et l'avons corrigé; les CSAT ultérieurs devraient fonctionner comme d'habitude. Nous nous excusons sincèrement pour le désagrément causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 juillet 2026 à 18:26 UTCinvestigating

   Nous enquêtons sur les rapports de fausses alertes concernant l'expiration des titres de connexion dans plusieurs instances client. Ce qui se passe : Certains clients reçoivent des notifications selon lesquelles leurs identifiants de connecteur ont expiré ou sont invalides. Notre enquête confirme que les connecteurs concernés fonctionnent normalement et avec succès. Impact: Aucun impact sur le service. Tous les connecteurs fonctionnent normalement et authentifient avec succès. Les alertes déclenchées sont de faux positifs en raison d'un problème de moteur en cours. Ce que nous faisons : Notre équipe d'ingénieurs étudie et travaille activement sur une résolution. Ce que vous devez faire: Si vous voyez une alerte d'expiration des certificats de connecteur, veuillez faire un appel API en utilisant le connecteur dans API Playground pour valider vos identifiants. Si vous recevez une réponse réussie, vos identifiants de connecteur fonctionnent bien et aucune action n'est requise. Nous vous aviserons quand cela sera réglé. Nous nous excusons pour la confusion. Merci de votre patience.

2. 5 août 2026 à 22:15 UTCresolved

   This incident has been resolved.

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1. 7 juillet 2026 à 15:39 UTCinvestigating

   We're aware of an issue affecting Moveworks Setup where logs are currently not loading, and our team is actively investigating. We apologize for the inconvenience. Impacted Region: US

2. 7 juillet 2026 à 16:17 UTCresolved

   Our engineering team has resolved the issue. Logs in Moveworks Setup are now loading as expected. Thank you for your patience, and apologies again for the inconvenience.

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1. 26 juin 2026 à 18:09 UTCidentified

   We have identified an issue affecting the testing of compound actions in Agent Studio, where users may see a "Failed to process custom action" error. A fix is currently being deployed. This issue is limited to the testing experience only — compound actions already running in the assistant are not affected. We'll share another update once the fix has been rolled out and verified.

2. 26 juin 2026 à 18:29 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 juin 2026 à 20:03 UTCresolved

   This incident has been resolved

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1. 23 juin 2026 à 09:15 UTCidentified

   Permissions ingestion has been failing for Unily connectors. This is due to Unily deprecating their Permissions API, we are working with them to find a way forward. We will keep you posted on the progress. Until then, the newly added or updated permissions won't be ingested. We sincerely apologise for the inconvenience caused.

2. 23 juin 2026 à 17:52 UTCidentified

   Unily has confirmed a fix is being packaged. Once it's available, customers will need to upgrade to the patched version. We encourage impacted customers to reach out to Unily directly, and we'll share more details as we have them.

3. 12 août 2026 à 14:38 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juin 2026 à 17:15 UTCidentified

   We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.

2. 22 juin 2026 à 18:59 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 23 juin 2026 à 09:49 UTCmonitoring

   The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.

4. 23 juin 2026 à 16:51 UTCresolved

   The fix has been rolled out for all impacted customers and this incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 juin 2026 à 12:57 UTCidentified

   We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.

2. 18 juin 2026 à 12:58 UTCidentified

   We are continuing to work on a fix for this issue.

3. 18 juin 2026 à 15:21 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 juin 2026 à 20:31 UTCresolved

   This incident has been resolved.

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1. 11 juin 2026 à 02:31 UTCresolved

   On June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour. We apologize for the impact to your experience.

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1. 9 juin 2026 à 13:03 UTCinvestigating

   We are currently investigating an issue that is preventing users from accessing the My Moveworks Portal. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as our investigation progresses.

2. 9 juin 2026 à 13:27 UTCidentified

   We have identified the issue and are currently working on deploying a fix. We will provide another update once the fix has been applied.

3. 9 juin 2026 à 13:34 UTCmonitoring

   We have successfully applied a fix and confirmed that the My Moveworks Portal is loading as expected. We will continue to monitor to ensure full stability is maintained. Thank you for your patience.

4. 9 juin 2026 à 14:52 UTCresolved

   This incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 juin 2026 à 13:08 UTCinvestigating

   We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.

2. 5 juin 2026 à 13:32 UTCidentified

   We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.

3. 5 juin 2026 à 14:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 5 juin 2026 à 14:59 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 mai 2026 à 12:38 UTCresolved

   The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.

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1. 20 mai 2026 à 12:28 UTCidentified

   We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress. We apologise for the inconvenience caused and appreciate your patience in the meantime.

2. 20 mai 2026 à 14:06 UTCresolved

   We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.

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1. 19 mai 2026 à 16:42 UTCidentified

   We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.

2. 19 mai 2026 à 17:51 UTCidentified

   We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available.

3. 19 mai 2026 à 20:06 UTCresolved

   This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.

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1. 12 mai 2026 à 20:35 UTCidentified

   We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.

2. 12 mai 2026 à 20:55 UTCresolved

   This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.

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1. 22 avril 2026 à 16:43 UTCinvestigating

   We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.

2. 22 avril 2026 à 17:07 UTCidentified

   We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.

3. 22 avril 2026 à 17:44 UTCresolved

   We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.

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1. 24 mars 2026 à 16:45 UTCinvestigating

   We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.

2. 24 mars 2026 à 17:08 UTCinvestigating

   We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available

3. 24 mars 2026 à 17:27 UTCidentified

   Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available

4. 24 mars 2026 à 17:55 UTCidentified

   Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution.

5. 24 mars 2026 à 18:34 UTCidentified

   Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.

6. 24 mars 2026 à 19:02 UTCidentified

   Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.

7. 24 mars 2026 à 19:42 UTCmonitoring

   Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes.

8. 24 mars 2026 à 20:31 UTCresolved

   This incident has been resolved.

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1. 18 mars 2026 à 16:40 UTCidentified

   We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available

2. 18 mars 2026 à 17:08 UTCidentified

   We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.

3. 18 mars 2026 à 17:23 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 mars 2026 à 17:50 UTCresolved

   We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.

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