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    Historique des pannes de Mozilla Cloud

    6 Mozilla Cloud incidents · mars 2024 — official updates, affected components, duration and resolution details.

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    Relay Phone Masking Issue

    Début 19 septembre 2025 à 17:14 UTC · 2h 42m

    IssuesIncident mineur
    1. 19 septembre 2025 à 17:14 UTCinvestigating

      We are currently investigating an issue with phone masking.

    2. 19 septembre 2025 à 17:15 UTCinvestigating

      We are continuing to investigate this issue.

    3. 19 septembre 2025 à 19:56 UTCresolved

      This incident has been resolved.

    Monitor Unavailable

    Début 15 janvier 2025 à 19:42 UTC · 2h 41m

    OutageIncident majeur
    1. 15 janvier 2025 à 19:42 UTCinvestigating

      We are currently investigating this issue.

    2. 15 janvier 2025 à 22:22 UTCresolved

      This incident has been resolved.

    Phone Calls and Text Messages Not Working

    Début 2 janvier 2025 à 16:42 UTC · 3h 45m

    OutageIncident majeur
    1. 2 janvier 2025 à 16:42 UTCinvestigating

      We are currently experiencing issues affecting the following services: Receiving phone calls Receiving text messages Replying to text messages Our team is actively investigating the issue to restore these services as quickly as possible. We apologize for any inconvenience and appreciate your patience. Please check back here for updates.

    2. 2 janvier 2025 à 20:26 UTCresolved

      This incident has been resolved.

    Monitor Home Page Unavailable

    Début 4 décembre 2024 à 20:34 UTC · 19m

    Pending
    1. 4 décembre 2024 à 20:34 UTCinvestigating

      We are currently investigating the issue.

    2. 4 décembre 2024 à 20:53 UTCresolved

      This incident has been resolved.

    VPN Issue

    Début 19 novembre 2024 à 19:44 UTC · 3h 38m

    Pending
    Composants affectés
    Mozilla VPN
    1. 19 novembre 2024 à 19:44 UTCidentified

      We are currently monitoring an issue where some Mozilla VPN users are unable to access their subscriptions after signing in. Initial findings suggest the issue may be related to a recent update. We have rolled back the update and are monitoring its impact. Some users may still experience issues even after logging out and back in. Our teams are actively working on a resolution. We recommend affected users attempt logging out and back in as a potential workaround.

    2. 19 novembre 2024 à 19:44 UTCidentified

      We are continuing to work on a fix for this issue.

    3. 19 novembre 2024 à 23:22 UTCresolved

      This issue should now be resolved for the majority of customers. If you are still experiencing issues, please contact Mozilla Support for assistance.

    Relay Incident

    Début 28 mars 2024 à 16:13 UTC · 3h 22m

    OutageIncident majeur
    1. 28 mars 2024 à 16:13 UTCinvestigating

      We are currently investigating an issue with Relay.

    2. 28 mars 2024 à 19:35 UTCresolved

      This incident has been resolved.