Historique des pannes de Netdocuments Us

1. 23 septembre 2026 à 12:43 UTCinvestigating

   Nous enquêtons actuellement sur une question touchant le Service américain. Les clients peuvent connaître une navigation lente dans le Service et peuvent voir des erreurs dans la vérification des documents. Si vous rencontrez des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

2. 23 septembre 2026 à 13:34 UTCinvestigating

   Nous continuons d'enquêter sur un problème touchant le Service américain. Les clients peuvent faire l'objet d'une navigation lente intermittente dans le Service, y compris des retards dans le chargement des résumés de l'espace de travail et des éléments de la page d'accueil, et peuvent voir des erreurs dans ou hors des documents, y compris des documents qui sont verrouillés. Si vous rencontrez des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

3. 23 septembre 2026 à 15:11 UTCinvestigating

   Nous continuons d'enquêter sur un problème touchant le Service américain. Les clients ont connu une navigation lente intermittente dans le Service — y compris des retards dans le chargement des résumés de l'espace de travail et des éléments de la page d'accueil — et peuvent voir des erreurs dans ou hors des documents, y compris des documents comme verrouillés. Si vous rencontrez des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

4. 23 septembre 2026 à 16:24 UTCinvestigating

   Nous continuons d'enquêter sur un problème touchant le Service américain. Nous avons identifié la zone du Service responsable du problème mais n'en sommes pas encore à la cause profonde. Nous continuons à voir la navigation lente persistante dans le Service avec des pannes intermittentes chargeant l'espace de travail et les éléments de page d'accueil. Nous voyons également des erreurs dans ou hors des documents, y compris des documents qui sont verrouillés. Si vous rencontrez des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

5. 23 septembre 2026 à 17:38 UTCidentified

   Nous avons pris des mesures pour atténuer les répercussions du service américain. Nous voyons les performances commencer à se rétablir, mais le problème est toujours en cours. Bien que le système continue à récupérer il peut encore y avoir une navigation lente dans le Service avec des défaillances intermittentes chargeant l'espace de travail et les éléments de la page d'accueil ainsi que les erreurs qui ont été présentes. La récupération se produit progressivement, et nous nous attendons à ce que la plupart des fonctionnalités continuent à s'améliorer au cours des prochaines heures. Nous allons mettre à jour ce poste dans les prochaines heures avec de nouveaux progrès de récupération. L'utilisation de ndOffice pour interagir avec les documents a montré de meilleures performances et des taux de réussite que l'utilisation du web directement. Si vous rencontrez encore des problèmes et que vous souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

6. 23 septembre 2026 à 22:06 UTCidentified

   Les temps de réponse et les performances du US Service se sont stabilisés. Nous surveillons la situation de près et effectuons des travaux supplémentaires pour restaurer la fonctionnalité complète. Une partie de cet effort consiste à rééquilibrer les travaux sur une base de données touchée. Bien que les travaux de rééquilibrage soient terminés, il existe des problèmes d'accessibilité des documents sur un sous-ensemble de documents liés au document ou à l'ID de l'espace de travail. Il est possible qu'un document ou un id d'espace de travail soit stocké là où le travail de maintenance de rééquilibrage est activement effectué, et qu'il apparaisse comme temporairement inaccessible. Cependant, il reviendra à l'accessibilité et à l'interaction normales à mesure que le travail de rééquilibrage se terminera. Nous allons mettre à jour ce poste dans les prochaines heures avec de nouveaux progrès de récupération ou comme de nouvelles informations sont disponibles. Si vous rencontrez encore des problèmes et que vous souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

7. 24 septembre 2026 à 04:38 UTCmonitoring

   Les délais de réponse et la performance du service américain sont demeurés stables. Nous continuons de suivre de près la situation et les travaux restants pour restaurer la fonctionnalité complète seront terminés dans les heures de nuit sans avoir besoin d'une fenêtre de maintenance déclarée. Nous mettrons à jour ce billet au début de la journée de travail américaine jeudi avec des informations de résolution. Si vous rencontrez d'autres problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com

