Historique des pannes de Propay

1. 22 octobre 2026 à 16:28 UTCresolved

   Nous avons été informés qu'il y avait un problème dans le traitement de certains remboursements qui ont été initiés 10/7/26. Nous avons identifié et soumis à nouveau toutes les transactions qui n'ont pas été remboursées avec succès, et notre équipe SPM sera en contact avec des partenaires avec des commerçants touchés, avec des informations spécifiques sur les transactions.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 5 octobre 2026 à 17:37 UTCinvestigating

   Le mercredi 7 octobre 2026, à 1 h (HLM), le système de base de données sera mis à jour. Les rapports seront malheureusement retardés en raison de la maintenance. Nous ne nous attendons pas à ce que le délai dépasse quelques heures.

2. 7 octobre 2026 à 13:12 UTCresolved

   L'entretien est terminé.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 17 septembre 2026 à 21:22 UTCinvestigating

   Nous sommes au courant d'un problème de financement différé pour certains marchands. Nos équipes s'efforcent d'identifier et de résoudre le problème le plus rapidement possible.

2. 17 septembre 2026 à 21:35 UTCmonitoring

   Un correctif a été mis en place et nous suivons les résultats.

3. 17 septembre 2026 à 21:50 UTCresolved

   Cet incident a été résolu.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 14 juillet 2026 à 16:18 UTCinvestigating

   Le jeudi 16 juillet, à 3 heures (HA), le système de base de données sera mis à jour mensuellement. Nous ne prévoyons pas plus de 5 minutes d'interruption de service pendant cette période.

Traduit automatiquement depuis la mise à jour officielle de l'incident.

1. 10 juillet 2026 à 20:35 UTCidentified

   We have Identified an issue with onboarding in the Sandbox/ Test environment. Partners using the GPAPI - ProPay solution in the Sandbox / Test environment may experience issues with onboarding new merchant accounts. We are currently working on a fix, tentatively set to deploy Monday, July 13th. Please refrain from attempting to board in the Sandbox/ Test Environment until then, as it will not work until the fix has been deployed.

2. 13 juillet 2026 à 14:41 UTCresolved

   This incident has been resolved.

1. 12 juin 2026 à 20:55 UTCinvestigating

   We are aware of an issue causing some account names to display incorrectly. Our teams working to identify and resolve the issue as quickly as possible.

2. 13 juin 2026 à 01:39 UTCresolved

   This incident has been resolved.

1. 29 mai 2026 à 19:37 UTCinvestigating

   We are aware of an issue that is preventing access to https://partnerportal.propay.com. Our teams are working to resolve the issue as quickly as possible.

2. 30 mai 2026 à 14:48 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 1 juin 2026 à 19:16 UTCresolved

   This incident has been resolved.

1. 29 mai 2026 à 14:27 UTCinvestigating

   We are aware of an issue that is preventing some transactions from being processed. Our teams are working to resolve the issue as quickly as possible.

2. 29 mai 2026 à 15:24 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

3. 29 mai 2026 à 17:43 UTCresolved

   This incident has been resolved, with traffic normalizing effective 10:45am MT.

1. 12 mai 2026 à 21:09 UTCinvestigating

   At 3:00 a.m. (MDT) on Thursday the 21st of May, the database system will undergo its monthly maintenance. We anticipate no more than 10 minutes of service interruption during this time frame.

2. 13 mai 2026 à 13:52 UTCresolved

   This incident has been resolved.

1. 30 avril 2026 à 17:08 UTCinvestigating

   We are aware of an issue with the chargebacks. The Chargeback team is currently working with Development to resolve it. We will keep you posted as soon as there are updates.

2. 1 mai 2026 à 16:02 UTCresolved

   This incident has been resolved. We have corrected the issue and any chargebacks processed in error, have been refunded.

1. 22 avril 2026 à 13:12 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 22 avril 2026 à 21:08 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 22 avril 2026 à 21:08 UTCmonitoring

   A fix has been implemented and we are monitoring the results.

4. 22 avril 2026 à 21:10 UTCresolved

   This incident has been resolved.

1. 15 avril 2026 à 21:26 UTCinvestigating

   We are aware of an issue affecting the test environment. Our teams are working to correct the issue and will provide updates as they are available.

2. 16 avril 2026 à 14:04 UTCidentified

   The issue has been identified and a fix is being implemented.

3. 16 avril 2026 à 19:00 UTCresolved

   This incident has been resolved.

1. 21 avril 2026 à 17:57 UTCresolved

   We are currently investigating an issue impacting a subset of Flash Funds transactions processed through VISA Direct. We believe the failures are occurring on select transactions where the recipient card is a Mastercard, though not all Mastercard transactions are affected. As a result, some partners may experience intermittent Flash Funds failures when sending payouts to certain Mastercard cards. Our teams are actively working with Visa to identify the root cause and implement a resolution.

1. 30 mars 2026 à 16:13 UTCidentified

   We are aware of an issue affecting partners using GP API. We have observed an increase in 215 errors (partially boarded) for signups on the GP API onboarding flow, leading to onboarding interruptions for some users. Our team is actively investigating and will provide updates as they are available.

2. 30 mars 2026 à 21:50 UTCmonitoring

   Our teams have located the cause of the issue and will be implementing a fix overnight to address it.

3. 31 mars 2026 à 15:03 UTCresolved

   This incident has been resolved as of March 30 at 11pmMT/1amET.

1. 12 mars 2026 à 20:07 UTCresolved

   We are aware of an issue that prevented some tokenized transactions from being processed between 1:11pm ET to 2:54pm ET on the ProPay-Portico solution. This issue has been identified and resolved, and tokenized transaction processing should be working without incident currently.

1. 13 février 2026 à 01:46 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Sweep (Deposit Detail) Reports, which started with sweep bank deposit processes after 4am mountain time today. The bank deposit processes were successful, but the reports were not produced and delivered. Our teams are working to correct the issue and deliver the delayed reports.

2. 13 février 2026 à 02:55 UTCidentified

   Our teams have corrected the underlying issue and are working on the needed changes to deliver the missing reports.

3. 13 février 2026 à 04:02 UTCmonitoring

   Delayed reports are now delivering.

4. 13 février 2026 à 04:13 UTCresolved

   Reports should be delivered now. Please contact Partner Support for any remaining missing reports.

1. 11 février 2026 à 16:52 UTCresolved

   We are aware of an issue that was preventing some transactions from being processed. Incident timeline: 7:14 AM to 9:30 AM MT The issue has been resolved.

1. 10 février 2026 à 15:25 UTCinvestigating

   We are aware of an issue affecting the delivery of some ProPay Reports. Our teams are working to correct the issue and will provide updates as they are available.

2. 10 février 2026 à 17:41 UTCresolved

   This incident has been resolved.

1. 6 janvier 2026 à 21:01 UTCidentified

   We are aware of an issue where Gross Billing Invoice reports were delivered only partially, resulting in files missing for some accounts. We are working on correcting the issue and generating the missing reports.

2. 7 janvier 2026 à 00:24 UTCmonitoring

   We have regenerated most of the Gross Billing Invoice reports. We are still working on a small population of files to be generated to resolve this issue.

3. 7 janvier 2026 à 16:38 UTCresolved

   We have regenerated the known missing files that were still pending and this issue is now resolved. Please contact our teams if there are any missing Gross Billing reports for specific merchants.

1. 27 décembre 2025 à 17:49 UTCinvestigating

   We are aware of an issue of delayed funding for some merchants. Our teams working to identify and resolve the issue as quickly as possible.

2. 28 décembre 2025 à 00:52 UTCresolved

   This incident has been resolved.