Historique des pannes de Pear Deck

1. 7 octobre 2026 à 07:01 UTCinvestigating

   À environ 6 octobre 2026:06 HAP, nous avons constaté une augmentation des rapports sur les réponses des étudiants perdus lors d'une tentative d'affectation dans Pear Assessment - Student Assessment Delivery & Submission. Notre équipe travaille actuellement à résoudre ce problème et vous tiendra à jour au fur et à mesure que nous implémentons un correctif. Nous nous excusons sincèrement pour tout désagrément.

2. 7 octobre 2026 à 07:02 UTCinvestigating

   Nous continuons d'enquêter sur cette question.

3. 7 octobre 2026 à 09:57 UTCresolved

   Après avoir recueilli et validé les éléments de preuve disponibles, les problèmes signalés ont été isolés de la connectivité du réseau côté client dans un seul district. Aucune mesure de service ne montre de dégradation ou d'impact pendant cette période. Nous clôturons cet incident car aucun problème lié au service n'a été identifié.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 août 2026 à 17:50 UTCinvestigating

   Nous enquêtons actuellement sur un problème où, par intermittence, certains étudiants peuvent être déconnectés ou expulsés de leur évaluation. Notre équipe travaille activement à identifier la cause et à résoudre le problème. Nous nous excusons pour la perturbation et apprécions votre patience pendant notre enquête. Nous fournirons des mises à jour à mesure que nous en apprendrons davantage.

2. 20 août 2026 à 18:51 UTCresolved

   La question a été réglée. Nous avons pu identifier un bug qui a touché les étudiants qui utilisaient Desmos ou Immersive Reader qui ont affecté leur capacité d'accéder aux évaluations. La solution a été déployée à la production. Pendant le déploiement, certains étudiants peuvent avoir été temporairement touchés à nouveau et ces étudiants devraient rafraîchir l'application/page ou se déconnecter et se connecter pour s'assurer qu'ils utilisent la dernière version. Si ce problème persiste, veuillez contacter le support immédiatement. Pour résoudre les problèmes, nous vous serions reconnaissants d'inclure le nom de l'affectation, les détails de l'étudiant touché, et une capture d'écran de l'erreur ou de la notification reçue. Encore une fois, nous nous excusons pour le désagrément. Merci de votre patience.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 14:57 UTCinvestigating

   Les utilisateurs de Chrome Version 150 éprouveront des problèmes de chargement Contenu, Classes, Curriculum, et Flashcard Factory dans PearDeck. Nous enquêtons actuellement sur cette question et nous travaillons à une solution. Revenir à Chrome 149 restaurera l'accès pendant que nous travaillons à résoudre ce problème. Nous vous tiendrons à jour ici avec des détails supplémentaires. Nous nous excusons sincèrement pour tout désagrément.

2. 8 juillet 2026 à 15:17 UTCidentified

   Le problème a été identifié et nous travaillons sur une résolution.

3. 8 juillet 2026 à 16:04 UTCidentified

   Un correctif pour Chrome 150 est déployé. ETA à la résolution est d'environ une heure

4. 8 juillet 2026 à 17:30 UTCresolved

   Nous avons résolu le problème causant Chrome 150 à ne pas charger le contenu, classes, Curriculum, et Flashcard Factory dans PearDeck a été résolu. Ces pages chargent maintenant sur la dernière Chrome. Nous nous excusons des problèmes causés par ce problème.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 juin 2026 à 15:28 UTCidentified

   Some users may experience trouble loading the Extension pane within the PowerPoint Add On. We are currently investigating the issue and have identified a potential fix. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 1 juin 2026 à 15:29 UTCidentified

   We are continuing to work on a fix for this issue.

3. 1 juin 2026 à 16:30 UTCmonitoring

   We have implemented a fix to resolve issues related to loading Extension pane within PowerPoint Add On and service has been restored. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

4. 1 juin 2026 à 17:03 UTCresolved

   We have resolved the issue causing Extension pane within the PowerPoint Add On. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 29 mai 2026 à 14:39 UTCinvestigating

   Some users may experience trouble launching Presentations within Google Slides Add On. We are currently investigating the issue and working towards a fix. Presentations can still be launched from the Pear Deck application directly using the "Present Existing" button. We will keep you updated here with additional details. We sincerely apologize for any inconvenience.

2. 29 mai 2026 à 14:54 UTCidentified

   We have identified the cause and are implemented a fix.

