Historique des pannes de Payments Hub

1. 2 septembre 2026 à 16:51 UTCmonitoring

   Les clients signalent des problèmes de service intermittents. Nos systèmes et nos volumes semblent sains, mais nous voyons des rapports élevés de problèmes de trafic Internet dans plusieurs principaux ISP aux États-Unis. Nous continuons d'enquêter et de suivre la situation.

2. 2 septembre 2026 à 21:10 UTCresolved

   Les rapports sur les problèmes de service ont diminué, et les connexions observées dans toutes les régions se sont stabilisées sans que d'autres perturbations aient été signalées.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 août 2026 à 14:15 UTCidentified

   Nous rencontrons actuellement des difficultés techniques en matière de validation des comptes bancaires. Les utilisateurs peuvent ne pas être en mesure de passer la page d'information d'entreprise après avoir entré les détails bancaires. Notre équipe d'ingénieurs étudie activement cette question, et nous fournirons une mise à jour dès qu'une résolution sera trouvée.

2. 27 août 2026 à 15:13 UTCresolved

   Cette question a été résolue et les nouvelles demandes fonctionnent comme prévu. Si un utilisateur a été touché l'application a été enregistrée et peut être repris - aucune donnée n'a été perdue.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 août 2026 à 16:32 UTCinvestigating

   We are currently experiencing elevated failure rates with credit card processing. Our engineering team is actively investigating the issue, and we will provide immediate updates as new information becomes available.

2. 13 août 2026 à 17:44 UTCmonitoring

   We have identified the issue affecting credit card authorizations and a fix has been applied. We are monitoring the recovery of success rates.  You may begin re-attempting transactions. Thank you for your patience.

3. 13 août 2026 à 20:40 UTCresolved

   Credit card processing is fully restored. All systems are back to normal operations, and transaction processing has stabilized.

1. 10 août 2026 à 14:06 UTCinvestigating

   Certains utilisateurs éprouvent actuellement des problèmes de connexion au portail partenaire et reçoivent une erreur de « page introuvable » lors de leur connexion. La question est intermittente et n'a pas d'incidence sur le traitement des marchands. Si vous recevez ce message, vous pouvez accéder au site et aux pages via la navigation latérale gauche.

2. 10 août 2026 à 17:03 UTCresolved

   The issue was identified and resolved. Thank you for your patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 août 2026 à 11:23 UTCinvestigating

   Nous examinons un problème sur l'application Payanywhere où l'impression du rapport de lot peut signaler des numéros de lot incohérents. Notre équipe travaille activement sur un correctif et fournira des mises à jour ici dès qu'ils sont disponibles.

2. 1 août 2026 à 20:53 UTCinvestigating

   Si les commerçants ont des problèmes avec l'impression de leur rapport de lot, allez à Transactions, sélectionnez Sommaires, et appuyez sur Imprimer sur le rapport de clôture élargi.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 31 juillet 2026 à 22:22 UTCidentified

   Nous enquêtons sur un problème sur Payments Hub où l'ajout de l'adresse physique d'un client lors de l'utilisation du terminal virtuel empêche le client d'être sauvegardé. Solution : laisser les champs d'adresse vides pendant la transaction pour enregistrer le client et terminer la vente. Vous pouvez ensuite ajouter l'adresse physique directement via le répertoire des clients. Notre équipe travaille activement sur un correctif et fournira des mises à jour ici dès qu'ils sont disponibles.

2. 1 août 2026 à 01:09 UTCresolved

   Une correction a été déployée pour ajouter l'adresse physique d'un client lors d'une transaction Virtual Terminal. La solution de rechange n'est plus nécessaire. Nous nous excusons de tout inconvénient que cela pourrait avoir causé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 19:57 UTCresolved

   Mise à jour des pannes : les problèmes de communication entre votre système de paiement et l'hôte peuvent avoir causé des autorisations en attente pour certains détenteurs de cartes. Notre vérificateur des transactions inverse activement ces duplicatas pour s'assurer que les soldes de vos détenteurs de cartes ne sont pas affectés. Aucune action n'est nécessaire de votre part.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 18:57 UTCinvestigating

   Nous avons des retards temporaires avec le traitement et les autorisations. Notre équipe enquête activement.

