55 Phonecheck incidents · octobre 2022 — official updates, affected components, duration and resolution details.
Nous enquêtons actuellement sur la question de la vérification téléphonique
La perturbation du service a été corrigée et la vérification téléphonique devrait maintenant fonctionner normalement.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur un problème avec Phonecheck
Le problème a été identifié et il a été résolu, Phonecheck devrait être opérationnel pour le moment.
Nous surveillons tous les services pour nous assurer qu'ils sont stables
Tous les services ont été stables pendant les 3 dernières heures, considérés résolus.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous enquêtons actuellement sur la question, veuillez nous tenir prêts alors que nous fournissons une solution dès que possible
Le service de contrôle téléphonique devrait maintenant être opérationnel à nouveau. Toutefois, nous continuons à surveiller de près le système, car il faudra peut-être un certain temps pour que tous les services se stabilisent pleinement.
Cet incident a été résolu, nous serons sûrs de rendre compte de cette question et de fournir une solution pour empêcher que cet incident ne se reproduise.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Nous avons confirmé que le contrôle des finances de Verizon est actuellement en baisse. Nous attendons d'avoir des nouvelles de Verizon pour une ETA sur quand cela reviendra en ligne.
Verizon a confirmé que la vérification des finances devrait être de nouveau en ligne. Nous surveillons actuellement le fonctionnement.
Verizon Finance serveur ESN est de retour en ligne
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Veuillez noter que les API pour CarrierLock et SimLock connaissent des problèmes intermittents sur le bureau et sont complètement incapables d'être utilisés sur le vérificateur IMEI monobloc.
Cet incident a été résolu; les serveurs de verrouillage SIM et de verrouillage du transporteur devraient fonctionner à nouveau normalement.
Traduit automatiquement depuis la mise à jour officielle de l'incident.
Our dev team is working on resolving the issue with the Remote App
This should be fixed. Please confirm and provide feedback.
This incident is being reported as resolved by all clients.
We’re currently experiencing an issue where Apple server disruptions are causing inaccurate carrier and activation policy results worldwide. To ensure accuracy and protect your experience, we’ve temporarily paused the affected services. Our team is actively monitoring Apple’s recovery progress and running internal tests. Services will resume as soon as we confirm that everything is fully stable again. Thank you for your patience and understanding. If you have any urgent concerns, please feel free to reach out to our support team.
Please note: Desktop Simlock checks remain fully operational and are not affected for users running version 3.12.8 or later. This disruption currently affects only the API services. We are confirming with our providers which specific services are recovering and will share updates as soon as those details are available. Our team is actively monitoring Apple’s recovery and performing internal validation. Services will resume as soon as we confirm full stability. Thank you for your patience and understanding. If you have any urgent concerns, please get in touch with our support team.
Apple’s carrier information service has recovered, and Carrier Information lookups are now back online. However, SIMLock-only checks remain paused due to continued instability with Apple’s SIMLock service. Desktop Simlock checks for users on version 3.12.8f and above remain fully operational and are not impacted. We’re continuing to monitor Apple’s recovery progress and will reopen SIMLock-only API services as soon as stability is confirmed. Thank you for your patience. Please reach out to our support team if you have any urgent needs.
This incident has been resolved.
We are currently investigating the issue
This incident has been resolved. Recently processed devices are now appearing correctly in the Cloud Database.
We’re currently experiencing an issue where the Phonecheck iOS app may not open for some users. This is due to recent changes made by Apple that place new limits on certain connection requests our app relies on. These limits can temporarily disrupt access. Our development team is already implementing an update to ensure our app fully adapts to Apple’s new requirements. This update will be released on Monday as an over-the-air (OTA) update. Until then, we’re making temporary adjustments on our systems throughout the day to keep the app accessible. If the app becomes unresponsive, restarting Phonecheck after we’ve applied these changes should allow you to continue processing. We truly appreciate your understanding as we work to quickly bring you a permanent solution.
We are continuing to monitor for any further issues.
Hello team, A mandatory update for Phonecheck3 has been pushed (3.12.6batch2) and must be accepted on all stations. This update is required in order to continue processing iOS devices. Due to recent changes from Apple, older versions of Phonecheck3 will no longer function reliably. Updating ensures the iOS app remains operational and prevents processing disruptions. Please ensure you update all stations as soon as possible. Our team will continue to monitor and assist with any issues that may arise. Thank you for your cooperation.
We are currently investigating an issue that is stemming from Apple's Servers experiencing an outage.