3. 29 mai 2026 à 15:34 UTCmonitoring

   We have implemented a fix to resolve issues related to launching Presentations within Google Slides Add On and service has been restored for our customers. We will continue to monitor performance to ensure full functionality. We apologize for any trouble caused by this issue.

4. 29 mai 2026 à 17:10 UTCresolved

   We have resolved the issue causing Presentation launches from Google Slides Add On to fail. Service has been fully restored. We apologize for any trouble caused by this issue.

1. 8 mai 2026 à 16:14 UTCinvestigating

   We are aware of a current issue related to Pear Deck's Instant Decks feature. Customers are currently reporting some degraded performance. The team is currently investigating and we will be updating here as we have more information.

2. 8 mai 2026 à 18:06 UTCinvestigating

   Our Engineers are still evaluating the root cause of this issue and we are diligently working to resolve the performance of our Instant Decks feature. We will continue to update this page as we have new information.

3. 8 mai 2026 à 18:07 UTCinvestigating

   Our team is continuing to investigate the issue. We are currently working to identify the issue and will keep you updated as we implement a fix. We sincerely apologize for any inconvenience.

4. 8 mai 2026 à 22:27 UTCmonitoring

   A fix has been created and is being deployed. We will continue monitoring for any further issues before closing this incident. Thank you for your patience and we apologize for any inconvenience.

5. 8 mai 2026 à 23:33 UTCresolved

   The issue with the Instant Decks feature in Pear Deck has been resolved. We have monitored increasing performance throughout the incident and have now released a fix to permanently solve for the performance of the feature. Thank you.

1. 16 mars 2026 à 13:55 UTCinvestigating

   We are noticing issues logging into Pear Practice with Microsoft, we are investigating the issue.

2. 16 mars 2026 à 15:10 UTCresolved

   We've resolved the incident and users are able to login with Microsoft again.

1. 27 janvier 2026 à 15:29 UTCinvestigating

   We are currently investigating reports of an issue that is preventing Pear Deck from working as expected. We will keep this page up-to-date as we learn more. We apologize for any inconvenience.

2. 27 janvier 2026 à 16:35 UTCinvestigating

   We are continuing to investigate the issue. At this time all services continue to be unavailable to most users.

3. 27 janvier 2026 à 17:19 UTCinvestigating

   This issue has been resolved and all services are restored. We have been able to identify the root cause and will make changes to prevent the specific issue from happening again.

4. 27 janvier 2026 à 18:34 UTCresolved

   This incident has been resolved.

1. 17 décembre 2025 à 14:23 UTCidentified

   We are currently experiencing issues with Schoology integrations due to an ongoing Schoology API outage. As a result, roster syncs, assignment posting, and Schoology SSO may be impacted for Schoology-connected districts.

2. 17 décembre 2025 à 14:33 UTCmonitoring

   We are beginning to see recovery with Schoology integrations. Assignment posting and grading functionality has been restored and roster syncs are seeing success. We will continue to monitor the recovery of Schoology integration functionality.

3. 22 décembre 2025 à 10:31 UTCresolved

   The Schoology API outage has been resolved. All services are fully operational.

1. 4 décembre 2025 à 14:46 UTCinvestigating

   This morning we received numerous reports that users are unable to start the Pear Deck presenter from the Google Slides Add On. We have been able to reproduce the issue and are investigating the cause. As a workaround, the PearDeck App (https://app.peardeck.com) can be used to present through the Sessions page or by using the "Open existing file" button.

2. 4 décembre 2025 à 15:18 UTCidentified

   We have identified the cause of the issue and are taking steps to restore the Google Slides Presenter.

3. 4 décembre 2025 à 15:34 UTCidentified

   We are releasing a fix for the Google Slides Add On Presenter incident. Our estimated time to restoration of service is approximately 90 minutes.

4. 4 décembre 2025 à 16:07 UTCresolved

   This incident has been resolved. You can once again use the "Start Lesson" button from within the Google Slides Add On. We sincerely apologize for the inconvenience this issue may have caused you. We have identified improvements to prevent this specific incident from occurring again.

1. 4 novembre 2025 à 18:00 UTCinvestigating

   We are currently monitoring a reported issue affecting Google Chromebooks, where users are experiencing login difficulties. This issue is impacting both staff and students using Chromebooks. Our teams are actively monitoring the situation. We’ll provide updates as more information becomes available. Google Outage Page https://downdetector.com/status/google/

2. 4 novembre 2025 à 18:39 UTCresolved

   Update: Google has indicated that the incident affecting Chromebook logins has been fully resolved. https://support.cloud.google.com/portal/system-status?product=WORKSPACE Thank you for your patience and understanding while the issue was being investigated.

