Historique des pannes de New Relic

1. 3 août 2026 à 09:58 UTCinvestigating

   Nous enquêtons sur un problème où certains clients dans les régions de l'UE et des États-Unis peuvent rencontrer des retards ou des erreurs lors de l'affichage des alertes et de la page d'activité.

2. 3 août 2026 à 10:15 UTCresolved

   Entre 8h13 et 9h30 UTC le 3 août, les clients des régions de l'UE et des États-Unis ont peut-être éprouvé un problème lorsqu'ils ont essayé de charger la page Alertes et numéros dans la nouvelle UI Relic. Le problème est maintenant résolu, et les services touchés sont retournés au service normal. Veuillez fermer et rouvrir la page Alertes pour résoudre le problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 10:21 UTCresolved

   Entre 15h00 UTC le 14 juillet et 10h00 UTC le 17 juillet, nous avons connu un problème où certains clients ont éprouvé des problèmes d'autorisation lorsqu'ils tentaient de créer, lire ou mettre à jour des règles E2M (Events-2-Metrics) dans les régions des États-Unis, de l'UE et de JP. Cela est dû à un changement récent que nous avons apporté à nos paramètres d'autorisation. Ces paramètres nécessitent maintenant l'authentification S2S qui a causé l'échec de nos requêtes E2M (Events-2-Metrics). Nos équipes ont repoussé ces changements jusqu'à ce qu'une correction permanente puisse être mise en place. Le problème est maintenant résolu, et les services touchés sont retournés au service normal.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 6 juillet 2026 à 08:23 UTCresolved

   Between 07:20 and 08:12 UTC on July 6th, we experienced an issue where some customers in the EU region may have experienced a delay of entity relationships appearing and refreshing in the New Relic platform. The issue is now resolved and the impacted services have returned to normal service.

1. 18 mai 2026 à 16:25 UTCresolved

   Between 10:30 UTC and 13:32 UTC on May 16th, some customers in the US and EU regions may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false alert notifications for impacted data related to a service interruption involving a 3rd party cloud provider. The cloud provider resolved the service interruption and impacted services have returned to normal operations.

1. 15 mai 2026 à 00:06 UTCinvestigating

   We are investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.

2. 15 mai 2026 à 00:42 UTCinvestigating

   We continue investigating an interruption where some customers in the US region may be experiencing issues loading the different pages in the New Relic UI. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards. After further review, Alerts were not impacted. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https://support.newrelic.com/s/contact-new-relic-support-form.

3. 15 mai 2026 à 01:16 UTCmonitoring

   We are seeing recovery for impacted services, and continue monitoring New Relic systems for full recovery. Some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers in the US region may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted.

4. 15 mai 2026 à 01:45 UTCresolved

   Between 22:30 UTC on May 14th and 01:00 UTC on May 15th, 2026, some customers in the US region may have experienced issues loading different pages in the New Relic UI. Some customers may have also experienced delayed data in queries, charts, and dashboards. Data ingest and alerts were not impacted. We resolved this issue and the above services have returned to normal operation.

1. 13 avril 2026 à 12:55 UTCinvestigating

   We are investigating an issue where some customers may be unable to query live edge data in the US region. Data ingest and alert notifications are not impacted by this interruption.

2. 13 avril 2026 à 13:58 UTCinvestigating

   We are continuing to investigate an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. Technical teams are actively engaged and are exploring mitigation steps to address the issue. Data ingest and alert notifications are not impacted by this interruption.

3. 13 avril 2026 à 14:41 UTCinvestigating

   We are still investigating an issue where some customers may be unable to query live edge data and some customers may notice stopped synthetic monitors in the US region. We continue to work on the issue and understand root cause. We will continue to provide updates as we have more information to share, or by 3:30 PM UTC.

4. 13 avril 2026 à 15:17 UTCresolved

   Between 10:30 AM and 2:40 PM UTC on April 13th, some customers may have experienced an issue to query live edge data and some customers may have noticed stopped synthetic monitors in the US region. The issue is now resolved and impacted services have returned to normal operations.