8. 24 septembre 2026 à 12:12 UTCmonitoring

   Les délais de réponse et les performances du service américain ont continué de rester stables. Nous avons terminé un bilan système et sommes en train de synchroniser les ID des documents. Nous continuons de suivre de près la situation au fur et à mesure que nous effectuons les travaux restants pour rétablir la fonctionnalité complète. Nous mettrons à jour ce poste à mesure que des progrès supplémentaires seront réalisés. Si vous rencontrez d'autres problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com

9. 24 septembre 2026 à 15:09 UTCmonitoring

   Nous avons terminé le travail de rééquilibrage de la base de données. La dernière étape consiste à synchroniser les ID des documents. La majorité des documents et des espaces de travail sont déjà disponibles comme prévu, un faible pourcentage de ces travaux de synchronisation restant. Nous affinons activement l'estimation du temps et nous travaillons à accélérer les progrès lorsque cela est possible. Actuellement, nous nous attendons à ce que cela se termine dans les prochaines 1 à 2 heures. Une fois la synchronisation terminée, nous commencerons à restaurer les autres composants du Service qui ont été étriqués pour soutenir la récupération, y compris le traitement de fond et les intégrations liées à l'API. Nous vous recommandons d'effacer le cache de votre navigateur et de forcer un rechargement de page pour vous assurer que vous voyez les données les plus récentes du Service. Nous allons mettre à jour ce poste dans l'heure avec de nouveaux progrès. Si vous rencontrez d'autres problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com

10. 24 septembre 2026 à 16:14 UTCmonitoring

    La synchronisation des ID des documents et des espaces de travail est terminée. Nous vous recommandons d'effacer le cache de votre navigateur et de forcer un rechargement de page pour vous assurer que vous voyez les données les plus récentes du Service. Nous réactivons maintenant les composants de Service qui ont été tronqués pour soutenir la récupération, y compris le traitement de fond et les intégrations liées à l'API. Les files d'attente pour le traitement de l'information auront un arriéré d'emplois à traiter au cours des dernières 24 heures. De plus, maintenant que le travail de synchronisation est terminé, il est possible que certains clients voient des espaces de travail incomplets ou en double. Nous nous efforçons d'identifier ces espaces de travail de manière proactive et nous pourrons les traiter par un script. Nous continuerons à mettre à jour ce billet avec des informations supplémentaires dès qu'il sera disponible. Si vous rencontrez d'autres problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com

11. 24 septembre 2026 à 17:27 UTCmonitoring

    Toutes les files d'attente et les intégrations liées à l'API ont été réactivées. Le Service continue de fonctionner aux niveaux prévus. Les files d'attente pour le traitement de l'arrière-plan sont rapidement rattrapées et devraient revenir aux délais de traitement habituels pour tous les articles dans les prochaines heures. Nous vous recommandons d'effacer le cache de votre navigateur et de forcer un rechargement de page pour vous assurer que vous voyez les données les plus récentes du Service comme une première étape si vous ne voyez pas quelque chose que vous attendez. L'assainissement des espaces de travail incomplets ou en double progresse. Nous prévoyons que le travail se terminera dans les prochaines heures également. Nous continuerons à mettre à jour ce billet avec des informations supplémentaires dès qu'il sera disponible. Si vous rencontrez d'autres problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com

12. 24 septembre 2026 à 22:02 UTCmonitoring

    À l'heure actuelle, presque toutes les activités de rétablissement liées à l'incident sont terminées. Nous vous recommandons d'effacer le cache de votre navigateur et de forcer un rechargement de page pour vous assurer que vous voyez les données les plus récentes du Service comme une première étape si vous ne voyez pas quelque chose que vous attendez. - Toutes les files d'attente de traitement de fond et les intégrations liées à l'API ont été réactivées et fonctionnent aux niveaux pré-incident. - L'assainissement des espaces de travail incomplets ou dupliqués est terminé. - L'arriéré d'emplois pour le traitement des antécédents a rattrapé la majorité des files d'attente. On s'attend à ce que tout rattrapage soit terminé du jour au lendemain. Si vous rencontrez d'autres problèmes ou si vous ne voyez toujours pas quelque chose où vous vous attendez, veuillez contacter Support via le portail: https://support.netdocuments.com