2. 17 juillet 2026 à 19:41 UTCresolved

   Le traitement et les autorisations fonctionnent maintenant normalement. Merci de votre patience pendant que nous avons résolu ce problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 juillet 2026 à 18:44 UTCinvestigating

   Nous avons des retards temporaires avec le traitement et les autorisations. Notre équipe enquête activement.

2. 17 juillet 2026 à 18:47 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 juillet 2026 à 13:49 UTCinvestigating

   We are currently investigating an issue primarily impacting internal processes, which is impacting our ability to support our customers. Our merchants and partners may experience degraded performance within the Partner Hub, specifically enrollment. Processing and payments are not affected and continue to work as expected. Thank you for your patience.

2. 2 juillet 2026 à 19:01 UTCresolved

   The issue has been identified and addressed. The team confirmed there was no impact to merchant processing. All systems are healthy at this time. We will continue to monitor the service closely. Thank you for your continued patience.

1. 22 juin 2026 à 20:25 UTCidentified

   We are aware of a funding delay impacting a subset of merchants today utilizing Citizens bank. Due to a delay in ACH file processing, some deposits were not processed as originally scheduled. The impacted files were successfully processed by 10:00 AM ET, and affected merchants should receive their funding by close of the business day today. We apologize for the inconvenience and appreciate your patience as we worked to resolve the issue.

2. 23 juin 2026 à 14:02 UTCresolved

   This incident has been resolved.

1. 18 juin 2026 à 16:30 UTCinvestigating

   We are currently investigating an issue impacting Visa transactions that are causing funding discrepancies for some merchants. Our teams are actively working to identify the root cause and determine the scope of impact. We will provide updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

2. 18 juin 2026 à 21:05 UTCresolved

   The issue impacting certain Visa transactions has been identified and corrected. Affected Visa transactions that did not previously settle have now been successfully settled and are scheduled for funding. Due to the banking holiday, funding for impacted transactions is expected to be received on Monday. We apologize for any inconvenience and appreciate your patience while we worked to resolve this matter.

1. 18 juin 2026 à 14:25 UTCinvestigating

   We are currently investigating an issue that may cause some American Express card transactions to display incorrect merchant descriptor information on cardholder digital applications. Our teams are actively working to identify the cause and assess the scope of impact. We will provide updates as additional information becomes available. We apologize for any inconvenience and appreciate your patience.

2. 23 juin 2026 à 14:30 UTCresolved

   This incident has been resolved.

1. 15 juin 2026 à 17:44 UTCmonitoring

   Due to an issue encountered following planned maintenance, funding files for Merrick Bank Next Day Funding (NDF) merchants with Saturday and Sunday processing were submitted after the Federal Reserve's processing deadline. All impacted merchants will still receive funding today. Funds are being processed as Same Day Funding (SDF) and are expected to be available by approximately 1:30 PM ET today. We apologize for the inconvenience and will continue to monitor processing through completion.

2. 16 juin 2026 à 04:15 UTCresolved

   Issue has been resolved and all funds have been released.

1. 10 juin 2026 à 13:49 UTCinvestigating

   We are currently experiencing intermittent login issues affecting both Payanywhere and Payments Hub. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.

2. 10 juin 2026 à 16:19 UTCmonitoring

   Update: We are seeing significant improvements to login issues for Payanywhere and Payments Hub. Please retry logging in if you experienced a problem earlier. Our team will continue to monitor the situation closely.

3. 10 juin 2026 à 21:56 UTCresolved

   All systems are operational. We will continue monitoring performance closely. We appreciate your patience as we worked to resolve the issue.

