Historique des pannes de Nearpod

We are currently experiencing a service disruption due to an ongoing AWS outage impacting Nearpod systems. Our team is actively monitoring the situation and implementing mitigations to restore service as soon as possible. Thank you for your patience.

Our team is actively monitoring the situation and implementing mitigations to restore service as soon as possible. Thank you for your patience.

We are continuing to monitor signs of recovery in our host infrastructure.

Service has been restored and Nearpod is operational. We continue to monitor system performance closely to ensure stability.

Service has been fully restored following the earlier AWS outage. All Nearpod systems are now operational and stable. We will continue to monitor to ensure sustained performance. Thank you for your patience and understanding during this disruption.

Currently, the Google Slides Add-on is displaying a blank screen when users try to access it for creating or editing lessons. Our team investigated the issue and found it to be related to an issue identified on Google's side. We will continue to monitor and will update as soon as we have additional information.

The issue has been resolved within Google, but we will continue to monitor.

Users may experience delays while saving newly created or edited lessons. We have identified the issue and are working quickly to remedy the issue.

We have restored lesson saving functionality and are monitoring closely.

Issues with saving lessons are resolved and we'll continue to monitor.

We are currently investigating an issue with report generation for lessons that contain a Time to Climb activity

The issue has been identified and the team is looking to implement a fix

This incident has been resolved

Users may be experiencing issues saving lessons after editing, we are actively investigating.

We have identified the issue with saving lessons and are actively working to restore functionality.

We have implemented a fix and are closely monitoring to ensure functionality remains restored.

Lesson saving functionality remains restored and the issue is resolved. We will continue to monitor closely.

There are currently issues accessing Nearpod, we are actively investigating.

We have identified the issue and working quickly to restore service.

We are continuing to work to remediate the issue as quickly as possible.

The issue have been resolved and service is restored; we continue to monitor closely.

This incident has been resolved. All impacted components are functional.

We have been made aware of an issue where some users see a blank screen when joining a lesson. Teachers and students are at the center of everything we do, and our team is actively working to identify the cause of this issue so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon. In the meantime, you can try these steps: - Refresh the browser screen, it may take several attempts. - Close additional browser tabs or applications open on the device.

We are continuing to investigate the issue and our team is rapidly working to address it so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon.

We are continuing to investigate the issue and our team is rapidly working to address it so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon.

We have released a fix and continue to monitor and diligently work to make sure all teachers and students are able to join their lessons reliably. We will continue to monitor and post updates until we are certain the situation is resolved.

The issue appears largely resolved and we continue to monitor closely to ensure full functionality is restored for all users.

Normal operating continues to be restored and the issue is resolved. We will continue to monitor closely to ensure no further issues.

Users may have trouble reaching or successfully using Nearpod due to widespread internet and cloud provider issues being experienced by AWS. We are actively investigating and working to mitigate/remedy any issues.

We continue to investigate this issue and implement mitigations, however, be aware of major cloud provider issues broadly impacting the internet that may affect your ability to reach Nearpod.

We are starting to see improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to utilize Nearpod. Users may still experience intermittent issues accessing our service, however, we continue to monitor closely and provide all the support we can.

We are seeing overall improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to access Nearpod. We will continue to monitor closely and ensure normal operation remains restored.

Currently, users cannot create a Google Slides lesson from within the Nearpod Lesson Library. They can still create lessons with the Nearpod add-on for Google Slides as well as edit and launch lessons as expected

We are continuing to investigate this issue and will provide an update as soon as possible

We have identified the source of the issue as an outage within Google Slides. The issue has been resolved within Google, but we will continue to monitor. https://www.google.com/appsstatus/dashboard/incidents/ubuv1bKMuStaemGtqLb5

Users may have intermittent issues accessing Nearepod services, we are actively investigating.

Nearpod services appear to be back online and operating normally; we are monitoring closely.

Nearpod services continue to operate normally and any impact from issues at our cloud provider has subsided. We will continue to monitor closely.

We are currently investigating an issue where users are intermittently unable to save lessons created with Google Slides

This incident has been resolved.

We are experiencing a problem with Collaborate Boards and are investigating.

