Historique des pannes de Olark

1. 5 août 2026 à 21:02 UTCinvestigating

   Nous avons détecté un problème avec les réponses des robots et nous enquêtons. Nous mettrons à jour ici comme nous en savons plus.

2. 5 août 2026 à 21:10 UTCinvestigating

   We are continuing to investigate this issue.

3. 5 août 2026 à 21:57 UTCidentified

   We've identified the cause of the issue and are implementing a fix now.

4. 5 août 2026 à 22:03 UTCmonitoring

   System have recovered. We're monitoring closely but are confident that chat and bot services are now behaving as expected.

5. 5 août 2026 à 23:00 UTCresolved

   This incident has been resolved.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 mai 2026 à 11:31 UTCinvestigating

   We've detected an issue and are working to resolve this quickly regarding users being unable to login to https://chat.olark.com. We'll have an update within the hour.

2. 16 mai 2026 à 11:33 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 mai 2026 à 15:43 UTCmonitoring

   An upstream provider made a change that caused authentication to fail on our classic chat console (chat.olark.com). We have made a change that circumvents the problem and you should now be able to log in.

4. 16 mai 2026 à 16:09 UTCresolved

   The issue regarding users being unable to login to https://chat.olark.com has been resolved.

1. 22 avril 2026 à 13:57 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 22 avril 2026 à 14:25 UTCinvestigating

   We're aware of reports that the Olark Agent interface isn't loading at https://app.olark.com — some users are able to continue chatting by navigating directly to https://chat.olark.com in the meantime until the issue is fully resolved.

3. 22 avril 2026 à 16:31 UTCinvestigating

   We are continuing to investigate this issue. Please try https://chat.olark.com in the meantime.

4. 22 avril 2026 à 16:45 UTCmonitoring

   We have identified the problem and issued a fix. Please reload your session. We will continue to monitor.

5. 22 avril 2026 à 17:47 UTCresolved

   This incident has been resolved.

1. 26 mars 2026 à 18:23 UTCinvestigating

   We're currently investigating reports that chatbots and Ai are failing to reply to chats as expected. We'll update here as we know more.

2. 26 mars 2026 à 19:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 mars 2026 à 19:47 UTCresolved

   This incident has been resolved.

1. 9 mars 2026 à 14:02 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 9 mars 2026 à 14:16 UTCinvestigating

   We've detected issues with chatboxes loading and message delivery delays. We're investigating the cause and will update here as soon as we know more.

3. 9 mars 2026 à 15:26 UTCidentified

   We believe the cause of chatboxes loading intermittently and delayed message delivery is related to an upstream service provider outage. We're continuing to monitor and will update here as we get more information.

4. 9 mars 2026 à 16:44 UTCmonitoring

   Systems have recovered and we're seeing normal traffic resume. We'll continue monitoring closely.

5. 9 mars 2026 à 17:10 UTCresolved

   This incident has been resolved.

1. 25 février 2026 à 22:23 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 25 février 2026 à 22:28 UTCidentified

   We've detected an issue loading app.olark.com. We're implementing a fix now and will update as soon as we have an update.

3. 25 février 2026 à 22:33 UTCresolved

   We've recovered from the incident and app.olark.com is now loading as normal.

1. 19 février 2026 à 18:24 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 février 2026 à 18:26 UTCinvestigating

   We're investigating reports that visitor messages are not appearing the agent console.

3. 19 février 2026 à 18:31 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 19 février 2026 à 20:24 UTCidentified

   Our monitoring has detected that we may be experiencing issues with visitor message delivery. We're taking further mitigation steps and will update as things progress.

5. 19 février 2026 à 20:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

6. 19 février 2026 à 22:09 UTCresolved

   This incident has been resolved.

1. 19 février 2026 à 15:23 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 février 2026 à 16:00 UTCidentified

   We've identified the cause of messages but appearing in the agent console and are implementing a fix now.

3. 19 février 2026 à 16:11 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 19 février 2026 à 17:16 UTCresolved

   This incident has been resolved.

1. 12 février 2026 à 15:29 UTCidentified

   Bot performance may be degraded due to a provider outage. Bots may fail to provide stock answers in response to visitor questions at this time.

2. 12 février 2026 à 18:03 UTCresolved

   This incident has been resolved.

1. 9 février 2026 à 16:18 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 9 février 2026 à 16:19 UTCinvestigating

   We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.

3. 9 février 2026 à 16:31 UTCmonitoring

   Message delivery is stable. We're monitoring closely.

4. 9 février 2026 à 17:19 UTCidentified

   We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.

