Historique des pannes de Proemion

1. 22 octobre 2026 à 09:35 UTCresolved

   En ce qui concerne les deux vulnérabilités PHP largement annoncées CVE-2026-109618 et CVE-2026-109619, nous précisons que Proemion n'utilise la technologie affectée dans aucune partie de ses systèmes DataPlatform ou auxiliaires. Nous avons pris conscience des vulnérabilités le 21 octobre 13:05 CEST et nous avons immédiatement coordonné en interne pour évaluer le risque qui se limitait au site Web Proemion. Nous avons configuré une copie statique du site Web et ensuite pris les services hors ligne jusqu'à ce qu'un patch ait été fourni et installé. En outre, nous avons attendu une période de 12h avant de ramener le site Web en ligne. Rien ne prouve que les vulnérabilités ont été utilisées avec succès contre le site Web. Le site Proemion fonctionne sur une infrastructure séparée sans aucune connexion à nos autres services. Nous publions cette déclaration à tous les clients qui pourraient en avoir besoin à leurs propres fins.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 octobre 2026 à 10:17 UTCmonitoring

   Entre 12oct2026 et 15oct2026 DataPlatform n'a pas envoyé de courriels.

2. 15 octobre 2026 à 10:18 UTCmonitoring

   Nous restons à l'affût de tout autre problème.

3. 15 octobre 2026 à 10:21 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 15 octobre 2026 à 10:14 UTCresolved

   Entre 12oct2026 et 15oct2026 DataPlatform n'a pas envoyé de courriels. Nous avons identifié et corrigé la cause profonde.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 29 septembre 2026 à 11:47 UTCinvestigating

   Nous savons que les API REST sont actuellement indisponibles. Nous travaillons activement sur cette question.

2. 29 septembre 2026 à 11:49 UTCmonitoring

   Nous avons identifié et déployé une solution. Nous surveillons les services.

3. 29 septembre 2026 à 14:29 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 2 février 2026 à 12:25 UTCidentified

   Accessing Statuspage via the API is failing currently which is causing system metrics not to be updated. We are monitoring the issue currently while Statuspage is actively working on the fix.

2. 2 février 2026 à 15:39 UTCmonitoring

   We have created new Statuspage API keys and updated our integrations and system metrics are now showing correctly in our statuspage. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

3. 3 février 2026 à 08:11 UTCidentified

   Statuspage has identified an issue affecting Statuspage System Metrics charts and for the time has disabled the System Metrics functionality.

4. 4 février 2026 à 09:01 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. We will continue to monitor the incident while Statuspage continues working on a permanent fix.

5. 5 février 2026 à 14:19 UTCmonitoring

   Issue is still ongoing. Statuspage System Metrics remain disabled. Statuspage will provide further updates by early next week.

6. 10 février 2026 à 11:54 UTCresolved

   Statuspage has disabled System Metrics indefinitely and as such they have been removed from our page. If Statuspage enables them in the future, we will show them again.

1. 5 novembre 2025 à 09:11 UTCinvestigating

   We are experiencing a local outage of the system linked to DataPlatform that serves for device activation processes like GoLive, Tariff Change, Contract Renewal and the hosting contract overview. The device activation functions (Go Live, Tariff Change, Renewals, Cancellation) on DataPortal and REST API are currently not possible. Also the hosting contract overview on Data Portal and REST API may not show all details. Our engineers are working on restoring the functionality.

2. 5 novembre 2025 à 12:14 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 novembre 2025 à 15:30 UTCresolved

   This incident has been resolved.

1. 12 septembre 2025 à 04:23 UTCinvestigating

   The services importing data from 3rd party platforms including AEMP imports are down, we are investigating the root cause.

2. 12 septembre 2025 à 06:32 UTCidentified

   Root cause identified. Our engineers are working on fixing it.

3. 12 septembre 2025 à 07:35 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 12 septembre 2025 à 08:15 UTCresolved

   This incident has been resolved.

1. 26 juin 2025 à 14:45 UTCidentified

   New device activation (go-live) currently has a problem, we are recovering the services.

2. 26 juin 2025 à 16:27 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 26 juin 2025 à 17:14 UTCresolved

   This incident has been resolved.

1. 8 avril 2025 à 08:14 UTCinvestigating

   New device activations (go-live) currently has a problem, we are recovering the services.

2. 8 avril 2025 à 08:33 UTCmonitoring

   We have identified the root case and deployed a work-around. We are monitoring the situation.

3. 8 avril 2025 à 10:22 UTCresolved

   This incident has been resolved.

1. 19 mars 2025 à 13:14 UTCidentified

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

2. 20 mars 2025 à 06:55 UTCmonitoring

   A work-around has been implemented, we are monitoring the go live requests.

3. 20 mars 2025 à 15:39 UTCresolved

   The work-around is active. Go Live requests are being handled normally again. Previously incomplete requests will be completed manually by the Proemion team.

1. 19 mars 2025 à 13:13 UTCresolved

   We are experiencing delays during the Go Live on DataPortal and REST API. We still have a record of all the requests and we will make sure that all of them are addressed. But due to a problem with one of our partners we are experiencing delays.

