Historique des pannes de Privy

We are experiencing issues with Privy users accessing the Dashboard. Website Visitors in the UK may have issues loading Privy Displays. Our engineers are investigating the issue and will provide a status update once we have more information.

We are currently testing a potential solution to resolve this issue and will provide further updates as soon as we have more information.

We have implemented an initial routing fix which is showing positive results for UK traffic. Further improvements are currently in progress.

The fix has been rolled out globally. We are currently monitoring performance and conducting further testing to confirm full resolution.

Privy services are back up and running. If you continue to experience trouble accessing Privy's Dashboard please reach out to [email protected]. Thank you for your patience as we resolved these issues.

Access to Privy’s dashboard is experiencing intermittent unavailability. We’ve identified the issue and are working with a vendor to resolve it. We do not believe this is impacting scheduled or sent emails or sms.

A fix is in place and we are continuing to monitor service performance.

Access to the Privy dashboard has stabilized. We are monitoring intermittent performance for landing pages and embedded forms.

The ongoing issues with Privy Landing Pages and Embedded Forms have been traced to an issue with one of our vendors, Cloudflare. We’re monitoring the issue, but you can also view their incident here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

This incident has been resolved.

We’re experiencing an interruption in SMS delivery currently due to an issue with our provider. We are working to resolve the issue as quickly as possible. SMS delivery is currently offline.

SMS sending is still impacted for some customers. Our engineering team is making progress on resolution of this issue. We'll have another update in the morning.

This issue has been resolved for many customers and we're monitoring and continuing to work to resolve remaining issues. If you're experiencing this issue still, please reach out directly to Privy support in the app or to your customer success manager.

We've implemented a fix and are continuing to monitor to ensure that all brands are successfully sending SMS. If you're still experiencing issues, please reach out directly to Privy support in the app or to your customer success manager.

This incident is resolved.

We're receiving reports that link redirection is resulting in "not found" errors. Our engineering team is investing this issue.

Our engineers have identified the problem with link redirection and are working on a solution

We're actively working on a fix. Email redirect links will be restored gradually.

Issue resolved. Email redirect links are now working normally.

The issue causing slow dashboard renders has been identified. We are actively working on a fix.

We have implemented a solution for the slow dashboard renders and are now monitoring performance closely.

This incident has been resolved.

Our engineering team has identified an issue causing a delay in email delivery and email event processing. We're working on a fix and will update this page once we have more information.

A fix has been deployed. Emails are going out and events are being processed. Our engineering team is continuing to monitor the situation.

This incident has been resolved.

We are aware of reports that the Email Editor is not saving properly. We're actively working on a fix.

We've identified the issue as an outage with one of our vendors. A fix is in progress. We believe that the email editor should be working correctly for most users. If you're still experiencing issues with the email editor, please reach out to support.

We are continuing to monitor for any further issues.

This incident has been resolved.

Our partner Klaviyo has identified an issue with their API that's impacting our Klaviyo integration. We're monitoring the situation and will provide updates as we have them.

This incident has been resolved.

We are currently investigating this issue.

Our engineering team has identified some issues and is working toward a fix.

We've implemented a fix and systems are operating again. We're monitoring the impact of the fix.

This incident has been resovled

Our engineering team has noted an issue with the Privy <> Klaviyo integration which are occurring for some Privy users. We're investigating this issue and will provide more information as we are able.

Our engineering team is continuing to investigate this issue.

We are continuing to investigate this issue.

This issue has been mitigated and we're monitoring the system to ensure it's resovled.

We have not seen any recurrence of this issue in 24 hours. If you have any issues with your Klaviyo integration, please reach out to our support team.

Our engineering team has identified an issue causing a small number of email campaigns to be delayed in sending. We're investigating this issue.

Our engineering team has identified the cause of the issue and a fix is being implemented.

A fix has been implemented and we are monitoring. All email should be sending normally now.

All systems are operating normally.

We’re performing routine database maintenance. The app may intermittently be unavailable for brief periods. All messages will still be queued and sent and we don’t expect any significant delays in delivery.

Database maintenance is proceeding and all systems are still operational. We're continuing to monitor for anything unexpected.

We've finished this maintenance.

Our engineers have identified an issue with a 3rd party which is causing SMS sends to be delayed.

We have confirmed that the 3rd party service is recovering from the incident. SMS sending performance is back to normal.

This incident has been resolved.

Our engineers have discovered an issue which is causing email sends to be delayed. Our team is investigating this issue and we will provide updates as we have them.

Our engineers are continuing to investigate this issue. We'll provide updates as we have them.

Our engineers have identified the problem and we're working on determining a solution.

Our engineers have identified a solution and a fix is in progress. Email sends continue to be delayed, but will be delivered once the outage is resolved.

Our engineers are continuing to work on this issue. The fix we deployed last night did not fully resolve the situation and we are exploring additional options. Thank you for your patience.

We are continuing to explore additional solutions. Email sends continues to be delayed at this time. We will provide another update around 5pm ET. Thank you for your continued patience.

Our engineering team has deployed a solution and our team is monitoring the fix. Emails are being sent. You may continue to see delays while the system catches up on the backlog.

Our engineers have resolved this incident. Email send performance is back to normal.

We are seeing a higher volume of Emails and Text messages failing to send.

We've identified the issue that's causing Email and Text sending errors. We are continuing working to address the issue. Text messaging sending is online but we're still seeing elevated sending error rates. We've temporarily paused email sending for Newsletters, Automations, and Autoresponders: these emails are being enqueued and will be sent out upon resolution. EDIT: Text messaging was also paused around 12:40 EDT. Text messages are being enqueued.

We are continuing to work to fix this issue. There may be some brief downtime in the coming hours as we work to resolve the issue.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue. Emails and Texts are continuing being enqueued.

Emails and Texts are sending. We are continuing to monitor for any further issues.

This incident has been resolved.

We are experiencing an outage due to issues with an upstream DNS provider. Our Engineers are investigating this issue.

The issue with the upstream DNS provider is resolved.

Email and customer activity is currently delayed by about 30 minutes. We are currently investigating this issue.

Users may experience intermittent problems accessing the application.

Email and customer activity is currently delayed by about 60 minutes. Users may experience intermittent problems accessing the application. We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

The issue has been identified as an issue with a third party PaaS

The third party PaaS appears to have recovered; engineers are now monitoring.

This incident has been resolved.

We are currently experiencing issues with a third-party vendor that is resulting in the email editor not being able to be accessed. The team has identified the root cause of the issue and is investigating while we await updates.

We are continuing to investigate this issue.

Monitoring - AWS US EAST-1 is down for many companies all over the world. We are closely monitoring it, and we apologize for this inconvenience. As per AWS, they have already identified the root cause and are actively working towards recovery.

This incident has been resolved and verified. AWS US EAST-1 incident was resolved late last night and we have been monitoring the fix since.

We have identified an increase in bounce rates and spam filtering for merchants without a custom sending domain. We are actively working to address this issue. Merchants can mitigate this issue by connecting a custom sending domain.

We are continuing to work on a fix for this issue. We have implemented some mitigations for about half of affected merchants, and are continuing to apply mitigations to the remaining affected accounts.

This incident has been resolved.