Historique des pannes de Nextiva

1. 13 août 2026 à 13:16 UTCinvestigating

   We are are currently aware of an issue impacting users ability to login and use NexitvaONE and the NextOS Platform. Engineers are engaged and working toward a resolution. Next update will be within 30 minutes.

2. 13 août 2026 à 13:59 UTCidentified

   We have identified the issue and are currently working toward resolution. We will continue to provide updates within 30 minutes.

3. 13 août 2026 à 14:49 UTCidentified

   Engineers continue to work on the fix for this issue. Next update will be within 30 minutes.

4. 13 août 2026 à 15:32 UTCidentified

   We are beginning to see some service recovery as engineers remain engaged working on resolution. At this time we are still seeing issues logging into impacted applications. We will continue to provide updates within 30 minutes or as the situation changes.

5. 13 août 2026 à 16:10 UTCidentified

   We are continuing to see service restoration and are observing successful login and navigation through the applications. We remain engaged to ensure the stability of our services for full resolution.

6. 13 août 2026 à 16:32 UTCidentified

   We are seeing continued success with login to applications and general navigation. Calling is working as intended but we are still observing impact with SMS and administration areas. We will continue to update through full resolution.

7. 13 août 2026 à 17:10 UTCmonitoring

   We are continuing to see stability across the platform with core services. We remain monitoring to ensure full restoration across the platform.

8. 13 août 2026 à 17:58 UTCresolved

   All services have continued to remain stable after resolution actions. Incident is resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 7 août 2026 à 16:21 UTCinvestigating

   Nous sommes activement engagés et travaillons à résoudre le problème avec les clients qui se connectent à Nextiva.thrio.com. La prochaine mise à jour prendra 15 minutes.

2. 7 août 2026 à 16:53 UTCinvestigating

   Engineers remain engaged working to resolve the issue. We are seeing alternative login urls work in the meantime as a workaround until we resolve the primary cause.

3. 7 août 2026 à 17:39 UTCidentified

   We have started seeing some successful logins as engineers remain engaged working to resolve the issue. We will continue to update through resolution.

4. 7 août 2026 à 18:11 UTCmonitoring

   We are now seeing continued successful logins and will monitor for full resolution. If users are still experiencing an issue, please hard refresh the individual browser and/or clear cache and cookies.

5. 7 août 2026 à 18:12 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 7 août 2026 à 18:55 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juillet 2026 à 20:41 UTCinvestigating

   Certains utilisateurs peuvent avoir l'air mort en appelant leur employé d'IA XBert. Notre équipe d'ingénieurs enquête activement sur la question.

2. 16 juillet 2026 à 20:50 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 16 juillet 2026 à 21:46 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 juillet 2026 à 12:44 UTCinvestigating

   Les utilisateurs de Nextiva Contact Center éprouvent des problèmes de connexion par l'intermédiaire de Salesforce CTI, de réinitialisation des mots de passe et de chargement des tableaux de bord dans leur compte. Les ingénieurs sont engagés et enquêtent sur la question.

2. 1 juillet 2026 à 13:10 UTCresolved

   Une correction a été mise en place, et les utilisateurs ne devraient plus avoir de problèmes à charger des tableaux de bord, à réinitialiser les mots de passe ou à se connecter via Salesforce CTI. Si vous continuez à éprouver des problèmes, veuillez effacer votre cache de navigateur et les cookies avant d'essayer à nouveau. L'incident est résolu pour le moment.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 19 juin 2026 à 19:26 UTCinvestigating

   Currently users are experiencing issues logging in to and using NextivaONE and the NextOS Platform. Engineers are engageed and investigating the issue

2. 19 juin 2026 à 19:47 UTCmonitoring

   A fix has been implemented and we are seeing successful login, navigation, and general use throughout NextivaONE and the NextOS Platform. We will continue to monitor to ensure full resolution.

3. 19 juin 2026 à 21:12 UTCresolved

   After continued monitoring, we have confirmed services remains stable and no further errors have been observed. This incident is now resolved.

1. 21 mai 2026 à 17:39 UTCinvestigating

   A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 21 mai 2026 à 18:02 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 21 mai 2026 à 18:32 UTCidentified

   We are continuing to work on the fix for this issue.

