Historique des pannes de NWEA

1. 14 octobre 2026 à 16:07 UTCidentified

   Nous sommes conscients d'un problème affectant les utilisateurs de l'iPad Secure Browser version 3.5.30. Nos équipes d'ingénierie ont identifié le problème et travaillent activement à publier une mise à jour. Pour l'instant, nous recommandons de retarder l'installation de la version 3.5.30 jusqu'à ce que la version mise à jour soit disponible. Toutes les autres versions de l'application iOS fonctionnent comme prévu, ceci n'affecte que les appareils iOS. Nous fournirons des mises à jour supplémentaires à mesure que de plus amples renseignements seront disponibles.

2. 14 octobre 2026 à 17:39 UTCmonitoring

   Nous avons publié une version mise à jour de l'iPad Secure Browser (v3.5.34) qui résout le problème affectant les utilisateurs de la version 3.5.30. Les clients qui ont retardé l'installation de la version 3.5.30 peuvent maintenant télécharger et installer la dernière version. Les clients qui ont eu des problèmes avec la version précédente devraient mettre à jour la version 3.5.34. Nous continuerons de surveiller de près le rendement. Merci de votre patience pendant que nous avons travaillé à résoudre ce problème.

3. 14 octobre 2026 à 21:48 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 mai 2026 à 15:29 UTCidentified

   We have identified an issue causing delays with data from tests completed 5/14 on the following reports: Class Profile School Profile District Profile Family Report All other reports remain available and are functioning normally.

2. 15 mai 2026 à 21:12 UTCresolved

   Test events from May 14 are now populating in the impacted reports. This incident has been resolved.

1. 12 mai 2026 à 17:17 UTCinvestigating

   We are currently investigating reports of potential delays loading MAP Growth assessments and items. This page will be updated as we know more.

2. 12 mai 2026 à 18:13 UTCinvestigating

   We are continuing to investigate this issue. Thank you for your patience.

3. 12 mai 2026 à 20:16 UTCinvestigating

   MAP Growth performance has stabilized. We’re continuing to investigate potential causes and closely monitoring apps and services. You can continue to check this page for updates and/or click on the "SUBSCRIBE TO UPDATES" button above to receive updates via email or text.

4. 13 mai 2026 à 14:54 UTCinvestigating

   We are seeing some recurrence of issues with MAP Growth again today and are continuing to investigate.

5. 13 mai 2026 à 16:46 UTCinvestigating

   Our investigation into this issue continues. Thank you for your patience and we apologize for any inconvenience.

6. 13 mai 2026 à 21:48 UTCinvestigating

   We continue to investigate reports of login and item-loading delays during MAP Growth test sessions and have narrowed the issue to a potential cause. Some users may still experience delays, though testing is generally able to proceed. Work is ongoing to resolve the issue.

7. 14 mai 2026 à 15:20 UTCinvestigating

   Performance has remained stable today, and we are not currently observing the issues associated with this incident. The team continues to actively monitor the platform while we validate ongoing stability. Thank you for your patience.

8. 14 mai 2026 à 18:52 UTCinvestigating

   MAP Growth has continued to perform normally. We are maintaining heightened monitoring while our teams continue analysis to better understand the underlying cause. We will share additional updates if conditions change.

9. 18 mai 2026 à 17:42 UTCinvestigating

   MAP Growth has continued to operate normally, and we have not observed a return of the login or item‑loading delays for a second consecutive day. Teams took action Friday evening and we are encouraged by the sustained stability. We will continue wth heightened monitoring.

10. 19 mai 2026 à 16:48 UTCmonitoring

    MAP Growth continues to operate normally, with no recurrence of the login or item‑loading delays over multiple consecutive days. Based on the sustained stability observed since Friday, we are moving this incident into a monitoring state. We will continue heightened monitoring and will provide additional updates if conditions change.

11. 20 mai 2026 à 17:29 UTCresolved

    MAP Growth has continued to operate normally, with no recurrence of the login or item‑loading delays observed over multiple consecutive days. Following actions taken last week and a period of heightened monitoring, this incident is now considered resolved. We will continue to monitor platform performance and will communicate if any related issues re‑emerge. Thank you for your patience.

1. 12 mai 2026 à 14:11 UTCinvestigating

   We are aware of and currently investigating an issue where text to speech functionality is not working as expected. We apologize for the inconvenience and will update this page as soon as more information is available.