1. 20 octobre 2025 à 13:31 UTCinvestigating

   Our application is currently impacted by an ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status

2. 20 octobre 2025 à 16:54 UTCmonitoring

   Our application continues to be impacted by the ongoing AWS outage. We are monitoring the situation closely and will restore full service as soon as AWS systems recover. Thank you for your patience. AWS Outage Page https://health.aws.amazon.com/health/status

3. 20 octobre 2025 à 16:54 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 20 octobre 2025 à 18:49 UTCmonitoring

   Our application is currently experiencing a partial outage due to an ongoing AWS service disruption. The application remains accessible, though some minor features may be temporarily unavailable. We are actively monitoring the situation and will restore full functionality as soon as AWS systems recover. Thank you for your patience and understanding. AWS Outage Page https://health.aws.amazon.com/health/status

5. 21 octobre 2025 à 01:59 UTCidentified

   Most product issues resulting from the AWS outage have been resolved. However, Pear Assessment reporting features and Data Studio continue to be unavailable. We are working with AWS to restore the remaining functionality. Thank you for your continued patience.

6. 21 octobre 2025 à 04:03 UTCresolved

   The issues in Pear Assessment and Data Studio resulting from the AWS outage have been resolved. There may be a delay in any new data appearing in the reports as our systems work to process the backlog.

1. 26 septembre 2025 à 19:11 UTCinvestigating

   Some Pear Deck customers are experiencing a service disruption with the Pear Deck Google Add-On; some users are encountering a CAPTCHA confirmation page when attempting to access the Pear Deck add-on to edit slides. Customers can still access app.peardeck.com to launch existing Pear Deck presentations and review session history. The Pear Deck team is in contact with Google and believes that this Google service disruption is impacting other third party add-ons beyond Pear Deck.

2. 26 septembre 2025 à 19:31 UTCmonitoring

   The Pear Deck Google Add-On is now functional; the Pear Deck team is monitoring to ensure customer access continues. The Google add-on outage that impacted Pear Deck appears to have been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue: * Close and re-open the Pear Deck Add-On * Close and re-open the browser * Clear the browser cache We recommend attempting one of the above before trying to use the Pear Deck Add-On again.

3. 26 septembre 2025 à 20:33 UTCresolved

   The incident affecting the Pear Deck Google Add-On has been resolved. If users are still experiencing a CAPTCHA screen when accessing the add-on, any of the following actions may resolve the issue: * Close and re-open the Pear Deck Add-On * Close and re-open the browser * Clear the browser cache We recommend attempting one of the above before trying to use the Pear Deck Add-On again.

1. 24 septembre 2025 à 13:58 UTCinvestigating

   We are currently investigating an issue preventing Pear Deck Learning Products (Pear Deck, Pear Assessment and Pear Practice) from working as expected. Access to www.peardeck.com may be currently unavailable. Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 24 septembre 2025 à 14:58 UTCidentified

   We are currently investigating an issue preventing Pear Deck Learning Products (Pear Deck, Pear Assessment and Pear Practice) from working as expected. Access to www.peardeck.com may be currently unavailable. We have identified an issue with DNS propagation that may require IT Administrators to clear DNS caches locally and on any caching DNS proxies you may have in use. These can include content filters and VPNs. For clearing DNS caches on your computer please see this helpdesk article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

3. 24 septembre 2025 à 15:39 UTCmonitoring

   We have identified an issue with DNS propagation that may require IT Administrators to clear DNS caches locally and on any caching DNS proxies you may have in use. These can include content filters and VPNs. For clearing DNS caches on your computer please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers

4. 24 septembre 2025 à 17:14 UTCmonitoring

   We have identified an issue with DNS propagation. Action Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.

5. 24 septembre 2025 à 19:07 UTCmonitoring

   We have identified an issue with DNS propagation. Updated Instructions below: Action Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers For instructions on resolving Network Level and Content Filter Proxies, please see this support article: https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.

6. 25 septembre 2025 à 04:40 UTCmonitoring

   DNS propagation issues have continued to improve since the last update. Level3 Communications, a large DNS provider for home and business Internet Service Providers, cleared their DNS cache at roughly 5PM Eastern Time. Other smaller DNS providers have cleared their caches as well. We believe that caches will continue to clear in the coming hours. We are continuing to scan for invalid records and will attempt to contact DNS providers when possible to correct the issue. Customers with customized and/or internally hosted DNS deployments have had to verify and correct internal DNS systems. Of specific note is to verify that when multiple DNS servers have been deployed that they all have up to date records. The instructions linked below can help System Administrators with these issues. We will provide updates to this guidance in the morning if new information is available. If you are still affected, Action is Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers For instructions on resolving Network Level and Content Filter Proxies, please see this support article: https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues Note: You may still experience intermittent outages until full DNS propagation, the updating of our DNS information is complete.