4. 21 mai 2026 à 18:51 UTCidentified

   We are continuing to work on a fix for this issue.

5. 21 mai 2026 à 19:19 UTCidentified

   Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.

6. 21 mai 2026 à 19:53 UTCidentified

   Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.

7. 21 mai 2026 à 20:19 UTCidentified

   While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.

8. 21 mai 2026 à 20:30 UTCmonitoring

   We continue to see full functionality of core services and will continue to monitor for full resolution.

9. 21 mai 2026 à 21:02 UTCresolved

   This incident has been resolved.

1. 31 mars 2026 à 16:52 UTCinvestigating

   We are currently investigating an issue affecting customers receiving inbound faxes. Engineers are engaged and looking into the issue. The next update will be provided within the next 30 minutes.

2. 31 mars 2026 à 17:20 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 mars 2026 à 19:04 UTCresolved

   This incident has been resolved.

1. 16 février 2026 à 18:39 UTCinvestigating

   We are currently investigating an issue affecting customers using a fax bridge that prevents faxes from being sent or received. Portal and Email remain unaffected at this time. The next update will be provided within the next 30 minutes.

2. 16 février 2026 à 19:10 UTCmonitoring

   A fix has been implemented, and we are now seeing faxes successfully sent and received from customers utilizing a fax bridge. We will monitor to ensure full resolution.

3. 16 février 2026 à 19:37 UTCresolved

   This incident has been resolved.

1. 5 février 2026 à 00:04 UTCidentified

   A subset of our customers are experiencing issues placing and receiving calls within Nextiva Contact Center. Engineers are engaged and investigating the issue. This issue is also impacting Nextiva's primary support line. If you require assistance, please reach out via chat.

2. 5 février 2026 à 00:29 UTCmonitoring

   Impacted services have recovered, and we are monitoring to ensure full resolution. At this time, Nextiva Contact Center customers can place and receive calls as intended.

3. 5 février 2026 à 00:52 UTCresolved

   This Incident has been resolved.

1. 30 janvier 2026 à 17:56 UTCidentified

   A subset of Nextiva Contact Center customers are experiencing issues placing and receiving calls, along with handling workitems via ACD. Engineers are engaged and investigating the issue.

2. 30 janvier 2026 à 18:23 UTCmonitoring

   A change has been implimented and we are monitoring the results. We are seeing recovery of most core functionalities for the impacted subset and will continue to monitor to ensure full resolution.

3. 30 janvier 2026 à 18:37 UTCresolved

   After monitoring, we have confirmed that all core services are functioning as intended and that there are no further issues. Incident is resolved.

1. 30 janvier 2026 à 16:24 UTCinvestigating

   A subset of users are experiencing issues navigating the application, making and receiving calls, and handling work items via ACD. Engineers are engaged and looking at the issue.

2. 30 janvier 2026 à 16:39 UTCresolved

   A fix has been implemented and impact has been mitigated. The incident is resolved.

1. 29 janvier 2026 à 15:48 UTCinvestigating

   A subset of Nextiva Contact Center users are experiencing issues placing and receiving calls. Engineers are engaged and investigating the issue.

2. 29 janvier 2026 à 16:04 UTCidentified

   This issue has been identified, and teams are working on implementing a fix.

3. 29 janvier 2026 à 16:53 UTCidentified

   We are continuing to work on a fix for this issue. Our next update will be within the next 30 minutes.

4. 29 janvier 2026 à 17:34 UTCidentified

   Engineers are actively implementing the fix for this issue. We will continue to send updates within 30 minutes or as new information is available.

5. 29 janvier 2026 à 18:14 UTCidentified

   We are seeing improvements in systems and services for some of the affected users. Engineers continue work on the fix to address all impacted users.

6. 29 janvier 2026 à 18:26 UTCmonitoring

   A fix has been implimented and we are monitoring the results. At this time, we are observing that impacted users are able to place and receive calls as intended.

7. 29 janvier 2026 à 19:03 UTCresolved

   This incident has been resolved.

