Historique des pannes de Natterbox

1. 6 octobre 2026 à 14:23 UTCresolved

   5 octobre 2026 3:33PM BST Identifié - Nous enquêtons activement sur une question qui touche à la fois l'envoi et la réception des SMS. Notre équipe technique s'emploie à identifier la cause et à restaurer toute la fonctionnalité. Nous mettrons à jour notre page de statut avec plus de détails au fur et à mesure que notre enquête avance. 5 octobre, 2026 3:50PM BST Identification - La dégradation du service affecte actuellement les canaux numériques plus larges, y compris les SMS, WhatsApp et Web Chat. Notre équipe technique travaille activement au rétablissement d'un service normal. Nous mettrons à jour notre page de statut avec plus de détails au fur et à mesure que notre enquête avance. 5 octobre, 2026 5:27PM BST Surveillance - Une atténuation a été appliquée et tous les services de messagerie numérique sont actuellement opérationnels. Nous continuons à surveiller de près les performances de la plateforme pendant que notre équipe d'ingénierie finalise une résolution permanente. 6 octobre, 2026 3:23PM BST Résolue - Après une période de surveillance étroite, nous avons confirmé qu'il n'y a eu aucun autre incident, et l'incident est maintenant clos. Nous nous excusons de tout inconvénient que cela pourrait avoir causé. Veuillez contacter notre équipe d'assistance à la clientèle si vous rencontrez d'autres problèmes.

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1. 4 octobre 2026 à 11:08 UTCresolved

   3 octobre 2026 07:08PM BST Enquête - Suite à une mise à jour de Salesforce, certains clients peuvent rencontrer des appels échoués lorsqu'une politique de routage utilise le composant AI. Nous enquêtons actuellement et nous fournirons d'autres mises à jour dans la mesure du possible. 4 octobre 2026 12:08PM BST Résolue - La question doit maintenant être résolue. Veuillez contacter notre équipe de support si vous rencontrez encore des problèmes.

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1. 16 septembre 2026 à 14:42 UTCresolved

   16 septembre, 2026 10:07 AM BST Identification - Veuillez noter que Salesforce connaît actuellement un incident de service. Ce n'est pas un problème avec la plateforme Natterbox, mais comme nos services sont intégrés à Salesforce, Natterbox CTI (Computer Telephony Integration) peut être temporairement affecté pendant cette période. Ce que vous devez faire: Nous recommandons fortement que les clients surveillent directement la page d'état de Salesforce (https://status.salesforce.com) pour les mises à jour les plus immédiates concernant la récupération de leur plateforme. Prochaines mises à jour: Nous attendons activement d'autres mises à jour directement de Salesforce et mettrons à jour cette page d'état de Natterbox dès que de nouvelles informations seront disponibles. 16 septembre, 2026 10:51AM BST Identifié - L'équipe de soutien à la clientèle de Natterbox est également affectée de façon intermittente par cet incident de service Salesforce. Comme nos équipes internes sont actuellement incapables d'accéder de manière fiable aux dossiers de Salesforce et de nos comptes clients, veuillez vous attendre à des retards dans nos délais de réponse. Nous faisons tout notre possible pour vous aider à utiliser les workflows de repli, et nous apprécions votre patience et votre compréhension pendant que Salesforce travaille pour résoudre ce problème. 16 septembre, 2026 3:42PM BST Résolu - Salesforce a signalé qu'elle avait terminé le déploiement de ses mesures d'atténuation dans les autres cas touchés. Ils effectuent actuellement des redémarrages manuels sur toute instance restante qui n'a pas automatiquement récupéré. Bien que la grande majorité des services soient entièrement rétablis, Salesforce fait remarquer que certains clients dans des cas précis peuvent encore subir des retards résiduels ou des erreurs intermittentes. Veuillez continuer à surveiller la page d'état Salesforce pour les mises à jour spécifiques à votre instance. Si vous continuez à rencontrer des problèmes persistants de Natterbox CTI, n'hésitez pas à contacter notre équipe de support à la clientèle par le biais de nos canaux d'assistance standard.

