Historique des pannes de Project44

1. 1 septembre 2026 à 16:53 UTCinvestigating

   Cher client, Nous sommes actuellement confrontés à un problème avec tous les services LTL dans NA Production, ce qui entraîne des demandes défaillantes pour plusieurs clients. Cela a été classé comme un incident. Un retour en arrière est actuellement en cours pour résoudre le problème, et notre équipe d'ingénieurs le considère comme une priorité. Nous continuerons de fournir des mises à jour ici dès qu'elles seront disponibles. Cordialement,

2. 1 septembre 2026 à 17:03 UTCmonitoring

   Cher client, Un correctif a été mis en place et nous suivons les résultats. Nous avons déployé un retour en arrière pour le service All the LTL dans NA Production et nous surveillons de près le système pour confirmer que les demandes sont traitées normalement pour tous les clients. Nous fournirons une nouvelle mise à jour dès que nous pourrons confirmer la résolution complète. Cordialement, Service à la clientèle

3. 1 septembre 2026 à 17:23 UTCmonitoring

   Nous restons à l'affût de tout autre problème.

4. 1 septembre 2026 à 18:20 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 1 septembre 2026 à 16:45 UTCinvestigating

   Cher client, Nous rencontrons actuellement un problème avec la plate-forme de mouvement où les utilisateurs du transporteur n'ont pas de visibilité partagée dans les expéditions qui ont été partagées avec le locataire du transporteur à des fins de visibilité. Notre équipe d'ingénieurs étudie cette question en priorité, et nous fournirons ici des mises à jour dès qu'elles seront disponibles. Cordialement, Service à la clientèle

2. 1 septembre 2026 à 17:21 UTCinvestigating

   Cher client, Notre équipe d'ingénierie a identifié le problème et travaille activement sur une solution. Nous continuerons de fournir des mises à jour ici à mesure que de nouveaux progrès seront réalisés. Cordialement, Service à la clientèle

3. 1 septembre 2026 à 17:21 UTCidentified

   Cher client, Notre équipe d'ingénierie a identifié le problème et travaille activement sur une solution. Nous continuerons de fournir des mises à jour ici à mesure que de nouveaux progrès seront réalisés. Cordialement, Service à la clientèle

4. 1 septembre 2026 à 18:27 UTCmonitoring

   Cher client, Notre équipe d'ingénieurs a mis en place un correctif et procède maintenant au retraitement des expéditions qui nécessitent un retraitement pour une visibilité partagée. Nous mettrons à jour ici une fois que cela aura été résolu. Cordialement, Service à la clientèle

5. 1 septembre 2026 à 21:51 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 26 août 2026 à 11:41 UTCinvestigating

   Cher client, Nous vivons actuellement une perturbation affectant le système Container Track & Trace (CTT), qui peut avoir des répercussions sur les clients utilisant les services CTT. Nous nous excusons sincèrement pour tout inconvénient que cela peut causer. Notre équipe d'ingénieurs étudie activement la question et s'emploie à la résoudre le plus rapidement possible. En tant qu'organisation, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter à [email protected]. Merci de votre confiance. Cordialement, Service à la clientèle

2. 26 août 2026 à 16:59 UTCmonitoring

   Cher client, Notre équipe d'ingénierie a identifié la cause de la perturbation affectant le système Container Track & Trace (CTT), et une résolution a été mise en œuvre. Nous suivons de près le système pour nous assurer que les services continuent de fonctionner comme prévu. Nous apprécions sincèrement votre patience et votre compréhension dans nos efforts pour rétablir un service normal. Nous continuerons de vous tenir informé et de vous fournir des mises à jour à mesure que de plus amples renseignements seront disponibles. En tant qu'organisation, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter à [email protected]. Cordialement, Service à la clientèle

3. 27 août 2026 à 09:25 UTCresolved

   Cher client, La perturbation affectant le système Container Track & Trace (CTT) a été résolue. Notre équipe d'ingénierie a confirmé que les services touchés sont revenus à la normale, et nous avons vérifié que le système Container Track & Trace (CTT) fonctionne comme prévu. Nous nous excusons sincèrement de tout inconvénient que cette question pourrait avoir causé et apprécions grandement votre patience et votre compréhension tout en travaillant à la résoudre. En tant qu'organisation, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter à [email protected]. Merci de votre confiance. Cordialement, Service à la clientèle