1. 29 janvier 2026 à 00:35 UTCinvestigating

   A subset of users are experiencing issues logging into their Nextiva Contact Centers. Engineers are engaged and investigating the issue.

2. 29 janvier 2026 à 01:06 UTCidentified

   The issue has been identified, and engineers are developing a plan to implement the fix. Next update will be within 30 minutes.

3. 29 janvier 2026 à 01:25 UTCresolved

   This incident has been resolved, and logins are working as intended.

1. 7 janvier 2026 à 03:42 UTCinvestigating

   We are currently investigating the issue. At this time logins are presenting an error when attempting to login to the NextOS Platform.

2. 7 janvier 2026 à 03:58 UTCidentified

   Engineers have identified the issue and currently taking steps to remediate the incident.

3. 7 janvier 2026 à 04:10 UTCresolved

   Logins are working as intended. The incident has been resolved.

1. 12 décembre 2025 à 01:49 UTCinvestigating

   We are currently investigating an issue affecting NextivaONE in which users encounter an error when attempting to use the application.

2. 12 décembre 2025 à 02:21 UTCidentified

   The issue has been identified and engineers are currently working on the fix. We will continue to update through resolution.

3. 12 décembre 2025 à 02:55 UTCidentified

   Engineers are implementing a fix. We will continue to update through completion.

4. 12 décembre 2025 à 03:26 UTCidentified

   We are continuing to work on the fix for this issue.

5. 12 décembre 2025 à 03:41 UTCmonitoring

   A fix has been implemented, and we are monitoring the results. At this time, we see access to NextivaONE, NextOS, and Np3 as well as functionality restored to normal.

6. 12 décembre 2025 à 03:54 UTCresolved

   This Incident has bene resolved.

1. 5 novembre 2025 à 19:19 UTCinvestigating

   A subset of NCC customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.

2. 5 novembre 2025 à 19:50 UTCidentified

   The issue has been identified and engineers are working to implement a fix.

3. 5 novembre 2025 à 20:26 UTCmonitoring

   A fix has been applied and we are monitoring results. At this time inbound and outbound calling functionalities for impacted users has been restored.

4. 5 novembre 2025 à 21:05 UTCresolved

   This incident has been resolved.

1. 6 octobre 2025 à 14:11 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 6 octobre 2025 à 14:29 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 octobre 2025 à 15:44 UTCresolved

   A fix has been implemented and all logins are working as intended. This incident has been resolved.

1. 25 septembre 2025 à 18:58 UTCinvestigating

   We are currently experiencing issues with our inbound Support number. Please email [email protected] or visit https://www.nextiva.com/support/ for assistance.

2. 25 septembre 2025 à 19:09 UTCresolved

   A fix has been implemented, and calls are working as intended through our Support number. We appreciate your patience with the issue and apologize for any inconvenience this may have caused.

1. 9 septembre 2025 à 20:56 UTCinvestigating

   We are currently experiencing an issue impacting SMS and MMS in NextivaONE. Our engineers are actively engaged and investigating the cause. Other services remain unaffected. Updates will be provided as more information becomes available.

2. 9 septembre 2025 à 21:30 UTCidentified

   Engineers have identified the cause of the issue and are working on mitigation steps. We will continue to update throughout the progress of these actions.

3. 9 septembre 2025 à 22:15 UTCresolved

   A fix has been implemented, and SMS and MMS are functioning as intended. We appreciate your patience while our teams worked quickly to resolve this issue.

1. 22 juillet 2025 à 18:10 UTCinvestigating

   A subset of users are experiencing an error when logging into Np3. Engineers are engaged and investigating.

2. 22 juillet 2025 à 18:43 UTCidentified

   The issue has been identified, and Engineering teams are in the process of implementing a fix. We will continue to update through completion.

3. 22 juillet 2025 à 19:20 UTCidentified

   We are continuing to work on the fix. We are seeing an increase in successful logins as we move toward completion.

4. 22 juillet 2025 à 19:47 UTCmonitoring

   The fix has been implemented and we are seeing successful logins as intended. We will continue to monitor to ensure complete resolution.

5. 22 juillet 2025 à 20:32 UTCresolved

   This incident has been resolved