Historique des pannes de Practice Fusion

1. 19 août 2026 à 14:34 UTCinvestigating

   Nous sommes conscients d'un problème qui affecte le logiciel de facturation de fusion de pratique. Nous nous efforçons de résoudre le problème dès que possible.

2. 19 août 2026 à 14:38 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 19 août 2026 à 21:24 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 22 juillet 2026 à 13:35 UTCinvestigating

   Nous enquêtons actuellement sur la question touchant les cas de chat et de web. Contactez-nous par téléphone au (415) 346-7700, ou sans frais au (844) 903-7567, du lundi au vendredi, de 9 h à 19 h 45 HNE.

2. 22 juillet 2026 à 13:40 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 22 juillet 2026 à 13:54 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 22 juillet 2026 à 13:57 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 11 juin 2026 à 13:34 UTCinvestigating

   We are currently investigating this issue.

2. 11 juin 2026 à 15:12 UTCidentified

   The issue has been identified and a fix is being implemented. If you are still experiencing issues, please log out and back in to resolve the issue.

3. 11 juin 2026 à 15:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results. If you are still experiencing issues, please log out and back in to resolve the issue.

4. 11 juin 2026 à 15:31 UTCresolved

   This incident has been resolved. If you are still experiencing issues, please log out and back in to resolve the issue.

1. 10 juin 2026 à 14:15 UTCinvestigating

   We are currently investigating this issue.

2. 10 juin 2026 à 14:51 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 10 juin 2026 à 20:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 10 juin 2026 à 20:37 UTCresolved

   This incident has been resolved.

1. 2 juin 2026 à 20:43 UTCinvestigating

   We are aware that some users are unable to log in to the Practice Fusion Billing Software. We are working to resolve the issue and will post updates here as they become available.

2. 2 juin 2026 à 21:02 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 juin 2026 à 21:05 UTCresolved

   This incident has been resolved.

1. 18 mai 2026 à 17:45 UTCinvestigating

   We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

2. 18 mai 2026 à 17:50 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 18 mai 2026 à 18:00 UTCresolved

   This incident has been resolved.

1. 13 mai 2026 à 17:09 UTCmonitoring

   We are aware of an issue impacting integrated scanning in Practice Fusion. Overnight, Dynamsoft updated their scanner drivers, which may cause scanning functionality to fail for some users. To resolve the issue, please update your Dynamsoft drivers using the link below and then restart your computer: https://demo.dynamsoft.com/DWT/Resources/dist/DynamsoftServiceSetup.msi

2. 19 mai 2026 à 14:26 UTCresolved

   This incident has been resolved.

1. 7 mai 2026 à 18:52 UTCinvestigating

   We are aware that some users are unable to receive the 2FA code sent via SMS/text. Please use the voice option as a temporary workaround as we work with our MFA partner to resolve the issue.

2. 7 mai 2026 à 18:55 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 7 mai 2026 à 19:03 UTCresolved

   This incident has been resolved.

1. 13 avril 2026 à 15:44 UTCinvestigating

   We are currently experiencing a system wide outage. We are working to resolve the issue and will post updates here as they become available.

2. 13 avril 2026 à 15:45 UTCinvestigating

   We are continuing to investigate this issue.

3. 13 avril 2026 à 15:53 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 13 avril 2026 à 16:00 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

5. 13 avril 2026 à 16:01 UTCmonitoring

   We are continuing to monitor for any further issues.

6. 13 avril 2026 à 16:07 UTCresolved

   This incident has been resolved.

1. 9 avril 2026 à 15:01 UTCresolved

   This incident has been resolved.

1. 3 avril 2026 à 19:59 UTCinvestigating

   We are aware of an issue impacting e-prescribing controlled substances using ID.me. ID.me is working to resolve this. You can subscribe to their status page updates at status.id.me

2. 6 avril 2026 à 13:54 UTCresolved

   This incident has been resolved.

1. 31 mars 2026 à 20:11 UTCidentified

   Real-Time Prescription Benefits is partially unavailable. We are working with Surescripts to resolve the issue.

2. 31 mars 2026 à 20:38 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 2 avril 2026 à 14:57 UTCresolved

   This incident has been resolved.

1. 26 mars 2026 à 01:06 UTCinvestigating

   We are aware some patients are unable to log in to Patient Fusion (PHR). We are working to resolve the issue as soon as possible. Patients can still access Patient Fusion via this url: https://login.patientfusion.com/#/

2. 26 mars 2026 à 01:24 UTCresolved

   This incident has been resolved.

1. 17 mars 2026 à 22:11 UTCinvestigating

   The EHR is temporarily offline to address a critical issue. We will post updates here.

2. 17 mars 2026 à 22:25 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 mars 2026 à 22:36 UTCresolved

   This incident has been resolved.

1. 9 mars 2026 à 18:56 UTCinvestigating

   We are aware that some users are experiencing slowness when accessing Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.

2. 9 mars 2026 à 19:26 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 9 mars 2026 à 21:42 UTCresolved

   This incident has been resolved.

1. 24 février 2026 à 23:30 UTCinvestigating

   We are aware that some users are experiencing slowness when accessing Practice Fusion Billing Software. We are working to resolve the issue as soon as possible.

2. 25 février 2026 à 00:30 UTCresolved

   This incident has been resolved.

1. 20 février 2026 à 16:46 UTCinvestigating

   We are aware of an issue impacting Scheduling. We are working to resolve the issue as soon as possible.

2. 20 février 2026 à 17:09 UTCmonitoring

   We are aware of an issue impacting a very small number of customers loading their schedule. To see appointments for the day, please use the "Appointment and eligibility report" under the Reports tab in order to generate a list of the appointments.

3. 20 février 2026 à 21:20 UTCresolved

   This incident has been resolved.

1. 17 février 2026 à 16:27 UTCinvestigating

   We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

2. 17 février 2026 à 16:36 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 17 février 2026 à 16:57 UTCresolved

   This incident has been resolved.

1. 12 février 2026 à 16:33 UTCinvestigating

   We are aware that some users are unable to log in to the EHR. We are working to resolve the issue and will post updates here as they become available.

2. 12 février 2026 à 16:44 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 12 février 2026 à 16:44 UTCmonitoring

   We are continuing to monitor for any further issues.

4. 12 février 2026 à 17:32 UTCresolved

   This incident has been resolved.

1. 3 février 2026 à 23:45 UTCinvestigating

   We are aware of an issue impacting some Charting features. We are working to resolve the issue as soon as possible.

2. 4 février 2026 à 00:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 4 février 2026 à 01:14 UTCresolved

   This incident has been resolved.