1. 9 avril 2026 à 09:51 UTCinvestigating

   Some customers in the US region may be experiencing delayed Synthetics Checks execution data in queries with Synthetics Job Manager.

2. 9 avril 2026 à 12:28 UTCidentified

   We have identified the issue and working on a solution

3. 9 avril 2026 à 14:05 UTCmonitoring

   Our team has now issued a fix and are monitoring the issue.

4. 9 avril 2026 à 16:48 UTCmonitoring

   Between 02:34 UTC and 16:45 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

5. 9 avril 2026 à 20:46 UTCresolved

   Between 02:34 UTC and 16:40 UTC on April 9th, 2026, some customers in the US region may have experienced delayed Synthetics Checks execution data in queries with Synthetics Job Manager. Impacted data may not be recoverable. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1. 24 mars 2026 à 05:22 UTCinvestigating

   Some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values

2. 24 mars 2026 à 06:02 UTCinvestigating

   We are continuing to investigate an issue where some customers in the US and EU regions may experience discrepancies in NRComputeusage and NRConsumption usage values

3. 24 mars 2026 à 10:31 UTCresolved

   Between 2026-03-24 05:22:07 UTC and 2026-03-24 08:21:09 UTC on March Tuesday, some customers in the US/EU region may have experienced discrepancies in the NrComputeUsage and NRCompute usage values We have investigated and resolved a service interruption and impacted services have returned to normal operations.

1. 20 mars 2026 à 15:53 UTCinvestigating

   We are investigating a service interruption where some customers in the US region with Azure integrations may experience 5xx errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

2. 20 mars 2026 à 15:59 UTCinvestigating

   We are seeing recovery for Azure integrations at this time. Some customers in the US region with Azure integrations may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

3. 20 mars 2026 à 16:10 UTCresolved

   We have resolved this service interruption and impacted services have returned to normal operation. Between 15:10 UTC and 16:08 UTC, some customers in the US region with Azure integrations may have experiencde errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.

1. 3 mars 2026 à 00:21 UTCinvestigating

   Some customers in the US and EU regions may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

2. 3 mars 2026 à 00:36 UTCinvestigating

   We are continuing to investigate an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data.

3. 3 mars 2026 à 01:02 UTCinvestigating

   We are still investigating the an issue where some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We have been seeing signs of recovery, and will continue to provide updates until services are restored to normal operations.

4. 3 mars 2026 à 02:28 UTCmonitoring

   We continue to see signs of recovery as we monitor impacted services. Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will continue to provide updates until services return to normal operations.

5. 3 mars 2026 à 02:59 UTCresolved

   We resolved this service interruption and impacted services have returned to normal operation. Between 00:11 UTC and 02:45 UTC on March 3rd, 2026, some customers may have experienced delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for impacted data.

1. 2 mars 2026 à 07:06 UTCinvestigating

   Some customers in the US and EU region may experience delay in executing synthetics monitors

2. 2 mars 2026 à 07:35 UTCinvestigating

   We have engaged our Cloud provider to assist with further investigation and are evaluating additional mitigation efforts.

3. 2 mars 2026 à 09:42 UTCresolved

   Between 06:56 UTC and 08:44 UTC on March 02nd some customers in the US or EU region may have experienced Delay in executing synthetics monitors .We have investigated and resolved this service interruption and impacted services have returned to normal operations

1. 18 février 2026 à 10:06 UTCresolved

   Between  09:20 UTC and  09:44 UTC on Wed Feb 18 2026, some customers in the USEU region may have experienced delayed  data in queries, charts, and dashboards. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1. 5 février 2026 à 16:20 UTCinvestigating

   We are currently investigating an issue causing errors with Distributed Tracing

2. 5 février 2026 à 16:40 UTCmonitoring

   Our Team has now issued a fix and are monitoring the issue.

3. 5 février 2026 à 17:22 UTCresolved

   Between 15:15 UTC and 16:30 UTC some customers may have experienced an issue with Distributed Tracing.