13. 28 septembre 2026 à 21:19 UTCresolved

    L'incident touchant le service américain a été résolu. Nous continuons de travailler avec un nombre limité de clients pour nous assurer que tous les problèmes d'espace de travail sont entièrement réparés. Si vous n'êtes pas activement engagé avec le Service clientèle et que vous rencontrez toujours des problèmes, veuillez nous contacter pour plus d'informations: https://support.netdocuments.com Je vous remercie, Support NetDocuments

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 septembre 2026 à 15:56 UTCinvestigating

   Nous enquêtons actuellement sur un problème avec les prévisualisations de documents Smartview et les détails de fichiers qui ne sont pas chargés dans le service américain. Toutes les autres caractéristiques du Service fonctionnent normalement. L'ouverture des documents directement sur le Web ou par l'intermédiaire de ndOffice est la solution recommandée pour consulter les documents jusqu'à ce que le problème soit résolu. Nous continuerons à mettre à jour ce billet à mesure que de plus amples renseignements seront disponibles. Si vous rencontrez des difficultés, veuillez contacter le support via le portail pour enregistrer votre dossier Support. https://support.netdocuments.com/

2. 19 septembre 2026 à 03:27 UTCmonitoring

   Nous avons corrigé le problème affectant les prévisualisations de documents SmartView dans le service américain et continuons de dépanner la connectivité Azure avec nos partenaires tiers. Nous continuons de suivre de près la situation et fournirons d'autres mises à jour à ce poste si quelque chose change. Si vous rencontrez encore des problèmes ou avez d'autres questions, veuillez contacter Support via le portail: https://support.netdocuments.com/

3. 21 septembre 2026 à 16:30 UTCresolved

   Le problème touchant les prévisualisations de documents SmartView dans le service américain a été résolu. Si vous rencontrez encore des problèmes et que vous souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juillet 2026 à 10:45 UTCidentified

   Nous avons identifié un problème affectant M365 Outlook et Co-Auteur Login comme étant un incident global avec un fournisseur tiers. Nous travaillons avec le tiers sur une résolution. Pour contourner ce problème, veuillez utiliser ndOffice pour enregistrer et éditer des documents qui ne sont pas touchés par cette question. Nous fournirons des mises à jour à ce poste à mesure que plus d'informations seront disponibles. Si vous rencontrez des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

2. 16 juillet 2026 à 11:38 UTCmonitoring

   Le problème touchant M365 Outlook et Co-Auteur Login a été résolu, et nous continuerons à surveiller de près. Si vous rencontrez encore des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

3. 16 juillet 2026 à 12:32 UTCresolved

   Le problème affectant M365 Outlook et Co-Auteur Login est résolu. Si vous rencontrez encore des problèmes et souhaitez soumettre un dossier de support, veuillez contacter Support via le portail: https://support.netdocuments.com/

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 30 juin 2026 à 19:58 UTCinvestigating

   We are currently investigating an issue affecting the US Service. Some customers may experience a Navigation Error when browsing workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 30 juin 2026 à 20:12 UTCmonitoring

   We have remediated the issue impacting the US Service and causing the Navigation Error when browsing workspaces. We continue to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

3. 30 juin 2026 à 20:33 UTCresolved

   The issue impacting the US Service and causing the Navigation Error when browsing workspaces has been resolved. If you are still experiencing issues or have further questions, please contact Support via the portal: https://support.netdocuments.com/

1. 19 mai 2026 à 12:59 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 19 mai 2026 à 13:29 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 mai 2026 à 16:28 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service response times. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 19 mai 2026 à 17:36 UTCmonitoring

   We have identified the issue impacting the US Service response times. Response times have recovered and Service performance has returned to normal. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 19 mai 2026 à 18:14 UTCresolved

   We have resolved the issue impacting the US Service. Response times have recovered and Service performance has remained at normal levels. We will continue to monitor the situation closely and provide updates to this post if anything changes. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

1. 18 mai 2026 à 21:42 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 mai 2026 à 22:06 UTCidentified

   We are have identified the issue causing the disruption in the US Service and are working toward remediation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 18 mai 2026 à 22:43 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 18 mai 2026 à 23:12 UTCresolved

   The issue affecting the US service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 8 mai 2026 à 23:10 UTCinvestigating

   We are currently investigating an issue affecting the US Service. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 8 mai 2026 à 23:39 UTCinvestigating

