Historique des pannes de Phoneburner

1. 21 octobre 2026 à 13:43 UTCmonitoring

   Dans le cadre de notre engagement continu en faveur de la sécurité des données et de l'information, nous déployons une série de contre-mesures de sécurité en réponse à la vulnérabilité largement signalée en matière de sécurité sur Internet depuis 24 heures. Dans le cadre de cet effort d'intervention rapide, certains utilisateurs peuvent connaître une disponibilité intermittente de nos services. Nous fournirons d'autres mises à jour lorsque cet effort sera terminé.

2. 21 octobre 2026 à 15:28 UTCmonitoring

   Les travaux se poursuivent en réponse à la vulnérabilité à la sécurité d'Internet annoncée dans les dernières 24 heures. Alors que nos équipes déploient des améliorations de sécurité, les utilisateurs peuvent vivre une expérience dégradée intermittente tandis que ces changements se propagent à travers nos services. Nous apprécions votre patience alors que nous continuons à déployer des améliorations de sécurité et nous continuerons à fournir des mises à jour.

3. 21 octobre 2026 à 16:25 UTCresolved

   Nous avons déployé avec succès de nouveaux correctifs de sécurité et mis à jour notre environnement avec de nouvelles configurations de nos partenaires de sécurité. Nous pensons que les utilisateurs devraient vivre des conditions d'exploitation normales. Nous apprécions votre patience alors que nous avons travaillé à travers ce processus pour sécuriser nos services et applications.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 20 juillet 2026 à 19:46 UTCidentified

   Nous enquêtons sur les questions liées au site Web. Les ingénieurs ont identifié le problème et travaillent sur une solution.

2. 20 juillet 2026 à 19:49 UTCmonitoring

   Le problème est résolu. Nous surveillons

3. 20 juillet 2026 à 19:58 UTCresolved

   Le site est de retour à l'exploitation normale.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 9 juin 2026 à 13:51 UTCinvestigating

   We are investigating a fix.

2. 9 juin 2026 à 14:00 UTCresolved

   This incident has been resolved.

1. 28 juillet 2025 à 18:20 UTCinvestigating

   We are investigating performance issues with the website.

2. 28 juillet 2025 à 18:23 UTCmonitoring

   Site performance is improving. We're monitoring.

3. 28 juillet 2025 à 18:25 UTCresolved

   Site performance is back to normal operation.

1. 23 juillet 2025 à 20:31 UTCidentified

   We have identified an intermittent issue with the dialer where the buttons don't work as expected. We have identified it as an issue with one of our vendors. We're working closely with them to resolve the issue.

2. 23 juillet 2025 à 20:51 UTCidentified

   The vendor is still researching the issues on their end.

3. 23 juillet 2025 à 21:49 UTCmonitoring

   We have started the process of moving all the usage away from the problematic vendor. We are monitoring. We recommend any users experiencing the issues log out of your account and login again to ensure you pickup the new configurations.

4. 23 juillet 2025 à 21:55 UTCresolved

   Traffic is migrated away from the problematic vendor and we'll continue monitoring.

1. 9 juillet 2025 à 14:36 UTCinvestigating

   We are investigating issues with the site

2. 9 juillet 2025 à 14:47 UTCidentified

   We've identified the source of the issue and we're remediating. We're starting to see performance improvements.

3. 9 juillet 2025 à 15:08 UTCmonitoring

   We are seeing full site performance recovery. We are monitoring.

4. 9 juillet 2025 à 15:39 UTCresolved

   Site performance has been restored. We've determined that an upstream provider was having performance issues that degraded some aspects of our site. We have mitigated those issue and the site is performing well. We'll continue monitoring.

1. 18 juin 2025 à 18:42 UTCinvestigating

   We are investigating degraded website performance

2. 18 juin 2025 à 18:56 UTCmonitoring

   Engineers have identified the issue and we're seeing performance recover. We're monitoring.

3. 18 juin 2025 à 19:10 UTCresolved

   Site performance has been restored.

1. 16 mai 2025 à 01:07 UTCinvestigating

   We have identified the issue and are working on a resolution.

2. 16 mai 2025 à 01:34 UTCidentified

   Engineering team has identified a fix and an update and/or fix should be deployed shortly.

3. 16 mai 2025 à 01:41 UTCmonitoring

   Calls are completing successfully. We are monitoring the make sure the system is stable.

4. 16 mai 2025 à 01:49 UTCresolved

   The incident is resolved.

1. 3 avril 2025 à 16:41 UTCinvestigating

   We are investigating site performance issues

2. 3 avril 2025 à 16:53 UTCmonitoring

   We are observing improved performance. The team is continuing to monitor.

3. 3 avril 2025 à 17:03 UTCresolved

   Site performance has been fully restored.

1. 27 mars 2025 à 01:56 UTCinvestigating

   We are investigating the issue.

2. 27 mars 2025 à 02:17 UTCinvestigating

   The team continues to investigate the issue. A new update will come shortly.