2. 12 mai 2026 à 14:54 UTCinvestigating

   If text-to-speech is not working on a given item, students can use the finger pointer TTS feature to click into the item and the item will be read aloud as expected. We continue to investigate the cause and will provide another update as soon as more information is available.

3. 12 mai 2026 à 15:55 UTCresolved

   This incident is now resolved. If students continue to experience an issue with text to speech, clearing cache should get TTS working properly. If you need to contact Technical Support, please visit our support page: https://connection.nwea.org/s/support

1. 10 décembre 2025 à 15:15 UTCinvestigating

   We are currently investigating an issue where some MAP Growth reports are experiencing a delay in getting the most current data. Those impacted are Class Profile, School Profile, District Profile, and Batch Print for Family Report.

2. 10 décembre 2025 à 16:14 UTCidentified

   We've addressed the cause of this incident. Current data will be displayed on the impacted reports no later than tomorrow morning. Thank you for your patience.

3. 10 décembre 2025 à 22:54 UTCresolved

   Impacted reports are displaying the most current data. This incident is resolved.

1. 5 décembre 2025 à 15:43 UTCinvestigating

   MAP Growth Profile reports are experiencing a delay in getting the most current data. Engineers are investigating the cause and working to resolve the issue as quickly as possible. We will provide an update as more information is available.

2. 5 décembre 2025 à 16:11 UTCidentified

   We have identified the cause and a fix is underway.

3. 5 décembre 2025 à 16:47 UTCidentified

   A fix has been successfully implemented, however it could take until tomorrow morning for the most current data to display on some MAP Growth reports. The reports impacted are District Profile Report, School Profile Report, Class Profile Report, and Batch Print for Family. No other reports are impacted by this incident and data should be accurate and up to date.

4. 8 décembre 2025 à 15:55 UTCresolved

   The fix worked as expected. This incident is resolved.

1. 18 novembre 2025 à 14:44 UTCinvestigating

   Some NWEA applications are being impacted by the Cloudflare outage this morning. We're monitoring the situation closely and will post more information as soon as possible. You can follow this incident for ongoing updates.

2. 18 novembre 2025 à 15:02 UTCmonitoring

   Cloudflare has indicated that the incident is resolved and we're seeing NWEA applications are available. We will continue to monitor.

3. 18 novembre 2025 à 17:18 UTCresolved

   NWEA applications have remained stable and available during the monitoring period and Cloudflare has indicated that they are seeing errors and latency rates return to normal levels. This incident is now resolved.

1. 9 septembre 2025 à 14:51 UTCmonitoring

   Please be advised we have received reports that some users may have experienced error messages when accessing MAP Growth this morning between 6:30AM PT and 6:45AM PT. Operations have stabilized and we continue to investigate the cause. Thank you for your patience.

2. 10 septembre 2025 à 17:08 UTCmonitoring

   MAP Growth experienced a brief interruption yesterday (9/9/25) between 6:30AM – 6:45AM PT and again today (9/10/25) between 7:00AM – 7:20AM PT. During this time, some students may have seen a message indicating an assessment item was taking too long and some proctors may have experienced slow loading times. Performance is stable and our teams are closely monitoring while working to address the underlying cause. Thank you for your patience.

3. 11 septembre 2025 à 03:01 UTCmonitoring

   MAP Growth performance has remained stable today, and we have not observed any additional testing or proctor errors. As a precaution, we will continue monitoring performance closely and working to address the underlying cause. Thank you for your continued patience.

4. 11 septembre 2025 à 19:49 UTCmonitoring

   No interruptions have been detected for MAP Growth today and performance has remained normal since yesterday morning. As a precaution, we will continue monitoring performance closely today and tomorrow. Thank you for your continued patience.

5. 12 septembre 2025 à 20:28 UTCmonitoring

   We deployed an improvement overnight and have continued to see stable performance for MAP Growth today. No interruptions have been detected since Wednesday morning. As a precaution, we will continue monitoring closely over the weekend.

6. 15 septembre 2025 à 21:47 UTCmonitoring

   MAP Growth has continued to operate normally and without disruptions since Wednesday, September 10, 2025. As a precaution, our teams will continue monitoring closely today and tomorrow.

7. 16 septembre 2025 à 15:12 UTCresolved

   MAP Growth has continued operating normally after a period of monitoring and we are confident this issue has been resolved.

1. 18 juillet 2025 à 19:42 UTCidentified

   We have identified an issue impacting the HMH Rostering Service and Administrators are unable to roster. If you are only using the legacy NWEA rostering service, MARC file or manual rostering is available. We are working to resolve this issue as quickly as possible, and updates will be provided here when information becomes available. Thank you for your patience during this disruption.