   We are continuing to investigate an issue affecting the US Service. Users are able to login but may experience intermittent slowness and problems interacting with documents through ndOffice. Opening documents via Office for the web or downloading documents directly should be functioning normally. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 9 mai 2026 à 00:06 UTCmonitoring

   We have remediated the issue with the US Service. The Service response has returned to normal. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

4. 9 mai 2026 à 01:12 UTCresolved

   The issue with the US Service is resolved. If you have any questions we can assist with, please contact Support via the portal: https://support.netdocuments.com/

1. 27 avril 2026 à 14:04 UTCinvestigating

   We are investigating an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 avril 2026 à 14:08 UTCidentified

   We have identified an issue causing a 500 error when loading a PatternBuilder app. Updates will be posted here as the investigation progresses. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 27 avril 2026 à 14:19 UTCmonitoring

   A fix has been implemented and verified to resolve the 500 errors. PatternBuilder is confirmed working. We will continue to provide updates as monitoring continues If you are still experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 27 avril 2026 à 14:51 UTCmonitoring

   The issue affecting PatternBuilder has been fully resolved. Access to PatterBuilder apps is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

5. 27 avril 2026 à 14:52 UTCresolved

   This incident has been resolved.

1. 25 février 2026 à 14:50 UTCmonitoring

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 27 février 2026 à 15:35 UTCresolved

   This incident has been resolved.

1. 18 février 2026 à 20:57 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may receive an error message when attempting to login to the Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 18 février 2026 à 21:37 UTCmonitoring

   We have identified an issue impacting the US Service and have taken action to fully remediate. The Service response is returning to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 19 février 2026 à 04:21 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved as the Service response has remained at typical levels, and all aspects of the Service are functioning normally. Additionally, during the Emergency Maintenance window, we were able rapidly deploy enhancements to the impacted subsystem to further its resiliency. The work completed with no disruption of the Service and the full time-window forecast was not required. We will continue to provide updates through Support Cases and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 17 février 2026 à 14:54 UTCidentified

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 20 février 2026 à 15:42 UTCresolved

   This incident has been resolved.

1. 2 février 2026 à 22:20 UTCinvestigating

   The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

2. 13 février 2026 à 14:26 UTCresolved

   This incident has been resolved.

1. 2 janvier 2026 à 10:40 UTCinvestigating

   We are currently investigating an issue affecting the US service that may impact the creation of new documents and containers, including workspaces. Editing existing documents is not affected at this time. Additional symptoms may occur intermittently while we continue our investigation. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 2 janvier 2026 à 11:15 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. Creation of new documents and containers, including workspaces, will still be affected. Editing existing documents may be affected. Additional symptoms may occur intermittently while we continue our investigation. We will continue to provide updates as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 2 janvier 2026 à 11:51 UTCinvestigating

   Our investigation into the issue affecting the US service is ongoing. There is no change to impact at this time. We will continue to provide updates as more information becomes available.

4. 2 janvier 2026 à 12:17 UTCidentified

   We have identified the cause of the issue affecting the US service and are actively working on remediation. We will continue to provide updates as remediation progresses. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 2 janvier 2026 à 12:56 UTCmonitoring

   A fix has been implemented for the issue affecting the US service, and we are actively monitoring to ensure stability. Creation of new documents and containers, including workspaces, should now be functioning normally. Editing existing documents remained unaffected. We will continue to provide updates as monitoring continues. If you are still experiencing issues, please contact Support via the portal: https://support.netdocuments.com/

6. 2 janvier 2026 à 13:54 UTCresolved

   The issue affecting the US service has been fully resolved. Creation of new documents and containers, including workspaces, is now functioning normally. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 15 décembre 2025 à 13:10 UTCinvestigating

   We are currently investigating a potential issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for documents. Other symptoms may present themselves intermittently. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 15 décembre 2025 à 14:29 UTCidentified

   We have identified an issue with the US Service. The database infrastructure became impacted after a change window. We have engaged our database vendor and are actively working to resolve the issue. During this time, some users may experience difficulty with searching for workspaces or documents. Other symptoms may present themselves intermittently. Several actions have been taken and some areas of the Service are seeing improved performance. Advanced Searching and Go To searching are still impacted. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 décembre 2025 à 15:16 UTCidentified