3. 27 mars 2025 à 02:36 UTCinvestigating

   We are continuing to work on a fix for the issue.

4. 27 mars 2025 à 02:46 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 27 mars 2025 à 03:46 UTCresolved

   This incident has been resolved.

1. 14 mars 2025 à 19:44 UTCinvestigating

   We are investing issues with the site loading slowly.

2. 14 mars 2025 à 19:48 UTCidentified

   We have identified the source of the issue and the team is working on resolution.

3. 14 mars 2025 à 19:58 UTCmonitoring

   We're observing site performance improvements. We're monitoring.

4. 14 mars 2025 à 20:05 UTCresolved

   The site performance has been restored.

1. 28 février 2025 à 14:26 UTCidentified

   We have identified an issue with some outbound calls through the dialer. This includes call transfers as well. Engineers are actively working through the issues.

2. 28 février 2025 à 14:42 UTCmonitoring

   Issue has been identified and resolved. We are monitoring.

3. 28 février 2025 à 14:48 UTCresolved

   Systems are fully operational.

1. 24 octobre 2024 à 14:26 UTCinvestigating

   We are currently researching issues related to slow site performance.

2. 24 octobre 2024 à 14:38 UTCidentified

   We have identified the source of the issue and are deploying a fix.

3. 24 octobre 2024 à 14:41 UTCmonitoring

   A fix has been implemented and performance is recovering. We are monitoring.

4. 24 octobre 2024 à 14:46 UTCidentified

   Issues are not resolved. We are triaging a deployment issue.

5. 24 octobre 2024 à 14:56 UTCmonitoring

   Fixes are confirmed in good working order. We are monitoring performance.

6. 24 octobre 2024 à 15:01 UTCresolved

   Site performance is fully restored and operating normally.

1. 22 août 2024 à 12:34 UTCinvestigating

   We are currently investigating an issue with the dialer.

2. 22 août 2024 à 12:42 UTCidentified

   We have identified the issue and are working on a fix.

3. 22 août 2024 à 12:48 UTCmonitoring

   We are actively resolving the issue and we're starting to see recovery.

4. 22 août 2024 à 12:53 UTCresolved

   Dialer has been restored and fully functional.

1. 30 mai 2024 à 20:49 UTCinvestigating

   We are currently investigating reports of a slow and/or unresponsive site.

2. 30 mai 2024 à 21:07 UTCinvestigating

   The team is still researching. We'll update again shortly.

3. 30 mai 2024 à 22:47 UTCmonitoring

   The team believes there is a performance problem with some in-browser integrations. We have disabled that integration and are monitoring performance. We also believe this does not impact everyone.

4. 30 mai 2024 à 23:16 UTCresolved

   The team has confirmed that the 3rd party library in the browser is in fact driving high CPU and making the browser window unresponsive. The integration has been disabled, and the site is in working as expected. We are closing the incident and the team will continue to monitor.

1. 20 mai 2024 à 20:44 UTCinvestigating

   We are investigating issues with site performance

2. 20 mai 2024 à 21:13 UTCresolved

   Site access is fully restored.

1. 13 mai 2024 à 23:23 UTCinvestigating

   We are experiencing issues the site. The team is researching.

2. 13 mai 2024 à 23:29 UTCidentified

   We have identified the db instances in the cluster and are fixing.

3. 13 mai 2024 à 23:33 UTCidentified

   Site is recovering as instances are restored.

4. 13 mai 2024 à 23:51 UTCmonitoring

   Site is recovered with some indications of degraded performance. The team is still researching and monitoring.

5. 14 mai 2024 à 00:17 UTCresolved

   Site is fully restored. We will continue to monitor.

1. 13 mai 2024 à 21:31 UTCinvestigating

   We have noticed degraded performance on the site. The team is researching.

2. 13 mai 2024 à 21:38 UTCidentified

   The team has identified some problematic instances in out the database cluster. A fix is being worked on now. There is no impact on data - just on site performance.

3. 13 mai 2024 à 21:52 UTCresolved

   Problematic instances are fixed and site is fully operational.

1. 15 novembre 2023 à 21:13 UTCinvestigating

   We are investigating issues with accessing the site.

2. 15 novembre 2023 à 21:26 UTCidentified

   The team has identified a potential source cause. We are investigating further.

3. 15 novembre 2023 à 21:49 UTCidentified

   The team is still researching. Nothing new to report at the moment.

4. 15 novembre 2023 à 21:54 UTCmonitoring

   The team has resolved the root cause and is monitoring.

5. 15 novembre 2023 à 22:02 UTCresolved

   This incident is resolved.

1. 9 octobre 2023 à 16:53 UTCinvestigating

   We are currently experiencing site issues. We're investgiating

2. 9 octobre 2023 à 17:03 UTCidentified

   We have a identified a resource issue and are working on a fix.

3. 9 octobre 2023 à 17:12 UTCmonitoring

   Sites are showing improved performance and we are monitoring.

4. 9 octobre 2023 à 17:27 UTCresolved

   Systems are fully operational.