57 Poll Everywhere incidents · février 2025 — official updates, affected components, duration and resolution details.
Nous migrons actuellement nos systèmes téléphoniques de soutien. Si vous éprouvez des difficultés à nous joindre à notre numéro principal 800 pendant cette période, veuillez nous contacter par courriel à [email protected] ou nous contacter directement à: +1 (209) 314-6894 +1 (415) 687-1503 Nous apprécions votre patience et nous excusons pour tout désagrément.
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Nous avons identifié le problème et nous travaillons à le résoudre.
Cet incident a été résolu. Si vous avez envoyé des invitations pendant cette période et que les invitations n'ont pas été reçues, veuillez les renvoyer.
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We are investigating an issue where the Add Choices, Question Flows, and other settings are missing from editing a question within a poll.
The issue has been identified as a bug with auto fit. We are actively working on a fix. As a work around in the meantime, window resizing should bring back the add choices and flows buttons on the bottom of the question edit page.
This incident has been resolved
From 13:33 PT to 17:50 PT on August 4, Poll Everywhere users were unable to login to new sessions. Existing login sessions were unaffected. We have implemented a long-term corrective that will stop this type of incident from happening in the future as of 22:40 PT on August 4. We are conducting an in-depth investigation and corrective actions to ensure that similar incidents do not occur. Please reach out to [email protected] if you have any questions related to this incident.
Google Slides est en train de lancer une mise à jour de l'interface utilisateur pour certains utilisateurs qui casse Google Slides sondage insert. Nous travaillons activement sur un patch pour soutenir les deux versions de l'interface utilisateur. Vous pouvez essayer l'une des solutions suivantes : • Créer un nouveau profil de navigateur et vous connecter avec votre adresse e-mail associée à Poll Everywhere, ou • Connectez-vous à un autre compte Google et utilisez-le pour insérer vos diapositives
Nous avons identifié le problème et soumis des applications mises à jour au Chrome Web Store et le magasin d'extension pour Microsoft Edge. Ces mises à jour devraient être disponibles lorsque les approbations sont terminées.
v1.20.5 a été libéré au magasin et le problème est résolu.
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Nous avons reçu des rapports selon lesquels les participants qui répondaient aux questions de World Cloud et de Q&A dans le sondage Everywhere 2.0 recevraient occasionnellement des erreurs lorsqu'ils répondaient à des questions à plusieurs reprises. Nous avons trouvé cette question à un changement effectué le 14 juillet, et publié un correctif ce matin.
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De 3:52am PT à 5:08 PT, des taux d'erreur élevés se sont produits sur Poll Everywhere 2.0, avec 0.007% des requêtes en échec avec 500 erreurs internes du serveur. Nous travaillons sur une solution à long terme, mais l'impact initial a diminué.
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Nous enquêtons actuellement sur des taux d'erreur plus élevés lorsque nous essayons d'authentifier
Suivez https://status.workos.com/incidents/b52fkqjzcl20 pour plus de détails et mises à jour
Les choses semblent s'améliorer, continuez à consulter https://status.workos.com/incidents/b52fkqjzcl20 pour plus de détails et mises à jour
Ce problème, qui est le résultat d'un problème avec WorkOS, notre fournisseur de services tiers, a été résolu.
WorkOS, notre fournisseur de services tiers, a publié un [postmortem sur cet incident](https://workos.com/blog/service-disruption-on-july-16-2026). À Poll Everywhere, nous prenons en compte tous les incidents liés à des fournisseurs de services tiers dans notre processus d'examen régulier des fournisseurs. Si vous avez des questions sur cet incident, veuillez contacter [[email protected]](mailto:[email protected]) ou contacter votre CSM.
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Nous avons constaté que les numéros du Danemark ne fonctionnent pas pour les SMS. Nous avons contacté notre fournisseur de SMS et sommes en train de résoudre ce problème. Comme solution de rechange, vous pouvez aller à Profil -> Messagerie texte internationale -> Zone de couverture à rotation vers un nombre différent.
Nous avons désactivé le numéro de SMS du Danemark et nous avons échoué au numéro de téléphone de l'Allemagne alors que le numéro du Danemark ne fonctionne pas.
L'incident a été mis à jour pour inclure le Danemark ainsi que d'autres numéros internationaux. Comme solution de rechange, vous pouvez aller à Profil -> Messagerie texte internationale -> Zone de couverture pour la rotation vers les États-Unis et le Canada.
Cet incident a été résolu.
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Some tasks are currently delayed (such as deleting polls) in 1.0.
The system has self-healed and brought the delay down to ~5 minutes and dropping. We are continuing to investigate.
We've identified the autoscaling performance issue and are working on implementing a long-term fix.
We've changed the self-healing and autoscaling system to be more tolerant of faults at the times that the system has increased load. We've confirmed that the system is functioning normally as of right now and believe the problem to be resolved in the long term.
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We've discovered an automated monitoring issue that led automatic scaling to slow down certain user actions (like trashing polls) in 1.0. This issue is resolved, but we're looking into the root cause with the automatic monitoring system.
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Some users when trying to login to Poll Everywhere 2.0 were redirected incorrectly resulting in a 404 page. The root cause has been resolved.
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An automatic service update resulted in an outage for about 5 seconds, where approximately 80 requests failed. We have taken measures to prevent automatic service updates from creating this type of downtime in the future. Please contact [email protected] if you have any questions about this incident.