1. 19 février 2025 à 13:11 UTCinvestigating

   We have noticed a problem with one of our SIM providers. We are monitoring the new telematic unit activation requests from our customers and are working with the SIM provider to activate them as soon as possible. Already activated telematics units are fully operational.

2. 19 février 2025 à 13:23 UTCidentified

   The SIM provider has identified the problem and is working on fixing it.

3. 20 février 2025 à 04:58 UTCidentified

   The third-party acknowledged the issue and suggested a workaround which we are considering.

4. 21 février 2025 à 07:11 UTCmonitoring

   The work-around has been active since yesterday night, we are monitoring the SIM card activations.

5. 21 février 2025 à 09:00 UTCresolved

   This incident has been resolved.

1. 31 janvier 2025 à 08:38 UTCidentified

   The issue has been identified and a fix is being implemented.

2. 31 janvier 2025 à 10:10 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 31 janvier 2025 à 12:26 UTCresolved

   This incident has been resolved.

1. 14 novembre 2024 à 14:22 UTCinvestigating

   We're experiencing an elevated level of API errors and are currently looking into the issue.

2. 14 novembre 2024 à 14:24 UTCinvestigating

   We are continuing to investigate this issue.

3. 14 novembre 2024 à 14:41 UTCmonitoring

   We have restored service, it's fully operational. We are monitoring for any more adverse impact.

4. 14 novembre 2024 à 15:11 UTCresolved

   The incident has been resolved, we have identified the root cause.

1. 30 juillet 2024 à 08:01 UTCidentified

   At 00:41 CEST Digicert notified us of the following incident: https://www.digicert.com/support/certificate-revocation-incident We promptly verified that we were affected and are taking the necessary steps as instructed by Digicert to reissue and deploy new certificates. Based on previous experience with certificate renewals and rollouts we are confident that we can deploy new certificates before the revocation goes into effect. We expect no interruptions to services. We will post regular updates on this incident during the day.

2. 30 juillet 2024 à 09:15 UTCmonitoring

   Certificates have been renewed and are being deployed and we continue to monitor all systems for any issues.

3. 30 juillet 2024 à 11:11 UTCresolved

   This incident has been resolved.

1. 6 mai 2024 à 10:50 UTCinvestigating

   We are currently investigating this issue.

2. 6 mai 2024 à 10:50 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 6 mai 2024 à 10:58 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 6 mai 2024 à 13:57 UTCmonitoring

   We are continuing to monitor for any further issues.

5. 7 mai 2024 à 07:27 UTCresolved

   This incident has been resolved.

1. 11 octobre 2023 à 10:23 UTCidentified

   Due to a power outage the new TCU activation functionality is currently not working. We have identified the root cause and are actively working to restore service.

2. 11 octobre 2023 à 10:31 UTCidentified

   We found that the power outage also affects the availability of our real-time connectivity solution. We are continuing our work to restore service.

3. 11 octobre 2023 à 11:00 UTCmonitoring

   All services should now be operational. We are closely monitoring them.

4. 11 octobre 2023 à 13:19 UTCresolved

   This incident has been resolved.

1. 21 février 2023 à 07:21 UTCinvestigating

   We are experiencing a full system outage of the DataPlatform after our deployment today. Our engineers are working on a solution. We will update this notification as soon as we have more information.

2. 21 février 2023 à 07:22 UTCinvestigating

   We are continuing to investigate this issue.

3. 21 février 2023 à 07:33 UTCmonitoring

   DataPlatform is back online. We are monitoring the situation.

4. 21 février 2023 à 09:44 UTCresolved

   The metrics are stable and back at normal levels. The incident is resolved.

1. 20 juillet 2022 à 07:48 UTCinvestigating

   We are suffering packet loss in our connectivity in one of our data centers which might affect or slow down realtime connections. Data import from third party systems may be delayed, too. We are working on it and give feedback as soon as possible.

2. 20 juillet 2022 à 09:34 UTCidentified

   One of our internet provider is currently affected by a large-scale disturbance. We continue to work together with them to resolve the issue and to minimize the impact.

3. 20 juillet 2022 à 11:31 UTCidentified

   Issue is still ongoing. We continue to work with our internet providers to resolve the issue while monitoring the health of our services.

4. 20 juillet 2022 à 20:33 UTCmonitoring

   We are no longer suffering packet loss when accessing our services. We are still monitoring the situation and will continue to work to minimize any issues that may surface.

5. 21 juillet 2022 à 10:51 UTCresolved

   There have been no issues since yesterday afternoon. We also have confirmation from our internet providers that they are no longer experiencing any issues. In total we experienced a bit under 12 hours of degraded performance which may have caused slowness accessing our Data Portal and the RealTime Dashboard. No data was lost at any time during the incident.

1. 5 mars 2021 à 11:47 UTCinvestigating

   We are experiencing our Standard Portal is not accessible. Our engineers are investigating the issue.

2. 5 mars 2021 à 11:49 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 5 mars 2021 à 11:49 UTCmonitoring

   Our engineers implemented a fix. We are constantly monitoring availability.

4. 5 mars 2021 à 13:24 UTCresolved

   This incident has been resolved.