Historique des pannes de Payments Hub

We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

This incident has been resolved.

We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

This incident has been resolved.

Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

Issue has been resolved and all funds have been released.

We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

This incident has been resolved.

We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

This incident has been resolved.

If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.

You may have received an email notification that your password is expiring in 7 days. This notification can be disregarded as it was sent in error. Your account is secure and you can continue to use your existing password to log in to Payments Hub. If you have already reset your password, use your new password to log in. We apologize for the confusion this email has caused.

This incident has been resolved.

We are investigating an issue causing to new sign ins to the Payments Hub portal to be slow for some users. This is NOT impacting processing; devices and terminals are not impacted.

The issue has been identified and a fix applied. All impacted services have now recovered. Users are now able to sign in to the Hub as usual.

The team is investigating reports that merchants are experiencing problems signing into the Payanywhere app and Payments Hub portal.

We are continuing to investigate the issue. Merchant logins will be temporarily restricted as part of the recovery process.

Payments Hub access has been restored. The team is continuing to work toward stabilizing access to the app.

We appreciate your continued patience as we work toward a resolution. If you are having trouble logging in to the Payanywhere app, you may see an error message about entering a valid email and/or password. Rest assured that your email and/or password are not impacted. You do not need to reset your password. Troubleshooting tips: You can log in to Payments Hub to accept payments with the Virtual Terminal; Invoices; or Payment Links. If you are having trouble logging in to Payments Hub, please clear your cookies and cache and try again.

We have resolved this issue and will continue to monitor performance. Thank you for your patience and understanding. We know this disruption was extremely frustrating and we sincerely apologize.

The team is investigating downstream timeouts with when communicating with the card brands. This is causing timeout for our merchants.

The team has identified the issue to be specific to VISA transactions.

We are experiencing high volume, but we are now seeing successful VISA traffic. All services have recovered and communication with VISA has been fully restored.

We were made aware of systems issue at All Merrick that resulted in a funding delay. Affected merchants will be funded before 5pm local time today.

This issue has been resolved.

We are investigating reports that our toll free numbers are not connecting properly. Our 248-269-6000 continues to work and we advise that you use this number until the issue is resolved.

Inbound toll free calls are working again. This incident has been resolved.

We are currently experiencing an issue with some of our inbound phone lines, including: 248-269-6000 and 800-226-2273, 866-485-8999 If you need to reach us by phone at this time please use this alternate number: 877-387-5640 Also note our Hospitality line: 248-298-8000 is also available.

All phone lines are now accepting calls, all systems are back online. This issue is resolved.

The AMEX Opt Blue funding issue has been resolved. The AMEX funding will be in the merchant's next deposit.

This incident has been resolved.

To our Partners and Agents: There may be a delay in auto approvals due to Global IT issues. Our enrollment system is functioning; however, external sources we rely on have been impacted. Our teams are working to push these through manual review as fast as possible.

We are no longer seeing downstream latency impacting our enrollment process. All systems remain healthy, and fully operational.