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 27 juillet 2026 à 11:51 UTCinvestigating

   Cher client, Nous avons actuellement un retard dans le traitement des données relatives aux expéditions maritimes. Par conséquent, les mises à jour de l'expédition dans Mouvement peuvent être retardées. Pendant cette période, les données les plus récentes sur l'expédition continueront d'être disponibles dans CTT; toutefois, les mises à jour de l'expédition affichées dans Movement peuvent être retardées. Notre équipe d'ingénieurs enquête activement sur la question et travaille à rétablir un service normal. En tant qu'organisation, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter à [email protected]. Merci de votre patience et de votre confiance. Cordialement, Service à la clientèle

2. 27 juillet 2026 à 17:29 UTCmonitoring

   Cher client, Notre équipe d'ingénierie a identifié la cause du retard affectant les données d'expédition océanique, et une résolution a été mise en œuvre. Nous suivons de près le système pour nous assurer que les services continuent de fonctionner comme prévu. Nous apprécions sincèrement votre patience et votre compréhension dans nos efforts pour résoudre cette question. Nous continuerons de vous tenir informé et de vous fournir des mises à jour à mesure que de plus amples renseignements seront disponibles. En tant qu'organisation, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter à [email protected]. Cordialement, Service à la clientèle

3. 28 juillet 2026 à 10:06 UTCresolved

   Cher client, La question des retards dans le traitement des données relatives aux expéditions maritimes a été résolue. Notre équipe d'ingénieurs a confirmé que le traitement est revenu à la normale, et les mises à jour d'expédition sont maintenant en cours comme prévu dans Mouvement et CTT. Nous avons vérifié que les services touchés fonctionnent normalement. Nous nous excusons sincèrement pour tout inconvénient que cette question pourrait avoir causé et apprécions votre patience et votre compréhension pendant que nous avons travaillé à la résoudre. En tant qu'organisation, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou avez besoin d'aide, n'hésitez pas à nous contacter à [email protected]. Merci de votre confiance. Cordialement, Service à la clientèle

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 8 juillet 2026 à 18:12 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting Movement in the NA Production environment. Some customers using specific internet service providers (ISPs) may be unable to log in to Movement. Our engineering team is actively investigating the issue and working to identify the root cause. We apologize for the inconvenience and appreciate your patience as we work to restore normal service. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 8 juillet 2026 à 20:01 UTCidentified

   Dear Valued Customer, We are continuing to investigate an issue affecting Movement in the NA Production environment. Based on our investigation, we have narrowed the issue to customers using Spectrum and Xfinity as their internet service provider (ISP), who may be unable to log in to Movement. We are actively working with Spectrum and Xfinity to help resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience as we work toward a resolution. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

3. 9 juillet 2026 à 15:22 UTCresolved

   Dear Valued Customer, The issue affecting Movement login in the NA Production environment has been resolved. Our investigation determined that the issue impacted some customers using specific internet service providers (ISPs). We have confirmed that affected users are now able to successfully log in to Movement, and service has been restored. We apologize for the inconvenience and appreciate your patience throughout this incident. If you continue to experience login issues, please contact **[[email protected]](mailto:[email protected])**. Best Regards, Customer Support Team

1. 30 juin 2026 à 19:53 UTCinvestigating

   Dear Valued Customer, We are currently experiencing an issue affecting Driver Text Messaging in Yard Management (YMS). Customers may experience delays or failures in outbound SMS notifications to drivers. As a result, driver text messages may remain in a pending state and not be delivered. Current Status: Our engineering team is actively investigating the issue and working to restore the service as quickly as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue. If you have any questions, please contact [email protected]. Best Regards, Customer Support Team

2. 1 juillet 2026 à 12:28 UTCmonitoring

   Dear Valued Customer, Our Engineering team has implemented a fix for the Driver Text Messaging issue. The functionality is now operating normally, and we are actively monitoring the system to ensure continued stability. Regards, Customer Support Team

3. 2 juillet 2026 à 03:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Driver Text Messaging functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to send and receive driver text messages as expected without any further disruption. We sincerely apologize for any inconvenience this may have caused and greatly appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards, Customer Support Team

1. 25 juin 2026 à 17:19 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting the Driveview App in the North America and Europe production environment, which is preventing drivers from starting tracking for shipments. The service is partially affected, and we are working to identify the root cause and restore full functionality as quickly as possible. At this time, shipment tracking initiation may be unavailable for some users. We appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 25 juin 2026 à 17:20 UTCinvestigating

   We are continuing to investigate this issue.