1. 21 janvier 2026 à 22:23 UTCinvestigating

   We are investigating an issue with alert behavior. Some customers in the US region may experience delayed or missing alert notifications related to real-time data.

2. 21 janvier 2026 à 22:53 UTCinvestigating

   We are continuing to investigate an issue with alerts irregularities where a subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

3. 22 janvier 2026 à 00:00 UTCidentified

   We have implemented a fix and are starting to see recovery for impacted services. A subset of customers in the US region may experience delayed or missing alert notifications for real-time data.

4. 22 janvier 2026 à 00:46 UTCresolved

   We have investigated and resolved this service interruption and impacted services have returned to normal operations. Between 19:58 UTC on January 21st, and 00:34 UTC on January 22nd, 2026, a subset of customers in the US region may have experienced issues with alert behavior including delayed alert notifications.

1. 12 janvier 2026 à 15:21 UTCinvestigating

   We are currently investing an issue causing timeouts/query lag in NRDB

2. 12 janvier 2026 à 15:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 12 janvier 2026 à 15:53 UTCinvestigating

   We have engaged our additional teams to assist with further investigation and are evaluating additional mitigation efforts.

4. 12 janvier 2026 à 17:36 UTCidentified

   Some customers in the US and EU region may experience errors when sending data to New Relic, issues in viewing data in real time, and delayed or missing alert notifications related to real time data. We are seeing recovery from mitigating actions and will continue to provide updates until services have been restored to normal operation.

5. 12 janvier 2026 à 18:10 UTCresolved

   Our teams have resolved two concurrent service interruptions affecting data ingestion and query services. On January 12th, 2026, a subset of customers in the US and EU regions may have experienced latency or timeouts when querying data in New Relic. Teams implemented a fix, restoring affected query performance at 17:29 UTC. Separately, a subset of customers in the US and EU regions may have experienced errors when sending data to New Relic. This interruption could have resulted in potential data drops for data sent during this timeframe, depending on client-side retry settings, and may have generated false alert notifications regarding host reporting status. This interruption appears related to a disruption with a New Relic third-party edge service provider. To remediate, our teams have shifted traffic to an alternate cloud provider and have seen recovery of impacted services.

1. 18 décembre 2025 à 23:30 UTCinvestigating

   We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

2. 18 décembre 2025 à 23:52 UTCinvestigating

   Some customers in the US and EU region may experience false loss of signal alert notifications.

3. 19 décembre 2025 à 01:00 UTCinvestigating

   We are continuing to investigate this issue.

4. 19 décembre 2025 à 01:56 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 19 décembre 2025 à 02:21 UTCresolved

   Between 20:30:20 UTC on December 18th and 01:57:55 UTC on December 19th, some customers in the US region may have experienced false alerts and false loss of signal alert notifications. We have investigated and resolved this service interruption and impacted services have returned to normal operations.

1. 19 novembre 2025 à 11:48 UTCinvestigating

   We are investigating an issue with data ingest

2. 19 novembre 2025 à 12:16 UTCidentified

   We have engaged our Product Management Team to assist with further investigation and are evaluating additional mitigation efforts.

3. 19 novembre 2025 à 12:34 UTCmonitoring

   Some customers in the EU region have reported recovery of data ingest.

4. 19 novembre 2025 à 12:52 UTCresolved

   Between 11:15 UTC and 12:40 UTC on November 19, some customers in the EU region may have experienced difficulties in data ingest. We have investigated and resolved this service interruption and impacted services have returned to normal operations

1. 18 novembre 2025 à 12:34 UTCinvestigating

   Some customers in the EU region may experience difficulty logging into New Relic accounts. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.

2. 18 novembre 2025 à 14:15 UTCidentified

   We have engaged our cloud provider to assist with further investigation and are evaluating additional mitigation efforts. Some customers in the EU region may continue experience difficulty with the New Relic UI. If you are experiencing issues and unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.

