Historique des pannes de Presslabs

After migrating from Papertrail to Solarwinds, we noticed that log filtering no longer works with the old API. Currently, logs sent to the dashboard are unavailable until a solution is found. We apologize for this issue. For any further details, please do not hesitate to contact us at [email protected].

We would like to inform you that the logs have started to reappear in the dashboard. If you notice any irregularities, please do not hesitate to contact us at [email protected].

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The incident that affected customers with CNAME records to geo01/geo02 has been resolved, and all sites are now operating normally.

We are currently invesitagating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue with our internal systems, which are currently working intermittently. The only effect on the websites we host is the cache refresh mechanism, which isn't working, therefore cache refreshes aren't performed. We'll add updates as soon as we have them.

We have identified the source of the issues and are now deploying a fix, the systems should be fully functional soon.

The necessary fix has been deployed and all systems are fully operational again. We'll continue to monitor the situation in the next few hours to ensure everything is working smoothly. Many thanks for your patience!

All systems are functional and no other issues showed up after the fix was applied. Please contact our support team if anything shows up. Thanks again!

We have been informed that the e-mails issued through WordPress are not being sent. Upon investigating, we discovered that our SendGrid account has been suspended, and we are working with them to unblock our account. We'll post updates here as soon as we have them.

Our SendGrid account has been reconnected and multiple measures were taken to avoid this from happening in the future. Thanks for your patience and understanding of this unforeseen incident.

We're seeing a degraded performance on the Git service following the WordPress upgrade on the EU clusters and are actively looking into this. Certain GIt operations might be affected or timeouts could be seen when trying to push to Git. We'll post updates here as soon as we have them. Thank you for your patience!

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are looking into some issues related to our dashboard, which is unavailable at the moment. We'll add updates here as soon as we have them. Thank you!

The source of the issue has been identified and addressed, and the dashboard is now functional again. We'll keep on monitoring it in the following hours to ensure everything runs smoothly.

This incident has been resolved.

An incident is affecting some sites hosted on the US cluster. We have identified the problem which is related to a database cluster and we're looking for a solution.

We've just completed a restore for that mysql cluster and the situation should be back to normal.

We are currently working on fixing the problem. The public sites should not be affected.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're seeing sites having the wp-admin going down on some sites and we're currently investigating the cause.

It looks like some of the sites also had a white page displayed for some pages, a fix has been rolled out and we're now monitoring the affected sites.

This incident has been resolved.

We have identified and are mitigating a large attack on one of our customers, that might affect the delivery of sites from certain locations around the globe. We're working already with our upstream providers to filter and mitigate the attack and we'll post updates here as we have them. Thank you for your understanding.

The attack is still ongoing but closely monitored and mitigated. No other sites are affected at this point.

The attack is still ongoing but not affecting any other customer sites. We'll keep this incident open until the attack will stop.

We are continuing to monitor for any further issues.

The situation is now fully mitigated and stabile. Thank you for your patience and understanding!

A small incident is affecting sites hosted on the EU cluster. We have identified the problem which is related to the database cluster and we're fixing it right now.

The problem has been fixed.

The issue has been permanently fixed and everything is working nominally.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some of the edge nodes from Europe are under maintenance(https://status.hetzner.com/incident/b90d7054-17af-4eae-a861-7ea9bfc489db), which leads to timeouts and latency for the visitors connecting in this area.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with automatic GIT webhooks PULL commands sent from Gitea to the wp-admin area of the site. If you are currently experiencing issues PULLing the new commits from Gitea to your site, please go in your wp-admin > Gitium > and click the Merge button to manually pull the changes.

This incident has been resolved.

Google is doing a last minute node upgrade, the WordPress Admin can become inaccessible for brief periods of time.

The node upgrade is done and we are monitoring the results.

The maintenance is over, all nodes are upgraded successful.

We are currently investigating this issue.

The issue has been identified, and a fix is being implemented. Brief disruptions on wp-admin may be present. If you have any inquiries regarding anything related to this incident, feel free to contact [email protected].

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

This is a test e-mail to check if e-mails are sent to subscribers.

This incident has been resolved.

We're currently investigating an intermittent connectivity issue that is causing 502/504 errors and is affecting both frontend sites and backend wp-admin areas (with DB connection errors).

This incident has been resolved.