3. 25 juin 2026 à 17:45 UTCresolved

   Dear Valued Customer, The issue affecting the DriveView App in the North America and Europe production environments has been resolved. Our team has implemented the necessary fixes, and the service has been fully restored. Drivers should now be able to successfully start tracking for shipments, and shipment tracking initiation is functioning as expected. We sincerely appreciate your patience and understanding while we worked to resolve this issue. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you continue to experience any issues or have any questions, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 17 juin 2026 à 19:52 UTCidentified

   Cher client, À la suite de la récente migration de FedEx vers la livraison d'événements en ligne, le projet44 a relevé plusieurs problèmes touchant un sous-ensemble d'expéditions de Last Mile. Nous le partageons de manière proactive afin d'assurer une pleine visibilité dans ce que nous suivons et où en sont les choses. Mesure requise Aucune action n'est nécessaire pour le moment. Problèmes connus • Événements de suivi manquants — Certains envois ne reçoivent pas d'événements après avoir été abonnés au webhook, ce qui les fait apparaître coincés dans un statut programmé ou en transit. • Emplacement de l'événement manquant et/ou compensation UTC — Pour certains envois, les événements sont reçus sans données de localisation et/ou de décalage UTC. Ceci est le plus souvent observé sur l'événement livré et peut avoir une incidence sur l'exactitude des délais de livraison et sur les rapports ou les flux de travail en aval qui dépendent de cette information. • Corrections de cartographie de l'état — Le webhook introduit de nouveaux codes d'exception qui ne sont pas encore cartographiés dans notre système, provoquant certaines exceptions d'expédition à la surface comme standard En Transit événements plutôt que d'être signalé correctement. • Mise à jour de l'EDD après la délivrance — Dans un petit nombre de cas, les dates de livraison estimatives (DVE) sont mises à jour après qu'un événement livré a déjà été reçu. project44 travaille activement avec le support technique FedEx et notre équipe d'ingénierie interne pour étudier et résoudre chacun de ces éléments. Nous fournirons des mises à jour car il y a des faits nouveaux importants à partager. Nous apprécions votre compréhension et votre patience pendant cette période. Au projet44, nous restons déterminés à fournir des services fiables et à haute disponibilité à nos clients. Si vous avez des questions ou des préoccupations, n'hésitez pas à nous contacter à [email protected] Mes salutations, Équipe de soutien à la clientèle projet44

2. 23 juillet 2026 à 12:26 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 18 mai 2026 à 09:32 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a global issue affecting the Movement Export (Emails) functionality. As a result, users may be unable to receive movement-related emails for export and other purposes at this time. Our team is actively investigating the issue and working to restore the service as quickly as possible. We will continue to provide updates as more information becomes available and once the service has been fully restored. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding while we work toward resolution. As an organization, we remain committed to delivering reliable and highly available services to our customers. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

2. 18 mai 2026 à 17:00 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing issue affecting the Movement Export (Emails) functionality. Our engineering team has identified the underlying issue and is actively working on remediation efforts to restore the service. At this time, users may continue to experience delays or failures in receiving movement-related emails for export and other operational purposes, while all other platform functionality continues to operate as expected. We are closely monitoring the situation and continuing to work toward full resolution. We will continue to share further updates as additional information becomes available and once the service has been fully restored. We sincerely apologize for the inconvenience caused and greatly appreciate your continued patience and understanding while we work to resolve this matter. If you have any questions or require further assistance, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

3. 19 mai 2026 à 04:47 UTCidentified

   Dear Valued Customer, We would like to provide a further update regarding the ongoing issue impacting the Movement Export (Emails) functionality. Our engineering team continues to actively investigate and work toward full remediation of the identified issue. At this time, users may still experience delays or failures in receiving movement-related export emails and other operational email notifications. All other platform functionality continues to operate as expected. Our teams remain fully engaged in monitoring system behavior, validating corrective actions, and working to restore the affected service as quickly and safely as possible. We will continue to provide updates as additional information becomes available and once full service restoration has been confirmed. We sincerely apologize for the continued inconvenience and appreciate your patience and understanding while we work through this issue. If you have any questions or require further assistance, please contact us at support@project44.