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We've identified a disruption with our AI models. Our third-party service provider, Google, has discontinued the large language model used to generate poll content. We are working to migrate to a different model. During this time, AI features in Poll Everywhere 2.0 are unavailable. This issue does not affect Poll Everywhere 1.0.
We have migrated to a comparable or equivalent model to the deprecated model. We will be taking further steps to understand this type of issue and prevent similar types of issues in the future. This issue started May 25, 2026 at midnight (i.e., 12:01am) PT.
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A security incident affecting Instructure (Canvas) has been announced. Poll Everywhere is not affected by this security incident. It is possible that later changes that affect Canvas may require re-initializing Canvas LMS connections, but currently we are not aware of customers experiencing problems with LMS integrations as a result of this security incident. Please contact Poll Everywhere if you are experiencing any issues with Canvas at [email protected]. See: https://status.instructure.com/incidents/9wm4knj2r64z and https://status.instructure.com/incidents/ns0sjlmkvc6g. For information about the Canvas security incident, please reach out to your contact at Instructure directly.
We'd like to express our deepest sympathy for our partners, customers, teachers, and students affected by the Canvas security incident, particularly following the events of late last week. We understand that this is a particularly challenging time for everyone impacted, and we are sorry for the profound impact this has had on everyone during final exams and end-of-semester work. Poll Everywhere remains unaffected by the security incident with Canvas. Poll Everywhere has been conducting internal investigations and reviews, and confirmed that there is no impact to the Poll Everywhere platform at this time. Additionally, Instructure has not notified Poll Everywhere that any data related to its services has been impacted. Poll Everywhere's connection to Canvas uses the LTI Advantage standard, an industry-common integration pathway with a variety of LMS platforms, including (but not limited to) Canvas. We rely on a trusted set of keys provided by Instructure that validates that incoming data from Canvas is authentic. This key material is only changed by Instructure, and they have not changed it. However, if Instructure rotates this key material, Poll Everywhere will seamlessly update its data to trust the newly issued key material. The LTI standard also defines a set of keys that are maintained by Poll Everywhere. Poll Everywhere's key material (private keys) remains safely stored with Poll Everywhere, and has not been compromised. As a result, no API rotation, credential rotation, or other security-adjacent credential changes are necessary for any customer or end-user of Poll Everywhere to undertake, with respect to the Canvas integration, at this time. Please reach out to [email protected] if you have any questions related to the Canvas security incident and how it affects Poll Everywhere. Please refer to https://www.instructure.com/incident_update and https://status.instructure.com/ for the status of the Canvas platform.
Thank you for your continued use and support of Poll Everywhere. We're sorry for the impact that the incident at Instructure has had on everyone impacted. With respect to the security incident at Instructure regarding Canvas, we believe that Instructure has directly communicated to all affected customers with resolution information about this incident. We believe this situation to be closed, and we will continue to monitor the situation in the background. For more information, on the Canvas side, please see: https://www.instructure.com/incident_update. Once again, Poll Everywhere was not impacted during the Canvas security incident. In terms of future impact to Poll Everywhere, we expect no action to be required in terms of rotation of LMS setup or configuration. We alter and adjust our security program, including organizational and technical controls, in response to security incidents in the industry, including this one. We will incorporate this incident into our future planning. We remain in contact with Instructure and will monitor their response to this situation going forward. Again, to be extremely clear, Poll Everywhere has had no impact from this incident at Instructure. However, we believe it is our role as members of the security community to learn from all incidents, including this one. If you have any questions, please feel free to reach out to [email protected].
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A small number of customers may have encountered an error upgrading their plans as a result of a tax calculation issue. This issue has been resolved, but the upgrade process will not automatically retry to prevent erroneous charges. Please retry those upgrades. If you encounter any issues upgrading, please contact [email protected].
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Live updates were delayed for ~14 minutes due to a deployment configuration error
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We've observed a elevated number of error across the site. We are currently investigating a root cause.
A fix has been implemented. This incident was caused by a framework upgrade causing database timeouts in requests. During this outage, activation, poll creation / editing, as well as several other core features experienced disruption due to database requests timing out.
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There is an incompatibility with Keynote 15 and the Poll Everywhere app. Currently, the Mac Presenter version of Poll Everywhere for Mac does not support Keynote 15, which was released with Apple Creator Studio. If you use Poll Everywhere, please note that if you install Keynote 15, you will not be able to use Poll Everywhere until we publish a software update. As a workaround, please postpone updating to Keynote 15 or using the Apple Creator Studio version of Keynote.
We have updated the guidance and error messaging for using the Poll Everywhere Mac Presenter App with Keynote. You can find more information here: https://support.polleverywhere.com/hc/en-us/articles/46464006721307-Keynote-system-requirements-for-Poll-Everywhere
Keynote Creator Studio changed the bundle ID for Keynote, removing a reference to the legacy iWork suite. Mac Presenter version 4.0.1 has been released and is available via the in-app “Check for Updates” menu and via our website, which will support Keynote 14 and Keynote 15.1 \(in Keynote Creator Studio\). See: [https://www.polleverywhere.com/app/powerpoint/mac](https://www.polleverywhere.com/app/powerpoint/mac)
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We have identified the issue and are deploying a fix.
This incident has been resolved.
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