We are continuing to investigate the issue with Collaborate Boards. This issue is currently impacting the Collaborate activity as well as reports connected to lessons with a Collaborate Board

We continue to investigate the current issue with Collaborate Boards. We will update you as soon as we have more insights

We continue to investigate the Collaborate Board issue and have engaged our cloud provider in the incident. We will update as we have more information

We are continuing to work with our cloud provider to bring a resolution to this outage. We currently do not have a fix but will provide updates as they come

Along with our cloud provider, we have implemented a fix and are continuing to monitor to ensure resolution.

We have been monitoring our fix along with our cloud provider, and Collaborate Board functionality has been restored.

We are currently investigating this issue.

We are continuing to investigate and working quickly to resolve the issue as soon as possible.

We are continuing to investigate and working quickly to resolve the issue as soon as possible. Note: Edits to lessons will still be saved, however, it will not exit the lesson edit experience following the save.

We have identified the source of the issue and are working as quickly as possible to deploy a fix. Note: Edits to lessons will be saved, however, it will not exit the lesson edit experience following the save.

We have deployed a fix for this issue, and normal functionality has been restored. We continue to monitor closely.

We have deployed a fix for this issue, and normal functionality has been restored. We continue to monitor closely.

Nearpod is experiencing long loading times and we are actively investigating the issue.

Normal loading times have been restored. We are continuing to monitor closely.

Normal loading times remained restored and system is behaving as expected. We will continuing to monitor closely.

We are currently investigating an issue with a network provider that routes traffic to Nearpod. Nearpod may load slowly, or in some cases not at all. We are actively working with the provider to remedy the problem and restore all access to Nearpod through their network.

General networking issues have been resolved, but our provider may still be having intermittent issues with US West Coast traffic. We are continuing to work with them to resolve the issue. https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr

Our provider has put mitigations in place to remedy their network issues and access to Nearpod is becoming restored. We are closely monitoring. https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr

Our provider has completed putting mitigations in place to remedy their network issue and access to Nearpod appears restored across all regions. We will continue to monitor closely. https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr

We are currently investigating an issue with launching lessons. Updates to follow.

We have identified the source of the problem and have resolved the issue. We are monitoring closely and will provide additional updates as needed.

The issue is resolved. This incident is closed and we continue to monitor our systems.

We are currently investigating an issue affecting the ability to access our services. Updates forthcoming.

We have identified the issue with our cloud service provider and services have been restored. We continue to monitor.

All services have remain fully restored and we have resolved the incident. We will continue to monitor all systems.

We are currently investigating issues with launching lessons that may be impacting users.

We are continuing to investigate this issue.

We have identified the issue and its currently being remediated.

We have remediated the issues with Lesson Delivery and continue to monitor the system.

We are continuing to monitor for any further issues.

The issue with Lesson Delivery has been resolved and remains functional. We will continue to monitor all systems.

We are investigating an issue where users are having issues with performance when accessing the login page and loading the Nearpod library. This may also impact users attempting to launch lessons from the library.

We are continuing to investigate this issue.

We've identified issues at Nearpod's cloud service provider that are preventing teachers and students from accessing. Our team is working along with cloud provider to get this resolved ASAP. As soon as things are back on track, we’ll let you know here at status.nearpod.com.

We continue to work with Nearpod's cloud service provider to remedy issues that are preventing teachers and students from accessing. We are striving to restore the application as quickly as possible. We will continue to post updates here at status.nearpod.com.

We have worked with Nearpod's cloud service provider to remedy the issue and system status is improved. Our team continues to monitor closely to ensure services remain fully restored.

We have resolved the issue with Nearpod's cloud service provider and systems are operational. Our team continues to monitor closely.

1:50 PM ET: We are observing normal performance within the Nearpod platform, and will monitor for any further issues. 1:35 PM ET: We are seeing improved performance, users should be able to access login and libraries. We are monitoring for any further issues. 1:25 PM ET: We are continuing to investigate system issues and are working with our cloud provider. Users will see issues accessing login, Nearpod library and launching lessons at this time. 12:05 PM ET: We are investigating an issue where users are having issues accessing the login page and loading the Nearpod library. This may also impact users attempting to launch lessons from the library.