4. 19 mai 2026 à 11:23 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue affecting the Movement Export (Emails) functionality has been fully resolved, and the service is now operating normally. Our engineering team identified the root cause of the issue and implemented the necessary corrective actions to restore full functionality. Users should now be able to successfully receive movement-related export emails and other operational email notifications without further disruption. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout this incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please do not hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8 mai 2026 à 10:55 UTCidentified

   Dear valued Customer, We are currently experiencing a global outage affecting the CSS (Sailing Schedules) product. As a result, CSS is currently unavailable. Our team has identified the root cause of the issue and is actively working to restore service. We will provide further updates as soon as the service is back online. We apologize for any inconvenience this may cause and appreciate your patience as we resolve the issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 8 mai 2026 à 12:14 UTCresolved

   Dear valued Customer, We are pleased to inform you that the issue affecting the CSS (Sailing Schedules) product has been fully resolved, and the service is now available. Our team identified the root cause of the outage and implemented the necessary fixes to restore full functionality. The incident has been resolved completely. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding throughout the incident. As an organization, we remain committed to providing reliable, high-availability services to our customers. If you have any questions or continue to experience any issues, please don't hesitate to contact us at [email protected]. Best Regards Customer Support Team

1. 8 mai 2026 à 08:43 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a temporary issue affecting access to the ghTrack portal due to a license expiration from our third-party service provider. Our engineering team is actively working to resolve the issue, and we are treating this as a priority. We will continue to provide updates as more information becomes available. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

2. 8 mai 2026 à 09:16 UTCmonitoring

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has now been resolved. Our engineering team is actively monitoring the system to ensure continued stability and performance. At this time, services are operating normally. We will continue to keep a close watch and provide updates if any new information arises. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

3. 8 mai 2026 à 09:42 UTCresolved

   Dear Valued Customer, The issue affecting access to the ghTrack portal, caused by a license expiration from our third-party service provider, has been fully resolved. All services are now operating normally, and our systems remain stable following a period of monitoring. We appreciate your patience and understanding while we worked to restore service. As always, we are committed to providing reliable and high-availability service. If you have any questions, please reach out to [email protected].

1. 5 mai 2026 à 17:06 UTCidentified

   Dear Valued Customer, We are currently investigating an issue affecting SMS notifications across both Appointment Manager and the DriveView app in the North America region. Drivers in NA region are not receiving text messages at this time. The issue has been traced to our upstream SMS service provider. Our engineering team is actively engaged with the provider to determine the cause and restore service as quickly as possible. Other Appointment Manager and DriveView functionality remains available. We will share another update as soon as we have more information. Regards, Customer Support.

2. 6 mai 2026 à 07:15 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region, which has been identified by our upstream SMS service provider as related to toll-free number verification and is currently under priority review by their dedicated verification team. Currently, SMS/text message notifications remain unavailable in the North America region, while all other Appointment Manager and DriveView functionality continues to operate normally. We are closely monitoring progress with our provider and will share further updates as soon as there is a change in status or a more precise estimated resolution time, and we sincerely apologize for the inconvenience while appreciating your continued patience as we work to resolve this issue as quickly as possible. Regards, Customer Support.

3. 6 mai 2026 à 13:40 UTCidentified

   Dear Valued Customer, We would like to provide an update on the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. The issue, related to toll-free number verification by our upstream SMS provider, remains under priority review by their dedicated verification team. Currently, SMS/text message notifications continue to be unavailable in the North America region, while all other functionalities of Appointment Manager and DriveView continues to operate normally. We remain in close coordination with our provider and are actively monitoring progress. We will provide further updates as soon as there is any change in status or a more precise estimated time for resolution.We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support.

