Historique des pannes de Pbs

1. 31 juillet 2026 à 15:53 UTCinvestigating

   Nous enquêtons actuellement sur des retards et des délais dans la console MVault. Certaines autres plates-formes qui sont liées peuvent aussi avoir des difficultés.

2. 31 juillet 2026 à 21:24 UTCinvestigating

   L'équipe d'ingénierie continue de travailler sur cette question. Nous savons que les membres peuvent ne pas être en mesure de se connecter sur leurs applications ou pbs.org pour le moment et nous travaillons à résoudre le problème dès que possible.

3. 31 juillet 2026 à 21:47 UTCmonitoring

   Le vendredi soir (31 juillet 2026), il y a eu d'autres rapports de problèmes avec la signature dans l'application PBS et la lecture de vidéos. L'équipe d'ingénierie a apporté d'autres changements pour atténuer le problème, et la plupart des utilisateurs qui ont communiqué avec PBS Support à ce moment-là ont signalé que la fonctionnalité est rapidement revenue à la normale. Notre équipe d'ingénieurs continue de surveiller cette situation et d'étudier la cause fondamentale pour prévenir les problèmes futurs. Si des téléspectateurs signalent encore des erreurs, nous suggérons que le téléspectateur redémarre ou exécute un cycle d'alimentation de son appareil, c'est-à-dire débranche l'appareil pendant une minute, puis rebranche-le et réessaye. Si le spectateur reçoit toujours une erreur, veuillez soumettre un ticket de support à l'adresse https://help.pbs.org/support/tickets/new listing their device et une brève description du problème qu'il rencontre encore.

4. 2 août 2026 à 23:53 UTCmonitoring

   Nous restons à l'affût de tout autre problème.

5. 3 août 2026 à 23:56 UTCresolved

   Cet incident a été entièrement résolu. L'enquête et la résolution de notre équipe d'ingénieurs aideront à prévenir d'autres incidents et amélioreront la stabilité et la performance de notre réseau/plateforme. Si un spectateur signale encore des problèmes, nous suggérons que le téléspectateur redémarre son appareil ou qu'il exécute un cycle d'alimentation, c'est-à-dire qu'il débranche l'appareil pendant une minute, puis le rebranche et réessaye. Si le spectateur reçoit une erreur ou continue d'avoir des problèmes, veuillez soumettre un ticket de support à l'adresse https://help.pbs.org/support/tickets/new listing their device et une brève description du problème qu'il connaît encore, et nous, notre équipe de support PBS, serons heureux de vous aider.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juin 2026 à 14:22 UTCinvestigating

   Nous enquêtons actuellement sur un problème qui empêche les utilisateurs de certains modèles Samsung TV d'ouvrir et de charger l'application PBS. Les utilisateurs peuvent signaler voir un écran bleu solide, un écran sombre ou une icône de chargement qui ne se termine jamais lorsqu'ils ouvrent l'application. Nous pensons que la majorité des utilisateurs sont sur les modèles Samsung TV 2017, le plus souvent notés avec un 'M' ou 'MU' dans le numéro de modèle. D'autres appareils qui prennent en charge l'application PBS et Samsung TV publiés après 2017 semblent être affectés par ce problème. Nous continuerons à mettre à jour cette page au fur et à mesure que notre enquête se poursuivra.

2. 23 juin 2026 à 18:42 UTCmonitoring

   Un hotfix a été publié pour résoudre ce problème. Les appareils des téléspectateurs recevront automatiquement le hotfix et la mise à jour de la dernière version de l'application PBS avec l'expérience fixe. Pour certains téléspectateurs, ce sera immédiat, mais pour toute personne rencontrant encore le problème, nous recommandons qu'ils vérifient leur application plus tard aujourd'hui afin de laisser plus de temps à Samsung pour livrer la mise à jour de l'application à leur appareil. Nous continuerons à surveiller d'autres rapports tout au long d'aujourd'hui et demain pour évaluer la performance du hotfix.

3. 24 juin 2026 à 14:35 UTCmonitoring

   Nous avons continué à recevoir des messages des utilisateurs selon lesquels ils éprouvent encore des problèmes en chargeant l'application PBS sur les téléviseurs Samsung publiés en 2017. Nous examinons à nouveau la question et continuerons de surveiller les rapports.

4. 24 juin 2026 à 20:14 UTCmonitoring

   Nous continuons à travailler sur un autre hotfix pour aborder le problème affectant les téléspectateurs sur les modèles Samsung 2017, et nous sommes ciblés demain pour la deuxième sortie de hotfix. À l'heure actuelle, nous ne sommes pas au courant de solutions de rechange pour les appareils touchés, et cette solution demeure une priorité élevée pour nos équipes.

