Historique des pannes de Podio

1. 21 octobre 2026 à 14:32 UTCmonitoring

   Nous sommes conscients de la vulnérabilité annoncée récemment par PHP et nous travaillons activement pour atténuer le risque associé. Pour l'instant, il n'y a aucune indication de violation ou de compromis. Dans le cadre de nos efforts d'atténuation, nous avons temporairement désactivé toutes les demandes multiparties PWA, touchant : 1. Importations de flux (fichiers ZIP/XML) 2. Toutes les demandes de webhook qui soumettent des données en utilisant le type de contenu multipart/form-data Ces mesures sont de précaution et resteront en place jusqu'à ce que le risque soit pleinement pris en compte. Nous continuerons de suivre de près la situation et nous fournirons d'autres mises à jour dès que les informations pertinentes seront disponibles. Merci de votre patience et de votre compréhension.

2. 22 octobre 2026 à 12:47 UTCresolved

   Le patch PHP a été appliqué avec succès. Toutes les fonctionnalités handicapées ont été restaurées et le service fonctionne comme prévu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 septembre 2026 à 21:20 UTCinvestigating

   Nous avons identifié un problème où certaines vues de solution ne sont pas chargées parce que ni la réponse en arrière-plan ni le repli côté client ne fournissent les données de vue attendues. Les clients touchés peuvent accéder aux vues de la solution impactée via une url directe.

2. 21 septembre 2026 à 23:09 UTCidentified

   Nous avons identifié la cause profonde et déployons un patch.

3. 22 septembre 2026 à 02:41 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 août 2026 à 19:50 UTCinvestigating

   Nous enquêtons sur les rapports clients d'un problème ayant une incidence sur la performance des workflows configurés via l'automatisation des workflows de Podio. Les utilisateurs sont susceptibles de voir des retards et/ou des taux d'erreur accrus dans les flux de travail . Nous fournirons ici des mises à jour avec plus de détails dès que possible.

2. 17 août 2026 à 21:26 UTCidentified

   La question a été identifiée et nous travaillons activement à une résolution. Nous nous attendons à ce que l'expérience revienne à la normale sous peu.

3. 17 août 2026 à 21:30 UTCmonitoring

   Nous assistons à une meilleure performance de la PWA basée sur les efforts de l'équipe pour résoudre et surveiller activement.

4. 17 août 2026 à 21:45 UTCresolved

   Nous avons accompli des étapes pour restaurer la stabilité de l'expérience client avec l'automatisation du workflow de Podio. Aucun autre impact n'a été observé et nous envisageons de résoudre cette question. Si vous rencontrez encore des problèmes, veuillez nous en informer via le support du Centre d'aide (https://support.sharefile.com/s/)

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juin 2026 à 14:27 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 8 juin 2026 à 15:00 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 8 juin 2026 à 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 8 juin 2026 à 17:01 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

1. 15 mars 2026 à 06:33 UTCinvestigating

   We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

2. 15 mars 2026 à 06:34 UTCidentified

   We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

3. 15 mars 2026 à 06:43 UTCmonitoring

   AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

4. 15 mars 2026 à 07:47 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 13 février 2026 à 18:05 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 13 février 2026 à 18:57 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 13 février 2026 à 19:17 UTCmonitoring

   We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

4. 13 février 2026 à 22:16 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 11 novembre 2025 à 19:42 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

2. 11 novembre 2025 à 20:16 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 11 novembre 2025 à 20:22 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

4. 11 novembre 2025 à 20:45 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

1. 23 octobre 2025 à 21:45 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

2. 23 octobre 2025 à 22:12 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 24 octobre 2025 à 10:42 UTCmonitoring

   We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

4. 24 octobre 2025 à 10:57 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 22 octobre 2025 à 14:10 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

2. 22 octobre 2025 à 17:43 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

3. 22 octobre 2025 à 18:12 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 7 octobre 2025 à 16:57 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 7 octobre 2025 à 17:14 UTCidentified

   The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 7 octobre 2025 à 17:18 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 7 octobre 2025 à 17:25 UTCresolved

   This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

1. 1 septembre 2025 à 07:52 UTCinvestigating

   We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

2. 1 septembre 2025 à 07:54 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 septembre 2025 à 07:58 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

1. 21 août 2025 à 08:05 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 21 août 2025 à 08:09 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 21 août 2025 à 08:15 UTCmonitoring

   We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

4. 21 août 2025 à 09:01 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

1. 21 juillet 2025 à 15:20 UTCinvestigating

   We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

2. 21 juillet 2025 à 18:35 UTCinvestigating

   This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

3. 22 juillet 2025 à 04:27 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

4. 22 juillet 2025 à 09:57 UTCinvestigating

   We are continuing to investigate this issue.

5. 22 juillet 2025 à 12:31 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

6. 22 juillet 2025 à 12:32 UTCmonitoring

   A fix has been implemented, and we are monitoring the results.

7. 23 juillet 2025 à 05:55 UTCresolved

   This incident has been resolved.

1. 16 juillet 2025 à 19:38 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 17 juillet 2025 à 14:18 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

3. 18 juillet 2025 à 06:54 UTCmonitoring

   We are seeing better performance based on team efforts to resolve and are actively monitoring.

4. 21 juillet 2025 à 13:21 UTCresolved

   We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 11 juillet 2025 à 16:44 UTCinvestigating

   We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

2. 15 juillet 2025 à 07:01 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 juillet 2025 à 19:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 18 juillet 2025 à 12:53 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 10 juillet 2025 à 19:49 UTCinvestigating

   Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

2. 10 juillet 2025 à 19:54 UTCinvestigating

   This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

3. 10 juillet 2025 à 23:07 UTCresolved

   This incident has been resolved.

1. 2 juillet 2025 à 17:35 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

2. 2 juillet 2025 à 22:08 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

3. 3 juillet 2025 à 15:33 UTCidentified

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

4. 3 juillet 2025 à 15:33 UTCinvestigating

   There are some more reports for degraded API communication performance. We are currently investigating potential causes.

5. 7 juillet 2025 à 06:46 UTCmonitoring

   Podio performance is back to normal. We'll continue monitoring system metrics and performance.

6. 7 juillet 2025 à 13:33 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

7. 6 août 2025 à 15:56 UTCpostmortem

   # Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

1. 19 juin 2025 à 18:16 UTCinvestigating

   We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

2. 19 juin 2025 à 18:42 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 19 juin 2025 à 19:21 UTCresolved

   This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

1. 16 juin 2025 à 17:20 UTCinvestigating

   We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

2. 16 juin 2025 à 18:30 UTCinvestigating

   We are continuing to investigate this issue.

3. 16 juin 2025 à 19:05 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 16 juin 2025 à 19:17 UTCmonitoring

   We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

5. 16 juin 2025 à 20:02 UTCresolved

   We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

1. 2 juin 2025 à 12:01 UTCinvestigating

   We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

2. 2 juin 2025 à 12:09 UTCinvestigating

   We are continuing to investigate this issue.

3. 2 juin 2025 à 12:49 UTCidentified

   The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

4. 2 juin 2025 à 14:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 2 juin 2025 à 16:54 UTCresolved

   We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.