5. 9 février 2026 à 18:19 UTCmonitoring

   A fix has been implemented and we're monitoring closely.

6. 9 février 2026 à 19:47 UTCresolved

   This incident has been resolved.

1. 12 novembre 2025 à 19:35 UTCresolved

   At approximately 8:10 AM Pacific Time, we identified unauthorized activity within our email service. Scammers gained access to our outbound email system and sent phishing messages with the subject line “Important Security Enhancement.” These emails were not sent by Olark and are not related to any legitimate Olark communications. We have taken immediate action to secure our email systems and block the unauthorized messages. Our investigation confirms that no customer data or account information was accessed, exposed, or misused. The issue was limited to the sending of fraudulent emails. If you received one of these messages, please do not click any links or download attachments. You can safely delete the email. For any concerns or to verify an Olark communication, contact us directly at [email protected].

1. 30 octobre 2025 à 00:53 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 30 octobre 2025 à 01:13 UTCinvestigating

   We've detected an issue with message delivery and loading transcripts and are working to identify the cause of the issue. We'll update here as soon as we know more.

3. 30 octobre 2025 à 01:28 UTCmonitoring

   We've taken mitigation steps and systems are recovering. We'll continue to monitor closely and update here if things change.

4. 30 octobre 2025 à 04:01 UTCresolved

   This incident has been resolved.

1. 27 octobre 2025 à 18:38 UTCidentified

   We've detected and are working to resolve issues with message delivery. We'll update here as soon as we know more.

2. 27 octobre 2025 à 18:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 27 octobre 2025 à 18:49 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 27 octobre 2025 à 20:30 UTCresolved

   This incident has been resolved.

1. 16 octobre 2025 à 19:27 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 16 octobre 2025 à 19:36 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 octobre 2025 à 20:15 UTCmonitoring

   Systems are recovering and we're continuing to monitor closely.

4. 16 octobre 2025 à 20:57 UTCresolved

   This incident has been resolved.

1. 10 octobre 2025 à 22:26 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 10 octobre 2025 à 22:28 UTCinvestigating

   We're investigating issues with message delivery and bot responses. We'll update here as soon as we know more.

3. 10 octobre 2025 à 23:06 UTCidentified

   We've identified the cause of the issue and are working on resolution.

4. 10 octobre 2025 à 23:16 UTCmonitoring

   Systems have recovered and users are free to resume chatting as normal. We'll continue to monitor closely.

5. 10 octobre 2025 à 23:27 UTCresolved

   This incident has been resolved.

1. 19 septembre 2025 à 05:12 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 19 septembre 2025 à 05:33 UTCinvestigating

   We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

3. 19 septembre 2025 à 06:00 UTCidentified

   We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

4. 19 septembre 2025 à 06:01 UTCidentified

   We are continuing to work on a fix for this issue.

5. 19 septembre 2025 à 07:18 UTCmonitoring

   Systems have returned to normal but we're continuing to monitor closely.

6. 19 septembre 2025 à 14:36 UTCresolved

   This incident has been resolved.

1. 17 juillet 2025 à 18:50 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 17 juillet 2025 à 18:55 UTCinvestigating

   We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

3. 17 juillet 2025 à 19:00 UTCmonitoring

   Systems have recovered and we're monitoring closely.

4. 17 juillet 2025 à 20:53 UTCresolved

   This incident has been resolved.

1. 8 juillet 2025 à 16:28 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 8 juillet 2025 à 17:04 UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

3. 8 juillet 2025 à 19:35 UTCresolved

   This incident has been resolved.

1. 2 juillet 2025 à 16:10 UTCinvestigating

   We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

2. 2 juillet 2025 à 16:12 UTCidentified

   We've detected and are working on a fix for slow message delivery.

3. 2 juillet 2025 à 16:36 UTCmonitoring

   A fix has been implemented and services have returned to normal. We'll continue to monitor closely.

4. 2 juillet 2025 à 18:51 UTCresolved

   This incident has been resolved.

1. 23 juin 2025 à 18:45 UTCinvestigating

   We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update here as we know more.

2. 23 juin 2025 à 20:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 24 juin 2025 à 04:26 UTCmonitoring

   Systems are returning to normal - we're monitoring recovery closely and will continue to update here.

4. 24 juin 2025 à 15:09 UTCidentified

   Mitigations put in place yesterday have not sustained improvement - agents are seeing laggy performance today. We're taking additional measures and will update here as things change.

5. 25 juin 2025 à 21:29 UTCmonitoring

   Performance has returned to normal, our team is actively monitoring for any further capacity improvements.

6. 2 juillet 2025 à 18:51 UTCresolved

   This incident has been resolved.