2. 19 juillet 2025 à 00:13 UTCidentified

   We have restored rostering for some organizations and our teams will continue working to restore all remaining organizations.

3. 19 juillet 2025 à 16:16 UTCidentified

   Work continues to restore rostering services. If your organization is impacted by this issue a message will display for Administrators when attempting to roster. If you see this message, please delay any rostering activities. If you do not see this message, you are able to roster without any issues.

4. 20 juillet 2025 à 17:25 UTCidentified

   Our teams are making progress restoring rostering service for all organizations.

5. 20 juillet 2025 à 21:44 UTCidentified

   Our teams have restored rostering service for the bulk of our users. However, some still remain unable to roster. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster. The next update is planned for Monday morning and we thank you for your patience as we work to restore service.

6. 21 juillet 2025 à 14:11 UTCidentified

   We continue working to restore rostering service for all customers. If your organization is impacted, an alert will display for Administrators communicating that they should not attempt to roster.

7. 22 juillet 2025 à 18:37 UTCidentified

   Our teams have made more progress in restoring rostering service, however some organizations remain unable to roster. Addressing this issue is our top priority and we thank you for your patience. If your Administrator receives a message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

8. 23 juillet 2025 à 17:08 UTCidentified

   We continue working to restore rostering service for all customers. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

9. 1 août 2025 à 18:30 UTCidentified

   We continue working to restore rostering service for all customers, thank you for your patience. If your Administrator receives a platform message indicating you are unable to roster, please do not attempt to roster. Once rostering service for your organization has been restored, this message will no longer appear.

10. 5 août 2025 à 20:29 UTCidentified

    Our teams have enabled the vast majority of customers to roster. The small remaining who are still unable to roster will see a message when they attempt to roster within the platform and we are working to restore these final customers as quickly as possible. Thank you for your patience as we work to resolve this issue.

11. 8 août 2025 à 19:54 UTCidentified

    Customers may experience delays in rostering today. We are working to address these delays as quickly as possible.

12. 8 août 2025 à 20:16 UTCidentified

    Customers utilizing the HMH Rostering Service may experience delays in rostering today. Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay. We are working to address these delays as quickly as possible.

13. 8 août 2025 à 23:05 UTCidentified

    The HMH Rostering Service is performing normally without delays for applicable partners. Thank you for your patience as we worked to address this issue.

14. 12 août 2025 à 20:11 UTCidentified

    Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible. Districts using NWEA Clever, NWEA Classlink or NWEA file based rostering are not impacted by this delay. If you are attempting to use the HMH Rostering Service today and notice it is taking longer than expected, please allow the process to complete and do not resubmit as this will increase the delay. Thank you for your patience as we work to address this issue.

15. 14 août 2025 à 20:09 UTCidentified

    Some customers may experience delays when using the HMH Rostering Service. Our teams are working to address these delays as quickly as possible. Districts using NWEA Clever, NWEA Classlink or NWEA file-based rostering have not been impacted by these delays.

16. 21 août 2025 à 19:39 UTCidentified

    Our teams have implemented additional options for organizations to roster educators and students. As of this update the majority of organizations can roster successfully. Additionally, we have released changes that have mitigated the delays some administrators experienced last week. Thank you for your patience and your partnership during this issue.

17. 4 septembre 2025 à 13:09 UTCidentified

    Our teams continue working to enable rostering for a small group of remaining organizations. Some customers may experience errors when attempting to log in after successfully rostering and we are working to address those issues as quickly as possible. Thank you for your continued patience.

18. 4 septembre 2025 à 17:59 UTCmonitoring

    All organizations are now able to roster. Some customers may still experience errors when attempting to log in after rostering and we are working to address those issues as quickly as possible.

19. 12 septembre 2025 à 17:09 UTCresolved

    This incident has been resolved.

1. 19 mai 2025 à 13:36 UTCinvestigating

   We are investigating a possible issue impacting NWEA login for Teachers and Administrators. Additional updates will be posted here as soon as more information is available. Thank you for your patience.

2. 19 mai 2025 à 14:18 UTCmonitoring

   NWEA login experienced a brief degradation this morning for Teachers and Administrators between 9:05PM ET and 9:35AM ET. Service recovered at that time and all users can access the NWEA Start page. Our team is monitoring performance as a precaution.

3. 19 mai 2025 à 21:57 UTCmonitoring

   Operations continue performing normally and as a precaution we will continue monitoring until further notice.