   We are actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. The actions taken thus far have been effective and we are tracking progress as the work continues. Our current estimate for full recovery is approximately 90 minutes from now. That estimate is based on all the information currently available and may change if new information arises. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 décembre 2025 à 17:03 UTCidentified

   We are still actively remediating the issue with the US Service. The database infrastructure became impacted after a change window.  We have engaged our database vendor and are actively working to resolve the issue.  During this time, some users may experience difficulty with searching for workspaces or using the Advanced Search page.  Other symptoms may present themselves intermittently. From the work that has been completed, improvement is being observed in the performance of workspace searching and lookup table interactions, but full recovery across the platform has not yet been completely achieved.  As a result, the previous estimate for recovery has been extended another 60 minutes. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 décembre 2025 à 18:21 UTCidentified

   The work to remediate the issue with the US Service is continuing. While the actions taken today have not yet returned full functionality to the Service we are seeing some improvements in Service response. At this time, some users are experiencing difficulty with searching for workspaces or using the Advanced Search page. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

6. 15 décembre 2025 à 20:05 UTCidentified

   We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. At this time, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. We will continue to provide updates to this post as remediation work continues. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

7. 15 décembre 2025 à 23:12 UTCidentified

   Update - We are continuing to work closely with our database vendor to restore Lookup Table performance in the US region. We are working on a more comprehensive update that we will post here within an hour. The current status is similar to the previous update, some users are still experiencing difficulty with searching for workspaces or using the Advanced Search page or interacting with Lookup Tables. Other symptoms may present themselves intermittently. If you need to access a workspace, you can do so if you or a colleague have it in your Favorites, Recents, or if you have a direct link to the Workspace. Documents can be accessed on your local device by going to your Echo folder, if necessary. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

8. 16 décembre 2025 à 01:20 UTCidentified

   Update – US Service database incident and current status We recognize that today’s disruption remains ongoing, and that earlier progress noted on our trust site did not persist or lead to full recovery. We apologize for the continued impact on your work and want to provide more detail about what is happening, how it relates to a prior incident, what we’re doing now, and mitigations that might be options for your team members. Summary of impact: In the US region • Workspace search, Advanced Search, and Lookup Table interactions are still degraded. • Some users may see intermittent errors or slow responses in other parts of the Service. • Direct access to content (for example via Favorites, Recents, direct workspace links, or Echo-synced documents on your local device) generally continues to work. How today’s issue started We deployed an upgrade to our Lookup Table database platform outside of business hours. This upgrade was part of our long-term plan to move from a NetDocuments patch to our database provider’s own permanent fix for a bug that previously affected the US Service. Despite having tested this upgrade extensively in our lab environment when it was applied to the US production cluster we experienced a disruption that meant: • Memory pressure within the cluster caused database nodes to become unresponsive and require repeated restarts. • As the cluster became unstable, our search and lookup indexes (including Full Text indexes and Lookup Table structures that power workspace search and Advanced Search) were affected. • Our cloud operations team deleted and rebuilt one of the Full Text index replicas and then recreated the replica, but indexing did not fully recover. As soon as we saw the impact to the cluster stability, we followed our protocol and rolled back the change to the previous database version. Why service did not fully recover after the rollback The rollback itself completed, but unexpectedly the cluster recovery process did not successfully complete across all nodes. How this relates to the earlier database incident Earlier this year, a bug in the Lookup Table database platform caused a serious disruption in the US Service. In response, we: • Deployed an application-level patch in our software that enforces query timeouts independently of the database configuration. Our application-level patch has remained effective and resilient. Today’s incident arose when we fulfilled our commitment to deploy the database provider’s permanent fix via a database upgrade. Both incidents involved unexpected behavior in our database layer. We’re working closely with the database providers’ engineering as part of our remediation efforts, and we’re reviewing our deployment and testing practices to help reduce the risk of recurrence. What we are doing now Our teams are working around the clock to restore full service. Specifically, we are: • Collaborating directly with senior engineers at the platform provider to pinpoint and remediate the memory and indexing behavior we saw after the upgrade. • Completing the rebuild and rebalance of the affected Full Text and Lookup Table indexes in the US cluster. • Carefully restarting web and API servers as indexes recover, while monitoring performance and error rates in real time. Because the remaining work is dominated by index recovery and validation, we are not publishing a precise time estimate for full restoration at this point. Previous estimates were based on the best information we had at the time, but as the incident evolved, they proved too optimistic. We will only provide an ETA when we have high confidence. What you can do in the meantime While we work to restore full search and lookup functionality*: • Team members will be able to access a workspace; you can often still do so from Favorites, Recents, or via a direct link to the workspace. Direct links can be sent from one team member to another as needed if they have access to the workspace. • Documents that have been synchronized locally via Echo can be accessed directly from your local Echo folder. Please ensure you and collaborators review final documents to ensure merging of updates. We will continue to post updates here as we make progress on index recovery and will also publish a full root cause analysis after the incident is fully resolved, including the specific actions we are taking in coordination with the database provider and within our own change and testing processes to reduce the risk of recurrence.