3. 18 novembre 2025 à 15:23 UTCmonitoring

   We have put in place mitigations for an issue with a Cloud Provider which has been causing UI issues for customers in the EU region. We will continue to monitor the situation while our Cloud Provider is working on a fix. If you continue to experience issues and are unable to access In-App support, please reach out to our Support team through this form: https:support.newrelic.comscontact-new-relic-support-form.

4. 18 novembre 2025 à 20:19 UTCresolved

   Between 11:46 UTC and 15:48 UTC on November 18th, 2025, some customers in the EU region may have experienced issues loading New Relic UI. The service interruption was investigated and resolved with our cloud provider and impacted services have returned to normal operations.

1. 20 octobre 2025 à 08:45 UTCidentified

   Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, and delayed or missing data in synthetics and cloud.

2. 20 octobre 2025 à 09:14 UTCidentified

   Some customers in the US and EU region may experience errors when sending data to New Relic using cloud or synthetics, issues in viewing data in real time, delays in Entity events appearing in customer account

3. 20 octobre 2025 à 11:56 UTCmonitoring

   We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which should lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.

4. 20 octobre 2025 à 12:13 UTCmonitoring

   We have engaged our Cloud provider to assist with further investigation and have implemented additional mitigation efforts. Which has lead to full recovery in synthetics and some recovery in Cloud. However some customers may still experience some delays in entity events appearing.

5. 20 octobre 2025 à 17:54 UTCmonitoring

   We have been able to confirm an ongoing network interruption with our cloud provider. As a result, some customers in the US and EU regions may experience intermittent irregularities for some features including synthetics, infinite tracing, cloud integrations, mobile symbolication and crash events, and entity relationships. We will provide our next update at 20:00 UTC or upon significant change.

6. 20 octobre 2025 à 19:57 UTCmonitoring

   We are seeing signs of recovery for impacted services as our cloud provider continues to resolve the ongoing network interruption. We will continue to monitor the situation and provide updates as more information is available.

7. 20 octobre 2025 à 21:33 UTCresolved

   Affected New Relic services have returned to normal operations following the resolution of the cloud provider network interruption. Our teams preliminary investigation indicates that New Relic ingest systems continued to function as expected throughout the interruption; however, data availability may differ depending on the configuration of each customer environment and their dependency on affected cloud provider services.

1. 10 octobre 2025 à 16:00 UTCinvestigating

   We are continuing to investigate this issue.

2. 10 octobre 2025 à 16:01 UTCinvestigating

   A subset of customers in the US region may experience delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are starting to see recovery, and will provide our next update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

3. 10 octobre 2025 à 16:43 UTCidentified

   We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We continue to see recovery, and will provide an update when our services have returned to normal operation. To prevent our customers from receiving a high volume of false positive alert notifications, we have temporarily suppressed notifications for affected data.

4. 10 octobre 2025 à 17:02 UTCidentified

   We are continuing to work on a fix for this issue.

5. 10 octobre 2025 à 17:03 UTCidentified

   We have identified an issue impacting browser data in the US region. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We continue to see recovery and alerts were unsuppressed. We will continue to provide updates until our services have returned to normal operation.

6. 10 octobre 2025 à 17:56 UTCidentified

   We are continuing to investigate an issue impacting browser data and have applied alert suppression to prevent our customers from receiving a high volume of false positive alert notifications for affected data. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We will provide an update when our services have returned to normal operation.

7. 10 octobre 2025 à 18:46 UTCidentified

   We are continuing to mitigate an issue impacting browser data and have recently unsuppressed alerts due to our current recovering state. A subset of US customers may be experiencing delayed Browser Monitoring data for queries, charts, and dashboards. We will continue to provide updates until our services have returned to normal operation.

8. 10 octobre 2025 à 20:12 UTCresolved

   Between 13:21 UTC and 19:09 UTC, a subset of customers in the US region may have experienced delayed browser monitoring data for queries, charts, and dashboards as well as delayed or missing alert notifications for related data when alerts were not suppressed. We have resolved this interruption and services have returned to normal operations.