4. 20 mai 2025 à 17:28 UTCresolved

   After monitoring performance yesterday and this morning without any issues, this incident is resolved. Thank you for our patience during this event.

1. 14 mai 2025 à 17:12 UTCinvestigating

   We are investigating a possible issue impacting MAP Growth assessment and additional updates will be posted here as soon as more information is available. Thank you for your patience.

2. 14 mai 2025 à 17:16 UTCmonitoring

   Our teams are monitoring performance on MAP Growth.

3. 14 mai 2025 à 18:15 UTCmonitoring

   Some users experienced Map Growth access issues between 12:15PM ET and 12:45Pm ET today. Service on MAP Growth returned to normal at 12:45PM ET and our teams continue to monitor performance as a precaution.

4. 14 mai 2025 à 21:15 UTCresolved

   MAP Growth has operated normally since 12:45PM ET. After a period of monitoring as a precaution, this incident is now resolved. Our investigation indicates this issue is likely related to a broader internet instability event that impacted multiple regions in the US.

1. 6 mai 2025 à 14:17 UTCinvestigating

   We are aware of an issue that occurred this morning which impacted MAP Growth testing and are actively investigating.

2. 6 mai 2025 à 15:15 UTCresolved

   Our teams have observed recovery and all users can access and test.

1. 24 avril 2025 à 13:50 UTCmonitoring

   Please be advised that the MAP Growth Start page experienced a brief service interruption this morning between 8:38AM ET and 9:22AM ET. Our teams were able to resolve this issue and operations are normal. Our teams will continue monitoring performance today as a precaution. We apologize for any inconvenience this issue may cause.

2. 24 avril 2025 à 17:16 UTCmonitoring

   Performance in MAP Growth continues to operate normally with no impact for educators or students. As a precaution this incident will remain in the state of monitoring.

3. 24 avril 2025 à 21:15 UTCmonitoring

   Performance in MAP Growth continues to operate normally with no impact for educators or students. As a precaution this incident will remain in the state of monitoring overnight and an update will be provided tomorrow.

4. 25 avril 2025 à 14:44 UTCresolved

   The MAP Growth Start page for Administrators has operated normally since Thursday, April 24, 2025, at 9:22AM ET. After monitoring yesterday and this morning, we are confident this issue has been resolved.

1. 2 avril 2025 à 14:12 UTCinvestigating

   Please be advised that our teams are investigating a possible disruption for some students attempting to log into MAP Reading Fluency. Additional updates will be provided here as soon as possible.

2. 2 avril 2025 à 14:52 UTCmonitoring

   Our teams have identified the issue and applied a solution. Students are able to successfully log in again. As a precaution we will continue monitoring performance until 12:00PM ET.

3. 2 avril 2025 à 16:13 UTCresolved

   Our teams have monitored student login performance and there have been no further errors, and we are confident this incident has been resolved. Thank you for your patience as we worked to restore login service for students.

1. 18 février 2025 à 18:03 UTCinvestigating

   We are aware of possible delays with data exports and engineering teams are currently investigating this issue. We will update this page again as more information becomes available. We apologize for any inconvenience this may cause.

2. 18 février 2025 à 20:54 UTCinvestigating

   We are continuing to monitor possible delays with data exports. This page will be updated as more information becomes available.

3. 19 février 2025 à 15:58 UTCinvestigating

   We are continuing to investigate and monitor possible delays with data exports. This page will be updated again no later than 2 PM ET.

4. 19 février 2025 à 18:59 UTCinvestigating

   Engineers are working diligently to address possible delays with data exports. Thank you for your patience. Our next update will be posted by 5 PM ET.

5. 19 février 2025 à 21:59 UTCidentified

   Engineering teams have identified a potential fix to address data export delays, which is planned for release this evening. We will monitor the release and provide another update tomorrow by 12 PM ET.

6. 20 février 2025 à 15:49 UTCmonitoring

   A fix was deployed as planned and data export requests are processing in the order in which they were received. We will continue to monitor the processing of these requests throughout the day today. Another update will be posted by 5 PM ET.

7. 20 février 2025 à 22:03 UTCmonitoring

   Data export requests continue to process by the order in which they were received and we are actively monitoring progress. We will update this page either when processing is complete or by Friday at 5 PM ET, whichever comes first.

8. 21 février 2025 à 22:05 UTCresolved

   Thank you for your patience as we've worked though delays in delivering data export requests. Processing is now complete.