9. 16 décembre 2025 à 05:23 UTCmonitoring

   The Lookup Table issue that has been impacting the US Service is now stabilized. Searching, Workspace access, and all other functions are operating normally at this time. We are monitoring the situation closely for any further impacts. We are continuing the work with our database vendor to confirm the ultimate root cause and will share a detailed update explaining what occurred and the steps we are taking to prevent it from happening again. The incident on this page will remain in a Monitoring state, and we will update this post immediately if the situation changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

10. 17 décembre 2025 à 00:46 UTCresolved

    At this time, we are updating the status of the Trust Site posting to Resolved as Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 10 novembre 2025 à 20:06 UTCinvestigating

   We are investigating an issue with document access in the US Service region that is impacting some customers ability to upload or download documents. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 10 novembre 2025 à 20:35 UTCidentified

   We have identified the issue with document access in the US Service region that is impacting some customers' ability to upload or download documents and are currently taking action to remediate the symptoms. We will continue to provide updates to this post as the issue is investigated further. We anticipate the next update to be within the next 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

3. 10 novembre 2025 à 21:28 UTCmonitoring

   We have remediated the issue with document access in the US Service region that was impacting some customers' ability to upload or download documents. We are continuing to monitor the situation closely and will provide further updates to this post if anything changes. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 10 novembre 2025 à 22:30 UTCresolved

   The issue with document access in the US Service region that was impacting some customers' ability to upload or download documents is now resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 29 octobre 2025 à 18:11 UTCidentified

   We aware of an ongoing issue with Microsoft Azure. They have posted an impacting event on their status page that is actively being investigated in the US. Details can be found here: https://azure.status.microsoft/en-us/status As a result of the Microsoft impact, NetDocuments customers may experience problems with some components in their application. Possible impacts may include: PatternBuilder - Admin Apps Tab PatternBuilder - Word Add-in M365 Outlook Add-In M365 Word Add-In Chatlink SetBuilder We will continue to provide updates to this post as the Microsoft incident is updated.

2. 29 octobre 2025 à 21:55 UTCmonitoring

   Update: Our internal testing of the issue with Azure is indicating improved functionality of the features impacted by the Microsoft outage. Because their remediation will take time to fully propagate through Azure it is possible some customers may still be experiencing issues. Full DNS resolution for the issue may take up to 24 hours. Many NetDocuments customers, however, are already reporting all components have returned to normal operation. Again, the latest detail of their issue can be found here: https://azure.status.microsoft/en-us/status We will continue monitoring this situation closely and post additional updates here if anything changes.

3. 30 octobre 2025 à 16:19 UTCresolved

   Microsoft has resolved their issue with Azure and internal testing shows all NetDocuments applications are functional at this time. Details of Microsoft Azure status can be found here: https://azure.status.microsoft/en-us/status

1. 27 octobre 2025 à 20:25 UTCidentified

   We have identified an issue with performance in the US Service region and are currently taking action to remediate. A limited subset of users may experience general slowness when navigating to workspaces, empty workspaces, or the inability to check documents in or out. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

2. 27 octobre 2025 à 21:09 UTCmonitoring

   We have remediated the issue with performance in the US Service region that was affecting a limited subset of customers. Users that were experiencing issues when searching or navigating to workspaces should see response times returning to normal levels. Document searching may remain affected for documents uploaded in the last 90 minutes as those are still being indexed. We will provide additional relevant updates to this post as we monitor the remediation put in place if anything changes. If you are continuing to experience difficulty, and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 30 octobre 2025 à 16:24 UTCresolved

   At this time, all documents that were uploaded during the Service disruption have been fully processed and the system is performing as expected. If you are unable to find documents uploaded during that time in their proper locations, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/ or reply to your currently open Case.

