Historique des pannes de Prisma Cloud

1. 18 août 2026 à 12:41 UTCinvestigating

   Nous vivons actuellement un problème de connexion dans Prisma CLOUD. L'authentification à deux facteurs (2FA) ne fonctionne pas en raison d'un problème avec notre fournisseur d'authentification. Nous enquêtons sur le problème et travaillons pour restaurer la fonctionnalité de connexion normale dès que possible.

2. 18 août 2026 à 13:56 UTCidentified

   Le problème a été identifié et une solution est en cours de mise en oeuvre.

3. 18 août 2026 à 14:19 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

4. 18 août 2026 à 18:10 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 21 juillet 2026 à 09:21 UTCresolved

   prisma APP a connu une dégradation temporaire des performances. La question a fait l'objet d'une enquête, la cause fondamentale a été identifiée et des mesures correctives ont été mises en oeuvre. La dégradation peut avoir causé de brèves périodes d'indisponibilité pour certains utilisateurs. La performance a été rétablie et l'application fonctionne normalement.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 13 juillet 2026 à 08:25 UTCresolved

   prisma APP experienced a temporary performance degradation. The issue was investigated, the root cause was identified, and corrective actions were implemented. The degradation may have caused brief periods of service unavailability for some users. Performance has been restored, and the application is operating normally.

1. 14 avril 2026 à 06:36 UTCinvestigating

   We are currently investigating this issue.

2. 14 avril 2026 à 06:42 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 14 avril 2026 à 06:51 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 14 avril 2026 à 07:17 UTCresolved

   The incident has been fully resolved. The root cause was an error during scheduled infrastructure maintenance performed by our hosting provider. We have implemented technical safeguards to prevent similar issues in the future. In parallel, we are working with our hosting provider on additional organizational measures to further minimize such risks. We confirm that no data was lost and data consistency was not affected at any point. We sincerely apologize for any inconvenience caused and appreciate your patience.

1. 28 janvier 2026 à 16:44 UTCinvestigating

   We are aware of an availability issue with our API and are working on a fix.

2. 28 janvier 2026 à 16:44 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 28 janvier 2026 à 17:16 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 28 janvier 2026 à 17:46 UTCresolved

   This incident has been resolved.

1. 14 avril 2025 à 06:39 UTCinvestigating

   We are currently experiencing a data processing issue. Our team is fully engaged and making every effort to resolve the problem as quickly as possible.

2. 14 avril 2025 à 08:54 UTCinvestigating

   We are continuing to work on restoring prisma CLOUD functionality. We apologize for the inconvenience and will provide the next update at 10:00 AM UTC.

3. 14 avril 2025 à 09:33 UTCidentified

   The issue has been identified and a fix is being implemented.

4. 14 avril 2025 à 11:32 UTCidentified

   We have identified and fixed the root cause of the issue. However, our system needs additional time to process the accumulated data. We expect this process to be completed around 16:00 CEST / 2:00 PM UTC. After that, all data will be fully available again. We apologise for the inconvenience and appreciate your patience.

5. 14 avril 2025 à 14:16 UTCmonitoring

   prisma CLOUD is back online and we are closely monitoring the system to ensure stable operation. Thank you for your patience!

6. 14 avril 2025 à 16:46 UTCmonitoring

   We are continuing to monitor for any further issues.

7. 14 avril 2025 à 16:46 UTCresolved

   This incident has been resolved.

1. 8 avril 2025 à 15:24 UTCidentified

   We are aware of an issue where detailed night overview data is unavailable in some cases due to processing issues. No data will be lost — our team is currently re-processing the affected entries. Updates will follow shortly.

2. 8 avril 2025 à 18:12 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 8 avril 2025 à 18:36 UTCresolved

   This incident has been resolved.

1. 7 avril 2025 à 10:05 UTCresolved

   On April 6th, around 08:00 AM CEST, during routine preparations for prisma CLOUD release on the next day, we experienced an incident in prisma CLOUD, which led to downtime from approximately 08:00 AM to 09:30 AM CEST. There were no further risks or issues. No customer data was lost. We apologize for the unplanned downtime.

1. 16 novembre 2024 à 12:27 UTCresolved

   There was an unexpected downtime during infrastructure maintenance. The system was unavailable from 08:25 CET to 08:50 CET.

1. 15 novembre 2024 à 11:43 UTCinvestigating

   We are currently investigating this issue.

2. 15 novembre 2024 à 11:49 UTCresolved

   This incident has been resolved.

3. 15 novembre 2024 à 11:50 UTCpostmortem

   The root cause of this issue was an unanticipated spike in traffic that exceeded our database's current capacity. While our systems are designed to scale dynamically, the load exceeded thresholds we had not optimized for, exposing areas in need of improvement.

1. 11 octobre 2024 à 10:45 UTCinvestigating

   We are currently investigating this issue.

2. 11 octobre 2024 à 11:28 UTCresolved

   One of our server experienced software problem and needed an attention of our hosting provider. prisma CLOUD was not available starting from ca. 12:00 CEST till 13:04 CEST.

1. 8 octobre 2024 à 11:10 UTCresolved

   Between 22:30 and 23:30 our services were affected due to a firewall malfunction at out infrastructure provider.

1. 18 juin 2024 à 08:16 UTCinvestigating

   Starting 09:45 CEST, we are facing a downtime due to an outage at our infrastructure provider. The team is working on it. We will post the next update soon.

2. 18 juin 2024 à 08:18 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 18 juin 2024 à 09:12 UTCmonitoring

   Our infrastructure provider has applied the fix. The services are now operational. We will continue to monitor our services.

4. 18 juin 2024 à 11:14 UTCresolved

   This incident has been resolved.

1. 10 janvier 2024 à 15:28 UTCresolved

   We updated our auth component and kept the old API tokens valid until the end of Mar 2024. Some very old tokens may have failed the auth. It was fully resolved.

1. 10 janvier 2024 à 15:20 UTCresolved

   A temporary slow-down since the prisma CLOUD service now provides the device configuration via external API. For this reason, we had to make the full re-calculation of our config records (just once). We increased the number of calculators to keep the normal speed. Fully resolved by now.

1. 10 octobre 2023 à 06:35 UTCidentified

   Starting 5:15 UTC our infrastructure provider has reported problems with services. We have identified the issue and are on it.

2. 10 octobre 2023 à 07:31 UTCresolved

   This incident has been resolved.

1. 16 septembre 2023 à 07:54 UTCresolved

   It was temporary impossible to create reports. The issue was fixed 15.09.2023 at 05:02 UTC.

1. 29 août 2023 à 12:02 UTCresolved

   From 22:09, Aug 28 to 06:51, Aug 29 UTC, the data was being processed with a delay, which resulted as temporary inability to create reports. The problem was caught and fixed first thing in the UTC morning. Please accept our apologies for any inconvenience it might have caused.

1. 21 décembre 2022 à 13:06 UTCinvestigating

   Due to connectivity issues from our GSM provider, some devices fail to communicate. We are investigating the cause

2. 21 décembre 2022 à 13:45 UTCresolved

   This incident has been resolved.

1. 19 juillet 2022 à 13:07 UTCidentified

   Our Infrastructure provider is facing system issues. We are working on it

2. 19 juillet 2022 à 15:50 UTCmonitoring

   A fix has been implemented, We are monitoring the results

3. 19 juillet 2022 à 15:51 UTCmonitoring

   Our infrastructure provider informed us, that the issue is resolved. We are continuing to monitor the system for any further issues.

4. 19 juillet 2022 à 17:12 UTCresolved

   This incidence has been resolved