7. 25 septembre 2025 à 15:38 UTCmonitoring

   DNS issues appear to be focused in customer DNS deployments and at the Operating System and Browser level. If you are using a School or District managed computer please reach out to your IT staff and forward this notice to them for assistance restoring access. Enterprise Customers can reach out to our support to be connected with a Engineer for assistance. Our monitoring scripts no longer detect invalid DNS records at the ISP and Public DNS level. We have reached out to customers and have found that their own DNS deployments may still be providing invalid records. Highly available deployments have had issues where just one of several servers in a DNS deployment have failed to invalidate the incorrect records and create downtime. We have updated our help article (https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues) with examples of incorrect and correct DNS and an example of how to use the "dig" command to investigate on Linux and macOS. Windows based environments can use the nslookup tool. If you are still affected, Action is Required: IT Administrators are requested to clear DNS caches both locally and on any caching DNS proxies in use. This may include: Local computer DNS caches Network-level caching DNS proxies Content filters VPN services For instructions on clearing DNS caches on your computer, please see this support article: https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers

8. 26 septembre 2025 à 13:55 UTCmonitoring

   Reports of DNS issues have continued to reduce We are continuing to receive a small number of reports of Apps being unavailable for some users. We are continuing to monitor the situation and will provide further updates as we discover solutions. If you are using a School or District managed computer please reach out to your IT staff and forward this notice to them for assistance restoring access. Many Districts and Schools have reported success resolving access issues with these previously communicated fixes and some additional steps: 1. Clearing DNS Caches across the network (https://support.goguardian.com/s/article/Resolving-DNS-Propagation-Issues). NEW: Some customers have found they have unexpected DNS servers provided by Software Defined Networking controllers, Wireless access points, and other IT equipment. These need to be cleared or disabled as is appropriate for your network. 2. Clearing DNS Caches on Computers (see https://support.goguardian.com/s/article/Flushing-DNS-on-Operating-Systems-and-Web-Browsers) 3. NEW: For Chromebooks specifically: If DNS Caches do not clear from Chrome set a manual DNS override for the network connection, saving, and reverting. This seems to force the OS cache to clear. 4. NEW: To resolve Pear Assessment incompletely loading: Close all Pear Assessment browser windows, clear the Browser Caches to remove corrupted Pear Assessment assets, reload the app.

9. 26 septembre 2025 à 16:58 UTCresolved

   Incident Resolved – Pear Deck Outage The recent outage impacting Pear Deck services has been fully resolved. DNS records have now propagated across networks, and access to Pear Assessment should be restored for all users. If you continue to experience any issues, these are most likely related to local network or device caching. In those cases, we recommend clearing your browser/device cache or reaching out to your IT Administrator to flush local DNS records. We sincerely apologize for the disruption and appreciate your patience while our team worked to resolve this issue.

1. 12 juin 2025 à 18:24 UTCinvestigating

   Currently investigating a wide spread outage for Pear Deck. Pear Assessment has been restored.

2. 12 juin 2025 à 19:06 UTCinvestigating

   We are continuing to investigate this issue for Pear Deck. Pear Assessment has been restored.

3. 12 juin 2025 à 21:05 UTCidentified

   The issue has been identified awaiting for a fix to be implemented.

4. 12 juin 2025 à 21:38 UTCresolved

   This incident has been resolved.

1. 4 mars 2024 à 15:54 UTCinvestigating

   As of 9am EST, we are investigating an issue preventing Pear Assessment from working as expected. Access to https://assessment.peardeck.com/ may be currently unavailable.Our teams are hard at work to resolve this issue and we will keep you updated here with the latest information. We sincerely apologize for any inconvenience.

2. 4 mars 2024 à 16:45 UTCmonitoring

   We have deployed a fix to an issue preventing Pear Assessment from working as expected. Access to https://assessment.peardeck.com/ should now be available. Our teams are closely monitoring traffic for any potential errors. We sincerely apologize for any inconvenience caused by this incident.

3. 4 mars 2024 à 22:12 UTCresolved

   This incident has been resolved.