We’re aware that the Phonecheck iOS app is currently not opening. This issue is not on our side — it’s being caused by a problem with Apple’s servers. Apple Business Manager experienced outages yesterday and today, which has created a backlog of requests in their API. Unfortunately, this backlog is affecting the ability for our iOS app to launch properly. We’re closely monitoring Apple’s status and expect the issue to resolve once their systems finish processing the queued requests.
Good News -- We’re starting to receive reports that the iOS app is operational again. Please restart Phonecheck, select "Clear Cache" from the options at login, and then try processing your iOS devices. Let us know if everything is working on your end.
Our development team is working to resolve an issue affecting the cloud portal and mobile processing.
The issue should be resolved at this time
We are currently investigating the issue
The issue should be resolved. Please restart Phonecheck if needed.
Issue has been confirmed to be resolved
We are currently investigating an outage that is causing issues with device processing on Phonecheck.
This incident has been resolved.
Apple is currently experiencing an issue on its end, which is preventing Phonecheck from accessing the mobile application for iOS. Please note that Androids can be processed at this time, while we wait to hear back from Apple.
Apple has resolved the issue on their end; we are getting reports of users able to open the iOS app once again. Please restart Phonecheck and try again.
The iOS app is fully operational
We are currently investigating an issue with performance degraded reported on Phonecheck
Phonecheck performance has improved and should be operational; some users may still experience random device delays.
Phonecheck performance issue has been resolved
We are currently investigating an issue with performance reported on Phonecheck
We are continuing to investigate this issue.
Please restart Phonecheck; performance should be back to normal. We are currently monitoring the situation.
Phonecheck performance issue has been resolved
Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.
Important Notice: Apple Server Issues Affecting Device Processing: We're experiencing intermittent problems processing Apple devices due to ongoing Apple server issues. While Apple's status page indicates this issue has been resolved, we're continuing to see inconsistent connectivity affecting the ability to process some Apple devices. What you need to know: This is an Apple server-side issue, not a problem with our systems Android devices can be processed without any issues For Apple devices: Some devices will process normally For devices that won't open/process, please close the app, wait a few minutes, and try again You may need to retry several times for successful processing We're actively working with Apple to ensure complete resolution of this issue. We apologize for any inconvenience and appreciate your patience while Apple addresses these server problems. https://www.apple.com/support/systemstatus/
We've escalated this to Apple Senior Tech Support, who have reported the issue to Apple Engineering for investigation. Apple's status page has confirmed this outage, noting "some users are affected" and "users may be experiencing intermittent issues with this service." https://www.apple.com/support/systemstatus/ Impact: Apple device processing may fail or be delayed to open the app. Android devices remain unaffected. Workaround: If experiencing issues with Apple devices, please close the application, wait a few minutes, and try processing again. We're monitoring the situation closely and will update you as Apple resolves the server issue. Thank you for your patience.
Service Status Update: Apple Server Performance Issues We have an important update regarding the Apple server issue. Apple's status page has now changed this to a performance issue rather than an outage, indicating: "Performance: Yesterday, 10:00 AM - ongoing. Some users are affected. This service may be slow or unavailable." https://www.apple.com/support/systemstatus/ Our team confirms that Apple devices are processing, but server slowness is causing delays. This is an improvement from the previous complete outage situation. Impact: Apple device processing is working but may be slower than normal. You might experience longer wait times when processing Apple devices. Android devices continue to function normally. Recommendation: Please allow extra time for Apple device processing. If a device seems stuck, the previous workaround of closing the application, waiting a few minutes, and trying again may still help. We continue to monitor the situation and are in contact with Apple regarding the full resolution of these performance issues. We appreciate your patience.
We're pleased to inform you that the Apple server performance issues have been resolved. According to Apple's status page, the issue that affected some users from February 27th at 10:00 AM until March 1st at 3:00 PM has been addressed. https://www.apple.com/support/systemstatus/ Our support team has been monitoring the situation overnight and confirms that the iOS app is now performing well with normal processing speeds for all Apple devices. You should now be able to process all devices, both Apple and Android, without experiencing any delays or connectivity issues. Thank you for your patience and understanding during this service disruption. As always, if you encounter any issues with our service, please contact our support team.
Our iOS app is currently being affected by Apple's current server issue, we are waiting on Apple to fix the issue.
Apple resolved their server issue - https://www.apple.com/support/systemstatus/
We are currently receiving reports of users unable to sign in or process devices.
We are receiving reports that Phonecheck is operational at this time
This incident has been resolved.
We were experiencing degraded performance causing issues with users' processing devices; this should be resolved by restarting Phonecheck. We are monitoring the situation should anything change.
Degraded Performance has been resolved; Cloud should be operating at full speed.