1. 19 octobre 2025 à 20:29 UTCresolved

   We received reports of a limited issue affecting approximately 20 customers within the US Service. Impacted users experienced difficulties accessing documents through the web, including when using co-authoring, editing, or sending documents to integrated third-party applications. We believe we have remedied the issue and are conducting follow-up calls to confirm that service has fully returned to normal for each impacted customer. This issue was isolated and unrelated to last week’s disruption. If you are continuing to experience any difficulty, please contact Support via the portal: https://support.netdocuments.com/

1. 15 octobre 2025 à 15:45 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 15 octobre 2025 à 18:11 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to log a Support Case, please contact Support via the portal: https://support.netdocuments.com/

3. 15 octobre 2025 à 19:09 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users are experiencing general slowness or the inability to interact with their documents through any NetDocuments apps. Our teams are working closely with technical experts from our database provider and are actively engaging to identify and remediate the issue. The problem we have identified is centered around the lookup table queries in our database environment, which is contributing to the experience customers are encountering. We will continue to provide updates to this post as the issue is investigated further. We will provide another update here in 30 minutes or sooner as information is available. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

4. 15 octobre 2025 à 19:51 UTCinvestigating

   We continue to actively troubleshoot the issue and our teams remain fully engaged in resolving it. We’ll provide our next update here within the next 75 minutes—or sooner if new details become available. We appreciate your continued patience and understanding. If you are experiencing difficulty, and wish to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

5. 15 octobre 2025 à 21:18 UTCinvestigating

   Our team is continuing to troubleshoot the issue and working toward full stability. While we’ve seen some recovery, we’re still investigating the root cause and monitoring system behavior closely. We’ll share another update as soon as more information becomes available within the next 90 minutes or sooner. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 15 octobre 2025 à 23:55 UTCinvestigating

   Update: We are continuing to actively investigate this issue and have not yet confirmed a root cause or permanent resolution. The platform is currently stable, with normal Service response times and all features available. If you are still experiencing any issues, please contact Support via the NetDocuments Support Portal : https://support.netdocuments.com/ Because our investigation of the root cause is ongoing, we are maintaining Investigation status and continuing to monitor the platform closely to ensure sustained stability. We will provide another update as more information becomes available or if the situation changes.

7. 16 octobre 2025 à 23:10 UTCmonitoring

   The US Service response times have remained at typical levels today and all aspects of the Service are functioning normally at this time. This incident will remain open as we continue to monitor the situation closely. We’ll share another update here tomorrow or add additional information if anything further changes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

8. 17 octobre 2025 à 23:52 UTCresolved

   At this time, we are updating the status of the trust site posting to Resolved because Service response times have remained at typical levels, and all aspects of the Service are functioning normally. We will continue to provide updates through Support Cases, emails, and other direct communications in the coming days. If you do need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

1. 14 octobre 2025 à 16:11 UTCinvestigating

   We are currently investigating a potential issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

2. 14 octobre 2025 à 16:19 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 octobre 2025 à 16:47 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

4. 14 octobre 2025 à 17:46 UTCinvestigating

   We are continuing to investigate the issue with the US Service. Users may experience issues when navigating the Service, searching for documents, or having general slowness in response times. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

5. 14 octobre 2025 à 20:28 UTCinvestigating

   We are continuing to investigate an issue with the US Service. Users may experience issues when searching for documents, navigating workspaces, or having general slowness in response times from all NetDocuments apps. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

6. 14 octobre 2025 à 21:19 UTCmonitoring

   Remediation is now in place to resolve the issue impacting the US Service. We are monitoring the remediation to ensure it is stable. Users may need to log out and back in to their NetDocuments Service in order to be returned to their expected performance levels. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/

7. 14 octobre 2025 à 22:08 UTCresolved

   The issue impacting the US Service is now resolved. If you are still impacted, please reach out to our Support team via the portal: https://support.netdocuments.com/