Historique des pannes de One

1. 3 août 2026 à 09:13 UTCinvestigating

   Certains clients sont actuellement incapables d'accéder au webmail. Nous examinons cette question et vous tiendra au courant des progrès réalisés. Prochaine mise à jour au plus tard à 12:00 CEST.

2. 3 août 2026 à 09:20 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 3 août 2026 à 09:39 UTCresolved

   L'accès au Webmail a maintenant été entièrement restauré, et tous les systèmes sont vérifiés pour fonctionner comme prévu. Si vous rencontrez toujours des problèmes d'accès aux services connexes avec nous, veuillez nous contacter sur chat ou courriel ici: https://www.one.com/chat.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 14:33 UTCmonitoring

   Une fenêtre de maintenance a été prévue pour les serveurs de courrier, le 17 juillet de 23:30 à 01:30 CET. Certains utilisateurs peuvent rencontrer de courtes périodes d'arrêt pendant cette fenêtre de maintenance, ce qui pourrait affecter l'accessibilité des courriels. Si vous rencontrez d'autres problèmes une fois la fenêtre de maintenance terminée, veuillez nous contacter sur chat ou courriel ici: https://www.one.com/chat.

2. 17 juillet 2026 à 21:52 UTCresolved

   L'entretien prévu est terminé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 24 juin 2026 à 09:04 UTCinvestigating

   Some customers are currently seeing "Unable to establish database connection" on their websites. We have identified the issue and our engineers are working to implement a fix We understand the impact this may have on your services and are prioritizing resolution. We will provide further updates as soon as more information becomes available.

2. 24 juin 2026 à 09:24 UTCresolved

   Access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new

1. 17 juin 2026 à 09:09 UTCidentified

   There is a known issue on Microsoft's end, where incoming emails to recipients hosted there are not getting delivered. This is not something we are able to affect, so at the moment, we can only advise to wait for them to fix it.

1. 10 juin 2026 à 12:27 UTCidentified

   Depuis un certain temps, nous rencontrons des problèmes avec les statistiques hebdomadaires et mensuelles du site Web disponibles dans les panneaux de contrôle des clients. Nous travaillons sur une nouvelle solution stable et nous espérons la mettre en place d'ici le 14 août. Si vous vous fiez à ces statistiques, veuillez noter que les numéros quotidiens sont toujours disponibles entre-temps. Nous nous excusons de tout inconvénient que cela pourrait avoir causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juin 2026 à 06:43 UTCinvestigating

   We are currently experiencing issues with our webmail, causing the page not to load for some customers Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 9 juin 2026 à 06:55 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/en-gb/about/contact-us/.

1. 8 mai 2026 à 09:21 UTCinvestigating

   We are currently experiencing issues with webmail, causing it to load slower than usual, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 8 mai 2026 à 10:34 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://help.one.com/hc/en-us/requests/new.

1. 27 avril 2026 à 11:47 UTCinvestigating

   We are currently experiencing issues with webmail, causing blank pages, affecting some customers. This does not affect email services Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 27 avril 2026 à 11:53 UTCresolved

   Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 24 avril 2026 à 08:53 UTCinvestigating

   We are currently experiencing issues with our control panel, causing some of the links to be missing and some services to not work, affecting some customers. Our Engineering team is doing all they can to get our systems back to normal as soon as possible. No data will be lost because of this issue. We will keep you updated on the progress and resolution of this issue.

2. 24 avril 2026 à 09:12 UTCresolved

   Control panel access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please contact us on chat or email here: https://www.one.com/chat.

1. 23 avril 2026 à 09:30 UTCresolved

   We are currently experiencing an issue where the control panel is not loading for some customers. Our technicians are aware of the problem and are actively working to identify the root cause and implement a solution as quickly as possible. We will provide further updates as more information becomes available. Thank you for your patience.

1. 19 février 2026 à 12:57 UTCresolved

   Resolved Webmail access has now been fully restored, and all systems are verified to be working as expected again. If you are still having problems accessing related services with us, please get in touch with us on chat or email here: https://www.one.com/chat. Posted Feb 13, 2026 - 17:11 CET Monitoring A fix has been implemented, and the issue seems to be resolved. We are currently monitoring the situation to ensure continued stability. Posted Feb 13, 2026 - 16:04 CET Identified The prevoius issue with webmail has reappeared, we are working on fixing it in a different way Posted Feb 13, 2026 - 14:50 CET Monitoring A fix has been implemented, and we will monitor the situation for a while. Posted Feb 13, 2026 - 14:26 CET Identified The issue has been identifed, and a fix is being worked on as we speak. Posted Feb 13, 2026 - 13:38 CET Investigating We are currently investigating an issue affecting our webmail service. A further update will be provided no later than 13:45 CET