4. 6 mai 2026 à 22:25 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager and the DriveView app in the North America region. Following discussions with our upstream SMS providers, the required remediation steps have been completed and are currently under expedited review by their verification teams. In parallel, backend code changes to route US-region traffic through an alternate provider have also been completed and successfully tested. The corresponding number registration process is currently under review by the provider. At this time, SMS/text message notifications in the North America region continue to remain unavailable while these verification and registration processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We remain in close coordination with both providers and are actively following up to expedite resolution. We will share further updates as soon as there is any change in status or a more precise estimated timeline for restoration of SMS services. We sincerely apologize for the inconvenience and greatly appreciate your continued patience and understanding. Regards, Customer Support

5. 7 mai 2026 à 07:32 UTCidentified

   Dear Valued Customer, We would like to provide an update regarding the ongoing SMS notification issue affecting Appointment Manager, Yard Visibility and the DriveView app in the North America region. The required remediation steps have been completed; however, they remain under review by our upstream SMS providers’ verification teams. In parallel, the number registration process for the alternate SMS provider is also still under review. We continue to actively track this issue and are treating it as a high priority. Our teams are exploring all possible options to expedite the review and resolution process and are closely following up with the providers. At this time, SMS/text message notifications in the North America region remain unavailable while these processes are being finalized. All other functionalities of Appointment Manager and DriveView continue to operate normally. We will provide further updates as soon as there is any progress or a clearer timeline for restoration. We sincerely apologize for the inconvenience and appreciate your continued patience and understanding. Regards, Customer Support

6. 7 mai 2026 à 17:49 UTCidentified

   Dear Valued Customer, Our engineering team is actively collaborating with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

7. 8 mai 2026 à 06:30 UTCidentified

   Dear Valued Customer, Our engineering team is currently working with our upstream SMS service provider and has prioritized resolution of this issue. We will continue to share updates as more information becomes available. Thank you for your patience and understanding. Regards, Customer Support.

8. 8 mai 2026 à 15:51 UTCresolved

   Dear Valued Customer, We are pleased to inform you that the issue has been resolved and services are now fully restored. SMS messages are being delivered successfully, and the platform is operating normally. We sincerely appreciate your patience and understanding while our engineering team worked with the upstream SMS service provider to address the issue. If you continue to experience any problems, please feel free to contact our support team. Regards, Customer Support

1. 4 mai 2026 à 15:26 UTCidentified

   Dear Valued Customer, The carrier PYLE (A.DuiePYLE) is currently experiencing an API disruption on their end. As a result, rating and dispatch functionalities are impacted. Our team is actively monitoring the situation and we will share further updates as soon as more information becomes available. Regards, Customer Support

2. 4 mai 2026 à 20:06 UTCresolved

   Dear Valued Customer, The issue from the carrier PYLE (A.DuiePYLE) has been resolved. Regards, Customer Support

1. 30 avril 2026 à 22:00 UTCinvestigating

   Dear Valued Customer, We are currently experiencing a partial service disruption affecting the Appointment Manager in our North America Production environment. Some customers may find that their shipments are not being processed as expected. Our team is actively investigating the root cause and working to restore full functionality as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we resolve this issue. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer support.

2. 30 avril 2026 à 22:59 UTCmonitoring

   Dear Valued Customer, A fix has been implemented for the Appointment Manager partial service disruption in the North America Production environment. Our teams are actively monitoring the system to ensure continued stability, and shipments should now be processing as expected. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 1 mai 2026 à 00:32 UTCresolved

   Dear Valued Customer, The issue affecting the Appointment Manager in our North America Production environment has been resolved. All services are now functioning as expected, and shipments are being processed normally. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Regards,
Customer Support

1. 29 avril 2026 à 15:48 UTCidentified

   Dear Valued Customer, We have been notified by the carrier TForce that they are currently experiencing a system outage impacting rating services. Our team is actively monitoring the situation and we will provide further updates as soon as additional information is received from the carrier. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 29 avril 2026 à 16:20 UTCresolved

   Dear Valued Customer, Tforce has confirmed that their system has been restored. Regards, Customer Support

1. 29 avril 2026 à 09:46 UTCinvestigating

   Dear valued Customer, We are currently experiencing delays in tracking updates for all modes (Truckload, LTL, Ocean, and other tracking services) within our EU Production environment. Our team is actively working to resolve the issue, and a roll-back is in progress to restore normal update intervals. At this time, customers in the EU region may see delayed tracking information across all channels. We appreciate your patience and understanding while we work to resolve this as quickly as possible. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected].