5. 25 juin 2026 à 14:50 UTCmonitoring

   Le deuxième hotfix est sorti. Les appareils des téléspectateurs recevront automatiquement le hotfix et la mise à jour de la dernière version de l'application PBS avec l'expérience fixe. Pour certains téléspectateurs, ce sera immédiat, mais pour toute personne rencontrant encore le problème, nous recommandons qu'ils vérifient leur application plus tard aujourd'hui afin de laisser plus de temps à Samsung pour livrer la mise à jour de l'application à leur appareil. Nous allons continuer à surveiller pour d'autres rapports tout au long d'aujourd'hui et demain pour évaluer la performance du deuxième hotfix.

6. 29 juin 2026 à 17:01 UTCresolved

   Cet incident a été résolu suite à un renversement de l'application PBS sur les téléviseurs Samsung vendredi dernier, Juin 26.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 16 juin 2026 à 15:26 UTCidentified

   We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

2. 16 juin 2026 à 20:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 juin 2026 à 15:36 UTCresolved

   This incident has been resolved.

1. 4 juin 2026 à 22:09 UTCidentified

   Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

2. 8 juin 2026 à 15:32 UTCresolved

   All users on Amazon Fire Tablets have had their access to the PBS app restored.

1. 27 avril 2026 à 15:05 UTCidentified

   We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

2. 27 avril 2026 à 15:38 UTCmonitoring

   A fix has been implemented and we’re monitoring the results.

3. 27 avril 2026 à 18:15 UTCresolved

   This incident has been resolved.

1. 9 mars 2026 à 17:16 UTCinvestigating

   We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

2. 11 mars 2026 à 13:21 UTCidentified

   A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

3. 12 mars 2026 à 12:28 UTCresolved

   A hotfix has been released and pasting to components in Bento is functional again.

1. 11 février 2026 à 15:18 UTCinvestigating

   We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

2. 11 février 2026 à 15:45 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

3. 11 février 2026 à 16:42 UTCresolved

   This incident has been resolved.

1. 10 février 2026 à 21:29 UTCidentified

   PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

2. 11 février 2026 à 13:26 UTCresolved

   AWS resolved this issue late last night. All PBS services should now be normal.

1. 30 janvier 2026 à 13:53 UTCidentified

   We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

2. 30 janvier 2026 à 20:55 UTCmonitoring

   A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

3. 10 février 2026 à 13:52 UTCresolved

   This incident has been resolved.

1. 15 décembre 2025 à 17:55 UTCinvestigating

   We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

2. 16 décembre 2025 à 15:11 UTCmonitoring

   We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

3. 18 décembre 2025 à 15:31 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 18 décembre 2025 à 15:31 UTCresolved

   This incident has been resolved.

1. 6 novembre 2025 à 16:17 UTCinvestigating

   We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

2. 6 novembre 2025 à 21:14 UTCinvestigating

   We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

3. 10 novembre 2025 à 14:06 UTCresolved

   We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

1. 4 novembre 2025 à 13:05 UTCinvestigating

   We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

2. 4 novembre 2025 à 17:28 UTCmonitoring

   We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

3. 5 novembre 2025 à 12:40 UTCresolved

   This incident has been resolved.

1. 20 octobre 2025 à 15:30 UTCidentified

   About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

2. 20 octobre 2025 à 16:36 UTCmonitoring

   All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

3. 20 octobre 2025 à 16:51 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 octobre 2025 à 23:22 UTCresolved

   The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

1. 25 juillet 2025 à 18:03 UTCidentified

   We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

2. 20 août 2025 à 12:32 UTCresolved

   A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

1. 22 juillet 2025 à 13:48 UTCinvestigating

   We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

2. 22 juillet 2025 à 15:53 UTCresolved

   This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

1. 21 juillet 2025 à 19:47 UTCinvestigating

   We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

2. 21 juillet 2025 à 19:50 UTCinvestigating

   We are continuing to investigate this issue.

3. 22 juillet 2025 à 15:53 UTCresolved

   This incident has been resolved.

1. 15 juillet 2025 à 13:09 UTCinvestigating

   We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

2. 15 juillet 2025 à 14:11 UTCmonitoring

   Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

3. 15 juillet 2025 à 16:42 UTCresolved

   This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

1. 28 avril 2025 à 17:23 UTCidentified

   This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

2. 30 avril 2025 à 15:45 UTCresolved

   This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

1. 21 avril 2025 à 21:55 UTCresolved

   There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

1. 14 mars 2025 à 16:06 UTCidentified

   Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

2. 24 mars 2025 à 20:51 UTCresolved

   This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.