1. 22 mai 2026 à 20:48 UTCmonitoring

   Ingenico has notified us of a rare issue affecting some Desk/2600 terminals, where the device may freeze or become unresponsive during operation.  We are working to resolve this through an automated software update as quickly as possible. If your terminal encounters this issue, you can resolve it immediately by performing a manual hardware reset. Please follow the steps below: How to Reset Your Terminal 1. Locate the Yellow button and the Special Characters button on the keypad. 2. Press and hold both buttons simultaneously. 3. Continue holding until the screen goes blank and the terminal begins to reboot. Need Further Assistance? If the device continues to freeze after a reboot, or if you encounter any other technical difficulties, our support team is ready to help. Support Line: 866-485-8999 Thank you for your patience and for being a valued customer.

2. 10 juin 2026 à 22:33 UTCresolved

   This incident has been resolved.

1. 18 mai 2026 à 15:47 UTCmonitoring

   We are investigating reports of cellular connectivity issues affecting PAX A920 and A920 Pro terminals. We are actively working with the device manufacturer and cellular network provider to identify the root cause and implement a resolution. Current Status: Wi-Fi connectivity and processing are not impacted. Temporary Workaround: If your device is unable to connect via cellular, please switch to a local Wi-Fi network to continue processing transactions. If you require cellular connectivity, instructions are available here: https://vimeo.com/paymentshub/apn?share=copy

2. 20 mai 2026 à 18:49 UTCresolved

   This incident has been resolved.

1. 3 mars 2026 à 15:15 UTCmonitoring

   If you are experiencing delays or issues with funding today, March 3, 2026, please be advised that the Federal Reserve System is currently experiencing technical issues that may be impacting transaction processing nationwide. Our teams are actively monitoring the situation. We appreciate your patience and understanding as resolution efforts are underway.

2. 3 mars 2026 à 22:23 UTCresolved

   Federal Reserve Funding Update Status: Restored The Federal Reserve System has returned to normal operations. Our team is closely monitoring the funding to ensure all transfers are completed as quickly as possible. Final arrival times will depend on your individual bank’s processing schedule. Please allow 1–2 business days for funds to reflect in your account balance. Action Required: None. Track Activity: Please log in to paymentshub.com to review your deposits. No further action is required on your part.

1. 3 janvier 2026 à 15:52 UTCmonitoring

   The team has identified an issue impacting the data feeds into customer facing portals. Merchant users may not see the most recent transactions on reports at this time.

2. 3 janvier 2026 à 17:15 UTCmonitoring

   We are continuing to monitor the issue. The bottleneck has been addressed and the team is observing the backlog shrinking.

3. 3 janvier 2026 à 23:07 UTCmonitoring

   Update: The feeds for smaller datasets have been restored, one, high volume data feed is still being recovered. We apologize for any disruption this has caused and appreciate your patience.

4. 4 janvier 2026 à 03:46 UTCresolved

   We are no longer seeing delays with reporting data and will continue to monitor performance. We apologize for any disruption this has caused and appreciate your patience. .

1. 20 octobre 2025 à 16:16 UTCidentified

   As part of the ongoing issue with one of our third-party platforms, you may experience degraded performance while logging in and using Payanywhere and Payments Hub. We understand the impact this is having on your business operations; we apologize for the disruption and are continuing to monitor this issue.

2. 20 octobre 2025 à 17:46 UTCmonitoring

   We are actively working with our third-party platform as they work towards a full recovery. We are continuing to monitor the issue and apologize that you may still be experiencing degraded performance with Payanywhere and Payments Hub.

3. 20 octobre 2025 à 19:53 UTCmonitoring

   We are no longer seeing issues with logging in to Payanywhere. We are seeing partial improvements to logins to Payments Hub and you may experience intermittent issues. We appreciate your understanding as we monitor the recovery of our third-party platform services.

4. 20 octobre 2025 à 22:25 UTCresolved

   We are seeing significant improvement to Payments Hub functionality. All systems are operational and we will continue to monitor performance of Payments Hub and Payanywhere. We recognize the impact this has had on your business operations and deeply appreciate your patience and understanding.