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1. 1 juillet 2026 à 10:35 UTCresolved

   July 1, 2026 9:32AM BST Identified - We are currently investigating an issue that is causing service degradation with transcriptions. Our technical team is actively working to implement a fix. We will update our status page with further details as our investigation progresses. July 1, 2026 10:46AM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting transcriptions has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. July 1, 2026 11:35AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 25 juin 2026 à 12:03 UTCresolved

   June 25, 2026 12:03PM BST Identified - We are currently investigating an issue that is preventing customers from launching their Wallboards. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 25, 2026 12:33PM BST Monitoring - Our technical teams implemented the necessary measures to restore service, and the issue affecting Wallboards has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 25, 2026 1:03PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 22 juin 2026 à 08:40 UTCresolved

   June 20, 2026 7:08PM BST Identified - We are aware that a very small number of customers may have experienced issues with their Conversational AI agents today. These issues should now be resolved. If you are still experiencing problems, please do not hesitate to reach out to our support team, who will be happy to assist. We apologise for any inconvenience caused. June 22, 2026 9:40AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 juin 2026 à 11:39 UTCresolved

   June 11, 2026 11:07AM BST Identified - We are currently investigating an issue impacting Dial Lists, where users may experience records failing to progress after a call, statuses not updating, or the same record being presented to multiple agents simultaneously. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. June 11, 2026 12:08PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and all reported Dial List issues have been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. June 11, 2026 12:39PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 26 mai 2026 à 13:20 UTCresolved

   May 26, 2026 11:54AM BST Identified - We are currently investigating an issue preventing a number of customers from launching their CTI. Our technical teams have implemented the necessary measures to restore service. Please refresh the affected users CTI and clear cache, this should resolve the issue. If you continue to experience any issues, please contact the Natterbox Support Team. We will update our status page with further details as our investigation progresses. May 26, 2026 1:55PM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting CTI connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. May 26, 2026 2:20PM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 29 avril 2026 à 08:44 UTCresolved

   April 29, 2026 8:52AM BST Investigating - We are currently investigating an issue that is preventing a number of customers from launching their Webphones. Our technical team is actively working towards implementing a fix. We will update our status page with further details as our investigation progresses. April 29, 2026 9:09AM BST Monitoring - Our technical teams have implemented the necessary measures to restore service, and the issue affecting Webphone connectivity has been resolved. We will continue to monitor the platform closely and provide further updates. Please contact our Customer Support Team if you experience any further issues. April 29, 2026 9:44AM BST Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 18 mars 2026 à 17:40 UTCresolved

   March 18, 2026 12:28PM GMT Identified - We are aware of an issue where the Natterbox AI Advisor may fail to generate a complete analysis for some call transcripts. You may see a message indicating that "the provided transcript does not contain enough meaningful conversation," even for transcripts that are complete and valid. Rest assured, our engineering team has identified the cause and is deploying a fix to resolve the issue. We expect the situation to be fully resolved today and will post another update once the fix is in place. We sincerely apologise for any inconvenience this has caused and appreciate your patience. March 18, 2026 5:40PM GMT Resolved - Our technical team has implemented the necessary measures to restore service. All transcript analyses are successfully generating. Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue, and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.

1. 11 mars 2026 à 12:55 UTCresolved

   March 11, 2026 10:50AM GMT Monitoring - We are aware of an issue affecting some customers CTI functionality. This has since been resolved however we will continue to monitor the issue. If you continue to experience call connection issues, please reach out to Customer Support. March 11, 2026 12:55PM GMT Resolved - Following a period of close monitoring, we have confirmed there have been no further occurrences of the issue and the incident is now closed. We apologise for any inconvenience this may have caused. Please contact our Customer Support Team if you experience any further issues.