2. 29 avril 2026 à 13:38 UTCmonitoring

   Dear Valued Customer, Our engineering team is actively monitoring system stability and will continue to provide updates as more information becomes available. Regards, Customer Support

3. 29 avril 2026 à 20:26 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor system stability and will share updates as additional information becomes available. Regards, Customer Support

4. 30 avril 2026 à 04:53 UTCmonitoring

   Dear Valued Customer, Our engineering team continues to closely monitor the system, and stability is being observed. Tracking updates are gradually returning to normal intervals across all modes in the EU Production environment. We will continue to monitor the situation closely and share further updates as more information becomes available. Regards, Customer Support

5. 30 avril 2026 à 08:11 UTCmonitoring

   Dear Valued Customer, The issue remains under monitoring. While most services have stabilized, Truckload tracking in the EU has not yet fully recovered. Our engineering team continues to closely monitor the situation and will provide further updates as needed. Regards, Customer Support

6. 30 avril 2026 à 14:15 UTCmonitoring

   Dear Valued Customer, The system is stable and operating as expected; however, Truckload tracking in the EU region is still in the process of recovery. We will continue to closely monitor the situation to ensure everything is functioning as expected. Thank you for your continued patience and understanding. Regards, Customer Support

7. 30 avril 2026 à 20:09 UTCresolved

   Dear Valued Customer, All services are now functioning as expected, and system stability has been fully restored. As an organization, we remain committed to delivering reliable, high-availability services to our customers. If you have any questions or require further assistance, please feel free to contact us at [email protected]. Thank you for your patience and continued trust. Regards, Customer Support

1. 16 avril 2026 à 20:01 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting Yard Management System (YMS) . Users may experience errors when attempting to move tasks or spots on the tablets. Our engineering team has identified the issue and is actively working on a fix. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Regards, Customer support.

2. 16 avril 2026 à 21:46 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 16 avril 2026 à 23:27 UTCresolved

   Dear Valued Customer, The Issue: YMS system displayed "invalid task to location" error during task moves has been resolved, The root cause has been addressed, and remediation steps have been applied and all affected services are now operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 6 avril 2026 à 18:36 UTCidentified

   Dear Valued Customer, We are currently experiencing an issue affecting the Tracking Page in Getconvey within our North America production environment. Some users may encounter intermittent time-out errors when accessing the project44 Tracking Page. Our team has identified the underlying cause and is actively working to implement a fix. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 6 avril 2026 à 20:45 UTCmonitoring

   Dear Valued Customer, The reported issue has been successfully mitigated, and the system is currently stable. Our team will continue to monitor closely to ensure ongoing stability. As an organization, we remain committed to delivering reliable and highly available services. Should you have any questions, please feel free to contact us at [email protected] Thank you for your continued patience and understanding. Regards, Customer Support.

3. 7 avril 2026 à 10:29 UTCresolved

   Dear Valued Customer, The issue affecting the Tracking Page in Getconvey within our North America production environment has been resolved. The project44 Tracking Page is now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2 avril 2026 à 20:30 UTCinvestigating

   Dear Valued Customer, We are currently investigating an issue affecting our Last Mile product. Some customers may experience delays when attempting to submit and process orders, resulting in slower-than-usual system performance. Our engineering team is actively working to resolve this issue and mitigate any impact as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work towards a resolution. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

2. 2 avril 2026 à 21:27 UTCinvestigating

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

3. 2 avril 2026 à 21:28 UTCresolved

   Dear Valued Customer, The issue affecting our Last Mile product has been resolved. Order submission and processing are now functioning normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don't hesitate to contact us at [email protected]. Regards, Customer Support

1. 2 avril 2026 à 18:58 UTCinvestigating

   Dear Valued Customer, We are currently investigating a partial service disruption affecting our Last Mile product. Some users are experiencing difficulties logging into the application. Our team is actively working to resolve the issue and restore full access as quickly as possible. At this time, only login functionality is impacted; all other functions like ingestion remain fully operational. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.

2. 2 avril 2026 à 19:39 UTCresolved

   Dear Valued Customer, Our engineering team has resolved the issue affecting the Last Mile platform. The application is now fully accessible and operating normally. As an organization, we are committed to providing reliable, high-availability services to our customers. If you have any questions, please don’t hesitate to contact us at [email protected]. Regards, Customer Support.